Corporate Awards

 

Presented by Rt. Hon. Seema Malhotra MP and Traffic Commissioner Sarah Bell

 

Government Recognition – DVSA Cardiopulmonary

‘Thirty thousand people a year have a heart incident outside of a hospital environment’

Govt dept-body recognition in transport
Vision to save lives on the roads

Engaging the Drivers to deliver cardiology

DVSA bring Cardiology to driver theory test to save lives

Saving lives on the road with change to theory test

DVSA Bob Hannigan keynote on driver theory test change for cardiopulmonary support

Masterclass keynote by DVSA Bob Hannigan at IOC Round Table. CPR in driving test theory test by Bob Hannigan. ‘Thirty thousand people a year have a heart incident every year outside of a hospital environment. Bob challenged the fellows with operational cpr questions, the answers were strong and correct. Link for first aid updates in Highway code.’

Driver Training to save lives added to theory test

The Driver and Vehicle Standards Agency (DVSA) is adding questions about Cardiopulmonary Resuscitation (CPR) and how to use defibrillators (AED) into the official learning materials for car and motorcycle theory tests

• The Driver and Vehicle Standards Agency (DVSA) is adding questions about Cardiopulmonary Resuscitation (CPR) and how to use defibrillators (AED) into the official learning materials for car and motorcycle theory tests
• This is part of a partnership working with leading national programmes from across the UK to raise awareness of these life-saving skills
• All road users are being encouraged to learn basic CPR skills and know how to use a defibrillator in an emergency
DVSA is encouraging learner drivers to learn life-saving skills in a move that could reduce strain on the NHS, boost cardiac arrest survival rates and increase the number of people with vital emergency skills. Questions on basic CPR and defibrillator use will be added to the car and motorcycle theory test in early 2026. Learners are encouraged to prepare by picking these skills up early. Drivers are often first on the scene when someone suffers a cardiac arrest. Adding this information into the official learning materials means that the 2.4 million learner drivers who take their theory test each year will have a better understanding of the skills to use in an emergency.

This is part of a partnership with DVSA and leading national programmes including the Save a Life programmes in Wales, Scotland and Northern Ireland and Resuscitation Council UK, the leading healthcare charity responsible for setting CPR guidelines. The initiative also supports the UK Government's Plan for Change commitment to build an NHS fit for the future by reducing preventable deaths and easing pressure on emergency services.

Safety at roadside is a key unit of the Express manager degree apprenticeship and taught as a University unit for managers dealing with fleet to help drivers save lives. The Degree hosted at UWL is levy paid and next starts begging in Sept and then Feb for the 2026 new year.
Safer roads, safer lives - In the UK, over 40,000 people suffer an out-of-hospital cardiac arrest each year, with fewer than 1 in 10 surviving - but if CPR is given and a defibrillator used within 3-5 minutes of collapse, survival rates could be as high as 70%.

DVSA Chief Driving Examiner, Mark Winn said: “Part of being a safe and responsible driver is knowing what to do in an emergency – how to step in and make a real, life-saving difference. “Learning CPR and how to use a defibrillator is a very simple skill and adding this into the official learning resource is a great way for DVSA to support the drive to raise awareness.”

Official learning materials have already been updated to give learner drivers time to familiarise themselves with the new content. This includes The Official DVSA Guide to Driving – the essential skills and The Official DVSA Guide to the Theory Test for Car Drivers, with updates to motorcycle publications to follow.

