First IOC asked the Multimodal trade show visitors at the NEC, then IOC turned to our next generation graduate route; future leaders in express who are on the University of West London Degree Apprenticeship.
During hottest day of the year, the undergraduates were asked to follow the Multimodal trade show answers, then step forward and deliver their own response to ‘What does delivery reliability mean to you?' In five words or less.
Joint group of second and first years, across multiple delivery brands, joined forces to discuss and deliver their answers in a masterclass of learning focus that was encouraged to go further. Our next generation was inspirational in its vision for our sector with a lens step to customer promise, customers at the heart of delivery reliability. From individual answers they went on to focus key words for the sector, discuss stream variations from mail to parcel and oversize, before a vote on the top answer.
Express delivery reliability means keeping a promise
The morning's workshop generated multiple answers and a set of key words valid for our sector. 'On time, every time' featured strongly. Repeated key words featured ‘promise, integrity, traceability’ Top ten answers below with the #1 answer voted by the next generation leaders of our sector: delivery reliability means, ‘Keeping a promise.’
The top ten apprentice manager answers
Q1 ‘What does delivery reliability mean to you?’
Top ten answers
Keeping a promise
Service confidence to consumer
Integrity as promised
Constantly keeping country moving
First time on time
Fast Efficient compliant
Zero tolerance on failure
Traceable received in good condition
Satisfaction on every delivery
