NCA 2024 Shortlist

Individual award shortlist for 2024 now public

NCA 2023

Full report available now

Winners' photos

2023 photos available now

Join in at #natcourierawards

Share your experience on Twitter/𝕏

NCA 2020 Full Report and Press Pack

Rate this item
(0 votes)

 2020 National Courier Awards – the COVID year.

‘Recognising people at the heart of final mile delivery’

Viscount Lord Falkland, President Institute of Couriers, IOC, ‘2020 the 24th National Courier Awards: An exceptional year; the COVID year'

IOC Vice President, Sir John Hayes CBE, ‘This year the National Courier Awards has left the traditional IoD platform in Pall Mall - the National Courier Awards is on the road from London to Leeds'

 

 PRESS PACK - HI-RES IMAGES IN THE PHOTO BANK

 


Viscount Lord Falkland, president Institute of Couriers, IOC,

2020 the 24th National Courier Awards: An exceptional year; the COVID year, recognising a peak we never planned for, a year of lockdown. A year of recognition for final mile, key workers, critical infrastructure. 2020 recognises people at the heart of final mile, last mile express delivery.

 

IOC Vice President, Sir John Hayes CBE,

This year the National Courier Awards has left the traditional IoD platform in Pall Mall - the National Courier Awards is on the road from London to Leeds. With full social distancing and supported by a TV news production crew to recognise best of the best in express courier final mile delivery.

 

IOC Chairman Carl Lomas MBE,

The 2020 Inst of Couriers, National Courier Awards.’ ‘This year there is a prestigious service to industry award. Corporate nominations focus on delivering during COVID – from ventilator parts to face masks. There is a City Consolidation Clean Air Award and a team who deliver a nightly miracle. For 2020 we have a David Jamieson Corporate Road Safety winner. However, the big focus is on individuals in our sector. The individual National Courier Awards winners range from office to driver, from Guildford to Gateshead, Southampton to Aberdeen, London to Leeds. Delivering parcels, co-ordinating teams, saving lives.

 

IOC CEO Tracey Worth,

Sit back and enjoy the 2020 National Courier Awards with one click on your laptop to a broadcast-quality socially-distanced awards. 2020 sees an abundance of professional individuals, having delivered more, gone further and now recognised by the industry for their amazing contribution. Apprentice of the Year winner presented in Guildhall Yard, City of London acknowledges the next generation. The awards video concludes with a Military Collaboration with Express sector winner. Rattle those clappers!

 

Brigadier Phil Prosser comments on the Military Collaboration Award,

This team of teams delivered logistic effect far greater than the sum of its parts under a common purpose to ensure the continued supply of PPE to all frontline users.


Alistair Cochrane, opening our award night, reads the nomination for the Services to Industry Award

This individual is proven across multiple senior roles in the sector.  During COVID lockdown he reached out to support all his former colleagues.

 

IOC Vice President, David Jamieson, 2020 National Courier Award for Contribution to Road Safety

Adaptive training measures reduce accident rates with a new driving assessment with maneouver-based exercises.

 

One of the Corporate winners, Ben Kidson comments,

I’m so proud of everyone in the team for having a constructive, safe attitude during this pandemic. It’s such an honour to receive this award, it means a lot.

 

 

Comments for the individual National Courier Award winners were rich in customer testimony,

The driver was so helpful and cheerful, what a wonderful service!

 

 

The National Courier Awards are hosted by the Institute of Couriers, the government stakeholder for express, final mile, last mile delivery and are judged by an independent panel of operators and sector stakeholders.

2020 brings a focus on key worker, critical infrastructure delivery, UK wide - companies, national, regional and local from network to franchise and independent. The National Courier Awards are open sector wide to all, they are split in two categories, corporate and individual.

 

First, the Corporate Awards...

 

 

National Courier Award, ‘Services to Industry’ 2020

The Services to Industry award is the best-kept secret in the sector, like the last twenty years of the conventional gala dinner announcements, this year’s winner had no idea until he was joined by colleagues to celebrate the announcement at his HQ in Sheffield.

