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NCA 2017

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Monday, 26 October 2015 02:25

NCA 2015 - Office - short summaries

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Office category National Courier awards 2015

Geographic spread from Newcastle to Milton Keynes and London,  excellence from customer to control, long service, dedication and recognition from team were key to wins in what was this years hardest fought category. Presented by Prof. Rod Dubrow-Marshall, University of Derby.



Julie Bullock,  Age   46     DX Newcastle,    25 Years In

nca 2015 office julie bullock dx

25 years service, multi disciplinary skills leading to customer service manager, dealt with the evolving sector from legal mail to todays e-retail pharmacy and cross sector deliveries.

Julie wears her heart on her sleeve and treats every delivery as if it were her own. She will challenge decisions made by hierarchy if she truly believes that their decision will have a detrimental effect to the customer and/or the service. Her dedication to the role is outstanding. She makes it her business to learn new products, procedures and systems and always keeps her finger on the pulse to stay ahead of the game. She also wants to ensure that the team behind her are always able to work to the best of their abilities and will go to great lengths to make sure that they have every bit of support required to perform outstandingly.    

Julie started her career with Document Interlink back in the 1990s, due to various acquisitions over the years she has accumulated 25 years continuous service. She has always had that fire in her belly to succeed and provide excellent customer service. She gets results.


Jennifer Carter, CitySprint, Senior Customer Service Executive Age: 30. Location: Milton Keynes

nca 2015 office jennifer carter citysprint

Jenny, moved to Senior Customer Service Executive in July 2014. This was achieved through her merit, commitment and hard work ethic. She offers help to everyone from driver to director. She is the embodiment of positivity.

Jenny is thoroughly committed to her job role, supporting all aspects of office work. She works very closely with some of our most important customers. She constantly supports the Customer Service Team, never shying away from a call or a query. She also supports Control during busy periods, and is willing to offer her help to anyone in the business, from a Courier, to an Account Manager, to a Director. She treats each of them in exactly the same way. It would be hard to list everything Jenny gets involved with, as she is an excellent all-rounder and team player.

Josh Lang           Rush Couriers, Customer Service Supervisor, Age 28,    10 years in sector

nca 2015 office josh lang rush

Ten years, changing from warehouse to customer services to shine in a new role for a sector he has made his life. A representative of our next generation of managers. Josh is demonstrating leadership in a junior role that will develop and allow him to realise his full potential, and for that reason I believe he is deserving of recognition for what he has achieved to date.

Josh arrived into sector via one of the founding fellows of the IOC Judy Benn and his Uncle working on one of the big networks, settled into a warehouse role for many years.

Recently promoted to Customer Services Supervisor, he has taken to the role with an enthusiasm and energy. His customers know that he will always do his best for them, his team know what he expects of them.

Bambos Theoharous, GLH London,   9 years in industry as a  Controller

nca 2015 office bambos theoharous glh

Bam has worked in the Courier Industry since 2006, joining us in December 2013 and has received numerous client testimonials.

Since joining us to work with the Control team, Bam has moved up through the ranks and now heads up the ever expanding Overnight and International department. Bam has had numerous commendations from clients.

Robert wrote in to state how excellent Bam had been when dealing with them and praised his helpful attitude and attention to details in all communications with them.

Katie contacted us to say that the service she’d received from Bam was ACE and it really makes a difference to her day when she can deal with someone professional and courteous, as she spends most of her time dealing with transport companies. Bruce of emailed  to thank Bam for his persistence and tenacity when assisting them, after they made a major delivery error. Stating that he could never express how appreciative the company were for Bam’s intervention and assistance to ensure their error was rectified.

Read 1240 times Last modified on Wednesday, 28 October 2015 03:54

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