Tracey Worth an ex chairman of the National Courier Association and Member of the Institute of Logistics and Transport again heads the co-ordination of the panel of judges.

Kathy Smart City Link & Dennis Coates City Sprint.

Average Age 55, typically 13 years service

Customer: 'she did not give up until she had the answer'

-Unsung hero, a powerhouse behind the scenes.

John Augustin, Rush, Ty Reeves DHL, Micheal Scully CitySprint, Gordon smith TNT

Average Age 40, typically 6 years service

-He is at the core of customer need when change arrives.

-'He has made an incredible impact on how we send our packages with you.'

-Saving patients from serious injury or illness on several occasions.

-The incident detailed shows outstanding integrity.

Luke Turner City Link, Peter Jones Swift, Carl Balfe Citysprint

-His hard work and dedication is exemplary.

-Ambassador and an asset to not only our business, but also our industry.

-Customer testimonial 'He's amazing'

Robert Murray RUSH, Georgina Evans CitySprint, Simon Hurst GLH

Cycles & Motorcycles, girls and boys.

-Awareness that excellent customer service is key to the role.

-Immersing herself fully in the cycle courier world.

-26 years and always willing to assist

Robert Reid TNT, Joe Dodd City Link, Brian Anderson DHL, David Hosler GLH

-A courier driver who went above and beyond his job role

-Highway agency support to get the package delivered.

-Customer comments, 'he played a blinder for us.'

-Public spirited and brave

Ivor Skinner. Job Title: Director / Co-Secretary, Age: 66, Years in Industry: 25