The nomination was read to him virtually by last year’s winner, Alistair Cochrane, Chief Development Officer at Whistl from the Marlow Whistl HQ.

2020 nca locations whistl 900px

Alistair Cochrane at Whistl HQ Marlow to read the 2020 nomination for Services to Industry.

 

Alistair Cochrane, the nomination reads...

This individual is proven across multiple senior roles in the sector.  During COVID lockdown he reached out to support all former colleagues in the sector via Linkedin. ‘If you have been made redundant or are at risk, and we worked together at any time, regardless of where you are in the world I am here to help, connect you to people or company, support a former recommendation or endorsement.’

This individual possesses highly relevant commercial and operational experience gained within the logistics and distribution industry.  Due to his detailed understanding of the sector, its opportunities and challenges, he has been an important independent voice and sounding board in the development and execution of express strategy. He was, most recently, Chief Operating Officer of FedEx Express, Europe until the September 2018 and having held a number of other senior executive roles with FedEx since 2006. Prior to that, he had held senior executive roles at a number of leading logistics organisations including ANC Group, where he was instrumental in leading the turnaround of the business from a position of loss-making to industry leading margins and strong profit recovery prior to its successful sale to FedEx in 2006. Today he is the Executive Chairman of Tuffnells, the 2020 Institute of Couriers National Courier Award for Services to Industry goes to Michael Holt.


Beamed to Tuffnells HQ Sheffield in a broadcast-quality TV picture.

‘National Courier Award, ‘Services to industry’ 2020 goes to Michael Holt. Executive Chairman Tuffnells former ANC & European head of Fedex TNT, reaching out during Covid to help former colleagues.’

2020 nca services to industry michael holt tuffnells 01 900px

IOC 2020 Services to Industry National Courier Award winner, Michael Holt Tuffnells

 

2020 National Courier Awards Corporate winners

First, the Covid Contribution winners (in alphabetical order)

 

Corporate National Courier Award to DPD

Free delivery of face masks from UK-wide 3D printer community to the NHS

 

2020 nca corporate covid contribution dpd 900px

Dwain Mcdonald receives the National Courier Award from IOC Vice President David Jamieson

 

IOC chairman, Carl Lomas MBE, ‘National Courier award to DPD for exemplary action during COVID with free delivery of face masks from UK wide 3D printer community, to the NHS. Providing critical infrastructure to key workers.’

‘DPD, free delivery for NHS volunteers’ 3D-printed face shields UK wide’
 
DPD joined forces with UK wide 3DCrowd, the community of 3D printer owners using their machines to help alleviate the acute shortage of personal protective equipment (PPE) for frontline healthcare workers in early lockdown. Dwain McDonald, DPD's CEO commented, "This is a really smart example of a community working together and shows how our nationwide network can be used to support key services at this time”. ‘Our healthcare workers are doing a fantastic job - despite the exceedingly difficult situation they find themselves in.  The supply of the much-needed face-shields is crucial, and we are delighted to be able to help." DPD is collecting the component parts from all the different volunteers and delivering them, free-of-charge, to a central hub in Sheffield where the face masks are being assembled. DPD then distribute the completed visors to hospitals, GP practices and other healthcare organisations around the country.’

 

 

Corporate National Courier Award to GLH

London drivers, safely delivering at the door in lockdown

2020 nca corporate covid contribution glh 900px

Corporate National Courier Award for GLH - Drivers delivering in London lockdown.

GLH recognising drivers in the heart of locked down streets, drivers delivering during lockdown, themselves at risk, adapting delivery and acting safely at the doorstep, collecting proof of delivery at a distance. Particularly in the early lockdown of London as infection numbers escalated strongly in the capital. Rob Scott GLH, comments, ‘It is our drivers on the front line that have helped people stay at home and stay safe in the capital. Recognised as key workers, the final mile drivers of London have become key infrastructure during COVID.

