Steve Bescoby, DX Group

Steve Bescoby - Managing Director of Contract Logistics & DX Sameday

A career of logistics from a lens in retail at Shop Direct group, moving to Home Retail for Argos and then a step to DX over two decades ago.

A motivational and engaging Executive, experienced operating at a senior level in a variety of leadership, operational, planning, strategic and project roles.

A proven track record from retail to pure logistics for transforming performance, building strong stakeholder relationship, shaping strategy and driving business objectives.

Personable and energising leader who is dedicated to the professional and personal development of all colleagues. Seasoned in building and driving high-performing teams to deliver against expectations and is capable of cultivating collaborative and supportive working environments.

A step into logistics at Shop Direct Group at the millennia.
Moved to DX two decades ago from Home Retail Group Argos 2006 General Manager
Appointed as General Manager for Homebase’s Swindon Distribution Centre and for all Scotland & Ireland. Responsible for a budget of £12m, leading a site of 250 colleges and managing two major 3PL’s partners. Key contributor as a member of the Distribution Leadership Team in developing, setting and driving the strategic agenda through to operational delivery. Developed and delivered ‘customer obsession’ workshops that were rolled out across all sites to improve engagement and refocus warehouse operatives on the customer. This influenced a culture shift and enabled a greater understanding of the business across the warehouse. Represented Homebase internally at several formal distribution and national group forums such as Health & Safety, Energy and Customer Obsession. Provided updates, advice and debated on various critical areas within the business and shared best practices across the group. Consistently delivered against all financial and service metrics whilst developing and implementing diligent plans to drive continuous improvement.

 

 

 

Chris Betts, DPD Group

Chris Betts DPD Head of Owner Driver Franchise

Starting in retail Chris began his career at Sainsbury's through their graduate retail training program after completing his BSc at Bournemouth University.

Following his tenure at Sainsbury's, Chris joined ASDA/Walmart, where he transitioned into logistics. As an Operations Manager, he managed warehouse operations for 600 employees and oversaw the processing of 800,000 cases per week.

Within the transport department, he earned his CPC and served on the O-license.

After a period at XPO Logistics Chris joined DPD.

Today Chris leads the owner-driver strategy and maintains full responsibility for recruiting and retaining 9,000 drivers.

Chris Betts is an Experienced Head Of Recruitment and Franchise.

He has demonstrated a history of working in the logistics and supply chain industry. Skilled in Retail, Recruitment, Operations Management, and Transport Management.

Chris Betts began his career at Sainsbury's through their graduate retail training program after completing his BSc t Bournemouth University. He progressed through various retail management levels, gaining experience in warehouse, finance, fresh, ambient, and frozen departments. This foundation eventually led to him managing several stores across the Thames Valley region and London.

Following his tenure at Sainsbury's, Chris joined ASDA/Walmart, where he transitioned into logistics. As an Operations Manager, he managed warehouse operations for 600 employees and oversaw the processing of 800,000 cases per week. Within the transport department, he earned his CPC and served on the O-license. He then progressed to General Manager, where he held two O-licenses and managed transport planning operations for the South and South West.
After a period at XPO Logistics managing a multi-temperature facility, Chris joined DPD as a Relationship Manager. In this role, he was responsible for the South region, focusing on rebuilding the relationship between final-mile drivers and the business. He later moved into the position of Head of Recruitment and Owner Driver Administration.

Most recently, Chris earned the position of Head of Owner Driver. In this capacity, he leads the owner-driver strategy and maintains full responsibility for recruiting and retaining 9,000 drivers, as well as overseeing debt management, billing operations, and legal matters.

Chris Betts DPD, stairway career from retail to parcels and head of owner driver franchise.

Head of Recruitment and ODF Admin DPD
Jan 2021 - Feb 2023

DPD Owner Driver Relationship and Recruitment Manager South
Feb 2018 - Jan 2021

Asda 2004 - 2016
Regional Planning GM South West
Feb 2015 - Jan 2016 Bristol, Chepstow, Didcot

Transport Operations Manager
Feb 2012 - Feb 2015 Didcot

Warehouse Operations Manager
Apr 2004 - Feb 2012 Didcot

Store Manager Sainsbury's
Sainsbury's Store Manager Apr 1999 - Apr 2004

 

 

 

Glenn Chambers, Cal Delivery

Dynamic and results-driven logistics leader in Same Day.

Over three decades of experience in transport, operations, people management, and business development across leading logistics and courier organisations including UKT group, TNT, UK Mail and Food logistics at Iceland.

Proven success in driving commercial growth, implementing transformational strategies, and managing high-performing operational teams.

Today, Glenn is the Co-founder and Director of Cal Same Day logistics company, delivering a hands-on approach to leadership, finance, client management, recruitment, and service delivery.

Highly skilled in motivating teams, negotiating with suppliers, and implementing continuous improvement strategies.

Adept at leading change, optimising route and resource planning, and ensuring high standards of customer service, safety, and compliance.

Core Competencies
- Strategic Operational Management
- P&L, Budgeting & Cost Control
- Transport Planning & Route Optimisation
- People Development & Leadership Coaching
- Commercial Growth & Key Account Management
- Health & Safety Compliance
- Change Leadership & Business Transformation
- CRM & Systems Implementation
- Supplier Negotiation & Procurement
- Customer Experience & Conflict Resolution

Glenn Chambers - Professional Experience

Client Director & Co-Founder
Cal Sameday Ltd Warrington, Cheshire Nov 2011 Present
- Founded and scaled the business from start-up to over 15 million annual turnover, with full responsibility for strategy, operations, recruitment, finance, and service delivery.
- Designed and implemented a leadership academy to upskill staff and build a succession pipeline.
- Led all client relationships, managing service levels, account growth, and conflict resolution.
- Delivered 12% YoY growth through strategic business development and retention strategies.
- Designed a scalable driver model transitioning contractors into premium employed roles.
- Worked closely with finance teams to manage debtors, credit control, and cashflow.
- Introduced CRM and led a complete rebrand to align with customer expectations.
- Oversaw compliance, insurance, vehicle hire, and supplier negotiations.

Operations Director
UKT Group Ltd Bolton, Lancashire Sep 2009 Nov 2011
- Managed day-to-day operations of a regional 2-man delivery network and 15-vehicle fleet.
- Directed supplier negotiations (vehicles, buildings, insurance, etc.) to control costs.
- Oversaw budgeting, payroll, cashflow, and financial reporting.
- Maintained client relationships while developing new revenue streams.

Back Haul Manager
Iceland Foods Ltd Sealand, Wales May 2008 Sep 2009
- Generated 4M in revenue through backhaul optimisation in partnership with DHL.
- Sold backhaul services to suppliers, negotiated pallet rates, and streamlined transport planning.
- Reported directly to the board on commercial performance and operational strategy.
- Implemented a blue chip pallet return service across the group.

