A first in sector, unique subject textbook for transport stream of express final mile delivery to door. Written by livery of educators, Dr Tracey Worth and Carmen Carl Lomas, with treasured input by operator employers from across the brands of the final mile, last mile sector.
A true next generation learning resource, a textbook indexed and mapped to match the Skills England degree apprenticeship, supporting every step of the learning journey, robustly supported with real world transport case studies and matched to assessment tasks in the University degree delivery.
Vice Chancellor of University of West London, Prof Peter John CBE, ‘This textbook fills a significant gap in the literature for logistics, I am sure this edition will prove to be the ‘go to’ foundational text for those who wish to study final mile delivery to door.
The two authors have developed a definitive, unique first for Express, Client Chain Logistics, Courier and Delivering to the door. Defining the learning resource, the chapters are based on the index structure of the Level 6 Express Delivery Manager degree apprenticeship standard. This is a direct text for the new Hons degree in Express Logistics Management.
Preface By Vice Chancellor University of West London, Prof Peter John CBE
During the 1980s Express logistics was a sector that people just found themselves in. However, the advent and rapid growth of internet-generated sales created demand for a new breed of logistics professionals; those who are able to locate and transport goods to precise and demanding delivery specifications. As a result, there is today a stairway of qualifications that can be accessed from driver and sortation to manager and executive, all of which can lead to a degree level credential and more.
The Express Delivery Manager Hons degree apprenticeship standard sets out the knowledge, skills and behaviours needed to become a fully competent Express Delivery Manager in the technology-led, fast-paced, 24/7 world of express sortation operations. These are not the traditional skills of warehouse management and vehicle fleet management, but the skills of data analysis, key performance indicator management, real time dynamic business planning, time-critical decision making, and innovation in route planning. This is no longer a sector that people just find themselves in. It is one which is aspirational and rich in opportunity for those who wish to follow a career stairway approach from learning foundations to management and beyond.
This textbook fills a significant gap in the literature for logistics, knowledge, skills, and behaviours for express logistics professionals. I am sure this edition will prove to be the ‘go to’ foundational text for those who wish to study, understand, and learn the broad spectrum of logistics with a clear focus on the final mile delivery to door.
For each chapter, the learning knowledge, skill and behaviour unit criteria (KSB’s) of the apprenticeship standard are used as sub headers and indexed to the learning material. A dedicated final chapter then reviews the behaviour units. Exercise tasks are listed in the learning material of each chapter aligned to the apprenticeship degree learning. Case studies are placed toward the end of each chapter from a broad group of transport final mile operators. Focused on learning, each chapter ends with an assessment task based on learning outcomes (LOs), the LOs are also sub indexed into the chapter text as signposts for assessment during the learning.
Index from the apprenticeship standard criteria units currently remains in for mapping. Knowledge & Skills (K&S) and units for Behaviour are placed in a final chapter. EDM Duties (D) index from the apprenticeship is in the chapter subheadings. (T) units are thread continuities to bridge the academic and apprenticeship learning units. A set of appendices conclude the learning text covering mapping and index of the apprenticeship standard, listing first, the duty list from the sector Trailblazer group of Skills England. The sector GVPPI numbers and other appropriate detail are included as toolbox material for the Express manager in daily work environment of achieving customer promise in delivery to the door. There is a glossary of terms at the end of the textbook.
ISBN . ISBN 978-1-9191956-0-5 430 pages, 130 thousand words. Back page cover has the iconic Honda CX500 courier bike of the eighties centre stage unveiled by ex-courier and seven times world motor bike Champion Geoff Duke.
Published by the IOC, Only available in print, available to purchase online for delivery to your door, available in a variety of University libraries including University of West London
The modular chapters mapped direct to the degree apprenticeship delivery modules (M). A true learning resource in the transport field of same day express delivery to the door.
