Corporate Awards

Apprentice of the Year Award

Presented by IFA Nick Mawhinney– Tracy Aust WTC – Peter John VC UWL.

Aaron Bennett, dnata, Logistics, national apprentice recognition for next generation in logistics.

Tonight our next generation logistics apprentice is already the winner of a top education award in the Heathrow hot-spot. Recognised as student of the year at West Thames College.

dnata Logistics apprentice takes best student of the year at gala West Thames College awards.

Tonight’s winner recognised as IT solutions technology apprentice at dnata Logistics Heathrow.

The Heathrow, West London hot-spot for logistics recognised its best on the evening of the summer Solstice, during a gala ceremony of education hosted at West Thames College. Logistics candidates took pride in the winning students as the sector took best student of the year. Principal of top logistics college West Thames, Tracy Aust, ‘Our students fulfil their dreams, winners this evening stand out from the crowd. Well done to the logistics cohort, you should be very proud.'

Top slot for student of the year then went to dnata Logistics IT solutions tech apprentice Aaron Bennett who received the best of best student of the year from college Principal Tracy Aust. Minster, Mayor and Chair of the Logistics Skills Alliance LSA were alongside to congratulate Aaron for his big logistics win. Then-Shadow Skills minister Seema Malhotra MP & Mayor Carol Smith offered passionate congratulations for a win in the Heathrow geographic for logistics. Carl Lomas as LSA chair congratulated Aaron on steps into a career stairway for IT solutions in logistics sector.

West Thames College faculty head for logistics, Beverley McGuire explained, Aaron was ready to learn from the very start of the course, he did everything asked of him, he is a credit to the college, he stands out from the crowd and should do well in logistics.

dnata Logistics apprentice takes student of the year at gala West Thames College awards.

Aaron Bennett, logistics apprentice celebrates with Minister, Mayor and Principal at summer Solstice Gala West Thames college, as he was awarded student of the year by West Thames College.

dnata is a global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2023-24, dnata’s customer-oriented teams handled over 778,000 aircraft turns and moved over 2.9 million tonnes of cargo.

 

David Jamieson Road Safety Award

Whistl National Driver Training Team, Bolton

Presented by TC Sarah Bell & DVSA Bob Hannigan

A fantastic team of well-trained, passionate individuals who are dedicated to improving the safety of their drivers and other road users. In the past 12 months this Driver Training team has implemented changes to ensure that all the brand’s drivers are highly trained. Changes included making a significant difference, integral to creating a Road Safety Culture at the brand.  As a result, this team have formed a cohesive and proactive contribution toward a 50% reduction in the incident rate compared to 2023.

Implementing a DRIVER TRAINING Toolbox with a strongly engaged Talks Procedure. Introduction of a new vehicle familiarisation process. A refresher training guide, a telematics procedure, a driver intervention process, a fitness to drive test, conducting over 1000 supervisory checks including gate checks, pre-use checks, couple–uncouple, and seatbelt inspections.

David Jamieson Road Safety award to Whistl Road Safety team.
Nominated By: Graeme Snowball - National Transport Training Manager

In the past 12 months this Driver Training team has implemented changes to ensure that all drivers are highly trained and professional. These changes are making a significant difference and are integral to creating a Road Safety Culture at the Whistl.

The Driver Training team is responsible for creating and implementing policies, procedures, and training documents to deliver a consistent message to the drivers. As a result, we have formed a cohesive and proactive team that has contributed to a 50% reduction in the incident rate compared to 2023.

This is a fantastic team of well-trained, passionate individuals who are dedicated to improving the safety of our drivers and other road users.

Here are some of the policies and procedures put in place by the Driver Training team:
Implementing the WHISTL DRIVER TRAINING 002 Toolbox Talks Procedure has revolutionised the way Toolbox Talks are conducted, with every driver now receiving a TBT once a month in a face-to-face capacity. The team have delivered a staggering 4050 Toolbox Talks training sessions from January to August 31st.

WHISTL DRIVER TRAINING 001 Vehicle Familiarisation Policy ensures every driver is trained on all vehicles within of their license scope.

The introduction of the WHISTL DRIVER TRAINING 005 Refresher Training guide and WHISTL DRIVER TRAINING 005A Driver Standards has ensured consistent standards across all Whistl depots. The team have carried out 266 on-road refresher training sessions and assessments.

WHISTL DRIVER TRAINING 009 Telematics Procedure now maximises the use of telematics with specific guidance on "Non-Conformance." Furthermore, a Telematics Training Plan has been established for drivers with lower telematics scores.

We have introduced a Driver Intervention process WHISTL DRIVER TRAINING 019, triggered by a driver involved in a Serious incident, ensuring that drivers receive a minimum of 3 training sessions within 6 weeks to meet all standards.

A Fitness to Drive declaration is now conducted every 6 months, aligning with eyesight checks, thereby prioritising road safety.

Conducting over 1000 supervisory checks such as gate checks, pre-use checks, couple–uncouple, and seatbelt inspections.

Training 608 drivers for their Driver Certificate of Professional Competence (DCPC).
There have been many more processes and procedures introduced in the last 12 months.
The Whistl Driver Trainers have enthusiastically implemented all requested changes, including updating safety procedures and regulations, as well as the modernisation of training records and documents. Their steadfast dedication to prioritising Road Safety within their training programs is clear and commendable.

Driver Training Team: Steve Gelling, Lucille Hay, Richard Hindley, Jason Langford, Alan Turney. Nominated By: Graeme Snowball, National Transport Training Manager

 

Eco-decarbonisation Award

A double win from road side bio-diversity excellence to a Bedfordshire carbon give-back to school engagement nature sensory space.

 

 

TfL - Bio-Diversity excellence at the roadside by TfL

 

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

Stop cutting the grass. A full step-change approach to bio-diversity clean air at the road side, A body looking beyond emissions, with latest wildflower push for the roadside. Wildflower verges have doubled to the equivalent of 37 football pitches across the London Road network with plans to expand in future years. It’s cleaner air for drivers.

Wildflower verges encourage biodiversity helps wildflowers thrive, leading to greater amounts of carbon being stored in the soil, as well as supporting pollinators such as bees and butterflies. This is a different approach, a programme from regional govt. to Green Infrastructure and Biodiversity Plan, it sets out how London's strategic transport authority will seek to respond to the ecological crisis at our roadsides.

Bringing biodiversity clean air to our roadsides. More than 260, thousand sq. metres in 2024.

Charles Snade & Isaac Little TfL.

TfL Clean air at the London roadside – delivering Bio diversity

TfL delivers pledge of doubling wildflower verges in roadside areas to encourage more biodiversity to thrive in London.

National Courier award recognition for London. TFL clean air with ULEZ has stepped beyond emissions with latest wildflower push for the roadside. Wildflower verges have doubled to the equivalent of 37 football pitches across the TfL’s Road network with plans to expand in future years. TFL headline, Wildflower verges encourage biodiversity and helps wildflowers thrive, leading to greater amounts of carbon being stored in the soil, as well as supporting pollinators such as bees and butterflies. The programme is a key part of TfL's Green Infrastructure and Biodiversity Plan, which sets out how London's strategic transport authority will seek to respond to the ecological crisis.

Transport for London (TfL) pledged last year to increase biodiversity, mitigate climate change and become more sustainable in its operations by increasing the amount of wildflower verges on roadsides of TfL’s network and has doubled the area managed in this way to more than 260,000m2 in 2024. The sites are managed to promote biodiversity by reducing mowing frequency to allow wildflowers to grow, TfL continue to regularly mow the edges to keep London’s streets looking well maintained. TfL now has wildflower verges across its network including Gants Hill roundabout in Redbridge, Clockhouse roundabout in Feltham and the A21 Sevenoaks Road (Green Street Green) in Bromley. The flowers create a supply of nectar and other food resources, plus shelter, for wildlife including bees, butterflies, birds and small mammals. Wildflower verges bring additional benefits for London’s biodiversity, including the transfer of carbon dioxide from the air into the soil and reduced carbon emissions from mowing. The new verges mean that there are now the equivalent of 37 football pitches of wildflower verges across the TfL road network. The introduction of new wildflower verges formed a key part of TfL's commitment to enhance biodiversity across its estate. TfL’s Green Infrastructure and Biodiversity Plan, published in March 2024, set out how TfL will protect, connect and enhance its green infrastructure and biodiversity and how it will work with other organisations to tackle this vital issue both now as well as part of longer-term planning.

Lilli Matson, Chief Safety Health and Environment Officer at TfL, said: ”We are excited to expand biodiversity in London, making the capital greener and healthier. The new wildflower verges will encourage biodiversity and make London a more liveable and nature-rich city. We will continue to work with our partners to improve our network and reduce impacts of climate change."

Deputy Mayor for Transport, Seb Dance, said: “I am delighted that TfL have now delivered the equivalent of 37 football pitches of wildflower verges across London’s road network.
“Protecting and encouraging biodiversity is essential to increasing sustainability and mitigating climate change, as we continue working together for a greener, fairer London for everyone.”

TfL has also recently completed work on Tolworth Roundabout, a scheme to help mitigate the impacts of climate change by creating over 6,000 sqm of Sustainable drainable systems (SuDS). TfL's rapid expansion of SuDS across London has resulted in exceeding TfL’s green scorecard annual target of 5,000 sqm of SuDS each financial year. With the risk of flooding in London increasing year on year, London’s existing network of sewers and drains is at capacity in many areas and the issue is exacerbated by a rapidly increasing population. TfL’s work to create more SuDS in the capital, reduces the risk of flooding and improves London’s river water quality.

 

 

HBC Carbon Neutral payback to regional school projects

 Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

Regional same day courier company in Bedfordshire achieves carbon offset and pays back to local schools, with initiatives ranging from beehives and honey to a unique foresting pond project with sensory butterfly spaces.

Responsible sameday activities inspiring next generation local children. This company’s carbon offset went carbon neutral two years in a row, generating a surplus that the brand chose to plough back into local education.

Recipients included Sutton V.A. Lower School based in Bedfordshire, Head teacher, Mrs Chapman, commented; “We are incredibly grateful for their support, encouragement and generosity towards this Butterfly Garden Project.

HBC deliver carbon neutral success in payback to local education school projects.

HBC regional sameday courier company in Bedfordshire achieves Carbon offset and pays back to local schools, with initiatives ranging from beehives and honey to a unique foresting pond project, inspiring next generation local children by responsible sameday activities.