Regional Manager
UK Today Ltd (Same Day Division of UK Mail) Runcorn, Cheshire 2002 - 2008
- Managed 8 locations across the North, overseeing operations, budgets, and sales performance.
- Led major account development, onboarding 100k+ new business annually.
- Hired and trained drivers and sales staff, and collaborated with the training team on new starter programs.
Location Manager

TNT Express UK Ltd Liverpool, Merseyside 1987 - 2002
- Managed a 1M operation with 50+ drivers and subcontractors in the Liverpool depot.
- Delivered new business growth and maintained key customer relationships.
- Recruited and trained drivers while managing service standards and financial performance.

 

 

 

Rashid Choudhary, Royal Mail

Rashid Choudhary - Royal Mail rising star of the year 2025

This individual has a passion for learning, and an instinctive ability to bring people together.

A journey of three decades including a mature progression step with an apprenticeship learning period at Masters Level and a National Courier Award win.

Today responsible for more than 1,200 colleagues across three major processing sites

Named Royal Mail’s Rising Star of the Year 2025. His career includes leading major sites in Greenford, Romford and Swindon,

Holding an exceptional track record, an unwavering commitment to people, and a passion for continuous learning, Rashid completing his master degree apprenticeship is a leading example of the growth that can be achieved at any stage of career.

Rashid Choudhary is the Lead Plant Manager for Royal Mail’s South Central region — a senior operational leader responsible for more than 1,200 colleagues across three major processing sites. His leadership ensures the safe and efficient processing of millions of items each day, and his influence reaches well beyond any single operation.

Rashid’s Royal Mail journey spans more than 30 years, beginning as a machine operator with no formal qualifications. Through determination, a passion for learning, and an instinctive ability to bring people together, he has progressed through the organisation to become one of Royal Mail’s most respected operational leaders. His career includes leading major sites in Greenford, Romford and Swindon, consistently delivering significant improvements in productivity, engagement and performance.

As Lead Plant Manager, Rashid has driven all three of his plants into the top rankings nationally, strengthened cross functional collaboration, and delivered some of the most successful peak periods on record for the South Central region. His ability to build shared purpose, solve problems creatively and unite teams around customer success is a hallmark of his leadership.

A passionate advocate for people, Rashid champions inclusion, invests deeply in the growth of others, and is committed to developing future talent. He has created multi layered development strategies, introduced early career apprenticeship opportunities in management and engineering, and mentors colleagues across the business.

Rashid recently completed his Level 7 Senior Leader apprenticeship — a transformational investment in his leadership capability. This achievement has enhanced his strategic influence, strengthened performance across all three of his sites, and inspired many others to pursue their own development. It also contributed to him being named Royal Mail’s Rising Star of the Year 2025, The Department for Educations Degree Level Apprentice of the Year, South West and the IoC recognised Apprentice 2025.

With an exceptional track record, an unwavering commitment to people, and a passion for continuous learning, Rashid is a leading example of the growth that can bee achieved at any stage of your career.

Rashid apprentice win at National Courier Awards 2025, Marta Gajewska FE Principal & Minister Seema Malhotra

 

 

 

Lee Davies, EVRi

Lee Davies, Head of Network Operations Evri DHL

Lee came into the courier industry two decades ago, with a sector track record from UK Mail and through the DHL transition.

From area management, courier work, owning a business and working with service partners, Lee has done it all over almost 20 years in logistics.

Stepping to his own courier business before today’s role as head of Network Operations Evri DHL North for Evri Premium and is now enjoying being part of the exciting journey evolving the new Evri Group.

Lee Davies first moved into the courier industry two decades ago, in April 2007 as a franchise area manager. After supporting the fastest growth in the company within his region, he left 12 months later and went on to build his own courier business.

Allan Dickinson explains, ‘From area management, courier work, owning a business and working with service partners, Lee has done it all over almost 20 years in logistics.’

Lee Davies started working with UK Mail in 2011 and after supporting the Newcastle franchise, he oversaw the transition to DHL corporate in 2018 and grew the site from a 45 to a 92 route operation. Lee built a reputation for transforming multiple sites requiring turnaround, building strong teams and delivering exceptional service.

He rose up to Regional Site Manager in 2020, before becoming a Regional Operations Manager in 2022. In 2023 when it became evident that DHL’s Scottish Highlands & Islands partner was in duress, Lee notably oversaw the transition to their new suppliers in Scotland, ensuring all aspects from linehaul, to IT integration, to legals were all covered off without impact to customer. Since 2022 Lee's region delivered the best network service for DHL parcel.

After being a part of the Evri and DHL integration team in 2025, Lee has now taken on the new role of Head of Network Operations, North for Evri Premium and is now enjoying being part of the exciting journey evolving the new Evri Group.

 

 

 

Paula Dooley, Whistl

Paula Dooley. Whistl - Access and Asset Manager at Whistl

A seasoned logistics professional with four decades of experience, starting a logistics career as an apprentice postal cadet at Royal Mail.

A 2024 National Courier Award winner in the office category.

A journey deeply involved in major operational transformations, including mechanisation, automation and process optimisation. A career stairway in express logistics including brands of Royal Mail and DX.

Today, Paula Dooley serves as Access and Asset Manager at Whistl for Downstream Access.

She oversees company assets and equipment hire from providers such as Royal Mail, EVRi and Yodel, managing an annual budget of £2 million. Paula always delivers.

Paula Dooley led numerous improvement projects and was proud to be featured in a Royal Mail recruitment campaign to inspire future talent.

Later, joined DX in a national automation role, where she managed the rollout of letter sortation machines, implemented new processes and improved supplier relationships – work that earned her a national award for cost saving contributions.

Today, Paula Dooley serves as Access and Asset Manager at Whistl for Downstream Access. She oversee company assets and equipment hire from providers such as Royal Mail, EVRi and Yodel, managing an annual budget of £2 million.

Under her leadership, her team has delivered savings of over £500k through GPS tracking systems, robust KPIs and operational collaboration.

Since stepping into this role three years ago, she has streamlined the team, improved performance, and introduced cross training to ensure resilience and growth. These efforts resulted in £80k in cost savings and earned her the Office Award at the 2024 IOC National Courier Awards.

She also manages relationships with external mailing houses, ensuring accurate equipment flow based on volume forecasts. My initiatives have supported £100k in transport cost avoidance and improved Net Promoter Scores by 10%.

Beyond her core responsibilities, she contributes to strategic projects, including automated palletisation in depots and developing new sortation equipment prototypes, supporting Whistl’s long term operational goals.

She is proud to be recognised as an integral senior leader who consistently drives efficiency, innovation and measurable business value.

Paula Dooley Whistl 2024 National Courier Award winner

 

 

 

Nick Dunn, Royal Mail

Nick Dunn National Distribution director Royal Mail

Graduating University of Huddersfield with a transport and distribution degree.

His first step into logistics with the TDG, Transport Development Group, then transport manager at Tesco, a short step to Sainsburys becoming transport development manager before returning to Tesco where he would become general manager.

