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Sunday, 07 October 2018 18:25

NCA 2018 Contract Office Awards

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Awarded to Becky Agent, Amanda Coote and Jamie Stroud

Contract Office Awards

Contract category, working for the express delivery inside or for the client environment, comments include, ‘customer centric individual, compliance was exemplary, care attention and truth, nothing asked is ever too difficult, revolutionised the way we forecast.’

Becky Agent, contract network support, Diamond Logistics Guildford

2018 nca contract office agent

Becky Agent receives her award

A real customer centric individual who has never shied away from giving clients exactly what they need - care, attention and more importantly, the truth (exactly what the industry needs).  A true team player and one committed to giving real value, not only to our head office but to our entire network.

“We are impressed by the way in which the company has embraced change, She has lead the way and taken on new technology and a new business model. With an evident passion for business, people and her community, enabling the growth of our company.”

She’s been a real diamond since joining the business 5 years ago.  She has shown true diversity across a multitude of roles in Cinema Logistics, customer service and now a key role in the ever-growing network.

Amanda Coote, contract support manager, CitySprint London

2018 nca contract office coote

Amanda Coote receives her award

She is affectionately referred to as ‘Mrs Magic’ by the team for her ability to regularly ‘pull rabbits out of the hat’ and go above and beyond when it comes to supporting the team. As her title suggests, her role is to support – but I think it’s fair to say she goes beyond this and the team couldn’t fulfil their jobs without her.

Her exceptional organisational, project management and analysis skills mean we are able to call on her for last minute requests – nothing asked is ever too difficult or short notice to deliver, this is invaluable. Her work creating forecasting templates alone saves us hours, if not days, of work and the tool has revolutionised the way we forecast, analysis and review accounts.

In a recent experience, a client gave us 48 hours to respond to a complex delivery. Despite being in the middle of a large-scale migration project, Amanda made time to support me through creating a response and armed me with the skills to deal with similar requests in future – helping with my own development.

“Amanda is a credit to your company. She is a pleasure to work with, patient and helpful despite lots of last-minute changes that I give her. This award nomination is well-deserved” Client Testimonial.

Jamie Stroud, contract head Overnight Operations, Swift Logistics Newbury

2018 nca contract office stroud

Jamie Stroud receives his award

“A true professional, ambassador and an asset to not only to your business, but also your industry.” Client Testimonial

He joined our company as a warehouse operative 4 years ago - his communications and the understanding of the businesses operational needs, specifically within the Overnight Parcels division of our business, were quickly recognised and after only 4 months he was promoted to the role of PM shift supervisor within this division, where once again his tenacity and commitment to 100% operational compliance was exemplary.

Following a strong performance in his PM shift supervisory role, Jamie then after only 18 months advanced his career to Operations Manager of the Oxford branch, this came at a time of huge operational growth within this division and branch and was handled to such a high standard within this period, that he was again promoted to Head of Overnight Operations. giving Jamie overall control of day to day operations

As we look to the future, its surely a whole lot brighter with Jamie leading from the front and passing on his extremely high standards of operations to the future managers, and not just within our business but to the wider industry.

 

Read 817 times Last modified on Wednesday, 10 October 2018 00:35
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