Contents
1. Management, role & duties – What is this thing we call Express? Pg. 17
(M1) (Duties) (K17 K18 T1 T2)
The Express logistics employment business model
Reference documents: Taylor Worker Status review 2017, IOC response to Taylor
Case studies: Review of Taylor, IOC M Stancliffe 2021 - IOC round table 2021, Bob Mortimer IR35; Richard England, Shift to PAYE drivers
2. Business processes in Express Logistics. Pg. 53
(M2) (D1, K1 S1, D2 S2, D3 S3)
Case study: John Nolan, hub & spoke model
3. Range of Express Courier Services. Pg. 101
(M3) (D4 B1 K2)
Case Study: Sunday delivery Evri (Hermes) – Rosie Bailey Express challenge for 2023 - Deutsche Post letter rate survey
4. Geography & operational constraints. Pg. 129
(M3) (K3) (K5)
Case study the GVPPI numbers – DPD EV Westminster microhub, Highlands & Islands
5. Parcels – weight – volume, labelling & packaging. Pg. 148
(M3) (D5, K4, S4)
Case Study Ian Russel Codewway - Labelling and packaging
6. Compliance in final mile. Pg. 159
(M4) (B5, D6, K6, S5, D7, S6, D8, K7, S8, K8 S10)
Case Study: FORS by John Hix
7. Postal Compliance – Mail integrity. Pg. 181
(M5) (K9) Case Study: Alistair Cochrane CEO Royal Mail, Mail common contracts
8. Safeguarding – Team to door. Pg. 193
(M5) (D9, K10, S9) Case Study: Stephen Clayman, Met Police, Commander, NPCC Knife Crime Lead
9. Values and applied standards in Express. Pg. 203
(M5) (D10, K11, S7)
Case Study – TFL Cargo bike standards group launch – GLH CQC first
10. Marketing - Customer promise in delivery. Pg. 214
(M6) (B2 B3 B4 K12 S11 S12 K13 S13 D12 S13 K16)
Case Study: Evri (Hermes, Order by midnight for next day
11. LSP Leadership structure & Management. Pg. 249
(M7) (B6 B7 D13 S14 K14 K15 D14 S15 D15 S16)
Case Study: Alison Lindfield, Toll logistics group; Coaching and mentoring to foster empowerment
12. Evolution of customer requirement. Marketing & expectations. Pg. 273
(M6) (D16 K16 S17) (Presentation skills)
Mini case Studies: Graham Thomas, Ocado, Food final mile evolution. Rail, Red Star City Link, Varamis Rail. DPD Dockland sorting London for London. Masterclass case study Rosie Bailey Transformation Change
13. Financial, data analysis & forecasting. Pg. 295
(M7) (D17 K19 S18 S19 S20 S21) ‘Does delivery make money?’
Case Study: Lascelles model multiple LSPs – Big names talk forecasting
14. Transport policy for H&S. Pg. 315
(M9) Units (D18 K20 S22)
Case Study - HSE Shift pattern best practice by Nina Day – HSE LOLER
15. Environment – clean air zones and alternative fuel. Pg. 337
(M9) Units (B9 K21)
Case study TLF ULEZ Case Study, TFL Congestion charge at twenty years. 2023 expanding London ULEZ to all London boroughs. 2025 TFL consultation ‘Congestion zone and clean air discounts’ 2025 IOC Heatwave hydration campaign, ‘Drink and Deliver’
16. Contingencies & Continuity. Pg. 353
(M10 B9 K22 K23 K24 K25 S23)
Case Study: FedEx Basildon fire; Code of delivery for Covid
17. Demand Management - Peak seasonal demand. Pg. 375
(M11) (D20 K26 S24)
The annual heartbeat graph of final mile. The evolution graph of Express logistics.
Case Studies: Yodel deliver mother’s day; Evri E-Florist. ‘Different in the new normal’ by Justin Moore Onit Logistics
18. Behaviours of an Express Manager. Pg. 397
Case Study: Faye Calland, CitySprint, Behaviour values in Express Logistics.
The book is widely available and can be found on Amazon.
ISBN-10: 1919195602
ISBN-13: 978-1919195605