Today, three decades after graduating Huddersfield. Nick is a seasoned National Distribution and Fleet Director at Royal Mail.

He oversees the entire middle mile operation —He is accountable for the procurement and maintenance of Royal Mail’s entire 53,000 strong fleet.

Nick Dunn – Royal Mail National Distribution director Royal Mail -Living central England, today Nick is a passionate advocate for his people and a champion of ESG progress in transport, Nick is as committed to culture as he is to operational excellence.

Nick’s career began after graduating from the University of Huddersfield with a transport degree, stepping straight into the world of third party logistics with the Transport Development Group. It was here he gained a rare, end to end grounding in every aspect of the operation — the foundation of what would become an exceptional career in national distribution and transport leadership.

He went on to join Tesco as Transport Manager for one of its most critical grocery depots in Middlewich, and within just two years rose to Regional Transport Manager for the North. After a period with Sainsbury’s as Transport Development Manager, Nick returned to Tesco to lead Primary Distribution, before broadening his scope as General Manager of major distribution centres in Magor and Lichfield.

Never one to shy away from uncomfortable growth, he stepped into the role of Head of Programmes, where he led the Tesco Distribution change agenda — a pivotal move that accelerated his path toward senior leadership. His career then took him international: supporting the creation of the Fresh & Easy distribution network in California, and delivering what he remains most proud of — helping rebuild Tesco Tokyo’s operations following the 2011 earthquake.

Nick went on to lead the F&F Clothing supply chain across multiple distribution and returns centres, before becoming Tesco’s UK Transport Director in 2014, responsible for Primary and Secondary Distribution and the entire Fleet Maintenance function.

Today, Nick is a seasoned National Distribution and Fleet Director at Royal Mail. He oversees the entire middle mile operation — a vast processing, road and air network delivering more than 7,000 trips a day, rising to 12,000 during peak. He is accountable for the procurement and maintenance of Royal Mail’s entire 53,000 strong fleet, and has driven transformative improvements in quality, efficiency, safety and modernisation, including the rollout of state of the art telemetry. Most recently, his remit has expanded again, taking on leadership of 44 processing facilities to create a more agile, integrated middle mile under one structure.

A passionate advocate for his people and a champion of ESG progress in transport, Nick is as committed to culture as he is to operational excellence. And outside of work, he’s never happier than when watching Rugby Union — especially when Ireland are playing — surrounded by friends and family

 

 

 

Costas Gavriel, Addison Lee

 

Costas’s journey into the ground transportation industry began 30 years ago while he was studying the Knowledge for his Green Badge.
Determined to immerse himself fully in the craft of professional driving, he believed the best way to truly understand London’s streets, routes, and rhythms was to work within the industry itself.
Drawn to Addison Lee, Costa saw an opportunity not just for employment, but for education.
What began as an introduction to fleet operations quickly became a calling, evolving into one of the most trusted pillars in the organisation and the wider courier community. He leads with a stead voice of reason to ensure the Business and wider sector are fully supported.

From the outset, Costas Gvriel immersed himself in understanding how exceptional service is built from the ground up, vehicles, drivers, standards, and above all, people.
Ambitious, personable, and deeply values-led, Costas quickly recognised that this was more than just a role to support his studies; it was the beginning of a long-term career. As he progressed through early operational positions, his commitment and capability became increasingly evident. A formative encounter with CEO Patrick Gallagher proved pivotal, mentorship that helped shape his leadership philosophy and long-term vision. Over the following decades, Costas committed himself not only to his own development, but to creating meaningful pathways for the next generation of drivers and couriers to succeed.
First Decade: Foundations and Operational Excellence
Costas began his career within the fleet department, allocating vehicles to drivers and ensuring operational excellence from the outset. Even in these early years, he demonstrated a natural ability to build trust and create structure. He learned every aspect of the operation, earning respect through consistency, fairness, and high standards.
In addition to his professional achievements, Costas earned his Green badge, successfully completing the famously demanding Knowledge of London in 4 years. This extraordinary accomplishment reflects his resilience, discipline, and deep respect for the craft of professional driving. His unrivalled understanding of London’s streets strengthens his credibility and leadership, and he consistently shares that expertise to guide and mentor others.
He vividly recalls his very first fare in a TX1 from Islington to Embankment. The nervous butterflies, the adrenaline, the pride. It was a defining moment: a completely different feeling having someone trust you to take them safely through the capital. That moment never left him.

Second Decade: Discovering His Vocation in Driver Recruitment
Transitioning into driver recruitment marked a defining chapter. Costas found his true vocation in supporting people at the start of their journeys. As Driver Recruitment Manager, he has been instrumental in recruiting, mentoring, and developing both new and established drivers. He does not simply onboard drivers, he builds careers.
He has guided thousands through their first steps, offering practical advice, reassurance, and clear standards. His influence has directly shaped the strength, professionalism, and loyalty of the Addison Lee driver and courier network. Throughout this decade, one principle remained constant: everyone is treated with the same respect, whether a brand-new recruit or a long-standing professional.
Third Decade: Leadership, Advocacy, and Legacy
In his third decade, Costas evolved into one of the most trusted pillars of the organisation and the wider courier community. Widely regarded as the go-to person and steady voice of reason, he ensures couriers are fully supported, properly equipped, and set up for success, whether operating a car, bike or a van. His insistence on immaculate standards and operational excellence reflects both pride and care.
Renowned for his warmth, integrity, and approachability, Costas leads with quiet authority. He advocates tirelessly for drivers and couriers, regularly checking in, resolving challenges behind the scenes, and ensuring their voices are heard. Nothing is ever too much trouble. His passion for the sector remains as strong today as it was on day one.
Patrick Gallagher, CEO of Addison Lee, commented:
“Costas truly embodies the values that make Addison Lee special. His unwavering commitment, integrity, and care for both our people and our business have made a lasting impact. Whether he’s supporting our driver and courier community, leading by example at our Driver Recruitment Hub in Euston, or quietly solving problems behind the scenes, Costas is a unifying force who inspires everyone around him.”
Through three decades of consistent leadership, mentorship, and advocacy, Costas Gavriel has made a profound and lasting contribution to the ground transportation industry. This Fellowship recognises not only an outstanding career, but a legacy built on passion, personality, and an unwavering belief in people. Now, with decades of life experience behind him, he continues to support and mentor the next generation with the very same enthusiasm and humility he showed when he first entered the industry, ensuring the future of the sector is in capable and inspired hands.

 

 

 

Carla Gifford, Huxloe Logistics

Carla Gifford - Huxloe Logistics account director

A logistics track record over quarter of a century, spanning CitySprint DHL and DPD.

Today Carla is the Accounts Director at Huxloe Logistics.

A relationship Leader, creating and strengthening relationships whilst helping to defend against competitors.

Carla delivers a strategic ability to orchestrate plans with long term benefits to both parties while understanding the importance of customer requirements.