Regional Courier Company in Bedfordshire has achieved CARBON-NEUTRAL Two Years running. In September 2022, their Logistics offset supported by deliveries from the clients partnered up with one of the leading carbon-offset initiatives, Carbon Neutral Britain to completely offset their carbon footprint.

A Bedfordshire regional sameday courier company went green, giving back via eco school projects.

Thanks to the partnership with Carbon Neutral Britain, HBC have been able to invest in their worldwide sustainability projects with two local Bedfordshire schools. Delivering school green projects including bee and beehives that even provide honey to the school canteen. And a second project greening pond and wild flower areas to the hands of the children foresting experience.

HBC Carbon neutral benefits delivered to Sutton V.A. Lower School is based in Bedfordshire, Head teacher, Mrs Chapman, commented; “We are incredibly grateful to HBC for their support, encouragement and generosity towards this Butterfly Garden Project. Where school budgets are tight, this grant will be hugely impactful in the creation of an outdoor space where pupils can enjoy and explore nature, a space that allows pupils and the school community to simply be, surrounded with carefully chosen plants and placed objects to encourages reflection, spirituality and promote positive wellbeing.”

Headteacher, Lucy Chapman, who introduced HBC to Dilara and Victoria showed HBC director Ben Weldon two areas of the school – the Woodland Sensory Garden and Butterfly Gravel Garden. Both of these areas were designed to provide students with space dedicated to improving wildlife and educating them on nature and its significance. However, both areas need major “sprucing up” to streamline growth and enhance the student’s hands-on education for the better… Which is where HBC Logistics come in. HBC through its partnership with Carbon Neutral Britain detailed an audit that CNB used to determine a calculated footprint and cost for offset. This delivered HBC helping Sutton V.A. Lower School with fixing up their gardens which will be used as a space to educate and embrace wildlife.

The next project was with Henlow Academy via headteacher Mrs Caren Earp, supporting her team with fast-forwarding their desire to have their own Beehive Sanctuary on site. HBC supplied three beehives, the colonies and appropriate equipment to maintain these bees. The bees have become an educational opportunity to learn through a hands-on experience as well as the additional bonus of honey for the cafeteria and food-tech classes.

 

 

 

 

Collaboration Award

Guide Dog special final mile deliveries - DPD helps guide dog Amelia make friends with delivery robot

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

Getting Guide Dogs ready for final mile delivery robots

Express logistics in collaboration with guide dogs

Six year old Labrador Amelia was guiding owner David Holmes when she spied the local delivery robot coming towards them. Spooked by the unusual machine, this led to a collaboration training project with a national express logistics brand.

David posted about the experience on Facebook and a staff member at the express depot saw it and offered to help. A collaboration for Guide dog training with delivery robots has followed.

A guide dog from Raunds has made friends with a DPD delivery robot that spooked her when out walking with her owner, thanks to a little help from the local DPD depot team. Six year old Labrador Amelia was guiding owner David Holmes when she spied Levi, the local DPD delivery robot coming towards them.

David picks up the story, "We were just waiting to cross a road when Amelia started to behave oddly and barking. I could hear a noise behind me like a buggy, but it was only when I got home and my wife, Eileen asked if I had seen the delivery robot, that I worked out what had happened. It was the first time Amelia had seen one and obviously didn't know what to make of it."

Gareth Chisholm commented, "I think it is fair to say, their first meeting wasn't love at first sight. Amelia is such a lovely, gentle dog, so after talking to David and understanding more about how they work together, we set up a getting-to-know-you session at the depot. After a number of familiarisation exercises we were able to simulate the different situations in which Amelia might meet the robot. There were a good few treats involved, but before too long, they were walking side by side like the best of friends." David continued, "I'm really grateful to Gareth and the team for their response. The original Facebook post was just something light-hearted to share. But it is great that they got in touch and invited us to the depot. She is an amazing dog, and she is trained to deal with so many different situations, but there is always something new."

DPD first introduced the autonomous robots in Milton Keynes in July 2022 and a year later confirmed plans to expand robot deliveries to 10 UK towns and cities. Based at DPD's depot at Warth Park on the western edge of Raunds, the robots deliver to nearby residential areas within a mile of the depot, via the existing network of footpaths. DPD parcel recipients in Raunds are notified of a robot delivery in advance, and once they confirm that they are at home to accept the parcel, the robot is dispatched. Customers can then track the robot's progress on a map and are notified when it reaches their property.

Robot deliveries are a key part of DPD's journey towards being net zero by 2040, helping achieve the aim of becoming the UK's most sustainable delivery company.

DPD is a member of Geopost, a European leader in parcel delivery and solutions for e-commerce. Part of the La Poste Groupe, Geopost generated a €15.6 billion revenue and delivered 2.1 billion parcels worldwide in 2022. The company operates more than 10,000 vehicles in the UK from 84 locations and delivers over 400 million parcels a year. In 2018, DPD opened the UK's first all-electric parcel delivery depot in Westminster. DPD currently has over 3,600 EVs in the UK and delivers to 30 of the largest towns and cities in the UK with zero and low-emission final mile delivery vehicles.

 

 

 

Viking & DX collaboration in final mile green supply chain

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

This brand using collaboration to redefine the approach to customer service. Cross-functional teams joined forces to drive operational efficiency, and team engagement throughout 2024. From systems to branded trailers. An integrated courier retail brand.

The retailer and courier company defined the primary objectives of partnership as: Enhance Customer Experience, Improve Operational Efficiency, Promote Success and Celebrate ‘first time every time’ success at the door. Generating a 98.8% first time delivery success.

Dominic Cooper, Bryan Duncan, Jon Waite, Natalie McEwan

Viking & DX collaboration in final mile green supply chain

Work Location Leicester
Usual Working Hours8am - 6pm

Award Submission: Viking Direct DX Collaboration Overview Viking Direct and DX are proud to celebrate our transformative collaboration, which has redefined our approach to customer service, operational efficiency, and team engagement throughout 2024. Project Goals
The primary objectives of our partnership were to: Enhance Customer Experience Improve Operational Efficiency Promote Success and Celebrate our Teams
Key Achievements
1. Customer-Centric Innovations We have significantly improved our customer journey through enhanced track and traceability, reporting, and communication. This has led to a more reliable delivery service that fulfils our customer promise. Feedback indicates a 32% increase in customer satisfaction, highlighting our commitment to meeting their needs.
2. Operational Excellence Integrating DX’s advanced logistics capabilities has resulted in a 98.8% First Time Delivery success rate. This efficiency has improved service turnaround and recovery for failed deliveries.

Collaboration Highlights
Cross-Functional Teams: Our teams have cultivated a culture of innovation. Weekly workshops with depots across the DX network focus on identifying areas for improvement in the customer claims process. This open forum addresses root causes, leading to a 42% reduction in credits issued to customers.

Regular Feedback Loops: Daily and weekly touchpoints allow us to adapt our strategies in real time based on customer and operational feedback. We continuously trial innovative solutions, such as custom-made sacks for freight transport, which reduce cardboard usage and improve trailer fill.
Joint Marketing Initiatives: We launched successful marketing campaigns, including 12 joint liveried trailers and coordinated social media posts, enhancing brand awareness and engagement nationwide. Promoting Success and Celebrating

Our People Our people are the foundation of our success. To strengthen our relationship, we have DX team members operating onsite in Leicester, recognized as part of the Viking team. We also introduced a "Depot of the Month" award, celebrating teams that achieve exceptional service or compliance metrics with a trophy and lunch vouchers provided by Viking.

Conclusion The Viking Direct DX collaboration exemplifies the power of strategic partnerships in driving innovation and excellence. Our achievements in customer satisfaction, operational efficiency, and team engagement set new industry standards and create a blueprint for future collaborations. We are proud of what we have accomplished and look forward to continuing this journey together.

 

Team Award

FedEx Basildon Community Support to Fire Service during trading estate fire chaos

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

During Friday fire chaos on an Essex trading estate this team stepped forward to support their neighbours and the Essex Fire Brigade. A neighbours warehouse was ablaze, all power to the estate was lost.

Watching this fire to their neighbours building unfold the team noticed the initial responders were in deep peril. Without prompting they gathered all the commercial water bottles they could find and quickly moved to the area. Fire fighters used the water to douse and cleanse the faces and upper bodies of the injured first responders who had been overcome by the fire and its fumes.

The fire was now violently taking hold and had claimed two more neighbouring businesses that were to burn to the ground within hours.

The team then opened up their own building to allow all of the emergency services to use toilets. washrooms as well as the canteen for their respite, offering what they could until the Salvation Army arrived with a mobile facility.

On Sunday the depot resumed at 07:00 using gen set electricity they worked non-stop until the early evening at which point they could report a BAU state to FedEx.

An outstanding team effort by FedEx Basildon to the wider community in distress.

During Friday fire chaos on their trading estate at a neighbours warehouse all power was soon lost to the trading estate, the initial fire response team were arriving on site to the unfolding chaos. FedEx night employees watching this fire to their neighbours building unfold noticed the initial responders were in deep peril and without prompting gathered all the commercial water bottles they could find and quickly moved to the area where other fire fighters used the water to douse and cleanse the faces and upper bodies of the injured first responders who had been overcome by the fire and its fumes.

The fire was now violently taking hold and had claimed two neighbouring businesses that were to burn to the ground within hours.

FedEx then opened up their own building to allow all of the emergency services to use toilets and washrooms as well as the canteen for their respite, offering what they could until the Salvation Army arrived with a mobile canteen.

On Sunday the depot resumed at 07:00 and using gen set electricity worked non-stop until the early evening at which point they could report a BAU state to FedEx.

An outstanding team effort by FedEx Basildon to the wider community in distress

The detail

At about 01.00 hours on Saturday 14th September 2024 a large fire took hold within a waste recycling business on the Hovefield Industrial Estate in Basildon, Essex where FedEx own a large operating centre for their Essex distribution business. With a night operation run by 23 souls they suddenly faced a major incident that not only threatened the survival of two neighbouring business, but should the wind change direction may well have threatened the night employees in the FedEx building.

As the fire rapidly took a turn for the worse the emergency services put a cordon in place that diverted all vehicular and pedestrian traffic in the surrounding area at which point FedEx were faced with 10 of their 13 inbound trailers diverted to a FedEx Hub in Kent.

All power was soon lost to the trading estate, the initial fire response team were arriving on site to the unfolding chaos. FedEx night employees watching this fire to their neighbours building unfold noticed the initial responders were in deep peril and without prompting gathered all the commercial water bottles they could find and quickly moved to the area where other fire fighters used the water to douse and cleanse the faces and upper bodies of the injured first responders who had been overcome by the fire and its fumes.