 

 

Corporate National Courier Award to Hermes

Clean Air – 40% of fleet in first mile are CNG Gas

2020 nca corporate covid contribution hermes 01 900px

Carl Lyon, operations director Hermes receives National Courier Award for Clean Air - First Mile 40% of fleet CNG

 

Hermes - Clean Air – 40% of fleet in first mile are CNG Gas

Sustainability is a big focus for Hermes UK as the company recognises its responsibility as one of the UK’s largest parcel carriers. 40% of Hermes’ first mile delivery fleet is now fuelled by Compressed Natural Gas (CNG). A total of 72 Iveco Stralis CNG tractor units operate across the network with each vehicle reducing CO2 emissions by over 80% when compared to a diesel Euro 6 vehicle. This is a reduction of 150 tons of CO2 per vehicle and 9,600 tons of CO2 across the 72 CNG vehicle fleet annually. Other benefits of the CNG vehicles include: 70% less NOX, 99% less particulate matter, 90% less NMHC and 88% less methane.

Hermes has played an active role for a number of years within LoCITY, a Transport for London initiative designed to bring freight and fleet operators, manufacturers and infrastructure providers together to increase the uptake of low emission commercial vehicles in London. As part of this Hermes operates 100% electric vans, with a range of 70 miles and a fast charge capability, to service the central London area, housed at Gemini Park depot in Beckton. The site serves more than 150 daily rounds inside the low emission zone, delivering on average 9,000 parcels per day in London, rising to 18,000 per day during peak.

In London, Hermes is now ULEZ compliant, whilst ensuring contractors use electric and Euro 6/VI diesel engines or Euro 4 (or better) petrol engines.

 

 

Corporate National Courier Award to Swift Logistics

Delivering meals on wheels in lockdown with Age Concern

2020 nca corporate covid contribution swift logistics 900px

Meals on wheels with Age Concern for the vulnerable during Covid .Received by Adrian Smith, group MD Swift Logistics

Newbury Racecourse Partnership with Swift Couriers and Age Concern Newbury & District to provide an extended Meals on Wheels service to the Most Vulnerable Elderly in West Berkshire. Swift Couriers boss, Adrian Smith sorted the detail and reviewed the routes to deliver during COVID. The Swift Couriers team making available technology and support to optimise delivery routes getting meals on wheels to elderly and the vulnerable.

Adrian Smith, adds: “These are unprecedented times and therefore we must all pull together to look after those most vulnerable. At Swift Couriers, we are committed to working with all parties to be able to scale-up this operation and provide the relevant expertise and technologies where possible and draw from our greatest asset, our people, and look ahead to working alongside the team from Age Concern and Newbury Racecourse over the coming weeks.”

Swift Couriers also pledged to provide vans to deliver snack packs to outlying areas to help the most vulnerable people in the Borough developing a safe solution scrutinised by Healthwatch in consultation with Adult Social Care and Public Health scaled up by working with Newbury Racecourse and Swift. Chefs from both the Fair Close Centre run by Age Concern Newbury & District and Newbury Racecourse will prepare hot meals.

 Adrian Smith acceptance speech for Swift Logisitcs

 

 

Corporate National Courier Award to Tuffnells

Ventilator parts delivery during COVID

 

2020 nca corporate covid contribution tuffnells 900px
Received by Tuffnells commercial director Chris Tresadern & operations director Ian Bland

 

 

IOC president, Viscount Lord Falkland, ‘National Courier Awards win for Tuffnells for getting the ventilator parts out during COVID.’

Client recognising the important work in Express final mile by Tuffnells,  ‘I wanted to share a customer’s message of thanks, demonstrating how essential deliveries in the sector are to the health of the nation.

Ventilator manufacturing company, ‘What you are doing is literally life-saving. You’ve made it possible for our company to continue supplying manufacturing parts for vital pieces of equipment. Due to the critical situation with Covid-19, the market is completely screaming out for life-supporting ventilators. People are dying, and ventilators are needed to treat and save those people in a critical condition. Your delivery network is helping distribute our materials for the manufacture of those life-supporting ventilators - you are part of the worldwide action in fighting this pandemic. I want to share my thanks to Tuffnells and all your staff who are making this possible. Thank you all, stay safe and healthy.'

 

 

 

Corporate National Courier Award to 021 Leeds Pontefract

PPE nationally to the B&Q chain for Covid

 

2020 nca corporate covid contribution 021 sameday 900px
Ben Kidson receives the award for the family team of 021 Leeds Pontefract.