Carla Gifford, Huxloe Logistics account director ,Key Career Achievements,

Strategic Account Management

- Manage account revenues in excess of 2.5million per annum
- Maintain planned levels of revenue / Contribution
- Identify and develop additional revenue opportunities in line with set KPI’s
- Continually exceed targets of £240k additional revenue per year
- Develop multi functional, multi level relationships
- Continually exceed 95% retention

Call Centre Management

- Direct teams in excess of 200 UK based FT
- Maintain SLA’s with call volume in excess of 10,000 per day
- Own and champion customer service improvement plans to create engaged customers and facilitate organic growth.
- Recruitment, mentoring and development of teams, nurturing an environment where they could excel through encouragement and empowerment.
- Ensure constant development of products and services
- Adhere to and manage approved budget

Employment Summary

PHYTOCANN Customer Experience and Logistics Specialist
DHL Key Account Director
DPD Key Account Manager
CITYSPRINT Regional relationship Manager

Work Experience

Phytocann Group
Customer Experience and Logistics Manager – August 2023 – January 2024
Reporting to the Managing Director and responsible for
- Advise and implement customer experience focused role and department
- Implement a customer contact/CRM structure and Salesforce function
- Set out key tasks and vision for role and business

DHL
Key Account Director December 2022 – January 2023
Reporting to the Client Director, and responsible for a portfolio of customers and their retention and upsell.
- Retain a designated portfolio of customers spending typically greater than £1.5 million per annum.
- Maintain planned levels of revenue/contribution
- Develop detailed Business reviews for each customer
- Manage the successful handover of new accounts from the Sales Team / Implementation team

DPD September 2019 – December 2022
Strategic Account Manager
Reporting to the Regional CRM Manager, and responsible for a portfolio of customers and their retention and upsell.
- Retain a designated portfolio of customers spending typically greater than £2.5 million per annum.
- Maintain planned levels of revenue/contribution
- Develop detailed Account Plans for each customer
- Manage the successful handover of new accounts from the Sales Team.
- Develop multi-functional, multi-level relationships within customer’s organisations.
- Identify and develop any additional revenue opportunities

Citysprint March 2019 – November 2019
Regional Relationship Manager
Reporting directly into the Head of Relationships, and responsible for a team of Relationship Managers and KPI performance
- Support the Account Management strategy for key clients.
- Support team with price increases, contract management and negotiation.
- Adherence to KPI’s ensuring compliance and best practice.
- Support tender and re-tender responses for new and existing clients
- Support the implementation of new accounts.
- Ensure team adhere to all Service Level Agreements of key clients.
- Ensure implementation of effective team development and success.
- Ensure an effective balance between customer needs and commercial objectives.
- Support team with escalation decisions on credits, claims rebates and service recovery.

DPD
Customer Service Manager - UK 1999 – 2004

Reporting into Customer Service Director and responsible for the National Call Centre

- Own and champion customer service improvement plans to create engaged customers and facilitate organic growth.
- Recruitment, mentoring and development of 180 customer service agents, nurturing an environment where they could excel through encouragement and empowerment.
- Ensure business SLA’s are met and plans are in place for peak times.
- Effectively contribute to customer visits and presentations.

 

 

 

Daniel Goulding, EVRi

Daniel Goulding. Evri Area Manager for the West Division

This individual made the move into the parcel industry three years ago, following six successful years as an Area Manager at Aldi. Today he is the Area Manager for west division of Evri with 500 thousand parcels day.

Dan started as an Area Operations Manager for Evri covering Birmingham, Wolverhampton, Crewe & Liverpool, covering approx. 250,000 parcels daily.

Achieving two years of back to back improvements across the region, turning the patch into a 99% delivery area with annualised savings in the region of 2.5 million.

Dan has also successfully completed a 12-month CIPD course whilst working full time, to become an accredited associate member of the Chartered Institute of People Development.

Dan Goulding uses these skills day to day and has built a strong foundation in his team of people development, seeing three members of his team get promotions and a company leading employee engagement survey.

Since then, Dan has recently been promoted to Area Manager for the West Division, covering all operations across the West of the UK & the Isle of Man and approx. 500,000 parcels daily. The West Division are currently leading the way in 2026 with peak exit stability, service and cost metrics.

 

 

Grant Jones, TVS SCS

Grant Jones Senior Vice President TVS Supply Chain Solutions

Complex supply chain logistician starting with the orange blood of TNT as a Transport Controller in Automotive.

Joining CEVA Logistics in Lutterworth where he became General Manager Supply Chain Development - Automotive UK, Ireland, Nordics Region he then moved on to TVS SCS.

From Business development Director Europe for automotive, to MD in 2024 before step to SVP in 2025. Today marking a decade at TVS SCS Grant is the Senior Vice President of supply chain solutions.

Grant Jones SVP TVS SCS career stairway in complex supply chain automotive logistics.

Senior Vice President
Jul 2025 - Present

Managing Director

Chief Sales Officer, TVS Integrated Supply Chain Solutions Europe

Business Development Director Europe Automotive, Beverage, Rail & Utilities

TVS Supply Chain Solutions (TVS SCS) is a global provider of world class, end-to-end supply chain services for the Automotive, Industrial, Utilities, Beverage, Manufacturing and Defence markets. Our specialist services set us apart as a market-leading fourth party logistics provider. Services include: intelligent parts management; funding and planning; supplier management; warehousing; picking and packing; inbound and outbound transport and logistics; same day delivery; kitting; sequencing; IT software for parts forecasting and costing, Electronic Product Catalogues for immediate and accurate online ordering and client or consumer user manuals and product literature.

Business Development Manager - Automotive and Industrial Europe
Jan 2015 - Dec 2016

CEVA Logistics
General Manager Supply Chain Development - Automotive UK, Ireland, Nordics Region
2007 - Jan 2015

Solution Design Manager
Contracts Account Manager - Automotive Network
Account Manager Retail Sector
Lutterworth

TNT Transport Controller -Automotive
2002 - 2007

Coventry University

 

 

 

Damien Lack, DX Group

Damian Lack - National Hubs Director - DX Freight

Damien stepped up a decade ago to Regional Head of Logistics, within Lidl GB GMBH.

He was a Depot Manager Designate, DPD Group, Regional.

A team Manager at City Link, Swansea,

And today National Hubs director a DX Group.

Results-driven and a dynamic Senior Logistics and Operations Leader.

Over a decade of experience leading high-performance teams and driving operational excellence across the retail, parcel, warehousing, and haulage sectors.

Damien Lack DX - National Hub’s Director, DX Group - Proven track record in delivering substantial revenue growth, operational efficiency, and cost reductions. Adept at managing large-scale operations with full P&L accountability, overseeing budgets up to £90 million, and leading teams of over 1,000 employees. Recognised for developing and implementing strategic initiatives that optimise performance, reduce costs, and enhance customer satisfaction.

