Standards for Apprenticeships

L2 to L6 standards documents

Delivery material

Guidance for delivering the qualifications

EQA

External Quality Assurance

Qualifications in the Express Logistics sector

IOC Chair, Carl Lomas,

Qualifications are key to our sector, both for compliance and future workforce, from driver front line to management. The IOC have been working closely with FE colleges, Universities, LEPs and DfE/IFA, The IOC have a 4 module workbook pack to accompany the express delivery operative level 2 apprenticeship, candidates are funded by levy. Candidates who complete the workbook on their apprenticeship journey are eligible for associate membership of the IOC.

 

A degree in Express logistics for next generation managers

IOC has two key qualification routes, management & delivery. For management, IOC is working with The University of West London in the Heathrow logistics hot spot and Derby University in the heart of the East Midlands gateway to deliver the first-ever undergraduate degree dedicated to our sector. A level six apprenticeship degree standard passed by the IFA. A level six text book is nearing publication.

An apprenticeship for sortation operatives ST0753

The very latest apprenticeship in Express was published in Nov 2021 for sortation operatives, focused on those working in the sortation hub, depot. IOC worked with operators to build a training plan for this new apprenticeship and a textbook for candidates to use during the 12 months of the course. The textbook begins with ‘what is this thing we call Express?’ the four streams of mail, parcel, food and meal, all delivery to door. Chapters follow a similar path to packages and parcels, early chapters look at goods delivered, then loaded to belt sort, moving to chute, sorting and separated to outbound final mile. There is a chapter on mail licencing and compliance in final mile. A chapter on security looks at threat and theft of parcel. A chapter looks at sort errors, belt failure, chute error, dealing with jams and later looking at maintenance.

An apprenticeship for Express operatives

There is level two apprenticeship for express operatives, it is free to candidates and funded by levy. The ‘Courier Trailblazer’ was a phase three application and evolved into ‘Trailblazer Express Delivery’, the standard submitted to BIS Nov 2015, live apprenticeship qualification in 2019. A full delivery pack for learners, a four workbook reflective journal portfolio to match the standard went live in 2020, rich in employer operator content. Employer support came from APC to Yodel, nationals from Hermes to DPD to SMEs such as Swift in Liverpool and GLH in London.

Justin Moore, chaired the strong employer group meetings talking Express driver operative at Level two.

We have outstanding contributions from so many employers, nationals, networks and local SMEs. The standard that will set the future qualification for the front line of our sector. It’s a big thank-you all round for everyone who has made this possible. This will be a vocational qualification for our front-line teams delivering at the client face.

 

Workbook modules for the apprenticeship level two, ‘Express delivery operative.'

IOC uniquely built a full learning delivery pack for the express delivery operative apprenticeship. Built with rich levels of operator content, ‘What is this thing we call Express?’ ‘Parcels larger than letters, smaller than pallets’ ‘Same day, next day schedules.’ ‘POB to empty.’ ‘Safe-guarding age related goods from knives to fireworks.’ The learning delivery pack is formed of four module workbooks, they can be completed in the job environment, interactive learning booklets with interpretation boxes for on the job notes, top tip lines from industry. Knowledge to do the job, skills blocks that follow experience in delivery, behaviour focused on brand, integrity and security at the door.

 

IOC acting EQA for DFT IFA

Ofqual is the official external quality auditor, IOC acting as the sector review body, IOC have built a one hundred question bank for the apprenticeship knowledge test, extensive simulation exercises and a pointer set for the professional discussion module of express delivery operative.

 

Going beyond the standard for express delivery operative apprenticeship

Candidates who complete the IOC work books with an apprenticeship pass qualify for access to associate membership of the IOC.

 

Message to schools

IOC deliver key note tuition express sector introductions to schools. Explaining the career stairway in logistics. The schools message for the next generation is key, taking the message of our sector as a career path. IOC have worked very closely with further education, FE, from West Thames College GTA at Heathrow to Buxton & Leek with their Skillbase driver training centre in the homeland of former Sec of State for transport Patrick Mcloughlin.

 

Jobcentre Plus – SWAP - ‘What is this thing we call express logistics?’

For adults looking at a step into the sector, IOC have worked with DWP Jobcentre Plus to develop a free of charge SWAP, Sector Work Academy Programme targeted at the unemployed entering sortation and express delivery roles.

 

Latest hot off the press news flash items can be found below.

National Courier Awards 2019 at the IOD

Life services, seven gongs and nineteen courier silver Cs for 2019

Step-change award to DPD for electric vehicle micro-hub

Hermes take team award

Diamond win diversity

Clipper take fresh start recruitment.

Life Services win to Alistair Cochrane Whistl

 

Three winners further nominated for fellow by awards chair Adrian Smith

Will Friar Rush Couriers, Monica Pound CitySprint & Monika Haromszeki Hermes.

Progression in our sector

Mandy Freedman, former road National Courier awards winner comes back to win an office category.

Clean air for final mile double-take with two winners

GLA Gnewt & City of London CitySprint cargo bike parking

 

Published in IoC news

Twenty-three years of final-mile excellence for National Courier Awards

Rattle the clappers, light-show and fanfares for the best-of-the-best in Express final-mile courier.

Best of the Best final mile in the UK recognised by independent panel of judges at the Institute of Couriers National Awards 2019

Published in NCA 2019

National Courier Awards 2019 at the IOD

Life services, seven gongs and nineteen courier silver Cs for 2019

Step-change award to DPD for electric vehicle micro-hub

Hermes take team award

Diamond win diversity

Clipper take fresh start recruitment.

Life Services win to Alistair Cochrane Whistl

 

Three winners further nominated for fellow by awards chair Adrian Smith

Will Friar Rush Couriers, Monica Pound CitySprint & Monika Haromszeki Hermes.

Progression in our sector

Mandy Freedman, former road National Courier awards winner comes back to win an office category.

Clean air for final mile double-take with two winners

GLA Gnewt & City of London CitySprint cargo bike parking

 

Published in NCA 2019

In keeping with tradition, shortlisted candidates assemble on the Balcony & Stair of the IoD before being presented to the IOC Vice President, and VIPs and the National Courier Awards ceremony begins; 2019 marks the 23rd year of the awards.

Published in NCA 2019

 DPD for ‘Safety Above and Beyond in the final mile.

Published in NCA 2019

Diamond Logistics for their “Equalities, Diversity and Inclusion” Innovation policy

Published in NCA 2019

Clipper’s Fresh Start programme

Published in NCA 2019

The City of London Corporation and GLA Gnewt Collaboration.

 

Published in NCA 2019

Fernando Lopes de Silva - Addison Lee

Ailton Sena - Addison Lee

 

Published in NCA 2019
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