 

PPE nationally to the B&Q chain for Covid. NCDA member 021 West Yorkshire get national for B&Q ‘family in sector pulled together and delivered to 128 stores UK wide’
 
Success story for 021 Sameday as self-employed van drivers deliver for national protective PPE to B&Q stores; face shields and masks delivered.
 
Ben Kidson 021 Sameday, ‘Getting PPE to the B&Q stores, we have been working with B&Q for two decades as we are a Wincanton approved supplier. We have become the go-to guys for B&Q and this job was to get the PPE out to 128 stores nationwide. Everybody involved has worked hard, done their best, pulled together and delivered. ‘It’s a family affair to deliver nationally’. Ben works with his sister Emma and set up 021 in 2000 with his Dad Ian, operating self-employed van drivers out of West Yorkshire with a national reach. The B&Q call came in Tuesday evening, the kit arrived Wed evening and 021 had delivered from Inverness to Plymouth by Thursday evening, by Friday they had Northern Ireland delivered. A task that under normal pressures was tough, but during Covid restrictions we were determined to succeed.

Ben comments, ‘I’m so proud of everyone in the team for having a constructive, safe attitude during this pandemic. It’s such an honour to receive this award and means a lot.’

 

And now the Corporate Team Spirit Award for 2020...

 

Corporate National Courier Award to Smiths News

Courier top team – seamless service during the nightly miracle

 2020 nca corporate team spirit smiths news 900px

Received by Jonathan Bunting CEO Smiths News

Smiths News, Seamless service amid the Covid-19 chaos


‘Seamless service when disaster occurs; it is in our actions that others benefit from our strength’ - Whilst maintaining laser focus on service to our end customer, the general public, Smiths News was also dealing with head office evacuation up-scaling home working for the whole business and call centre colleagues. Organisational processes were put in place to provide communication to the delivery drivers and managing risk. Our team planned to make earlier deliveries whenever possible and to reduce the least amount of delivery contact, these instances of additional distributions were reduced by 83% during this period. The continued and seamless, excellence of delivery and communications has ensured the customer has never noticed the difference during the pandemic. Proud of our team and the industry we work in.

 

 

 

The David Jamieson Corporate Road Safety Award for 2020

‘Adaptive training measures reduce accident rates’

 

2020 nca corporate road safety dpd 01 900px

DPD road safety team – accepted from David Jamieson by Steve Hayes & Dwain McDonald

 

 

 

DPD Road Safety Team - ‘Adaptive training measures reduce accident rates’ The DPD Road Safety Team have introduced a new driving assessment with maneouver based exercises to improve road safety. DPD’s ongoing Road Safety Strategy looks at the core elements of Recruitment and Training, paying particular attention to the Driving Assessment. The adaptive measure led  by the Recruitment, Training and Road Safety team has yielded positive results,  and resulted in lowering the overall accident rate of linehaul drivers.

 

 2020 nca corporate road safety dpd 04 900px

The DPD corporate road safety team group(L2R): Steve Hayes, Ashlee Clarke and Tim Cadwell on the right with individual winner Natasha Emery (L).

 

 

And now, the Individual winners (also in alphabetical order)

IOC President, Viscount Lord Falkland,

The big focus of the National Courier Awards is individuals in our sector. The individual National Courier Awards winners for 2020 range from office to driver, from Guildford to Gateshead, Southampton to Aberdeen, London to Leeds. Delivering parcels, co-ordinating teams, saving lives.

 

 

Individual National Courier Award 2020 to Peter Chance, CitySprint Guildford Depot

‘Going above and beyond for an elderly customer in need’

 2020 nca individual peter chance citysprint 900px

Peter Chance - ‘Going above and beyond for an elderly customer in need’


Peter is very highly regarded by both fellow couriers and operators. He has a can-do, positive attitude and nothing is too much trouble for Pete. He is a brilliant courier. Whilst carrying out a delivery for a pharmacy, he knocked on the recipient’s door and heard a thud, followed by a tapping on the door. Pete called out to the patient and then went around the back of the house to see if he could gain access. This he did, which proved to be very lucky for the 94-year-old gentlemen inside, who had fallen and was in some distress and Peter’s actions saved this gentleman’s life.

