IoC News - May 2013

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Yodel training 1,000 drivers.

A thousand Yodel drivers and service centre staff from across the UK will go through a 12 month  course that is being delivered by Talent Training and has been funded by Yodel and Derwentside College via the Government's Skills Funding Agency (partner organisation of the Department for Business, Innovation and Skills (BIS)). Enrolment has already taken place and induction packs are being sent out this month.  Employees will then each attend a series of facilitated workshops and one to one coaching sessions, covering twelve core units, over the course of the year. Yodel, which delivers over 150 milllion parcels a year on behalf of the majority of the UK's top retailers, has spent two years developing the bespoke programme, The resulting course will provide Yodel employees with a Level II Diploma in Customer Excellence in Logistics.

Commenting on the launch, Neil Lloyd, CEO, Yodel said; "The Customer Experience Academy is aimed at supporting drivers and other colleagues to deliver the highest level of customer service. "We believe our investment in creating and delivering this programme is testament to Yodel's commitment to developing our workforce and strengthening customer experience skills.  It will provide us with a benchmark for quality and competency and provides our clients with reassurance that we hold them and their customers at the very core of our business." Yodel's network of self employed couriers, owner-drivers and agency partners will also be able to complete a 'Lite' version of the programme this year.  This will be delivered by service centre training champions, with plans for the full course to be made available to them from 2014.
Neil Lloyd concluded; "Although the content of the programme is driven by Yodel, we hope that this will set a standard for the industry and that the framework will be adopted by other logistics companies."

The news follows the recent announcement that Yodel is a founding member of the Smart Business Academy, a collaboration of logistics, transport and supply chain employers, who have come together to improve the perception of careers in their sectors and create business growth and jobs.

Vehicle Crime at Loughbourough June 12th and 13th.

New president elect Dr Elaine Hardy of IAATA is hosting the UK Vehicle Crime Conference - to be held at the Henry Ford College at Loughborough University.  Police and Government Agencies' experts and staff complement the mix of delegates, all providing a clearer focus on a multi layered response to this form of criminality. This event is to be held at the Henry Ford College, Loughborough University, Leicestershire on the 12th and 13th, June 2013. With keynote speakers from leading organisations across the sector, the event attracts up to 150 delegates and is the focus of both industry and media attention. A number of Commercial Exhibitors will have stands each bringing state-of-the-art solutions and best practice to the attention of delegates. For more information see here:


Last modified on Thursday, 08 October 2015 00:18