 

 

Ricky McAulay, Royal Mail

Ricky McAulay UK Operations Director Royal Mail

A lifelong career dedicated to finl mile. Four decades, from front line post round cadet in Glasgow to UK operations director.

Executive post grad at Said Business School, University of Oxford followed a three year MBA at Edinburgh Napier University.

One of the defining career highlights was successfully leading Royal Mail’s operational response to the 2020–21 global pandemic.

Known for investing time in colleagues at every stage of their careers, offering mentorship, guidance and a genuine commitment to helping others grow into leadership, some of which are in this room.

Ricky McAulay UK Operations Director Royal Mail - Ricky McAulay is Royal Mail’s UK Operations Director — leading one of the largest and most complex operational workforces in the country. He is responsible for the daily performance across the UK network, where his vast team connect over 32 million households and businesses every single day.

Ricky’s career with Royal Mail spans almost 40 years. He joined the organisation in 1986 as a postal cadet in Glasgow, later becoming a postman delivering across the city’s southside.

From those beginnings on the frontline, he has steadily progressed through every layer of the operation — leading delivery depots, stepping into Area Manager and Regional Director roles, and ultimately rising to UK Operations Director.

One of the defining highlights of Ricky’s career was successfully leading Royal Mail’s operational response to the 2020–21 global pandemic, ensuring the nation remained connected during one of the most challenging periods in recent history.

Throughout his career, Ricky has been a passionate advocate for people — championing diversity, fostering an inclusive culture, and actively supporting the development of future talent. He is known for investing time in colleagues at every stage of their careers, offering mentorship, guidance and a genuine commitment to helping others grow into leadership, some of which are in this room.

Beyond Royal Mail, Ricky also contributes his expertise in a number of external roles, serving as Chairperson of Your Place — a Fife Housing Group organisation — Chairperson of Angard Recruitment, a Board Member of Fife Housing Group and a Trustee of the Postal Family Fund.

Outside of work, Ricky is an avid cyclist who enjoys both the thrill of the sport and the sense of escape found on open country roads at the weekend.

With nearly four decades of service, deep operational expertise and an unwavering commitment to people, Ricky is a true role model of what can be achieved across a career in our industry.

 

 

 

Louise McCall, Smiths News

Louise McCall, Smiths News Head of solutions design and performance delivery

A part of delivering the nightly media miracle. Joining Smiths news almost straight after school more than two decades ago.

A period on secondment at Tufnell’s and implemented “Pass My Parcel” click‑and‑collect for Amazon at Stockport.

Senior operations and solutions design leader, experience delivering large‑scale operational performance for twenty years, Louise always finds a solution.

Driven to end‑to‑end solution design and transformational change.

Louise McCall - Demonstrated success in reducing cost, improving service, optimising supply chain operations and leading multi‑site, 24/7 distribution environments. Strong track record in stakeholder engagement, commercial alignment, governance and developing high‑performing teams.

Head of Solutions Design & Performance Delivery — Smiths News | Nov 2025 – Present
Lead end‑to‑end solution development for new and existing propositions, ensuring operational readiness, governance and strong launch performance.
Partner with commercial and growth teams to assess feasibility and cost‑to‑serve.
Drive improvement using data‑led insight and operational challenge.
Oversee supply chain and distribution planning to deliver efficiency and customer excellence.
Head of Operational Solutions and Delivery — Smiths News | Nov 2022 – Nov 2025
Led operational solution design across core and new business, enabling revenue growth.
Built strong customer relationships and safeguarded service performance across propositions.
Designed scalable operating models and continuous improvement frameworks.
Delivered projects supporting growth across five propositions, contributing to £2m profit growth in FY24.
Supported operations for clients including Evri, Co‑Op, Newsteam, ByBox, Citipost, Mercedes and Hallmark.
Group General Manager — Smiths News | Nov 2019 – Nov 2022
Managed five distribution sites, 160 staff and 165 contractors with full P&L accountability (£10.2m).
Ensured 24/7 distribution performance, legal compliance and operational excellence.
Strengthened publisher relationships and led key people initiatives.

Implemented “Pass My Parcel” click‑and‑collect for Amazon at Stockport.

 

 

 

Tony McCall, Smiths News

The partner of Louise McCall, a husband and wife duo, delivering the nightly miracle of paper media across the UK. Tony starting in retail with Ratner’s Jewellers before a move to Smiths News.
Using customer-first mindset to ensure operational processes align with customer needs, delivering high-quality service and timely responses to issues. Regularly assesses feedback and drives process improvements that enhance customer satisfaction.

Tony is a Strategic Thinker: Balancing the daily operational requirements with long-term goals by aligning operational KPIs.

Tony is the guru which guides Depot Managers on strategic priorities.

Tony McCall – Smiths News Regional operations manager – responsible for Liverpool , Stockport , Stoke , Shrewsbury and Newcastle upon Tyne .

Resilient: Leverage your ability to remain calm under pressure by proactively managing competing priorities, delegating effectively, and maintaining operational continuity during peak periods. Anticipate challenges and develop contingency plans to mitigate potential disruptions.

Innovative: Drive continuous improvement by championing new ideas and methodologies, such as Lean and Six Sigma, to optimise final mile operations. Encourage a culture of creativity within the team, empowering Depot Managers to identify and implement process enhancements.

Adaptable: Lead teams through change management, ensuring all staff are supported as you adjust operational strategies to meet evolving business needs. Use data and performance metrics to inform strategic shifts and communicate the reasons behind changes clearly to the team.

 

 

 

Julia Mitchell, EVRi

Julia Mitchell, Evri Area Operations Manager for the West

Julia has dedicated the past 12 years to Evri, starting as a Field Manager and progressing to Regional Delivery Manager for Crewe West.

All of this was achieved while navigating significant business change and balancing life as a mum to her nine-year-old son.

She led the Cheshire and North Wales region for over eight years. During that time, she transformed one of the most challenging regions in the network into a top-delivery performing area, achieving 98.92% delivery performance.

Under Julia Mitchell’s leadership, the region achieved an outstanding 98.92% delivery performance, rising to the top of the network.

Allan Dickinson explains, ‘She also delivered the lowest contractor spend Crewe West has ever seen, demonstrating strong financial control alongside operational excellence. Just as importantly, she built a stable, high-performing leadership team with strong management retention — a true reflection of her supportive and empowering leadership style.’

All of this was achieved while navigating significant business change and balancing life as a mum to her nine-year-old son.

Now promoted to Area Operations Manager for the West, overseeing Liverpool, Crewe and Winwick, Julia’s area is once again leading the network — a testament to her resilience, commitment and ability to deliver exceptional results through people.

 

 

 

Robin Nelson, Smiths News

Robin Nelson, Smiths News – Operations director Smiths News

A university gap year before joining Night freight three decades ago started a long standing career in logistics with an early ANC general manager role. Spending time with Target Express, City Link as a depot general manager. Relocating to the North East where he was branch manager for Yodel

Escaped the sector for a recent period in waste logistics with BIFA and took a role of operations director at Tuffnells. He also has the orange blood of TNT when he was the midlands and northeast regional manager for TNT.