The driving theory test is taken by learner drivers before they can book their practical driving test. The test has 2 parts that are booked and taken together:
• multiple-choice questions - 50 questions covering topics from road signs and traffic laws to vehicle safety, hazard awareness and first aid. Learners must get at least 43 out of 50 right to pass this section
• hazard perception - a video test about identifying developing hazards on the road
You must pass both parts to pass the overall test.
Over 2 million theory tests are taken each year, with a pass rate of 45% between April 2023 and March 2024.This means that in preparing for their test and studying for the enhanced questions, hundreds of thousands of people annually will gain knowledge of life-saving skills.
Common scenarios where drivers might need CPR skills include:
• road traffic incidents - following vehicle collisions, people may suffer cardiac arrest due to trauma, shock, or underlying medical conditions made worse by the stress of an incident
• roadside emergencies - drivers can encounter people who have collapsed at bus stops, service stations, or while walking along roads - these may include joggers suffering sudden cardiac arrest, elderly pedestrians, or people with underlying heart conditions who collapse in public spaces
• service area incidents - at motorway services, petrol stations, and car parks, drivers witness medical emergencies where their intervention could save lives before professional help arrives breakdowns - when assisting someone with a broken-down vehicle, drivers may encounter people experiencing medical emergencies, particularly older drivers or those with pre-existing health conditions who become distressed during vehicle problems.
These images of CPR questions as they would appear on a theory test are available for use in a news story with credit given to DVSA:

 

 

 

David Jamieson Road Safety Award

 

2 winners, SHIFT & Whistl.

 

 

 

SHIFT (Structured Health Intervention for Transport ) programme.

 

 

 

A driver-focused practical health programme

HGV drivers face some of the worst health outcomes of any profession, with long hours, sedentary work, and limited access to wellness services.

This programe recognised this gap and, in collaboration with the Leicester Diabetes Centre (NHS) , co-designed SHIFT with input from drivers, unions, and industry leaders.

The programme was rigorously tested in an NIHR-funded cluster RCT,

It was shown to significantly improve physical activity levels, reduce sitting time, and support long-term healthy lifestyle change particularly among drivers living with obesity.

Leicester Diabetes Centre (NHS) in conjunction with Loughborough University

Professor Stacey Clemes

Professor Stacy Clemes is an exceptional academic whose pioneering work has delivered transformative impact in the courier and logistics sector through the development and rollout of the SHIFT (Structured Health Intervention For Transport ) programme. Over the past decade, Stacy has led a research and implementation journey that has not only improved the health of thousands of HGV drivers but is now shaping best practice in professional driver training and occupational health.

What sets Stacy apart is her unwavering commitment to real-world application. Working alongside major logistics companies including Wincanton and DHL, she translated SHIFT into a DVSA-accredited Driver Certificate of Professional Competence (CPC) module. To date, over 6,500 drivers have engaged with the programme, with 77% reporting intentions to change their behaviour. The initiative has improved morale, job satisfaction, and raised health awareness across Wincanton's entire driving workforce.

One Wincanton driver commented:

“Two of the guys at my site have now broken the 2-stone weight loss point, which is amazing — and others are being far more active and getting great results. Including myself — I’ve started running again and lost 10 lbs. This in itself proves what an excellent programme SHIFT is!”

Stacy leads with integrity, humility, and a team-first ethos. She is widely respected not only for her research but also for her inclusive leadership style, fostering collaboration across academia, industry, and the NHS. She is a mentor, role model, and advocate for improving the lives of those often overlooked in public health.

By bringing world-class research into the heart of the courier sector, Stacy is redefining occupational health and delivering national, measurable impact. Her contribution is not just academic — it is human, far-reaching, and worthy of national recognition.

 

 

Whistl

 

Road Safety Award double-year recognition
A nomination building on a robust platform win from last year

School road safety visits near depots across the country
Community engagement installing early awareness of road safety
The team developed a comprehensive 12-month toolbox talk plan
hydration and healthier habits for driver programme.

2024, achieved a 34% reduction in incidents compared to the previous year.

In 2025, the team have observed a reduction in the severity of the incidents

Ongoing commitment to road safety.
Road Safety Award for the second year running
Whistl Driver Training Team for the

Mark Broad nominates the Whistl Driver Training Team for the Road Safety Award for the second year running, due to their ongoing commitment to road safety.

