Whistl, e-fulfilment, mail and parcels, has been chosen by Tesco for its newly launched F&F Online provision to provide warehouse, fulfilment, delivery and return management services.

The selection process to find the right fulfilment partner to help deliver the F & F online offering involved a competitive process. Whistl was selected to work with F&F Online to jointly develop a bespoke and robust fulfilment through to delivery and returns management solution. The development programme included IT integration to ensure a seamless purchase experience for customers, including earning Tesco Clubcard points on their F&F Online orders.

During the past seven months, Whistl invested £7.5m in its Lutterworth site to increase capacity by 160,000sqft, from 300,000sqft, through the construction of a multi level mezzanine structure with 40,000 sqft.per floor, complete with automated conveyors which will enable the company to process around 250,000 pick and pack items per week.

Fliss O’Hara, Managing Director of Whistl Fulfilment said:

We are delighted to announce that we will be working with F&F Online. We have been working closely with the Tesco team to provide a tailored service that meets their specific requirements.

Nick Wells, Executive Chairman, Whistl, said:

Winning F&F Online is a great result for the Whistl Group, and I want to thank everyone across the business for their hard work in getting us ready for launch, from building the new mezzanine to integrating the IT systems into our own Warehouse management system. This is an exciting milestone in the development of our Fulfilment business, and we are looking forward to supporting Tesco F&F as it grows its online presence in the coming years.