Today putting the wide variety of experiences into his role as Operations Director Smiths News

Robin nelson was Smiths News regional operations manager for the South West with an fifteen million pound annual budget and a skill set for cost reduction aligned with service improvement before stepping up to operations director role.

TNT Express UK
Former Head of Regional Operations Midlands & North East
● Responsibility for 2000 colleagues across 15 sites
● Key stakeholder in transformation and turnaround projects

TNT Express UK
Former General Manager & Regional Operations Manager

Regional Operations Manager
● Responsible for 800 employees over 6 sites from all operational perspective
● Annual Cost budget £30 million
● Provide adequate internal and external Customer Experience, employee engagement, customer retention, quality service and operational costs and productivity.
● Compliance with Regulations and relevant internal Policies and Procedures
● Constant review of people capabilities, and provision against target levels
● Manage the implementation of projects to support Business Strategy
● Review of Operational Technology and key processes to identify areas of improvement and potential cost savings.

A long standing career in logistics. ANC general manager. Spending time with Target Express City Link as a depot general manager. Relocating to the North Est where he was branch manager for Yodel

Yodel (Relocated to Northeast) Branch Manager
Continuous assessment of volume v costs and decisions made according to need
Full handling of redundancy process from initial consultation to final dismissal
Full management of owner driver fleet
Full management of subcontractor contracts of service
Budgets, Sales, Operations and Customer Focus for Depot

 

 

 

Daniel Parrott, DPD Group

Daniel Parrott OP Ex Project Manager DPD

An individual passionate and motivated by logistics graduated at the University of Strathclyde with a Masters Meng. Daniel’s career in logistics began on the rugged West Coast of Scotland, growing up within the family firm, Oban Express.

Operating as a neutral consolidator in some of the UK’s most remote environments, he learned early on that Highland logistics is a vital lifeline rather than just a transport link.

He developed a profound understanding of "final mile" delivery, where distances are vast and standards must be absolute.

Whether managing test kits during the pandemic or spearheading operational excellence, Daniel remains committed to improving the sector, defined by his deeply value-led commitment to service.

Daniel Parrott DPD

Daniel’s career in logistics began on the rugged West Coast of Scotland, growing up within the family firm, Oban Express. Operating as a neutral consolidator in some of the UK’s most remote environments, he learned early on that Highland logistics is a vital lifeline rather than just a transport link. Handling both parcels and pallets, he developed a profound understanding of "final mile" delivery, where distances are vast and standards must be absolute.

Seeking to bridge the gap between practical experience and technical precision, Daniel earned an MEng in Product Design Engineering from the University of Strathclyde. This academic background, combined with his status as a Lean Six Sigma Black Belt, transformed his perspective. He views logistics through the lens of a "Design Engineer" treating every route, warehouse, delivery and process as a system to be optimised for maximum efficiency and zero waste.

Whether managing NHS PPE fulfilment or test kits during the pandemic or spearheading operational excellence, Daniel remains committed to improving the sector. His approach is defined by an ambitious, personable, and deeply values-led commitment to delivering operational excellence.

Daniel Parrott career stairway in express logistics

Masters graduate of University of Stratclyde with an MEng.

Menzies Distribution
Senior Continuous Improvement and Compliance Manager
Dec 2020 - Mar 2024 Glasgow, Scotland,

Project Governance, Build Strong Relationships and +17 skills

Business Analyst
Oct 2018 - Dec 2020

Project Governance, Build Strong Relationships

Operations Support
Nov 2015 - Oct 2018
Oban

Build Strong Relationships, Cross-functional Collaborations

Oban Express
Relief Driver and IT Developer during weekends and semester breaks

 

 

 

Cindy Perkins, EVRi

Cindy Perkins, Evri Area Operations Manager for the South West

This individual represents pride — not just of the role she holds, but of the journey she has travelled to be here in express logistics.
What she is most proud of isn’t the titles — it’s the growth. Growth in confidence. Growth in capability. Growth in understanding that leadership is about service.
It’s about supporting people, creating opportunities, and driving standards that make a difference.
Fourteen and a half years later as Cindy leads the region she is still learning, still growing. Still proud to be part of this express logistics sector.

Cindy Perkins journey with EVRI started 14 and a half years ago when she joined as a Field Manager. At that time, she was focused on learning the operation from the ground up — understanding our couriers, our processes, our customers, and what it truly takes to deliver day in and day out. Those early days taught her one of the most important lessons of my career: success in this business is built on people.
From there, Cindy progressed into a Compliance Manager role. That transition was a pivotal moment for her. It shifted her perspective from just operational delivery to accountability, governance, and standards. Compliance isn’t just about ticking boxes — it’s about protecting our people, our customers, and our reputation. It taught her attention to detail, integrity, and the importance of doing things the right way, even when it’s hard.
Allan Dickinson explains, ‘Cindy successfully moved up the ranks to Regional Compliance Manager, her responsibilities grew, and so did her understanding of leadership. She learned how to influence across teams, how to balance performance with principles, and how to lead through change. That role strengthened my resilience and reinforced that leadership is not about authority — it’s about consistency, trust, and setting the standard.’
Stepping up once again into the Regional Manager position was another defining chapter for Cindy . Now responsible not just for compliance, but for performance, culture, engagement, and results. It challenged her to think bigger, act faster, and lead more strategically. She learned that great performance comes from clarity, accountability, and empowering others to succeed.
Now as the Area Operations Manager for the South west, Cindy looks back on that 14.5-year journey with gratitude. Every role has shaped her. Every challenge has developed her. Every team she has worked with has contributed to who Cindy is as a leader.
What Cindy is most proud of isn’t the titles — it’s the growth. Growth in confidence. Growth in capability. Growth in understanding that leadership is about service. It’s about supporting people, creating opportunities, and driving standards that make a difference.
Fourteen and a half years later, Cindy is still learning. Still growing. Still proud to be part of this business.

 

 

 

Neil Redford, TVS SCS

Neil Redford UK Warehousing Operations Director, TVS Supply Chain Solutions

Nearly three decades of hands-on operational experience across automotive, security, and logistics sectors.

Neil began his career within the automotive industry, working in warehousing and distribution.

He later transitioned into the security sector, where precision, compliance, and risk management were central to delivery. Subsequently returning to logistics, applying his cross-sector expertise to complex sortation and distribution networks.

Today Neil is UK Warehousing Operations Director at TVS Supply Chain Solutions, reflecting on his career to ensure a sustained commitment to the development of high-performing logistics environments.

Neil Redford TVS SCS

Neil Redford has nearly three decades of hands-on operational experience across automotive, security, and logistics sectors.

He began his career in 1997 within the automotive industry, working in warehousing and distribution. This early grounding provided him with a strong understanding of structured inventory control, time-critical supply chains, and operational discipline in high-demand environments. He later transitioned into the security sector, where precision, compliance, and risk management were central to delivery. Neil subsequently returned to logistics, applying his cross-sector expertise to complex warehousing and distribution networks.

