Yodel, handling more than 150 million packages a year, adapted quickly in March, even partnering with taxi firms at one stage to help deliver the extra packages.
Mike Hancox said on BBC, ‘It will be our biggest ever year. It's been like Christmas for the last six months for us.’
DHL Trend radar looks at Artificial Intelligence, Robotics, Quantum Computing, Sustainability & Global Volatility
-COVID-19 accelerating digital and automation agendas, as well as future of work
-Dynamic growth in data analytics, artificial intelligence, robotics, IoT, Cloud, API’s signal a new normal for logistics
-Breakthroughs in Quantum Computing, Blockchain, and Space Logistics signal new niches for logistics providers to solve large-scale problems and create new services
-Sustainability is a cross-industry imperative, accelerating the need for innovation in packaging, planning, optimization and building management to curb emissions
GLH launch clarity of COVID safety in new infographic
Rob Scott explains. ‘Every single journey is governed by our Safety Charter and our new measures are designed with your health and safety in mind. Wherever you're heading this week.’
IOC Vice President, former transport minister, Sir John Hayes CBE MP and one hundred thousand vans at the table for the top-level briefing of all things express. Three life services fellows online for the event, Jeffrey Ritterband, Justin Moore & Alistair Cochrane.
Sir John spoke from Westminster as the days COVID briefing unfolded, Sir John then congratulated the express sector for delivering in lockdown and announced news of the National Courier Awards, "my formal job is to tell you and cut the ribbon as the awards go on the road and are delivered to you."
Fellows lodged questions in a hot house of ten min keynotes from Govt to region, TfL & TfGM finishing with expert Alan Lewis on IR35 Covid-19 furlough.
Graham Thomas, Ocado ‘Asked Renault when they can deliver the EV van and where were they are on 4.25 ton availability with batteries for a regular licenced driver.’
Emma Smith Hermes asked DWP when the new express introduction course would be nationally available.
Rob Scott GLH queried TfL on road space. Chris Floyd DPD sought communication channels from IOC Hon fellow Highways England boss Jim O’Sullivan’s key note on UK strategic roads network.
Andy Margolis, Tuffnells asked national police for reporting procedures and Richard England Cambridge Co asked Alan Lewis for a future furlow vision.
IOC wrapped the whole masterclass in less than two hours, A full briefing from latest freight policy on road and region to furlough on the payroll. It was not to be missed.
Fellows can recap the whole Zoom here with individual speaker links after the break
COUNTER TERRORISM POLICE INVESTIGATION
Counter Terrorism Policing are warning Couriers and delivery companies to refresh their mail screening policies and training after a series of incendiary devices were sent via mail throughout the UK.
Lloyd Dunn, CEO at DX, ‘Two million pound turnaround, the sleeping giant is awake.’
Ronald Series, Chairman ‘DX fully operational throughout COVID’
DX (Group) plc reports a return to full-year profitability for first time in four years in its full-year report issued Thursday Sept 17th.
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