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NCA 2017

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Winners summaries 2012 - Office

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Paul Guerrier Excel


2012 winner office paul guerrier excel s

Paul joined Excel as a van driver, the company soon harnessed Paul's considerable experience in the Overnight and International field, (6 years Citysprint - 14 years Transworld Couriers) and since then the department has seen an enormous growth. Service above and beyond the call of duty.

Nominator Martin Williams,

Paul's wealth of knowledge and exemplary customer service has allowed Excel to provide a service that matches and often betters that of the major names. What sets Paul apart is his commitment to the client. We have showcased his best practice actions on our website but the final word goes to the client  Peter Slade, - Wow! Service above and beyond the call of duty Paul was excellent and the all the people at Excel inspire supreme confidence in their abilities.

On a Friday evening in November 2011, just when everyone was packing away and thinking of the weekend, Paul took a call from a key client who was distraught that his conference material destined for New York was stuck in a hub in Hamburg with a household named international company, and had no chance of realizing the 9am Monday deadline. What could we do? Despite a long day, Paul tucked into the project and arranged with the printers to collect a reprint on Sunday morning to be taken by 9 on board couriers flying out Sunday afternoon. He arranged each courier transfer, flights and accommodation, ensuring valid passports and credentials so there was no hiccups. Paul remained on call all weekend, liaising with the printers and monitored the whole journey throughout which was delivered on time and to clients expectations.


Paul Reddy - Control co-ordinator Rush Couriers


2012 winner office paul reddy rush s


Paul's nomination reflects an individual who's had an excellent year and continues his development. Paul came to work for Rush in April 2010, he had just left UPS so as you can imagine he was strong on his systems. His role within Rush was as a control co-ordinator. However in the last year Paul has managed to redesign and implement a new recruitment process, take on the overnight collection circuit, introduce an ID system and over hauled the PDA programme.

Leon Gamble nominating comments,

He has a good touch with the customers and has become an all-round excellent member of the team. As the company has grown this year Paul has really shown he will be able to grow with it, taking on new duties at the same time as keeping his own up to a very high standard. When we received the new PDA's he'd sourced himself; he then spent the entire weekend getting them ready to roll out for Monday morning.


Jane Weaver AYS Couriers


2012 winner office jane weaver ays s


Jane is raising the profile of the Courier Industry showing that it is a diverse and exciting career option in logistics. She has personally achieved a key role in attracting and retaining individuals into the courier industry.

Jane commented publicly

I joined AYS from the utilities industry and was enormously enthused by the wealth of help I had, the logistics industry is welcoming with many people who have years of experience willing to help a newcomer. I still after 10 years find that customers and suppliers help me on a day to day basis with the benefit of their knowledge, people enjoy seeing a business doing well and admire those who work hard to progress.

Jane won MAN Women in Business Award 2012, is nominated for Business Woman of the Year (Birmingham) 2012. Jane is a constant voice in our business community, assisting other businesses with her experiences and offering help whenever it is asked for.

This nomination has to be done in recognition of Janes work for her profession. Jane is showing the way in transport and logistics, demonstrating that in this industry an individual can make a difference Jane has brought this particular company from the brink when she took over a management buyout in 2011. Her big passion in the industry are the opportunities she hopes to offer to others; she is committed to allowing others to rise through the ranks into influential positions in Logistics not allowing anything to hold them back, she actively encourages individuals to better their professional skills and did exactly that when as the PA to the Director of AYS Couriers she was informed of the closure of the company.


Read 753 times Last modified on Monday, 05 October 2015 13:52

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