Evri, is redefining accessibility in logistics and has marked the first anniversary of its strategic partnership with disability equality charity Scope, by surpassing its fundraising target and publishing its inaugural Social Impact Report, underscoring its ambition to become the UK’s most accessible delivery company.

The report highlights Evri’s bold ambition and showcases key achievements from the past 12 months as Evri’s brand momentum has also been recognised externally by Citizens Advice in its annual parcels league table, which highlighted Evri as the only parcel carrier to have a positive upward trajectory since the league table began in 2021.

Evri is continuing its thrust towards becoming the most accessible parcel delivery company by committing to further fundraising in its second year of partnership, whilst also showing meaningful progress in other areas including being one of only two firms to have improved their Citizens Advice customer service score over the last three years. Evri has also been named among the Top 10 Most Improved Brands in the UK by YouGov’s Brand Index, reflecting rising consumer trust and satisfaction.

Since launching the partnership at Evri’s 50th anniversary gala, the company has raised over £160,494, exceeding its initial goal of £125,000 for year one. Over the last year, Evri has:

Raised more than ever before through activities ranging from painting plant pots, climbing mountains to holding bake sales.

Launched doorstep accessibility preferences which has enabled more than 90,000 customers to select doorstep options and give their courier instructions for a successful and comfortable delivery.

This can be done within the Evri App by following these instructions:

Step 1: Click ‘more’, ‘preferences’, then ‘accessibility instructions’

Step 2: Select one of three options; give me more time to get to the door, ring my doorbell instead of knocking or don’t block my doorway with a parcel.

Step 3: Click ‘save’

Commissioned a full digital accessibility audit and integrated the AccessiBe widget on Evri.com, the widget has around 500,000 users per month and offers a number of profiles which automatically make suggested adjustments, such as a seizure safe profile to pause all animation.

Supported Scope’s flagship campaigns including its carol concert, the Scope Awards and Disability Pride Month.

Driven awareness of Scope on Evri’s electric fleet, ParcelShop device screens, website and more.

Established the Evri Body Collective, a quarterly listening session, and conducted a colleague insight survey, to gain a deeper understanding from people with lived experience of disability.

Reviewed policies to ensure best practice, with a planned roll out of accessibility training for colleagues. Evri has also refreshed brand guidelines, adding new colours to its palette to increase colour contrast, and launched accessibility guidance for ParcelShops.

Piloted a first of its kind donation scheme for Scope in September and October enabling consumers to donate items via Evri’s network for free, by dropping off items at any of Evri’s 10,000+ ParcelShops or Lockers with Evri delivering directly into Scope charity shops. Items from the campaign sold in the first few weeks have already raised more than £1,200 for Scope and the campaign also helped increase awareness of Scope, reaching 81 million people through media.

The volume of parcels sent via the donation scheme also contributed towards Evri’s continued increase in parcel volume. Earlier this month, Evri announced record half-year results reporting a 12% increase in parcel volumes.

Funds generated by sales of the donated items help Scope to support disabled people and their families. There are 16 million disabled people in the UK and Scope’s free helpline is a lifeline giving guidance, advice and emotional support. With the average call costing £15, every donation helps.

Martijn de Lange, CEO, Evri Group, said:

Together with Scope, we’re building a delivery experience that works for everyone; our colleagues, couriers, customers and clients. Every parcel, every person, every place. Our own research shows that one in four people rely on home deliveries to maintain their independence or improve their quality of life. That’s why we set a bold ambition a year ago that we aim to become the most accessible parcel delivery company. I’m incredibly proud of the achievements of the last year, from launching accessibility preferences to supporting Scope’s campaigns and initiatives. These steps bring us closer to our ambition. Over the next few years and beyond, we’re dedicated to ensuring Evri better serves our communities and is an amazing place to work for all. We aim to make a positive impact on the lives of people with a condition or impairment and help create a more inclusive and equitable society.

Mark Hodgkinson, CEO, Scope, said:

Evri's dedication to becoming the UK's most accessible delivery service aligns perfectly with Scope's mission for disability equality. This partnership exemplifies the transformative impact that can be achieved when business and charity unite around a shared purpose, breaking down barriers and creating inclusive opportunities.

Our collaboration with Evri is a testament to the power of strategic partnerships. Together, we are demonstrating how accessibility and innovation can drive lasting change, making the world a fairer place for disabled people. Evri's commitment to accessibility shines through in this partnership. By working together, we are showing how businesses and charities can create lasting change when they share the same values, inspiring more organisations to follow our lead.