 

 

 

Individual National Courier Award 2020 to Natasha Emery DPD

Engaging the thousandth line haul driver - recruiting to provide a fleet for COVID

 2020 nca individual natasha emery dpd 900px

DPD - Natasha Emery - Partnerships Manager - ‘Engaging the thousandth line haul driver and recruiting to provide a fleet for COVID'

Natasha rose to the challenge and began the mammoth task of recruiting across the UK. She changed her entire way of working to include video interviews, dedicated driving observation days, one-day inductions, all whilst remaining compliant. Since the end of April, Natasha added 3 additional staff and in a mere 13 weeks recruited the 1000th employed permanent linehaul driver, making up 17% of the driver workforce. That is, she prescreened 1500 candidates, video interviewed over 500, driver-assessed 250 and recruited 172 drivers.

We are proud of Natasha’s achievements, as she has generated exceptional results.

 

 

 

Individual National Courier Award 2020 to Jeff Evans, Diamond Logistics Croydon

Easter Bank Holiday Sunday dedication supporting frontline key workers’

 2020 nca individual jeff evans diamond 900px
Jeff Evans Diamond Logistics Croydon ready to receive his Oct 20th National Courier Award from Paul Gisbourne in a still photo, Bubble lockdown group.

 

‘Easter Bank Holiday Sunday dedication supporting frontline key workers’

Fantastic work at Diamond Croydon, Jeff Evans was in on Easter Bank Holiday Sunday to assist the keyworkers in the front line having received a call just after 8pm on Sunday evening to arrange 17 urgent individual drops UK wide by 9am the next morning! No easy task for most, especially at that time of night on a Bank Holiday weekend, but Diamond Logistics in Croydon were able to complete all the bookings without a hitch within the timeframe required! Jeff made it into his bed at 2am but satisfied that a good job had been done! Front line workers had been supported through the Bank Holiday weekend of early Covid.

 

 

Individual National Courier Award 2020 to Jo Ferrari CitySprint admin

‘Oversaw major transformation in both numbers and quality’

2020 nca individual jo ferrari citysprint 900px

Jo Ferrari - ‘Oversaw major transformation in both numbers and quality’

We nominate Jo Ferrari because no-one deserves it more. Jo took over the management of the London Central Fleet department in Spring 2019, and immediately oversaw a major transformation in both the number and quality of new couriers that we were able to attract into the London Central Fleet team. She used her many years of experience to understand exactly what we required. Within just a few short months she had overseen a doubling of working local couriers and cargo bike riders and an improvement in our courier retention rates.

 

 

 

Individual National Courier Award 2020 to Lee Galvin Crown Couriers – van driver

‘Lee raised concerns which resulted in preventing the patient from potentially becoming very ill.’

 2020 nca individual lee galvin crown couriers 900px
Crown Couriers - Lee Galvin

Lee raised concerns which resulted in preventing the patient from potentially becoming very ill. “Lee is committed to Crown and always willing to help wherever he can” - The consideration shown by Lee on every single job he carries out gives both Crown and its customers, without any doubt, the confidence the job will be done with the utmost care and attention. On a recent delivery, whilst rotating a patient’s medical refrigerator Lee raised concerns which resulted in preventing the patient from potentially becoming very ill. Both the team at Crown and its customers are extremely proud and appreciative of Lee for his dedication, willingness and for going above and beyond on every single task he carries out, however big or small. Regardless of what time of day, day of the week it is Lee will always deliver, above and beyond.

 

 

Individual National Courier Award 2020 to Ann Lockyer with Mark Simmons Smith News

True calm under distressing circumstances

2020 nca individual ann lockyer mark simmons smiths news 900px
Smiths News Ann Lockyer - Leadership – True calm under distressing circumstances

“Ann showed true calm, positive leadership under distressing circumstances”

Ann Lockyer seamlessly implemented Smiths News business continuity plan protecting our customers and colleagues by delivering unquestionably exceptional leadership to ensure our operation never missed a beat after a fire closed the depot. Following evacuation and transfer of the operation from Lancing to Crawley, her team were given the all-clear to gain full access back to the building. Ann then managed the return transition of operations, returning to normality back at the local Lancing site. Ann and colleague Mark were the focus of communication and operational activities dealing with 24 contractors, equipment hardware and warehouse contents transfer to Crawley and then back to Lancing.