Community Engagement and Educational Outreach - During the Brake Road Safety Week in November 2024, the Whistl Driver Training team visited several schools near our depots across the country. The driver trainers targeted primary school children, aiming to instil early awareness of road safety principles. The sessions included engaging toolbox talks on the Highway Code and the dangers associated with distracted walking, which is a common hazard among young children. To enhance experiential learning, the team show cased a range of vehicles, including a 44-tonne HGV, a Whistl van, and an electric car, allowing children to explore and understand different vehicle types firsthand. The schools appreciated the interactive experience with Whistl and valued the time and effort dedicated to promoting road safety among younger generations. The visits were so popular that they will be repeating this initiative this year during Brake Road Safety Week.

Road Safety Fundraiser - Our Bedford driver trainer, Steve Gelling, undertook a skydiving challenge, successfully raising £1,076 for Brake, the leading road safety charity. This effort exemplifies the team’s dedication to supporting broader safety initiatives beyond their immediate operational responsibilities.

Proactive Safety Programs and Driver Well-being - The team developed a comprehensive 12-month toolbox talk plan focusing on fostering a safety-first culture. A key focus in August 2025 was addressing driver fatigue, a critical factor in road incidents. To support this, Whistl invested in stainless steel water bottles for all drivers, encouraging continuous hydration and healthier habits. This initiative aims to reduce fatigue-related incidents and promote overall driver well-being.

Achievements in Incident Reduction and Continuous Improvement - The Driver Training team has prioritised ongoing continuous improvement to minimise incident rates. In 2024, they achieved a 34% reduction in incidents compared to the previous year. However, in 2025, we have observed a reduction in the severity of the incidents, along with a continued reduction, particularly in Bristol. The team’s persistent efforts and data-driven approach have been instrumental in advancing road safety standards within Whistl.

Through their innovative programs, community engagement, and unwavering commitment to safety, the Driver Training Team exemplifies leadership in road safety. Their work not only benefits Whistl’s drivers but also contributes positively to the wider community, making them highly deserving of this recognition.

 

Presented by Alderman Alison Gowman and Leon Daniels

Team Award

 

Two winners in 2025 - CitySprint Library – Royal Mail USO

 

 

CitySprint Library Team

 

Corporate Team - The library Consortium Contract team – A team group shortlisting
Ian Brewster & Imran Hussain.

The team Played a huge part this year in ensuring the library Consortium Contract remains a success.

Team willingly adjusts delivery times for clients.

A team of friendly face across the contract clients.

Team member chosen to feature on the contract’s media showcase

Client - What truly sets Ian apart is his unwavering commitment to excellence.

Supporting the training of new team members

CitySprint Corporate Team - The library Consortium Contract team,

Ian Brewster & Imran Hussain.

CitySprint Ian Brewster Self Employed contract Courier
London east - The library Consortium Contract

Ian works on the Libraries Consortium Contract covering several boroughs including The Borough of Waltham Forest.

The libraries contract helps to manage the financial pressure faced by all councils across London by offering a mechanism to share books & resources throughout the London Boroughs. Ian has played a huge part this year in ensuring the Library Consortium Contract remains a success.

Ian’s dedication and hard work enable books & resources to arrive when the libraries’ customers request them, keeping the Libraries and their customers happy. Waltham Forrest 9 Libraries can function by having access to shared resources across the borough and throughout London. The contract in place benefits the whole of the Waltham Forrest community ensuring the long-term sustainability of 9 key libraries and the wider network by strengthening their role as community hubs.

Quote From Jill Ennis - Libraries and Community Manager - London Borough of Waltham Forest

“I would like to recommend Ian for the Courier Award in recognition of his exceptional dedication, reliability, and outstanding service in the field of delivery and logistics.
Ian has been a vital part of our team at City Sprint, consistently going above and beyond to ensure timely and secure deliveries for Waltham Forest Libraries. His punctuality, attention to detail, and respectful communication with the library staff have earned him consistent praise from both colleagues and library personnel.

What truly sets Ian apart is his unwavering commitment to excellence. Whether navigating complex routes across Waltham Forest Borough, managing high-volume delivery days, or supporting the training of new team members, Ian approaches every task with professionalism, calmness, and a strong sense of responsibility.

