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Sunday, 07 October 2018 18:25

NCA 2018 Office Awards

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Awarded to Megan Heybourne and Jeremy Radbourne

Office Awards

Strong client recommendations in the 2018 group, comments included, ‘Calm & engaging, one to watch, makes sure they get back to you, stepped up two tiers, set the benchmark, one of our family.’

Megan Heybourne, customer services, CitySprint Reading


2018 nca office heybourne

Megan Heybourne receives her award

She has been with us for three years and over the last 12 months she has taken on responsibility for day-to-day dealings with some of our most important accounts. Client feedback has been of the highest order; they thoroughly appreciate the extra care and diligence She has shown, it’s clear that she looks after them in an exceptionally professional manner.

“She is always cheery and helpful, no matter how busy the day is. She is knowledgeable and if unable to answer a query immediately, she makes sure that she gets back to you with a solution as soon as she is able. She is a pleasure to deal with, particularly when we are overrun with enquiries, as nothing is too much effort and is dealt with efficiently and with the minimum of fuss.”

“She always conducts herself in a very professional but fun and friendly manner. Always more than happy to go the extra mile to help us. Megan is a credit to her profession and fully deserves recognition for all her hard work. It is a pleasure working with Megan, she is one of the reasons why we hold your company in such high regard.”

Megan is always very flexible and happy to change her start/finish times to ensure Customer Service presence throughout the day. Customer Service is an incredibly important part of what we do - Megan is a major asset.

Jeremy Radbourne, operations manager, Swift Logistics Swindon


2018 nca office radbourne

Jeremy Radbourne receives his award

“25 years of service to one business is outstanding, he is more than an employee, he is part of our family; he truly is inspirational.” He has set the benchmarks for operational and customer service excellence. His exceptional professional skills coupled with a calm and engaging personality have been instrumental not only to the company’s success, but to the benefit of colleagues and clients alike.

He joined as a courier with passion, ability and professionalism. His attitude and ability led him to be promoted within the office. In a short period of time it was clear that this employee had more to offer. His attention to detail, his calm and collective way of dealing with clients and staff saw him promoted to Controller. Over the years he just got better with age. Promoted to Operations Manager overseeing a team of Controllers and Coordinators. It was here he was able to display his considerable people management and mentoring skills

During the last 25 years, we have seen huge changes within the business and industry, yet he has always remained a constant. When the chips are down, there is no one better within this business that can deal with the pressure and demands that is required; he really is our ‘ace in the hole’.


Read 278 times Last modified on Wednesday, 10 October 2018 00:36

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