 

 

Individual National Courier Award 2020 to Dave McGregor, Tuffnells

‘His actions may have saved lives’

 2020 nca individual dave mcgregor tuffnells 900px

Dave McGregor, Tuffnells - opened up Easter Friday to get PPE to the NHS – his actions may have saved someone’s life

 

On Easter Friday, a company who supplies PPE to the NHS had some stock held in Felling and needed access to it to supply a hospital in the region. The PPE was for the COVID ward. They tried through social media to get someone from Felling and eventually Dave was contacted and asked if he would open up the depot to allow the customer access. Without any hesitation, on his day off, Dave went in to open up, communicating with the customer regularly to ensure they were kept informed as well as keeping other key members of the business up to date.

 

 

 

Individual National Courier Award 2020 to Nigel McKenna CitySprint warehouse

‘Willing to help CitySprint, our customers and his colleagues’

 2020 nca individual nigel mckenna citysprint 900px
Nigel McKenna - ‘Willing to help CitySprint, our customers and his colleagues’

During the COVID pandemic, asked to support the NHS with the distribution of PPE to hospitals around the country Nigel jumped at the chance to assist. He rearranged the warehouse to make room for a sortation area and before we knew it, he had arranged for 40ft artics to deliver stock for his team to sort and then complete the final mile delivery. Nigel was liaising with the customer multiple times through the day and he even helped them out arranging the stock at their NDC in Derbyshire, without hesitation during his weekends. Nigel is a professional who also puts others first.

 

 

Individual National Courier Award 2020 to Kelly Millichap Crown Couriers – operations

Proactively manages customer demand and dramatic volume swings’

2020 nca individual kelly millichap crown couriers 900px

Crown Couriers - Kelly Millichap

‘Proactively manages customer demand and dramatic volume swings’- During the events of recent months, Kelly has demonstrated that she is the epitome of what a team leader should be: driving her shift from the front, always getting ‘stuck in’ without question and continually motivating her team even through the most challenging of days. Delivering service with a ‘customer-first’ attitude has not come without personal cost for Kelly, with countless additional shifts and cancelled holidays; yet she never arrives at the office, to start her night shift, with a smile on her face. She has handled dramatic volume swings, always proactively manages customer demand and ensures sufficient resource is in place. Kelly delivers nothing less than an outstanding level of communication with her customers.

 

 

 

Individual National Courier Award 2020 to Fredrick Sammann Absolutely cargo cycle

“Without him we would not have the customer retention and satisfaction”

 2020 nca individual frederick sammann absolutely 900px
Fredrick Sammann - Absolutely Courier - eCargobike

“Without him we would not have the customer retention and satisfaction”

Fredrick is an integral part of the team and is constantly asked for by name by various clients, we would love to have multiple Fredricks to keep up with the demand. Not only has he made incredible connections with the clients but with his colleagues too. He is always a pleasure to work with, positive during the most uncertain times and extremely helpful to everyone. He embodies the Absolutely ethos and we are proud to have him work with us.

 

 

 

 

Individual National Courier Award 2020 to Tim Stewart Absolutely – Van Driver London

“Tim the driver was so helpful and cheerful, what a wonderful service”

2020 nca individual tim stewart absolutely 900px

Absolutely - Tim Stewart

“Tim the driver was so helpful and cheerful, what a wonderful service”

On receiving an urgent customer request to deliver medications to the Isle of Wight, for delivery the very next morning, Tim didn’t hesitate. He understood the requirement and the urgency and simply said ‘yes’. Tim arriving early, waiting outside to collect before the pharmacy opened to ensure there were no delays and to make that all-important ferry crossing. Tim was committed and ready to go, getting up at the crack of dawn and driving a 200-mile round trip. Tim understood that the need of the client and more importantly the sick patient needing help, wasn’t going to be let down.