Over the past two years, Ian has maintained an outstanding service record—zero delivery complaints, 100% on-time deliveries, and high praise from staff—making him a model employee and a key asset to our operation. Ian is a true example of what a professional courier looks like.

CitySprint Imran Hussain. Self employed contract Courier
London East - The Libraries Consortium - Barking and Dagenham (For Home Library Service and Schools Library Service)

Imran carries out our deliveries and collections for the Home Library Service and the Schools Library Service across the whole of Barking and Dagenham. Imran delivers books and audio CDs to all Home Library Service clients. He is conscientious, reliable, courteous, and their vulnerable housebound residents have a great deal of trust in him. Imran will always let the Hubs Officers know if he is unable to get an answer from vulnerable residents when he calls and will take the time to let them know if he has any concerns about them.

He also willingly adjusts delivery times for clients if asked (i.e., if they have appointments or carer visits etc., they need to attend).

When the customers have clients who unfortunately pass away, the hub officers know that Imran also feels sadness like they do as he sees all the clients on a regular basis.

Imran takes his work very serious and is a well-known and friendly face across all the libraries and their customers within Barking & Dagenham.

Quote from all the team combined - Julia Bailey, Hubs Officer – Specialist Services, Schools Library Service Home Library Service Valence Library, Becontree Avenue, Dagenham

“During Covid and the lockdowns, we made the decision to try and keep the Home Library Service running, as a ‘doorstep delivery’ service. With Imran’s invaluable and reliable help, we did not miss a single delivery throughout the pandemic. It’s largely down to Imran’s willingness to deliver to residents that our clients were provided with their books and CDs to keep them going and to see a friendly face – albeit at a distance – This got them through such difficult times. They still comment today at how the service provided a lifeline to them
One of our clients, Mrs S says: ‘He’s lovely, always polite, really patient and kind, he never rushes you. He’s been doing our deliveries for a long time, and I hope he continues to deliver to us.’
For the Schools Library Service, Imran is again reliable and conscientious, carrying out bulky deliveries and collections to our primary schools, with particularly busy days at the beginning and end of terms when it’s time to deliver and collect our Curriculum Support Loan boxes. There may be well over a hundred heavy boxes to deal with in one stint. Several times these busiest weeks have coincided with Ramadan, but Imran has risen to the challenge and completed everything for us.

Imran is also mindful of the demands of our services when planning his leave, which is so considerate of him.

Imran always goes the extra mile to ensure that the requirements of our services are well met, and he is a credit to the Citysprint Team!”

 

 

 

Royal Mail Universal Service Obligation (USO) Reform Programme Team

Team award nomination
The team made monumental changes to working practices, never seen on this scale in the company’s history.

Leadership skills of a people team impacting change across the brand

Delivering regulation success to reform for 32 million addresses

This team developed a pilot

Rolled out to 35 sites

Agreed with OFCOM to achieve regulatory reform

Developed to units nationally

Royal Mail USO Reform Programme Team
Iain Richardson, USO Reform Programme Director, Kate Flintoft, Operations Programme Director and Gail Nimmo, Head of People Transformation

 

 

“Royal Mail has been connecting the UK for over 500 years, proudly delivering the Universal Service Obligation (USO) – our legal commitment to a one-price-goes-anywhere service for every household and business across the nation. But with fewer letters being sent to more addresses and parcel competition intensifying, reform has become essential to secure the future of this vital service.

At the heart of this once-in-a-generation transformation is the USO Reform Core Programme Team, whose exceptional collaboration, innovation and resilience were instrumental in shaping the proposal that Ofcom used as the basis for its consultation and long-awaited final decision in July 2025. That decision, to reform regulation closely reflected Royal Mail’s vision for a modernised USO, allowing the company to introduce an alternate day delivery model.

Stephen Nugent, Head of Delivery Assurance, used data with precision and creativity to model the new way of working. He ensured the voice of the frontline was at the centre of the programme. Spending time with delivery colleagues, he made certain that every model was practical, grounded in operational reality, and reflected employee experience and insight.