FedEx then opened up our building to allow all of the emergency services to use toilets and washrooms as well as the canteen for their respite, offering what they could until the Salvation Army arrived with a mobile canteen.

It took until 07:00 for our employees to be allowed safely off site and by this time the station manager, who had been held at an outer cordon since 04:00 was finally allowed into the FedEx building. It was then he was confronted with not only a power loss but a faulty generator and non-functioning freight conveyor belt that had gone down just prior to the fire along with an expectation of a Saturday operation and about 10,000 items of freight that customers were expecting on Monday for delivery.

Mindful of the earlier hour he telephoned a few key members of his management team who were able to rally 3 Class 1 drivers and 3 seasoned handlers who committed to report for work within a few hours. With now a glimmer of hope he got the generator to function and called out contractors to repair the belt by which time plans were already underway to retrieve by the afternoon 8 of the 10 outstanding trailers from Kent along with arranging receipt of the other 2 trailers held further away. By midday Saturday a full recovery operation was underway to aim for a BAU state by Sunday evening, a tall order with limited staff available.

The fire was now violently taking hold and had claimed two neighbouring businesses that were to burn to the ground within hours however the fire service had constant communication with the station manager, and they agreed a plan to allow access and a safe passage for all of our vehicles recognising the need for FedEx to trade and to fulfil their commercial obligation and with joint co-operation this was safely achieved with little fuss.

By 14:00 hours trailers were arriving, and a controlled tip began with our 6 employees and a team of 8 contractors who work on behalf of FedEx overseen by the station manager who had to balance safety alongside the need to recover a huge operation within 24 hours using minimal resource and being careful not to frustrate any compliance that might frustrate driving hours the following week. The work continued into the early evening.

On Sunday the depot resumed at 07:00 and worked non-stop until the early evening at which point they could report a BAU state to FedEx. The same team supported both days and we continued to share our facilities with the fire and police staff who were working this major incident and it really demonstrated what could be achieved with a willing team, sound judgement, great corroboration with outside services that allowed the operation to commence Monday morning as if nothing had happened!

 

Southampton based team of mums’ team work to deliver over 7,200 Mother’s Day flowers

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

A team of six mothers blossom in a Southampton service centre that pulled out all the stops to deliver record number of flowers for Mother’s Day. The mums team effort deliver over 7,200 bouquets to fellow mums across the area breaking the record for their geographic.

With a collective 46 years of service between them, the team work in a range of roles across the centre, supporting every stage of the delivery journey.
It was a family affair, team members drew on wider family connections within the brand , one, mum, with daughter and husband as inbound sorters, whilst another of the mum’s oldest son and daughter also work at the brand.

A team of Mums making a record Mother’s Day flower delivery.

Sam Stone, Sarah Cadet, Kate Hann, Hayley Hunt, Heather Smith, and Ionela Borea

The Yodel Mothers deliver Mother’s Day record

Sarah Cadet, Team Manager at Yodel Southampton, commented: “Working with so many other mums, especially when they have children based in the business, is an amazing experience. We all recognise the challenges and joys of parenthood and are able to really be there for each other as a team. Being able to witness their successes and career progression makes it all worthwhile. It’s a privilege to deliver so many bouquets to local mums for Mother’s Day and play a part in brightening up their day.”

Mark O’Sullivan, Chief Operations Officer at Yodel, commented: “Mother’s Day is a time for people up and down the country to celebrate all the incredible women who act as mother figures in their lives and we’re proud and honoured to play a key role in their celebrations by delivering flowers. “This is a big moment in the calendar year for us as a business and the whole team has stepped up to make sure gifts are handled correctly and delivered on time. Having groups of mothers working together adds a really personal touch to the work we do, as they understand that special moment when receiving flowers on Mother’s Day and are able to do their part to share in the celebrations.”

A team of six mothers at Yodel’s Southampton service centre have had a busy run up to Mother’s Day as the parcel carrier Yodel deliver over 162,000 bouquets across the country. Based in Southampton, Sam Stone, Sarah Cadet, Kate Hann, Hayley Hunt, Heather Smith, and Ionela Borea are part of the effort to deliver over 7,200 bouquets to mums across the area. With a collective 46 years of service between them, the team work in a range of roles across the centre, supporting every stage of the delivery journey, from inbound sorting to team management, couriers and customer service support. Several team members have wider family connections within Yodel – Sam’s daughter and husband work at Yodel as inbound sorters, whilst Sarah’s oldest son and Hayley’s daughter also work at Yodel – making the company a real family affair. The team will be working together over the Mother’s Day period, as Yodel has another busy year for flower deliveries. Yodel currently delivers flowers for major retailers including Appleyard London, Blossoming Gifts and E-Florist.

 

 

 

Step Change Award

SOS Link SOS Code 42 Mail & Parcel theft – Met Police

Presented by VP Sir John Hayes – IOC President Lord Patrick McLoughlin

 

Crime has been building in our sector; attacks on van drivers to obtain goods is a growing issue. Targeting tracking data to identify route locations and bringing organised criminality to theft of express delivery goods is rising.

Tonight we shine a spotlight on the sector for your actions in reporting this crime, we shine a spotlight on SOS Link. Code 42 is an evolutionary step for the reporting of theft of mail and parcels. To a priority project, via the Metropolitan Police and National Crime Agency.

SOS Link, make it 999, it’s a step change for express sector to form a true picture of parcel theft’

Step change for our sector recognises a new route to report mail and parcel theft.
Evolving from code 42, SOS Link is a focus project.

City of London Police Superintendent, officer for National Business Crime, Patrick Holdaway.

National Courier Award nomination for mail or parcel theft from a vehicle: you should report it on code 42. Project SOS Link brings step change and moves this up a gear, call 999, make it priority and say SOS Link to deliver your code 42 as a priority report for theft of mail and parcel.

Before the summer of 2021, data on theft of parcels from a vehicle was recorded under motor-vehicle numbers, it was almost impossible to separate the data and identify the true scale of parcel theft in express courier sector. The sector was struggling to target resources on data that does not exist. In a step change, mail and parcels moved into their own reporting theft category. Code 42 was born. The world was set to get a true picture of courier theft for the first time. Today, courier express businesses should report code 42 and proceed as they currently do, the police call taker will identify the right crime to record it against i.e. a theft of mail and parcel rather than a theft from motor vehicle. Make the reporting job easy, begin with code 42 and be sure to talk mail and parcel theft to get your incident recorded properly.

Superintendent Patrick Holdaway was instrumental in this work with the IOC security group to bring code 42 into existence, he comments, 'I'm pleased that we have been able to secure an amendment to the crime counting rules, which reflects the importance of the courier sector. Crime should always be reported to the police as it helps us understand the true extent of the problem, which in turn helps us develop the appropriate response to target offenders and protect businesses’ IOC security group, in 2021, welcomed the news for the sector. ‘This is a significant change by the government in the way theft of parcels is recorded nationally and will allow Law Enforcement and the industry to finally demonstrate the scale of the problem which will lead to a better investigatory response from Police and the industry implementing target hardening measures appropriate to the risk.’ Andy Magromallis, ‘"With anything, it is critical to understand the size and scale of the issue, the hot spots and areas of focus. The ability for the crime to be recorded under the correct Home Office code will assist hugely in the industry working towards minimising and mitigating crime, both towards our organisations and our people."

Example 1: A motorcycle courier is pushed from his motor bike and threatened with a knife whilst the parcels in the pannier are stolen. One crime of robbery (class 34A)
Home Office Counting Rules for Recorded Crime With effect from April 2021
42 Theft of mailbag or postal packet. (V) Theft Act 1968 Sec 1(pt). Clarification - Recorded Crime: Theft of Mail - This section should be used for all thefts of letters or parcels which are in the process of being delivered by way of a business; that is from the time they leave the originator to the time they reach the recipient address. With the end of the Post Office monopoly, it now includes all carriers such as DHL, UPS and Fed Ex. Parcels and packages for this purpose are those that are delivered through the Royal mail postal service or could be but the sender has opted to use an alternative carrier service. This includes all carriers such as, but not limited to, DHL, UPS, Hermes, DPD etc. All thefts of such letters or packages from the delivery vehicle are to be recorded under this classification and not as a theft from a vehicle.

Definition - Legal: Theft - Theft Act 1968 Sec 1(1) - "A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; …". The terms in this basic definition are amplified in Sections 2-6 of the Theft Act. General Rule: One crime for each incident of theft of mail bags or postal packets.

Example 1: Postal packets in transit are stolen from a Post Office van by a non-employee of the Post Office. One crime (class 42).
Example 2: Postal packets in transit are stolen from a DHL van by a non-employee of DHL. One crime (class 42).
Example 3: As above, but the missing mail is initially reported to the force covering the destination area of the van, which is different from the location of the theft. One crime (class 42), to be recorded by the force covering the location of the theft.
Example 4: UPS have delivered a parcel for the manager of a service station. The cashier has signed for it and left it on the counter. A customer, paying for petrol has stolen it from the counter. One crime (class 49 other theft). The parcel has been delivered. It is not in the process of being delivered.

If there is evidence at the time of recording that the bags or packets have been stolen by an employee of the mail company, classify as theft by an employee (class 41).

Example 1: Postal packets in transit are stolen by a Post Office employee. One crime of theft by an employee (class 41).

If there is evidence of an employee of a postal operator interfering with the mail then an offence under class (99/81) interfering with the mail: postal operators Postal Services Act 2000 sec 83 should be considered. If the circumstances of the taking amount to a robbery then the crime should be recorded as a robbery (class 34A).

Example 1: A motorcycle courier is pushed from his motor bike and threatened with a knife whilst the parcels in the pannier are stolen. One crime of robbery (class 34A)

 

 Individual Awards

 

Road Walk and Two-wheel Awards

Michael Barrett Santis Global – assisting new riders - EV Pedal Rider

 

Forward-thinking and eco-conscious individual. EAV rider for last three years. Recognition of outstanding contributions as a passionate and innovative electric cargo bike rider. He frequently offers assistance to new riders and existing staff. He is always inspiring more people to embrace a sustainable and active lifestyle.

Decision to adopt this sustainable transport method has directly reduced our carbon footprint, and saves on utilising a regular diesel vehicle. The courier has consistently demonstrated that electric cargo bikes are not only viable vehicle to have in our operation but highly effective for modern, urban transport.