 

 

 

Individual National Courier Award 2020 to Denis Stoyanov CitySprint

‘His enthusiasm is infectious, and his work ethic is remarkable’.

2020 nca individual dennis stoyanov citysprint 900px
Denis Stoyanov

‘His enthusiasm is infectious, and his work ethic is remarkable’.

Denis is the epitome of an exceptional courier. He is not afraid to work hard, offer to help out or make himself available 24/7 and he really delivers for our customers. From the beginning he has showed his willingness and adaptability. Trained in a variety of accounts and CitySprint accreditations, he accepted all these enthusiastically. Denis is a dedicated professional who thinks of others first.

 

 

 

Individual National Courier Award 2020 to Steve Taylor, Tuffnells

‘Recognising the significance of a customer issue during COVID’.

 2020 nca individual steve taylor tuffnells 900px

Steve Taylor Tuffnells ‘A great example of going the extra mile for a customer, recognising the significance of a customer issue during COVID’.

Delivering ventilator parts; Steven was collecting from an electricals customer, who were making parts for ventilating equipment. He overheard them saying they had a next-day delivery that needed doing to the local hospital, but were getting quoted ridiculous prices. So he offered to deliver them on his way back to the Felling depot. He completed a consignment note so the order could be processed. Tuffnells are not charging this consignment – it’s a good-will gesture in support of the COVID crisis.

 

 

 

Individual National Courier Award 2020 to Colin Whyte CitySprint

‘He goes above and beyond every single day’

 2020 nca individual colin whyte citysprint 900px
Colin Whyte - ‘He goes above and beyond every single day’

He is reliable, trustworthy and hard-working, he will only ever say no if he physically can’t make a delivery; he goes above and beyond every single day. And if you were to ask him, he whole heartedly says ‘he is just doing his job’. During this pandemic Colin has minimised his risk and that of his colleagues as he continues to do his job daily – from local work in Aberdeen, to delivering parts for the MoD and even supporting our vital work delivering time-critical COVID tests to hospitals and labs. He is a true gentleman and takes pride in himself and his vehicle.

 

 

 

And now, a special mention of eight decades of delivery - a National Courier Award each for a pair of individuals with 80 years' service between them.

 

Individual National Courier Awards 2020 to David Raine & David Stewart Yodel Gateshead.

 2020 nca individual joint 80 david raine david stewart 900px

David Raine & David Stewart Yodel Gateshead.

Meet David and David. Both based out of the Yodel Gateshead depot, David Raine, Driver and David Stewart, Service Centre Manager. Together they share just under 80 years of service with Yodel between them. David Stewart runs one of the best-performing Yodel depots, and has done so for a long time by being a great leader and having a great team. David Raine is a faultless driver who lives and breathes Yodel, with so much love for his job, customers and the company itself. With a joint eighty years of delivery between them they get a special National Courier Award for eight decades of delivery.

Carl Moore Yodel, ‘'The pair of Davids’ eight-decade dedication is an inspiration to fellow Yodel team members.’

 

 

2020 National Courier Awards Apprentice winner Rasin Khayaguli, City of London Corporation

Building relationships to ensure information flow. Working with zero emission.

 

2020 nca individual apprentice rasin khayaguli city of london corporation 900px

Rasin Khayaguli at Guildhall Yard - Apprentice

 

IOC President, Viscount Lord Falkland comments, ‘National Courier Award recognition for Apprentice Rasin Khayaguli who has been building relationships to ensure information flow across transport in the City of London corporation, well deserved.’

Rasin has worked extremely well and managed to engage and communicate with all the departments throughout the City, building relationships to ensure correct information flow. Rasin has been part of the International Future Fleet Forum and has engaged with transport professionals from all around the world and has made a great impression for his eagerness to learn and gain knowledge of the industry.

 

2020 nca group city of london corporation 900px

City of London Keith Bottomley on hand with IOC chief Exec Tracey Worth to present apprentice Rasin Khayaguli in Guildhall Yard with a corporation zero emission electric van.

