Nick Wells, Executive Chairman, Whistl, said: “This is a fantastic win for Whistl based upon a tenacious and customer first approach by the whole team. It has taken a few years to land this contract but our proactive approach, passion and focus on delivering added value, plus cost-effective solutions has taken this opportunity over the line. We look forward to building a long-term relationship with Nationwide in the coming years.”
Nationwide is the world's largest building society, with over 17 million customers and the contract covers all of the Building Society’s transactional and marketing mail items. The Bulk Mail DSA contract is one of the largest in the UK.
Whistl have wanted to work with Nationwide for many years and clinched the deal after offering a compelling long-term relationship with competitive pricing, cost savings and a proactive approach to managing the contract through a dedicated Account Team.
The announcement of the Nationwide win coincides with the 20th anniversary of Whistl, then known as TNT Mail, winning its first DSA customer – Sky, following the deregulation of the UK postal services in the early 2000s.
Marcus Farr, Senior Operations Manager, Business Services Nationwide, said “As a Mutual, we are always looking to work with partners who can help us deliver value for money for our members whilst meeting our high standards of service delivery. The passionate and proactive approach from the team at Whistl, coupled with their industry insights and knowledge, have enabled us to deliver a cost-effective and efficient service which will ensure we can continue to deliver critical communications to our customers in the years ahead”.
Whistl continues to be the UKs largest DSA Bulk Mail operator and in 2023, it continued to grow its share of the overall DSA market by 1.12%, despite the market volumes returning to a long-term decline trend of 6-8%.
Whistl is a £770+ revenue, delivery management company that provides mail, parcels, leaflet advertising, fulfilment and contact centre services in the UK and internationally. Headquartered in Marlow, the Whistl group of companies operate across the UK, and handles in excess of 3.6bn items a year.