Today, as UK Warehousing Operations Director at TVS Supply Chain Solutions, Neil holds responsibility for the performance and strategic oversight of the company’s warehouse and distribution estate across the United Kingdom. His leadership underpins the physical infrastructure that supports nationwide transport, final mile, in-night, and specialist logistics operations.
Neil’s focus spans:

• Operational performance and service excellence
  • Optimisation of warehouse layouts and process flow
  • Health and safety governance and compliance
  • Workforce planning and engagement
  • Inventory accuracy and SLA delivery, consistently achieving service levels in specialist sectors such as rail

Recognised for his practical leadership style and deep operational knowledge, Neil plays a critical role in ensuring resilience, compliance, and continuous improvement across the UK network. His career reflects a sustained commitment to operational excellence and the development of high-performing logistics environments.

 

 

 

Kate Seals, Royal Mail

Kate Seals – Midland regional Operations Director Royal Mail

This individual is Values-Led and Results-Focused
Before our sector she had a Senior leadership experience building a distinguished career spanning retail banking.
In logistics she thrives on guiding Teams through change, turning challenges into opportunities, and inspiring people to reach their full potential.
Today with almost a Decade at Royal Mail as regional operations director for the Midlands. She leads approximately 8,800 colleagues and oversees the delivery of more than 117 million parcels annually
Kate operates at significant scale within one of the UK’s most complex delivery networks.

Kate Seals - With more than 20 years of senior leadership experience, Kate has built a distinguished career spanning retail banking and logistics.
She spent the first 15 years of her career in retail banking, progressing from branch network leadership to board-level roles. In highly regulated, customer-focused environments, she became recognised for delivering strategic transformation, raising performance standards and building resilient, high-performing teams.
For the past eight years, Kate has applied that leadership expertise within final-mile logistics at Royal Mail. As Regional Operations Director for the Midlands, she is responsible for 99 Delivery Offices and the collection and distribution function across logistics, middle mile and final mile operations.
Kate leads approximately 8,800 colleagues and oversees the delivery of more than 117 million parcels annually, operating at significant scale within one of the UK’s most complex delivery networks.
A committed champion of continuous improvement and Lean methodology, she has led major transformation programmes, raising operational standards while embedding cultures of trust, accountability and disciplined execution.
As National Sponsor of a major cost-saving programme, Kate has driven measurable efficiencies while safeguarding service performance and strengthening long-term resilience.
Known for her energy and strategic vision, Kate aligns teams behind clear business priorities, ensuring every part of the organisation understands its role in delivering success. She is passionate about developing future leaders and advancing professional standards within the courier sector.
Recognised for her outstanding contribution to operational excellence, cultural transformation and leadership within the UK courier profession.

 

 

 

Shamshair Singh Uppal, DPD Group

Shamshair Singh Uppal – star driver and ambassador to sector DPD

A rare and highly deserving fellow based on road deliveries.
National Courier Award winner, ambassador to express logistics sector
Shamshair (Sham) Singh Uppal – Woodstock DPD Van driver – Star driver - Community recognition of BBC Ambassador.

Sham, a DPD driver who took National Courier Award win for Fellows’ category as ambassador to sector 2026 in recognition of ambassadorial role for the sector as a star driver in the Woodstock postcodes for DPD

Fully supported by his delivery community, nominated and voted for, brought the accolade of BBC Ambassador in Business recognising excellence in the community.

An Ambassador for our sector delivered by Sham.

Sham Singh Uppal
DPD driver Shamshair Singh Uppal, known as Sham to the locals, became the subject of praise in the 'We Love Woodstock' Facebook group.

Hundreds of comments praised the impact he has left on his local community, including how he helped one person scrape ice off their car, and another saying, "when your delivery driver hugs you when you've been made redundant... you know you've been Sham'd." After the Facebook post took off, locals got in touch with Sham's depot to organise something special for him. DPD arranged to have him pick a parcel up at a shop where he was surprised by the familiar faces of the Woodstock residents and a BBC news crew.

Sham was presented with a card that had screenshots of comments from the Facebook group and personalised messages written by his fans; he was then interviewed by BBC Radio Oxford's Sophie Law. Sham has endeared himself to his local community and is a true ambassador of DPD.

National Couturier Awards 2025 Samshir Singh Uppal Ambassador for sector
Presented by City of London livery wardens for fuellers and Carmen, Ash Shastri and Vince Dignam.

 

IOC fellows news flash 2025

DPD Woodstock star driver Shamshair Sing Uppal – Woodstock DPD Van driver – Community recognition BBC Ambassador

BBC Radio Oxford's Sophie Law interviews Sham, top courier in Woodstock

DPD comment, ‘Our drivers are always passionate about serving their communities, but one of our drivers in Woodstock has made such an impression that the local residents organised a special surprise for him. Shamshair Singh Uppal, known as Sham to the locals, became the subject of praise in the 'We Love Woodstock' Facebook group, with over 700 people liking the post and residents describing him as "courier of the year 2024".

Among the 300 comments including how he helped one person scrape ice off their car, and another said, "when your delivery driver hugs you when you've been made redundant... you know you've been Sham'd." After the Facebook post took off, locals got in touch with Sham's depot to organise something special for him. Sham's manager arranged to have him pick a parcel up at a shop where he was surprised by the familiar faces of the Woodstock residents and a BBC news crew.

Sham was presented with screenshots of comments from the Facebook group and personalised messages written by his fans; he was then interviewed by BBC Radio Oxford's Sophie Law.

Facebook – ‘Well done to Sham for such an amazing job over the past seven years! You can read the BBC's article on this here, which includes a video from the day: https://lnkd.in/emKvGfJi ‘

 

 

 

Rob Wilcock, TVS SCS

Rob Wilcock Business Development & Account Director TVS SCS

Graduating Lancaster University Management School. Rob’s life career is in logistics roles at Night Freight, DX, Montgomery Transport Group & Menzies.

A track record of transformational commercial leadership, and significant experience in developing and managing sales functions.

Rob coaches’ teams to deliver higher quality business, higher annual recurring revenues with lower customer acquisition costs. He has a proven track record of delivering consistently throughout his career, both individually and in the teams he leads.

Today Rob is the Business Development & Account Director TVS SCS

Rob Wilcock TVS SCS

I coach teams to deliver higher quality business, higher annual recurring revenues with lower customer acquisition costs. I have a proven track record of delivering consistently throughout my career to date, both individually and in the teams I lead:

- In 2021 I successfully launched the UK’s newest overnight express network in the UK, successfully competing with the mainstream carriers (DPD, FedEx, DHL). I developed the strategy and the foundations required, secured the base clients and represented Menzies nationally.

- In 2024 I led the team who secured a major UK retail contract, valued in excess of £25m p/a revenue with significant positive EBITDA impact, and a more favourable commercial structure, relative to similar contracts.