 

 

 

2020 National Courier Awards Military Collaboration winner - Civilian - Clipper Logistics

101 Logistic Brigade, RLC with Clipper to deliver PPE to the NHS

Brigadier Phil Prosser, 'This team of teams delivered logistic effect far greater than the sum of its parts under a common purpose to ensure the continued supply of PPE to all front-line users.’

IOC President, Viscount Lord Falkland, ‘Outstanding delivery in early lockdown with a fantastic timescale to operational action. Well done Clipper and 101 Brigade’

 

2020 nca military collaboration civilian clipper logisitcs 900px

Chief Operating Officer Clipper, Martin O’Grady receives the award at Clipper Leeds HQ

 

Express operator combines with military for Covid delivery. Clipper with 101 Logistic Brigade delivering (PPE) for the NHS Clipper and 101 Logistic Brigade RLC create a truly collaborative solution
 
Clipper Logistics announced at the beginning of lockdown that it contracted to provide services to establish a new supply chain for NHS Personal Protective Equipment (PPE) products - delivering to NHS Hospital Trusts and other healthcare providers across the country.  Mobilisation took 5 days.
 
IOC fellow, Tony Mannix, ‘From start to finish mobilisation took 5 days. Clipper rapidly mobilised its warehousing and fulfilment operations since engaging with the NHS, and deliveries have now commenced. From start to finish, mobilisation of the solution took 5 days, including setting up a full warehouse management system for over 200,000 sq. ft. of warehousing space at DIRFT Daventry.‘
 
Steve Parkin, Executive Chairman at Clipper commented: 'These are unprecedented times, and the support we have received from NHS Supply Chain, and 101 Logistic Brigade has been outstanding, and has enabled us to create a truly collaborative solution as a result. The solution has required tremendous flexibility and a shared sense of purpose and support in these challenging times. I'd like to personally thank all of our colleagues for their dedication and support in these unusual and difficult circumstances. We are all pleased to be able to support the NHS in a critical time for the country, helping NHS staff operate safely whilst caring for those in need.'

 

 

2020 National Courier Awards Military Collaboration winner - Military - 101 Logistic Brigade, RLC

The Iron Vipers 101 Logistic Brigade with Clipper for PPE for the NHS

Brigadier Phil Prosser, ‘This team of teams delivered logistic effect far greater than the sum of its parts under a common purpose to ensure the continued supply of PPE to all front line users.’

IOC President, viscount Lord Falkland, ‘Outstanding delivery in early lockdown with a fantastic timescale to operational action. Well done Clipper and 101 Brigade’

 2020 nca military collaboration mod 101 logistic brigade rlc 900px

Major Dave Fraser RLC, receives the award for 101 Brigade

101 Logistic Brigade were called upon and responded with organisational brilliance in support of the national deployment. 101 Logistic Brigade organise and deliver forward movement of commodities to sustain the front line. Working alongside the NHS, Clipper and Unipart, 101 Brigade did just that. Usually deployed to support warfighting with logistic, equipment support and medical expertise, they provided their skills and workforce to support the NHS with the distribution of PPE.


101 Logistic Brigade made a substantial contribution to the provision and delivery of this task which involved swift, efficient and impactful systems to be put in place, to supply PPE to the NHS nationwide. The Brigade used its knowledge and skill for the implementation of a complex and difficult mobilisation of the much-needed supply chain.”

 

Brigadier Phil Prosser, Commander 101 Logistic Brigade commented:  'Through the dedication and hard work of both 101 Logistic Brigade, Clipper Logistics and the NHS we are able to adapt swiftly and precisely to this unparalleled crisis.  This team of teams delivered logistic effect far greater than the sum of its parts under a common purpose to ensure the continued supply of PPE to all front line users.  My thanks goes out to the whole team who’s commitment and professionalism enabled a truly extraordinary effort in the response to the challenge of our generation.'

 

2020 nca locations military collaboration 900px
Clipper COO, Martin O’Grady with IOC CEO Tracey Worth and Major Dave Fraser,  RLC
Last modified on Wednesday, 27 January 2021 10:02
IoC

Winners' Photo Gallery