EAV electric courier rider, Michael Barrett nominated for the recognition of his outstanding contributions as a passionate and innovative electric cargo bike rider.

Michael rides one of our EAV’s which have been in service with us for 3 years with Michael riding one for the majority of this period, he has successfully integrated this vehicle into our daily. Their decision to adopt this sustainable transport method has directly reduced our carbon footprint, and is saves on utilising a regular diesel vehicle. Michael has consistently demonstrated that electric cargo bikes are not only viable vehicle to have in our operation but highly effective for modern, urban transport.

Beyond their environmental contributions, Michael s a beloved figure within our business community. He frequently offers assistance to new riders and existing staff. He is always willing to share his knowledge and experience with others, inspiring more people to embrace a sustainable and active lifestyle.

With Michaels positive and can-do attitude we have made Michael the face of Santis Global in our marketing campaigns and our push towards Net Zero Transport.

In conclusion, Michale exemplifies what it means to be a forward-thinking and eco-conscious individual. Their use of electric cargo bikes has had a profound impact on reducing emissions, alleviating urban traffic, and encouraging others to consider greener alternatives to transportation.

 

PB04 (Michael Mclegend) and PB18 (Robert George Skinn) – any weather - Addison Lee – Push bike

 

London controllers discussing who they should put forward for the 2024 National Courier Awards could not split these two riders. Client feedback repeatedly ask for their riders.

Both dedicated, professional and ready to go the extra mile. The weather is never an issue. They are the epitome of what a company would want from their riders. Clients have fed back how they enjoy their visits. These riders get so many requests its embarrassing.

At Addison Lee we would just like to say thank you for being you ……..two of the best!

Alex Praxedes – GLH V05 – Motorbike Courier – Self-Employed

 

The perception is that motorbike couriers are a dying breed in the world of traditional couriers, this individual seems to be on a one-man mission to dispel this myth. Available for work whenever asked, in whatever weather conditions but always safe and sound.

Our Ops team know that whatever work is handed to him it will be safe and it will be done as quickly and efficiently as humanly possible. He carries out all types of work from pre-planned multi drops to off the cuff journeys, short and long, sociable or unsociable hours, he takes pride in doing any job to the best of his ability

Alex should be recognised for his contribution to the world of couriering due to him battling through the elements on his bike to make sure clients receive their important consignments on time and that they are picked up on time. The perception is that motorbike couriers are a dying breed in the world of traditional couriers, Alex seems to be on a one-man mission to dispel this myth.
Available for work whenever asked, in whatever weather conditions but always safe and sound, it is great to be able to rely upon his services as our Ops team know that whatever work is handed to him it will be safe and it will be done as quickly and efficiently as humanly possible. He carries out all types of work from pre-planned multi drops to off the cuff journeys, short and long, sociable or unsociable hours, he takes pride in doing any job to the best of his ability and all work is taken on with aplomb.

Hailing from Goias, Brazil, Alex’s easy going nature has goes down extremely well with clients and Ops teams alike and we are very lucky to be able to rely upon his services. It is great to see somebody who works hard and excellently but also enjoys it as it should be.

 

 

Four-wheel Awards

Kenny Bevis Santis Global Driver 4 Wheel – 20 thousand miles without incident

 

Recognition of exceptional service, professionalism, and dedication as a van driver. Throughout their years in this role they have consistently gone above and beyond to ensure safe, efficient, and reliable transportation of all customers goods, making them an invaluable asset to our team and transport circuit.

20,000 miles without a single incident, maintaining an impeccable safety record.

An outstanding van driver who embodies the values of dedication, professionalism, and customer service that our brand strives to achieve. His contributions to our team, his impeccable safety record, and his commitment to going above and beyond make them a very trusted employee.

Santis Global nominate Kenny Bevis for the 4 Wheel Category, in recognition of his exceptional service, professionalism, and dedication as a van driver. Throughout their years in this role, Kenny has consistently gone above and beyond to ensure safe, efficient, and reliable transportation of all customers goods, making them an invaluable asset to our team and transport circuit.

As a van driver for Santis Global Kenny has demonstrated an exemplary work ethic, consistently meeting or exceeding expectations in all aspects of his job. He approaches every task with precision, care, and an unwavering commitment to customer satisfaction. Over the past year alone, they have driven over 20,000 miles without incident, maintaining an impeccable safety record.

What sets Kenny apart is their attention to detail and dedication to maintaining the highest standards of vehicle care. He meticulously perform daily vehicle inspections, ensuring that their van is always in top working condition, which not only minimises downtime but also promotes safety on the road. His proactive approach to vehicle maintenance has saved the company significant costs in repairs and avoided delays in service.

Beyond his technical skills, Kenny is also known for their exceptional customer service when collecting goods from our clients . He has a natural ability to connect with clients, making every interaction positive and professional. On numerous occasions, customers have specifically praised Kenny for punctuality, kindness, and willingness to go the extra mile—whether it’s helping with heavy deliveries or advising clients on packing issues or potential delays on the road.

In conclusion Santis Global says, Kenny is an outstanding van driver who embodies the values of dedication, professionalism, and customer service that Santis Global strive to achieve. His contributions to our team, his impeccable safety record, and his commitment to going above and beyond make them a very trusted employee.

 

 

Brian Gartland Banking Courier TVS SCS Contract Courier Four wheels

 

In support of his nomination, clients have provided glowing testimonials. Frequently requested by clients, Glasgow-based contract van courier who has consistently exemplified dedication and professionalism in his role, servicing bank runs for over a decade. His long-standing experience, combined with his exceptional communication skills, has earned him the admiration of both clients and colleagues alike.

Throughout his 10-year tenure, he has maintained an impeccable record of reliability and efficiency, ensuring that critical deliveries are completed on time, every time. His commitment to customer satisfaction is evident in the numerous positive feedback he has received, with many clients praising his approachable demeanour and attention to detail.

Brian Gartland has consistently exemplified dedication and professionalism in his role, servicing bank runs for over a decade. His long-standing experience, combined with his exceptional communication skills, has earned him the admiration of both clients and colleagues alike. Throughout his 10-year tenure, Brian has maintained an impeccable record of reliability and efficiency, ensuring that critical deliveries are completed on time, every time. His commitment to customer satisfaction is evident in the numerous positive feedback he has received, with many clients praising his approachable demeanour and attention to detail.

A testament to his consistent excellence, Brian is frequently requested by clients, reflecting the high level of trust and respect he has cultivated over the years. His ability to navigate the challenges of this high-stakes role, where precision and timeliness are paramount, showcases his expertise and dedication.

In support of his nomination, clients have provided glowing testimonials, with one long-term customer stating, “Brian is a true professional who consistently goes above and beyond to ensure our deliveries are handled seamlessly. We always know we are in good hands with him.” Additionally, Brian has maintained a near-perfect on-time delivery rate over the past year, achieving a 99.8% success rate. His exceptional communication skills have also resulted in consistently high customer satisfaction scores, averaging 9.5/10 based on client feedback forms.

Brian’s years of service, unwavering dedication, and outstanding performance make him an ideal candidate for the courier award. His contributions have been integral to maintaining strong client relationships and upholding the standards of excellence that our organization strives for.

 

 

Erol Hamilton - first driver ever DB Couriers - 4 wheels

 

A decade ago this van driver became the very first driver at for our Manchester brand. Setting the standard for our same-day delivery service. Over the past 10 years, he has consistently proven himself to be dependable and efficient, ensuring every delivery reaches its destination on time, every time.

His commitment to going above and beyond—whether by taking on overtime or tackling last-minute deliveries, he has been key to our success. His dedication to providing exceptional service has never wavered, an incredible decade of service!

Back in 2014, Erol became the very first driver at DB Couriers, setting the standard for our same-day delivery service. Over the past 10 years, Erol has consistently proven himself to be dependable and efficient, ensuring every delivery reaches its destination on time, every time. His commitment to going above and beyond—whether by taking on overtime or tackling last-minute deliveries—has been key to our success. Erol’s dedication to providing exceptional service has never wavered, and we are proud to recognize him for his outstanding contributions. Thank you, Erol, for an incredible decade of service!

 

 

Mihail Mihaylov Route One Northampton

 

Exceptional contributions as a Class 1 Express Driver. Demonstrated a deep commitment to our team, going above and beyond, particularly in his remarkable support for new customers.
He has taken the initiative to create a detailed walk-through sheet for new client service delivery. This sheet has streamlined communication, minimised errors, and improved customer experience.

Why Mihail Stands Out:
Mihail's proactive approach to his work has been nothing short of inspiring. Not only is he a skilled and experienced Class 1 driver, but his forward-thinking attitude and dedication to excellence have been critical to our success. He has played an instrumental role in new client onboarding, making the process smoother, more efficient, and highly effective.
Key Achievements:
• Remarkable Support for New Customers: Mihail consistently exceeds expectations with his hands-on approach to onboarding new clients. He has taken the initiative to create a detailed walk-through sheet for new client service delivery. This sheet has streamlined communication, minimised errors, and improved customer experience.
• Proactive Contribution to Growth: What truly sets Mihail apart is how his proactive approach to new client onboarding has fuelled our growth. His efficient methods have enabled us to increase our capacity to take on new client accounts, giving us the confidence to expand quickly while maintaining high standards. Mihail has ensured we can scale sustainably, avoiding the "leaky bucket" effect where clients are lost due to onboarding issues.
• Sustainable Growth and Increased Capacity: Thanks to Mihail’s efforts, we have handled more clients without overwhelming our resources. His systematic onboarding process has been crucial in expanding our delivery routes and ensuring our operations run smoothly as we grow. Mihail's contributions have given us the tools and confidence to scale without compromising quality or customer satisfaction.
• Commitment to Excellence: As a Class 1 driver, Mihail takes his role seriously and continually strives to improve his driving and service delivery. His dedication has benefited new customers and set a new standard for the entire team.
Impact on the Business:
Mihail's proactive approach and innovative solutions have been pivotal in increasing our capacity to onboard new clients and manage larger volumes of work. His work has directly contributed to the company’s growth by enabling us to take on more clients confidently, ensuring a sustainable expansion while maintaining the highest levels of customer service.
Conclusion:
Mihail Mihaylov is a standout driver who has gone above and beyond to support new and existing customers. His proactive approach to client onboarding and commitment to service excellence have played a key role in fuelling our company’s sustainable growth. We believe he is a deserving candidate for the National Courier Awards—Road Category (Four Wheels and More), and we are honoured to put forward his nomination.