- In 2025 I successfully led the change of approach and commercial strategy in a failing overnight network, increasing fees by 23.2% on average, resulting in a positive EBITDA impact of £3.6m p/a.

I am passionate on building great customer experiences. I focus on people and team development, coaching elements of value and their application in developing and managing customers. Underpinning all my major successes to date is a team of people who deliver against a clear strategy, that I have set or led. My goal is to continue to work in roles where I can lead strategic development, identifying and building upon market opportunities and industry changes over the medium to long term.

Education:

2006 to 2009 Lancaster University Management School
BA (Hons) Management and Organisations 2.1 (Obtained)
with Entrepreneurship (Minor)
Top 5 UK Business School

Modules included: Advanced & International Human Resource Management, Organisational Perspectives, Organisational Studies and the Management of Change, New Venture Planning, Accounting and Finance and Management in Society. University award winner in the annual project for New Venture Planning (biofuel production business).

I am proud to have led Lancaster Universities Enactus team for 2 years (enactus.org). I have presented in New York at a HSBC global education conference and travelled to Shanghai to develop a UK-China commercial partnership.

Rob Wilcock TVS SCS

TVS Supply Chain Solutions Limited April 2024 to present
Business Development & Account Director

My key objectives are to manage the existing trading base and accelerate the growth in the UK business. TVS has a range of services from traditional warehouse and distribution, through to custom SaaS products that deliver clients a range of values.

Key Achievements:

- Delivered commercial standardization, reduced complexity in multiple business units. Positive EBITDA impact of £3.6m over trading base of c.150 customers achieved in a formerly failing division.
- Introduced standard product offerings and moved the businesses mindset from heavy customization towards standardization, with the objective of accelerating growth.
- Driven the cross-selling agenda, upskilled teams can actively sell other group services.
- Supported the commercial negotiations during a challenging customer offboarding program. Supported an improved outcome vs. what would otherwise have been achieved.
- Significant new market entry into Facilities Management sector. Delivered anchor client (Tesco).
- Upskilling team members, generating improvements in the total return they can generate vs. what has been achieved previously.

Menzies Distribution Limited 2019 to October 2023
Sales Director

My key objective was to start and scale a national distribution network in the UK. In 2018 Menzies derived c.5% of revenue from non-Newstrade activity (of total c.£700m), by 2023 this had risen to over 20%. The growth allowed the PE shareholder to divest a majority shareholding to InPost in Summer 2023, realising a significant gain on original investment.

Key Achievements:

- Transformed Menzies by launching an overnight express network in the UK in 2021, underpinned by a Tactical and Strategic plan to deliver, that I developed in my first year with Menzies.
- Delivered individual contracts up to £15m p/a with a range of high street and multinational brands.
- Sponsored foundational projects across business disciplines to enable strategic vision delivery, including:
o Significant CX improvements by implementing ZenDesk software across our sites / customer base.
o Technological improvements by implementing Metafour platforms between Menzies and our clients.
o Multiple operational hub/spoke system project changes.
o Initial changes and continual evolution of financial cost and pricing models.
- Transformed the commercial functions and improved go to market strategy, building from a base of 4 FTE to 20 FTE including:
o Replaced legacy STIP with profit-based growth commission scheme.
o Replaced previous CRM, established commercial frameworks, adopted governance structure for sales.
o Redesigned customer contracting and legal processes.
o Coached markets specific values and strategies.
o Modernised marketing and sales collateral, cross-team support.
o Changed pricing approaches, continual evolution of methods.
- Coached a culture of high performance, my teams per FTE outperformed the industry typical for development at a rate of 3:1. This means £3m p/a ARR per FTE vs. £1m normal level in other similar businesses.
- Delivered immediate changes during covid lockdowns to pivot the business from some clients who themselves had to close to operations with major retail/healthcare to replace lost profitability. Major operations started swiftly with the NHS and Tesco.

Jasper Brown Limited February 2018 to August 2019
Sales & Business Director (Interim Consulting Roles)

- Fulfilled contract sales and leadership roles to UK based logistics providers, working as part of senior teams to develop and drive sales strategy in the wider business.
- Contracts include roles with Menzies Distribution, Kinaxia Logistics and McMurrays Haulage.
- Equivalent of £5m annualised contract wins over past 12 months across all clients.
- Margin improvement of £200,000 per annum from £5m trading base, growth in gross margin of 15.6% year on year for McMurrays Haulage.
- Sales process development, margin development and management of costs.
- Development of solutions and network design.

Montgomery Transport Group April 2014 to February 2018
Sales Manager (UK Wide)

- 50% of time covering UK for corporate accounts – both New Business and Account Management
o Personal responsibility for £6m portfolio of clients which included:
§ 80% of the UK Computer Games Market
§ Largest combined White and Brown Goods brands in UK&I
§ Pharmaceutical Distribution for Market Leader
- 50% of time in sales leadership, team management and development.
o Responsible for recruitment, training, and development of sales executives across the MD business portfolio. Responsibility for the graduate training scheme; performance management of the team through monthly sales, visits, accounts targets and quarterly / annual reviews.
o Responsible for forecasting, setting and control over commercial budgets; weekly and monthly reporting plus KPI development.

Montgomery Transport Group April 2011 to April 2014
Sales Executive

- Responsible for the start and development of UK domestic pallet network business from our Preston site, which now trades at £3.5m revenue annually.
- Individual pallet distribution wins up to £400,000 annually for our Irish Business Units.
- FTL account wins up to £1.5m annual trade.
- Converting cold leads into trading accounts and developing existing accounts with a focus on both Irish and English distribution.
- Focusing on Retail / Consumer Electronics & Medical Industries.

Night Freight (GB) Ltd (now DX Group) November 2010 to April 2011
Depot Sales Manager

- Territory based business development manager operating out of Manchester (M, SK, WN, BL, and OL postcodes).
- Covering 1 man, 2 man and contract delivery networks and responsible for all aspects of converting un-qualified leads from cold initial prospect to trading accounts.
- Day-to-day management of trading base (>£3m per annum).

Service Care Solutions Limited 2009 to 2010
Recruitment Consultant

- Developed a desk for prison services recruitment and custody recruitment.
- Arranged and visited clients: HMPS and criminal justice charities.
- Hit all monthly business targets for each month since starting with Service Care.

SIFE Lancaster (Now Enactus) 2006 to 2009

- Responsible for a 50 strong team (Recruitment, Training, Motivation & Target Setting).
- Conducted projects in Shanghai with the Shanghai Institute of Foreign Trade.
- Presented at the 2007 HSBC Financial Literacy Conference in New York on the “utilisation of interactive resources in education” to over two hundred delegates and HSBC employees from around the world.

Rob has also lectured as part of the National Academy of Gifted and Talented Youths (NAGTY) for business and worked with the Northern Leadership Academy (part of NWDA) whilst at University, delivering financial literacy projects.