More people want faster delivery for higher-value goods
The Institute of Couriers in collaboration with the Universities of Derby, Exeter and Sheffield Hallam have launched a brand-new academic paper that is a must-read, whether you take a look at the intro or deep dive into the numbers, this paper brings a sector vision of express change today. Five years of longitudinal answers for questions on delivery speed. The IOC are delighted to announce the respected academic paper is free to download. Check below and click today. Take a look at the intro, abstract or summary and then choose a deep dive into the real nuts and bolts of five years of changing trends in the exploding value of speed for delivery in express logistics.
Five years of the longitudinal survey data on delivery speed values for express logistics
The formal title of the academic paper ‘ Understanding customers' adoption of express delivery service for last-mile delivery in the UK.’ Published by : International Journal of Logistics Research and Applications (CJOL). Joint authors, from Universities, Derby, Exeter & Sheffield Hallam
The paper is open access now
IOC asked four thousand people the value of delivery speed and other expectations for e-retail delivery across five years. The full data is available free on download from International Journal of Logistics Research and Applications (CJOL)
ABSTRACT for the paper – delivery speed and delivery reliability
With the surge in online purchases, customers' requirement for last-mile delivery also increases. This study focuses on the express delivery service, the primary channel in last-mile delivery, to discover the factors influence customers' use. Based on the extended Unified Theory of Acceptance and Use of Technology, a conceptual model is proposed to structure the hypothetical effects between the constructs performance expectancy in delivery speed and delivery reliability, effort expectancy, facilitating conditions and behavioural intention. A 5-year (2015–2019) longitudinal survey was conducted in the UK, and 3964 responses were collected to validate the model. The results indicate that the performance expectancy in delivery reliability has a positive impact on customers' behaviour intention to adopt an express delivery service, while the performance expectancy in delivery speed, unexpectedly, shows insignificant impact. Moreover, the effort expectancy was found to have no effect on behaviour intention; however, the facilitating conditions have a negative influence.
Click here to download your copy of the whole paper.
The paper is open access now