Dilman Reza Lead Driver Whistl Bedford Four Wheels

 

Four wheels Whistl Dilman Reza with NHS remarks
Peugeot Boxer driver, started as a driver based at Iver depot. Shown commitment and adaptable throughout depot moves and business changes to step up to lead driver. Supporting other drivers and tonight comes with a dedicated client reference from the NHS.

Client nomination - Louisa. NHS Solent ‘He is always courteous, has a polite manner and is very thoughtful, always asking if we have enough post trays. He is always on time with his collections. I am very pleased with our driver.’

Nominator; Andrew Watts, Danielle Pollitt, Whistl Bolton,

Category; Four Wheels – drives a Peugeot Boxer
Dilman Reza is a van driver based out of UDS in Heston, Middlesex and has been with Whistl for over 11 years. His van route takes him to Portsmouth and Southampton daily to serve around 10 customers, delivering and collecting mail, packets, and parcels. He started as a driver based at Iver depot and has since been relocated twice to different sites within this area. He has shown commitment and how adaptable he can be throughout these business changes. Through the relocations he has always stepped up to be the lead driver, and put everything into his role to ensure that vehicles are roadworthy, drivers are available to work and the customers get the best possible service. If ever there is additional work outside of his usual day, he is always willing to take it on, despite having a very busy home life too. A combination of employed and subcontractor drivers work out of UDS and Dilman makes sure they are greeted daily and goods are offloaded and prepped ready for the next part of their journey through our network. Whenever you pick up the phone to Dilman, you can rest assured he will be bright, cheery, and raring to get on with his day. He epitomises the Whistl values, always acting with a can do attitude; doing the right thing and thinking as part of a team. He is a real asset to Whistl.

Louisa. NHS Solent
‘He is always courteous and has a polite manner and is very thoughtful, always asking if we have enough post trays. Please could this be fed back to the appropriate people/team.’ ‘He is always on time with his collections and on the odd occasion he is running late he always telephones us to make us aware. I am very pleased with our driver.’

 

 

Tracey Walmsey EVRi Driver 4 wheels

 

Thirty six years’ service, an exemplary courier who has seen it all. From paper manifests, packing each parcel in brown bags and 3 day a week deliveries, to a digital delivery service. She started at age 19 whilst pregnant with her first child. The flexibility of the role is what enticed her and continued to work for her lifestyle as she grew her family and dealt with life’s challenges.

Providing 5* service in her local community is what drives her to be the best courier. Her customers say ‘ you can always rely on her, she never disappoints!’ ‘Tracey is a wonderful courier who always leaves my parcel where I want it.’ Her regional manager says she goes above and beyond, Her delivery manager says she is always helping new couriers get the hang of the job

Gary Robinson Director of Final “Tracy has my nomination to celebrate her exemplary service to her community over the last 36 years! There are only 4 couriers who have been a courier longer than she has!

We are so proud to have Tracey in team Evri.

Tracey is an exemplary courier and has seen it all over the last 36 years with Evri. From paper manifests, packing each parcel in brown bags and 3 day a week deliveries, to a digital delivery service in an industry leading company. Tracey started with Evri at 19 whilst pregnant with her first child. The flexibility of the role is what enticed for her and continued to work for her as she grew her family and dealt with life’s challenges.

Providing 5* service in her local community is what drives Tracey to be the best courier. Her customers say ‘ you can always rely on Tracey, she never disappoints!’ ‘Tracey is a wonderful courier who always leaves my parcel where I want it.’

She recently became a GMB rep for North West & Irish Region, determined to help shape the future of Evri, putting the courier and customer experience at the top of the agenda.
Of her new role she says “I am really enjoying it and I find it a very rewarding job. The thought of being able to help couriers is so important to me”.

Her Regional Manager Julie Stevenson says “She is a fantastic courier who always goes above and beyond for her customers.”

Her Delivery Manager Jessica Kinsella says “Tracey is always helping new courier get the hang of the job, she’s always on hand to offer advice and support and even a kind word when things are tough. She is a huge asset to the team and is so loved by all of her customers.”

Gary Robinson Director of Final Mile specifically wanted to nominate Tracey and celebrate the commitment she has shown Evri over her many years and recognise her new role as a GMB rep, “Tracy has my nomination to celebrate her exemplary service to her community over the last 36 years! There are only 4 couriers who have been a courier longer than she has! She has now become a GMB rep where she is working with us to strengthen our industry leading SE+ proposition (big news to come on this with the sick pay potential) and pave the way for new enhancements and development for our couriers to continue to build our brand reputation with our clients, couriers and all important customers.

 

Contract Awards

 

Leonel Fernandes – fulfilment Driver Diamond Guildford

 

This contract courier born in Madeira former Portuguese army driver, moved to the UK a decade ago, now lives in Farnborough where he has shown interest in fulfilment operations as well as continuing to drive for us every day.

A team player, hardworking, reliable and personable. His productivity is incredible and he is uncomplaining and diligent with a real ‘roll up your sleeves’ attitude that has meant he has truly earnt his position as a very valued member of the team.

A movie buff who loved Tom Hanks in Castaway!

Leonel Fernandes - Diamond Logistics LTD - Driver and Fulfilment Centre Support - Four Wheels – A former ary driver with a roll up your sleeves attitude.

Leonel Fernandes, born in Madeira Portugal, moved to the UK in 2014, now lives in Farnborough with his wife Liliana. Prior to leaving Portugal he was in the army there for 6 years, whilst serving he played the tuba in army band and was a driver.

Joined Diamond in 2022 as a sub-contractor driver, he since then has shown interest in the fulfilment operations where he now assists picking and packing fulfilment orders and any aspects of the fulfilment operations, as well as continuing to drive for us every day.

He is such a hard worker, early every day, his productivity is incredible and he is uncomplaining and diligent with a real ‘roll up your sleeves’ attitude that has meant he has truly earnt his position as a very valued member of the Diamond team.

Jason, Ops Manager at Diamond HQ says, ‘Leonel is a true Diamond – a team player, hardworking, reliable and personable. He is willing to turn his hand at whatever the business demands of the day. And in a fast-moving and ever-changing landscape of fulfilment and delivery it's this attitude that shows he is a true cut above the rest’.

This award won’t change Leonel, but it would be great for him to be recognised. We are nothing here at Diamond without our ambassadors out on the road. And Leonel exemplifies the attitude that the IoC recognises.

In his free time he and his wife enjoy travelling, he especially likes to visit the coast as it reminds him of home as he grew up on a small island and spent a lot of time by the sea. To relax he is something of a movie buff

 

 

Ian Robertson The Courier Company Nationwide Courier 4 wheels

 

Outstanding customer feedback ‘surgical white glove policy in medical robots) A courier who has consistently demonstrated exceptional reliability, professionalism and commitment throughout his tenure. His punctuality and consistent on-time deliveries have been crucial in maintaining client’s operational efficiency and meeting tight schedules.

The equipment that he is delivering is sophisticated medical robotic equipment that requires both special handling in transit and appropriate set-up at delivery. He has never failed to deliver with precision and care. Beyond his technical skills, he exemplifies a positive attitude and teamwork. He consistently helps colleagues sharing valuable insights and helping to streamline deliveries and ensures all items are packed correctly.

Courier Company Nationwide are pleased to nominate Ian Robertson for the Contract Driver Award in recognition of his outstanding performance and dedication as a courier driver serving our valued contract client, CMR.

Ian has consistently demonstrated exceptional reliability, professionalism and commitment throughout his tenure. His punctuality and consistent on-time deliveries have been crucial in maintaining our client’s operational efficiency and meeting tight schedules. His work ethic has helped us build a strong and trustworthy relationship with CMR, which is critical to our long-term success.
What sets Ian apart is his ability to adapt to challenging conditions while maintaining a high level of customer service. The equipment that Ian is delivering is sophisticated medical robotic equipment that requires both special handling in transit and appropriate set-up at delivery. Whether navigating through difficult delivery locations (old buildings, narrow doors) or handling urgent, time-sensitive tasks, he has never failed to deliver with precision and care. Ian also goes above and beyond by proactively communicating with dispatch and clients, ensuring that any potential delays or issues are resolved swiftly and professionally.

Beyond his technical skills, Ian exemplifies a positive attitude and teamwork. He consistently helps colleagues also working on CMR deliveries, sharing valuable insights and helping to streamline deliveries. As an example, Ian contributed significantly to the evolution of a checklist used at both delivery and collection ensuring all items are packed correctly.
Ian has also collaborated with our client, CMR and suggested improvements to the packing of these robotic devices to help ensure safe transit between sites, some of which have been adopted. This spirit of collaboration has contributed to a positive work environment and improved overall team performance and has resulted in an extremely positive relationship with CMR.

Tae from CMR commented: “Everyone from CMR Surgical UK knows the famous Ian who has been looking after our products around the UK. It was Ian who really understood how our products need to be cared for in transport and even told US how to follow the white glove process. Ian’s dedication and passion is infectious, everyone from the CMR organisation notices his strong work ethic. He is a breath of fresh air, and we completely trust Ian’s work. He is the real hero! This is the reason we are growing our business with TCCN”

In summary, Ian has played a pivotal role in not only meeting but exceeding the expectations of both our company and CMR. His exceptional service, problem-solving abilities and commitment to excellence make them a deserving candidate for the Contract Driver Award.

 

 

Steve Seager – 30 years aviation baggage - ASAP

 

Outstanding contributions to contract delivery for the aviation luggage repatriation sector. Over the past 30 years tis individual has consistently demonstrated excellence, innovation, and leadership, setting him apart as a true trailblazer in this field. He has become a cornerstone of the industry.

He has worked in the final mile sector for companies such as DHL, Target, Lewis Day and CitySprint. He has been instrumental in mentoring colleagues new to the sector, sharing his knowledge and always striving to get things done right first time. He has been a stalwart of the aviation luggage sector for so many years it seems impossible to remember a time when he wasn’t there.

ASAP are delighted to be able to nominate Steve Seager of ASAP Aviation Limited to the Institute of Couriers in recognition of his outstanding contributions to final mile contract delivery for the Aviation luggage repatriation sector. Over the past 30 years Steve has consistently demonstrated excellence, innovation, and leadership, setting him apart as a true trailblazer in this field.