Janet Richardson, Head of Processing Development, played a pivotal role in driving behavioural change across processing, using deep operational knowledge to reset mail segregation standards. Her leadership ensured upstream operations supported reform effectively, embedding new habits and adding significant value to the success of USO Reform.

Nikki Sked, Field Operations Programme Manager, has expertly applied change management to build trust and momentum across the field. By establishing a change network of over 800 colleagues across the business, she ensures colleagues help shape the journey. Through strategic planning and hands-on support, Nikki has aligned operational needs with change principles, setting the way for smooth deployment and making complex transformation feel achievable, inclusive, and supported on the ground, where it mattered most.

Together, this exceptional team enabled Royal Mail to achieve:

Successful delivery of 35 pilot sites across the UK, engaging over 2,500 colleagues in just four months.
37 Mail Centres behaviourally changed ways of working and workplan to introduce standardised segregation
Development of an innovative delivery modelling algorithm, underpinning alternate-day delivery and revised Saturday operations.
Bespoke learning and engagement tools, bringing USO reform to life in over 1,200 delivery offices and 37 Mail Centres, equipping leaders and guiding a long-standing workforce through complex transition, crafting a compelling change narrative that highlighted the benefits and the vital part each colleague plays.

Their teamwork has set the benchmark for collaboration and professionalism within Royal Mail and across the postal sector. This core programme team exemplifies dedication, data-driven innovation and operational excellence – the very qualities that define the spirit of the awards.”

 

 

 

 

 

Corporate Green Award

 

SkootEco and Addison Lee for green school project

 

ECO Award that is part of Earthwatch’s Green Earth Schools programme

Going further, a Partnership with Earthwatch Europe, SkootEco, the Royal Horticultural Society, and the Natural History Museum
Transformong Green Space for Mayflower Primary School in Poplar, Tower Hamlets, and St Monica’s Roman Catholic Primary School in Hackney,
School head comments, ‘Through this collaboration, we are empowering children and communities to embrace environmental stewardship early, helping build a greener future.”
SkootEco and Addison Lee for green school project

London-based same-day courier company Addison Lee, committed to sustainability and reducing environmental impact, is proud to share our transformative partnership with Earthwatch Europe, SkootEco, and the Royal Horticultural Society and Natural History Museum, through which we have created nature-rich spaces within two London primary schools.
This initiative, part of Earthwatch’s Green Earth Schools programme, directly aligns with Addison Lee’s mission to lead the courier sector in environmental responsibility. By leveraging our local presence and green ethos, we are supporting the creation of thriving green environments in urban school settings, fostering environmental leadership, scientific curiosity, and a lifelong connection to nature among children.
Together, Addison Lee and SkootEco have transformed Mayflower Primary School in Poplar, Tower Hamlets, and St Monica’s Roman Catholic Primary School in Hackney, turning underutilised school grounds into vibrant green spaces. These areas provide students with daily access to nature for learning and play, enhancing well-being and environmental awareness.
Mrs Amanda Ruthven, Headteacher at St Monica’s, said:
“We’re so grateful to Addison Lee for helping us create the Greener Schools space, which has given our students a wonderful opportunity to connect with nature, inspiring curiosity, creativity and a lasting sense of responsibility for the environment.”
Patrick Gallagher, COO and chairman of the Addison Lee ESG committee, added:
“As a same-day courier business founded in London, we recognise our responsibility to minimise environmental impact while serving our communities. This partnership allows us to extend our commitment to sustainability beyond transport, making a tangible difference in local urban areas by helping children connect with nature. It’s crucial for businesses like ours to support green initiatives that benefit future generations.”
Dr Naomi M., Head of Operations at SkootEco, said:
“Creating green spaces in urban schools is vital for sustainability education. Through this collaboration with Addison Lee, we’re empowering children and communities to embrace environmental stewardship early, helping build a greener future.”
Addison Lee’s sustainability strategy is supported by our leadership team, including Kevin Valentine, Head of Delivery Services, who represents the company at the TFL LoCity Alternative Fuel Group to help drive a greener future for London’s transport and courier sector.
This initiative reflects Addison Lee’s courier-focused mission: London only has a future if it’s sustainable, and as a courier business serving the city for 50 years, we have a vital role to play. Our commitment to a zero-emissions capable fleet, helping customers meet their net zero goals, and supporting the communities in which we operate is what sets us apart. Our aim is to be London’s most trusted courier provider, delivering sustainable, safe, and reliable services for customers, drivers, partners, and employees.