Steve has worked in the final mile sector for companies such as DHL, Target, Lewis Day, CitySprint and most recently with ASAP Express. He has recently taken stock of his achievements and semi-retired following a successful 5 years with ASAP Express - so successful in fact, it resulted in the creation of ASAP Aviation Limited as a standalone business for the Company. Steve has been instrumental in mentoring colleagues new to the sector, sharing his knowledge and always striving to get things done right first time.
He has a proven track record of delivering exceptional Customer Service throughout his career in various roles, dedicating the last 5 years to creating, launching and developing a dedicated Service Offering for the Aviation sector providing unparalleled service in the industry. His vision not only established a new division within ASAP it has also significantly influenced the market as a whole.

Given the often-frantic situations that the Aviation sector can experience, one of the most remarkable aspects of Steve’s work is his ability to immediately calm and put at ease a customer and provide the reassurance which is required at such fraught times.
Across the course of this year alone, situations such as the disruption to holiday makers caused by forest fires in Europe or the tragic events at Haneda Airport in Tokyo, resulted in the thousands of individual items of luggage not flying on the same plane as their owners. Several Airlines used Steve as their first port of call to contact when they wanted peace of mind knowing that their passengers’ personal belongings were in safe hands once back in the UK. Without Steve being on hand Airline and passenger expectations would never have been exceeded in light of such awful situations.

This is what the European Purchasing Manager for AIR FRANCE- KLM says of Steve: “Steve Seager has been a stalwart of the aviation luggage sector for so many years it seems impossible to remember a time when he wasn’t there. From the early days when it was just a few bags a day to where we are now, Steve is truly a cornerstone of the industry. His dedication and expertise managing the logistics and behind the scenes complexities that are unique to our business is commendable. Always unflappable, Steve is an essential cog keeping the wheels of aviation baggage turning smoothly so that our customers are re-united with their property in a timely manner. Steve’s commitment and hard work deserve immense respect and appreciation”.

 

 

Michael Wanczarskyj - Royal Household - Viking Office

 

This driver has become an integral part of a highly prestigious account with the Royal Household at Buckingham Palace. His professionalism, reliability and exceptional service has led to him being personally requested by the Royal Household to deliver and assemble their furniture orders. Their praise for this driver is glowing: "His work is impeccable. Everyone here simply loves dealing with him."

What started as a routine delivery has evolved into a trusted relationship, built entirely on his dedication and remarkable customer service. His ability to consistently exceed expectations has not only earned him the respect and admiration of the Royal Household but has also allowed the account to grow significantly. He is now entrusted to personally manage the delivery process, including booking delivery appointments directly with the palace.

National Courier Award Submission for Viking Office UK in partnership with KBTS Viking Office UK, in partnership with KBTS, proudly nominates Mr. Michael Wanczarskyj (Mike), one of our exceptional delivery drivers, for his outstanding contribution and dedication to service.

Mike has become an integral part of a highly prestigious account with the Royal Household at Buckingham Palace. His professionalism, reliability, and exceptional service have led to him being personally requested by the Royal Household to deliver and assemble their furniture orders. Their praise for Mike is glowing: "Mike has been a delight to deal with, he is always courteous, and his work is impeccable. Everyone here simply loves dealing with him."

What started as a routine delivery has evolved into a trusted relationship, built entirely on Mike's dedication and remarkable customer service. His ability to consistently exceed expectations has not only earned him the respect and admiration of the Royal Household but has also allowed the account to grow significantly. Due to his outstanding rapport with the Royal Household, Mike is now entrusted to personally manage the delivery process, including booking delivery appointments directly with the palace.

The success of this partnership has had a direct and meaningful impact on Viking Office UK. As a result of Mike’s excellent work, the Royal Household account has grown substantially, strengthening our company's reputation in the process. This strong relationship has led to Viking Office UK starting the application process for a Royal Warrant of Appointment, which would grant the company the privilege of displaying the Royal Arms on our website and vehicles—an honour that signifies excellence and trust.

Mike’s contribution has gone beyond his day-to-day duties, playing a pivotal role in developing and maintaining a prestigious client relationship that will have lasting benefits for Viking Office UK. His professionalism, attention to detail, and commitment to service excellence make him a deserving candidate for this award.

Viking are proud to nominate Mike for this award and believe his exemplary service is a shining example of dedication and professionalism in our industry.

 

Office Awards

Sharron Berriman – 35 years wellbeing of courier - EVRi

 

35 years and counting to supporting the couriers who deliver for her brand. A period of unprecedented growth, the rise of e-retail, COVID, the shift in worker status. She started working for sector in 1987 straight out of school as a Customer Services agent and her strong work ethic, impeccable people management skills and openness to change has led her to her current role responsible for Courier Support department. She meticulously manages the resolution of over 20,000 courier queries every month.

No query goes unanswered, no problem is left unresolved – ever! She is meticulous about getting couriers the information they need to deliver for their customers and is well known throughout the courier community including the GMB union as someone who can truly be depended on to put the wellbeing of the courier at the heart of everything she does.

She is tenacious, meticulous and a huge asset to her brand.

Sharon has dedicated her career of over 35 years (and counting) to supporting the couriers who deliver for Evri. Sharon started working for Evri in 1987 straight out of school as a Customer Services agent and her strong work ethic, impeccable people management skills and openness to change has led her to her current role responsible for our Courier Support department.

Sharon meticulously manages the resolution of over 20,000 courier queries every month. No query goes unanswered, no problem is left unresolved – ever! Sharon is meticulous about getting couriers the information they need to deliver for their customers and is well known throughout the courier community as someone who can truly be depended on to put the wellbeing of the courier at the heart of everything she does.

Sharon has also worked for Evri, and supported our couriers, through periods of unprecedented growth and fast paced change. This includes the rise of online shopping, the introduction of the SE+ employment model and the digitisation of courier delivery processes and management. Not to mention the COVID pandemic which saw her entire department relocated from office to home overnight, just as courier query volumes skyrocketed as our network adapted to the “new normal”. Sharon embraces change and encourages those around her to do the same. She is tenacious, meticulous and a huge asset to our business.

This service and dedication to our couriers is reflected in the strong relationships she has established with the courier community and the GMB Union reps who provided this quote in support of her nomination: “Sharon goes above and beyond to help us reps with courier issues. If Sharon hasn’t got the answer straight away, within 24/48 hours we have the answer and solution. This is an award well worth its weight in gold for Sharon who’s outstanding for both Evri and our GMB members.” - Tracey Beeson, GMB Rep London Region

 

 

Veerinder Boparai Santis Global Office Manager – Heathrow

 

Consistently demonstrated exceptional problem-solving abilities. Outstanding performance and dedication in single-handedly managing the operations of new office at Heathrow . Not only embraced this challenge but has excelled in every aspect, demonstrating a remarkable ability to work independently while maintaining the highest standards of professionalism and efficiency.

An unwavering commitment to our company’s goals. From the moment the new office was established he took complete ownership of the project. Without the support of an on-site team, he has successfully overseen all operations, from setting up the office infrastructure to managing daily administrative tasks. His self-motivation and ability to work autonomously have been instrumental in ensuring the smooth running of this new office.

I am nominating Veerinder Boparai for his outstanding performance and dedication in single-handedly managing the operations of our new office at Heathrow . Veerinder has not only embraced this challenge but has excelled in every aspect, demonstrating a remarkable ability to work independently while maintaining the highest standards of professionalism and efficiency.

From the moment the new office was established Veerinder took complete ownership of the project. Without the support of an on-site team, he has successfully overseen all operations, from setting up the office infrastructure to managing daily administrative tasks. His self-motivation and ability to work autonomously have been instrumental in ensuring the smooth running of this new office.

Veerinder has gone above and beyond to ensure that the new office operates at peak efficiency. He has managed everything from liaising with vendors , setting up essential office systems, and handling all logistical challenges that have arisen. His meticulous attention to detail and proactive approach have prevented potential issues and have kept the office running seamlessly.

Veerinder has consistently demonstrated exceptional problem-solving abilities. Whether it was troubleshooting technical issues, coordinating with remote teams, or managing unexpected disruptions, Veerinder’s approached every challenge with resourcefulness and a positive attitude, always finding effective solutions.

The success of this new office is a direct result of Veerinder’s hard work and dedication. His efforts have laid a solid foundation for the growth of our operations at Heathrow. The new office has already started making a significant contribution to our business, and this success is largely due to the efficient and effective management by Veerinder.

Veerinder has shown an unwavering commitment to our company’s goals. His willingness to take on the responsibility of running the office solo, and their success in doing so, speaks volumes about his dedication and capability. His work has not only met but exceeded expectations, and they have set a high standard for what can be achieved in this role.

 

 

Paula Dooley Mail Access, Asset Manager Whistl Bolton Office

 

This manager has exhibited exceptional dedication, initiative, and leadership in transforming the consumable management processes. Her contributions have not only enhanced customers' experience but also significantly reduced costs and boosted overall productivity.

She plays a pivotal role in training team members on the new procedures and technologies, ensuring seamless adoption and integration across the business.’

Reduced asset replacement costs by over £500k
Increased asset availability for customers to over 98% in 2023
Strengthened supplier relationships:
Paula built effective partnerships with key carriers, including Evri, RM, and DPD, establishing
Bringing transparency in container movements across the supply chain.

 

Whistl explain, Since joining Whistl, Paula has exhibited exceptional dedication, initiative, and leadership in transforming our consumable management processes. Her contributions have not only enhanced our customers' experience but also significantly reduced costs and boosted overall productivity. Paula's engaging leadership style fosters collaboration across her team, operations, and customer service departments, ensuring a unified approach to process improvement.

Dave Twiddle Explains – ‘Paula encourages her team to actively contribute ideas that refine our consumable management processes. She plays a pivotal role in training team members on the new procedures and technologies, ensuring seamless adoption and integration across the business.’

Key achievements under Paula's leadership include:

Reduced asset replacement costs: Through Paula’s process improvements, annual asset replacement costs decreased by over £500k due to reduced loss.
Increased asset availability: Asset availability for customers rose to over 98% in 2023, driving greater customer satisfaction as reflected in our annual survey.
Eliminated peak period challenges: Internal container availability issues, typically experienced during peak trading periods, were successfully eliminated in 2023.
Strengthened supplier relationships: Paula built effective partnerships with key carriers, including Evri, RM, and DPD, establishing transparency in container movements across the supply chain. This initiative benefited both Whistl and the carriers by efficiently managing off-track containers.
Championing automation: Paula spearheaded the implementation of container tracking automation, resulting in improved efficiency and operational oversight.
Whistl say, Paula's unwavering commitment to process improvement has delivered impressive results, making a substantial impact on our organization. Her proactive approach, attention to detail, and ability to drive change have set a new benchmark for excellence in consumable management. Paula’s "can-do" attitude and commitment to teamwork align perfectly with our company values, making her an invaluable asset to our team.

 

 

Warren Fletcher Service Centre Manager Yodel Alfreton

 

From driver to manager over two decades. The team buys into his way of working. An individual who consistently goes above and beyond what is expected, demonstrating a level of excellence that is truly remarkable, his positive attitude and work ethic has had a significant impact on our team’s success over the last five years, supported more than one site in the Region along with his own.

At times he has run two sites at once, his values and work ethics are exceptional. He has a great personality and this rubs off on everyone he works with, every site he works in becomes a better place to work and improves in all areas of service and cost, with the staff and drivers all supporting, it is tangible the effect he has on the sites he Manages.

Warren is an integral part of my team, he consistently goes above and beyond what is expected, demonstrating a level of excellence that is truly remarkable, his positive attitude and work ethic has had a significant impact on our team’s success over the last five years.

Warren is a Service Centre Manager, who over the past five years has supported more than one site in the Region along with his own, at times he has run two sites at once, his values and work ethics are exceptional and he manages to leave the supported sites in a much better place than they were before he supported.

He has a great personality and this rubs off on everyone he works with, every site he works in becomes a better place to work and improves in all areas of service and cost, with the staff and drivers all supporting and buying into his way of working, it is tangible the effect he has on the sites he Manages.

Despite how hard he works he still has time to support people through their bad times and raises money for charity to help others in need.

I believe that Warren would be a truly worthy recipient of the IOC Courier Award and I hope you will consider him for this prestigious honour. Thank you for your time and consideration.

Overview

Always happy in his work.
Speaks to everyone with respect.
Always has time to talk, door open all the time.
You can see the affect he has with the mood of the sites he touches, and the pain of said sites when I move him.

Why I think Warren would he be a worthy recipient. ‘There are always good Managers around but there are few great Leaders, Warren is a leader, he takes time to make sure that everyone he is responsible for are informed and feel valued, Warren also ensures that he has time for his not so experienced Peers to ensure that they succeed in their respective sites. He has worked is way through the ranks from a Driver to site Manager over the past two decades.’

 

 

 

 

Patrick Fullarton London CitySprint

 

His contribution has had a profound impact on our productivity and morale.
He truly understands the importance of work-life balance and actively promotes a positive and inclusive work environment. By fostering a strong sense of camaraderie among team members,

He has consistently gone above and beyond to support and guide the courier recruitment team. What sets Patrick apart is his unwavering commitment to our well-being. His support has ensured onboarding over 450 couriers for the NHS contract. Reducing the time recruitment agents spent on phone calls, he has helped increase the volume of calls to applicants by introducing WhatsApp for quicker engagement, further reducing drop-offs.

Patrick has consistently gone above and beyond to support and guide the courier recruitment team. He always takes the time to listen to our concerns and offers valuable feedback. What sets Patrick apart is his unwavering commitment to our well-being. He truly understands the importance of work-life balance and actively promotes a positive and inclusive work environment. By fostering a strong sense of camaraderie among team members, Patrick’s contribution has had a profound impact on our productivity and morale.

Patrick's support on the NHSBT recruitment has been exceptional. He's gone above and beyond starting early, finishing late and working every weekend leading up to the start of the contract ensure successful courier recruitment. Pat transformed the engagement process by introducing an online vetting form, reducing the time recruitment spend on calls with applicants. He also set up a WhatsApp communication channel to engage with couriers more effectively, which significantly reduced the drop off rate of applicants. He's been working close with Ops to prioritise applications for each SHU.

His support has ensured we've onboarded over 450 couriers for the NHS contract and prioritised couriers closest for OOH work & SHUs. Reducing the time recruitment agents spent on phone calls, he has helped increase the volume of calls to applicants, and introducing WhatsApp has supported quicker engagement, further reducing drop-offs.

During the NHSBT courier recruitment drive, Pat played a crucial role by creating a daily recruitment tracker, which he shared with all SC's and Ops teams across the country. Pat worked regularly to maintain and update the tracker throughout the day, ensuring that the business had clear and concise information on their recruitment figures. He also presented this report daily during a call with senior management, where he explained the next steps and goals to be achieved. In addition, Pat also managed the recruitment bookings, exploring alternative methods to engage with potential couriers, verifying their documents, and even working during evenings and weekends to onboard couriers, including Easter weekend.

Jo Ferrari – Courier Engagement Manager – CitySprint, London, “Pat works extremely hard to ensure the business has clear and concise information on our courier recruitment requirements across all 26 service centres and works tirelessly with colleagues to meet the constant demands for courier resource, ultimately fulfilling the company’s need for couriers so we can deliver what matters for our customers.”

 

Paula Hannon Accounts Manager decade refining the business - TVS SCS

 

Business acumen, and commitment to continuous improvement. With over a decade of dedicated service she has consistently demonstrated an exceptional ability to drive corporate excellence through strategic analysis, cost control, and process management. Exceptional impact in several critical areas including Cost Control & Financial Optimization:

Through meticulous analysis and an in-depth understanding of both the operational and financial landscapes of express logistics she has spearheaded numerous cost control initiatives that have resulted in significant savings for her brand.

It is with great enthusiasm that TVS SCS Rico nominate Paula for the NCA in the category of Corporate Excellence.

With over a decade of dedicated service at TVS (IFM), she has consistently demonstrated an exceptional ability to drive corporate excellence through strategic analysis, cost control, and process management. Paula’s commitment to excellence can be seen through her proactive approach to financial and operational efficiency. She has made a profound impact in several critical areas: Cost Control & Financial Optimization: Paula has spearheaded numerous cost control initiatives that have resulted in significant savings for TVS IFM.

Through meticulous analysis and an in-depth understanding of both the operational and financial landscapes, she has consistently identified areas of inefficiency and implemented effective strategies to drive cost reductions without compromising service quality. Process Management & Improvement:

Paula’s focus on refining business processes has delivered substantial improvements across the division. She has been instrumental in re-engineering processes. This process-driven approach has allowed the organization to deliver better service to its clients, achieving both client satisfaction and operational excellence.

Leadership & Team Contribution: Over her 10+ years at TVS IFM, Paula has become an indispensable asset to the team, fostering a collaborative and high-performance work culture. She is known for her ability to mentor colleagues, sharing her knowledge and fostering growth within the team.

Paula is an exemplary professional who personifies corporate excellence through her leadership, business acumen, and commitment to continuous improvement. Her 10 years of service have been marked by outstanding contributions to the divisions success, making her an ideal candidate for the National Courier Awards in the Corporate Excellence category.

Josephine Reilly Ops Manager – skills improvement - TVS SCS

 

Working her way through the ranks of the brand, finally taking on her Role of Operations Manager in the Midlands Regional team, leading from the from the front, always instilling in the team the importance of customer service and maintaining SLA's, whilst never allowing the Integrity of the business to be bought into question.

She has already met the Puffin, an ambassador to our sector representing express logistics in the Lord Mayor’s Show. In her Midlands region she set out with her goal to make the Midlands Regional operation the Flagship site in the brand, her plan was quite simple, " go back to basics" lets worry about the things we can control and not about the things we can’t.

Taken on everything thrown at her, and she has managed to accomplish, she is certainly the “OFFICE DYNAMO”

Working her way through the ranks of the brand, finally taking on her Role of Operations Manager, she has led the Midlands Regional team from the front, always instilling in the team the importance of customer service and maintaining SLA's, whilst never allowing the Integrity of the business to be bought into question. Josephine set out in 2023 with her goal to make the Midlands Regional operation the Flagship site in the TVS Sameday operation, her plan was quite simple, " go back to basics" lets worry about the things we can control and about the things we cant.

The Midlands Regional Operation supports one of the highest volume of jobs for one of our largest clients, a number that when failing can affect the performance across the whole estate, with her back to basics approach, and breaking down daily performance reporting into shift and even person performance reporting, Josephine worked with individuals supporting and guiding them, until she bought the Site back to hitting SLA then maintained it, bringing 2023 to a successful end above SLA, with 2024 following suit. Alongside that Josephine assisted in successfully rolling out our new app Courier Alliance as the first and test Region for the app, and has maintained the Midlands Region as one of the highest volume uses of the CA app.

Whilst doing the operational side of things Josephine has also met the sales side of the business head on working with the BDM to try and generate new business and maintain old, attending customers visits and teams calls, then nurturing new customers as they begin their trading journey with TVS. Taking the Midland’s Regional control team to exceed their budgets of both sales and profitability during QTR 1 of 2024.

As all of this was going on Josephine took time out of her weekend to proudly represent TVS and took part in the Lords Mayor’s parade in London, walking alongside the TVS float with some other members of the team. She has also completed over 50 online courses to continuously improve her skills and knowledge. Josephine has never once shied away from a challenge and has taken on everything thrown at her, and she has managed to accomplish all this whilst still being able to support her father through his ongoing cancer treatment. she is certainly the “OFFICE DYNAMO”

 

Ambassadors to our sector - our Superhero Awards

Richa Limbu Nat Ops Service Supervisor – charity ghurka TVS SCS

 

A lady superhero for our sector who organizes an annual charity event in the UK dedicated to supporting ex-Gurkha veterans. These veterans, renowned for their bravery and loyalty.

This individuals event serves as a vital link, providing much-needed assistance. The sense of community and purpose is palpable, as participants come together to honour the sacrifices made by these soldiers.

In a recent event, our superhero and her dedicated team managed to raise an impressive £25,000. Every donation and item collected during the event goes towards improving the quality of life for these veterans, many of whom live in remote areas with limited access to modern facilities.

She has made the event not just a fundraiser, but a celebration of the courage, sacrifice, and resilience of the Gurkha veterans.

Not just a fundraiser but a celebration of courage and sacrifice

Richa organizes an annual charity event in the UK dedicated to supporting ex-Gurkha veterans, many of whom are living in poverty after years of dedicated service. These veterans, renowned for their bravery and loyalty, often face financial hardship in Nepal after retiring from military service, with limited access to resources and support.

Richa's event serves as a vital link, providing much-needed assistance to these individuals and their families by raising funds and collecting sundries such as clothing, medical supplies, and other essential items. Every year, the event attracts around 350 attendees, drawing people from various walks of life who share a common desire to support the Gurkha veterans. The sense of community and purpose is palpable, as participants come together to honour the sacrifices made by these soldiers.

The funds raised during the event are directly used to provide financial assistance, improve living conditions, and offer medical aid to the veterans and their families back in Nepal. In a recent event, Richa and her dedicated team managed to raise an impressive £25,000. This substantial sum not only helps to alleviate the veterans' immediate needs but also ensures long-term support for their families. Every donation and item collected during the event goes towards improving the quality of life for these veterans, many of whom live in remote areas with limited access to modern facilities.

Richa’s efforts are a testament to the strong bond between the Gurkha community and their supporters in the UK. The event is not just a fundraiser, but a celebration of the courage, sacrifice, and resilience of the Gurkha veterans. With each passing year, it grows in scale and impact, bringing more awareness to the plight of the veterans while continuing to provide much-needed relief to those who have given so much in service to others.

 

Dennis Brunneye EVRI – labelled local hero Gatekeeper and part of community

 

Superhero ambassador for our sector, a self-employed courier in Wakefield, has been labelled a “local hero” and “village gatekeeper” by members of his community. He’s known for being an amazing courier, but also for carrying his toolbox and repairing minor damage to his customers property.

He says ‘I really love being part of the community.’ He carries tools while out on his courier round and completes small fixes to his customer’s properties such as adjusting hinges and joints of gates. He has repaired gates, has done countless other jobs – including fixing letterboxes and loose door handles.

A courier recognised and applauded by his community

Evri courier - Dennis Brunneye

Dennis Brunneye EVRI an ambassador to the community and applauded as their hero.

Dennis comments:, “I’m often the only person some people see, and it can really brighten up their day, especially if I’m able to help them out by fixing something. I really love being part of the community. When I am out delivering, I carry dog biscuits for my customer’s dogs, and they love it – both the dogs and their owners!

"I carry tools to repair any gates that need a repair such as loose hinges, loose joints or gates than need a trim if they are scraping on the floor – at no charge, of course. "I have one customer in a wheelchair, I open all her parcels for her as her hands are weak. “I am about to replace a customer’s gate with one I salvaged from another customer who didn’t need it. I had to reduce it in size so it will fit my customer’s gateway, but I’ll soon get the time to remove her old one and fit this one. “I love the job; I enjoy being out and about and definitely couldn’t be sat at a desk all day - I love the interaction with people and my community is like a second family.

"It’s important to always be kind to your delivery driver, you never know when they might be able to help you out too!”

Dennis Brunneye, self-employed Evri courier Wakefield, has been labelled a “local hero” and “village gatekeeper” by members of his community. He’s known for being an amazing courier, but also for carrying his toolbox and repairing minor damage to his customers property. Outstanding work, Dennis. Alongside his deliveries within the community, he’s often found carrying out repair jobs for customers on his round. Dennis carries tools while out on his courier round and completes small fixes to his customer’s properties such as adjusting hinges and joints of gates. Dennis estimates he’s repaired approximately seven gates and has done countless other jobs – including fixing letterboxes and loose door handles. Dennis comments:, “I’m often the only person some people see, and it can really brighten up their day, especially if I’m able to help them out by fixing something. I really love being part of the community. When I am out delivering, I carry dog biscuits for my customer’s dogs, and they love it – both the dogs and their owners!

 

Abayomi Ekundayo – driver hero saves cardiac arrest - CitySprnt Manchester

 

This superhero courier is known as one of the most dependable out-of-hours couriers on the team, consistently delivering high levels of service no matter the challenge. As a controller, I have developed a strong working relationship with him and know that I can always count of his reliability and professionalism.

One moment in particular demonstrates his composure and heroism, going far beyond the duties of his role. On a cold January morning outside of Leeds, Abay was making a delivery of a Baxter’s machine to a patient when suddenly, the patient went into cardiac arrest. While the patient’s wife called the emergency services, The courier sprang into action and started to perform CPR.

Thanks to his quick thinking, the patient was conscious and breathing by the time the ambulance arrived. His efforts kept the patient stable during those crucial moments until professional help could take over. Though shaken by the incident, Abay remained humble and focused, a true testament to his character.

One moment in particular demonstrates his composure and heroism, going far beyond the duties of his role. On a cold January morning outside of Leeds, Abay was making a delivery of a Baxter’s machine to a patient when suddenly, the patient went into cardiac arrest. While the patient’s wife called the emergency services, The courier sprang into action and started to perform CPR.

Thanks to his quick thinking, the patient was conscious and breathing by the time the ambulance arrived. His efforts kept the patient stable during those crucial moments until professional help could take over. Though shaken by the incident, Abay remained humble and focused, a true testament to his character.

“Abay called at 01:00 to advise that whilst he was in the process of doing the swap the patient passed out at the front door. Abay and the patient’s wife called for an ambulance and in the meantime administered CPR on the patient. The ambulance arrived and Abay and the patient’s wife had managed to revive the patient and he was taken to hospital. Abay still collected the used machine and has taken it to the Leeds Service Centre.
He was a little shaken by the incident but advised he was ok. He deserves huge credit in his actions in reviving the patient in a very difficult situation. A true hero.” Baxter’s

 

Anthony Tilley DPD Abergele depot - saved mother and child from burning car

 

This courier from Abergele depot, was on his route making deliveries in Rhuallt Hill, an area notorious for accidents, he came across a distressing site: a car billowing smoke and a lady struggling to get her child out of the vehicle.

An ambassador for our sector, he didn’t hesitate to pull over and help; the lady had injured her ankle and Anthony feared the car could burst into flames at any moment.

Later that day the lady called Abergele depot to tell them that, in her words, Anthony saved her and her child’s life.

National Courier awards super hero award for DPD driver, Anthony Tilley from Abergele depot, who while on his route in Rhuallt Hill, an area notorious for accidents came across a distressing site: a car billowing smoke and a lady struggling to get her child out of the vehicle. Anthony didn’t hesitate to pull over and help; the lady had injured her ankle and Anthony feared the car could burst into flames at any moment.

After freeing the child, Anthony even helped them both into his van to drive them home safely. Later that day the lady called Abergele depot to tell them that, in her words, Anthony saved her and her child’s life.

Manager Luke Meadowcroft comments – ‘Anthony Tilley drives for DPD and he works for a MRF, He was driving over Rhuallt hill which is renowned for being dangerous lots of accidents he seen a car billowing smoke and seen a young lady struggling to remove something from the car he pulled over and it was a young child the lady was in total panic mode due to not being able to remove the infant.

The lady had hurt her ankle so he removed the infant from the child seat and helped them to safety. The only reason I was made aware was because he had failed two by 12s in the process which he was concerned about.

Later that day he said he was scared because he thought the car was going to go on fire there was that much smoke luckily it did not but he did not know that i later got a call in the afternoon from the lady saying he saved her and the child's life i then passed it on the Dan Stone the ops manager.’

 

Services to Industry Award

TVS Rico Simi Punn

 

Tonight, we are honoured to present our sector’s most prestigious and highly acclaimed recognition to a Fellow of the IOC. Services to Industry. This recognition is reserved for those individuals whose careers have left a lasting impact on the sector, shaping the future of Express logistics through their exceptional contributions.

The recipient of this year’s award is a shining example of dedication, leadership, and innovation. Yet, their journey into the logistics and in particular, the Express Delivery sector began quite unexpectedly. Aspiring to pursue a career in law, they initially joined a logistics company to take up a temporary role as they prepared to attend university. However, something remarkable happened; they were bitten by the logistics bug and found themselves captivated by the dynamic and fast-paced nature of the industry. What was meant to be a short-term stint soon evolved into a lifetime passion.

That was 22 years ago. Starting as a customer service telephonist, they quickly made their mark. Just two years into the role, they told the company’s founder and owner that their ambition was to become Managing Director of the courier division. A bold vision for someone so early in their career. It wasn’t long before this individual was entrusted with the opportunity to create and lead the National Control Centre. This groundbreaking move revolutionised the company’s operations, offering a seamless "one-stop shop" for their largest national account customers. It was a pivotal moment that helped propel the company from a regional player to a national logistics operator.

This individual’s career has been defined by a series of progressive roles that have pushed the boundaries of what’s possible. From account management to Sameday Commercial Manager, consistently demonstrated their ability to innovate and deliver results. International experience, particularly in India, instigating support to the rollout of services for a major global client, further showcased their expertise.

In 2019 they were appointed as Managing Director for the Courier Services Division in the UK, in a business that is now a global logistics player operating in over 50 countries—a role they embrace with the same enthusiasm as when they first started. Under this leadership, the UK courier division has flourished. Fostering a culture of collaboration, investing deeply in the team's growth and development. There inclusive leadership style has not only driven the division’s success but also earned colleagues, numerous nominations and awards at the National Courier Awards.

However, their influence extends far beyond business metrics. In a field traditionally dominated by men, glass ceilings need to be broken. Leadership excellence that provides for a deep commitment for all women to have the same opportunities. Influencing and promoting others into key roles that lead the business. This individual’s commitment to gender equality is not tokenistic; it’s transformative. Whilst supporting and ensuring that key business roles are filled by the most capable candidates, they actively create an environment where women are supported, mentored, and encouraged to rise. Establishing a culture that drives opportunity and leadership for women at all levels.

The cultural focus is not just gender based they are also a fierce advocate for work-life balance—for every member of the team. Recognising that success is built on well-being, they have championed flexible working policies and a program that encourages regular breaks from work. They have even implemented ‘no meeting times’ throughout the day, ensuring that the team can focus, reflect, and recharge. This commitment to balance has helped create a more productive workplace and one where people feel valued, supported and driving loyalty and long-term success.

And then, there is giving back. Every year, spearheading a Christmas jumper campaign within the business, raising thousands of pounds for BBC Children in Need. This annual initiative has become more than just a fundraising effort; it fosters a sense of community within the company, encouraging employees at all levels to participate and contribute to a shared cause. This individual cares, they have been a pivotal supporter for other charities of which included an outreach initiative for UK Homeless and further afield for clean water across Pakistan and Tanzania by raising vital awareness to the causes.

Using their energy to support others reflects the same intensity of leadership, always focused on creating lasting, meaningful impact. Whether in their professional or charitable efforts, constantly seeking ways to support others, making a positive contribution to the sector and their community. Their unwavering commitment to the sector and their community has earned them widespread respect, culminating in being gowned as a Fellow of the Institute of Couriers in 2022—a testament to their lasting contributions to the industry.