Patrick Gallagher announced a new transformative partnership with Addison Lee and Earthwatch Europe to create nature-rich spaces within two London schools, with support from the Royal Horticultural Society Natural History Museum

 

 

 

 

Step change Award

 

Evri four-leg robot

 

 

A previous double brand winner in this category of step change for the express logistics sector. Step change first for Sundry, ten step change to order by midnight for Next day nationwide.

2025 Bringing a new level of accessibility at delivery by robot.

Bring step change to accessibility at door
The Future of Delivery Has Four Legs!
Say hello to robo dog
The high-tech hound, AI powered, set to revolutionise last mile
No dog bite at the door for this delivery

The Future of Delivery Has Four Legs!
This dog does not bite at door!

Say hello to Evri’s Robo-Dogs – the paw-sitively game-changing couriers bringing parcels straight to your door! With AI-powered navigation, obstacle-dodging skills, and a commitment to eco-friendly deliveries, these high-tech hounds are revolutionising the last mile. The film company Markettiers have been in Barnsley last week managing film and radio crews as they capture the first look at Evri's AI-powered robotic delivery dogs. Not only will residents be the first to trial the futuristic hounds this summer, but local school children will get to name the first parcel pooch too!




Launch of robotic delivery by Evri will be a UK industry first - Man’s best friend will be let off the lead to deliver paw in hand with Evri couriers later this year

You’d be forgiven for thinking yesterday’s robot dog announcement by Evri, the UK’s biggest dedicated parcel delivery company was an April Fool’s prank, but the business has revealed it wasn’t a barking mad joke and is pleased to confirm it will trial an autonomous robot delivery dog later this year. Last year, Evri celebrated fifty years of deliveries with a nostalgic look back at how delivery and consumer habits have evolved over the past five decades. As part of a report, consumers were asked what they thought the future of delivery would look like; only 16% of respondents thought that robots would eventually be delivering their parcels but for some of our consumers, they won’t have to wait long for this futuristic vision to be realised.

In a UK first, the robotic version of man’s best friend will work in partnership with a courier to deliver parcels in a trial set for summer 2025. There’s no need to keep this dog on a lead – with sophisticated automation, the four-legged robot dog will be able to hop in and out of the courier’s van as it makes its way to and from homes delivering parcels and taking some of the leg work out for the courier. Couriers always have and always will be the heart of our business. Robots will never replace them, but we are dedicated to finding new and innovative methods to support our couriers and increase the speed and convenience of the services we offer. In this next stage of innovation, we are thrilled to introduce both these robot delivery trials, which could provide increased flexibility and choice for consumers.

Marcus Hunter, Chief Technology Officer at Evri - The autonomous canine has been developed by RIVR, a Swiss global innovation leader in physical AI. In partnership with Evri, the focus of the trial is to gain insight into how the robot dogs can work with couriers to improve efficiency support with some of the more strenuous parts of the job.

The robot dog trial is just one of several robot trials Evri is conducting as it looks to the future of parcel delivery, with the goal of providing a helping paw to couriers and developing solutions that will complement its delivery offering alongside couriers. Operating out of Barnsley Business Innovation Centre, a small and light EV robot, developed by Delivers AI, will also soon be out daily delivering parcels with the support of the local courier. This summer, residents on a chosen streets in Barnsley will have the option to have all their parcels delivered by these robots for the three-month trial. Residents will have the option to sign up for the trial via a dedicated website. These robots can be deployed 24 hours a day, allowing for night-time deliveries for consumers on different schedules, or more on-demand services with designated time slots for consumers. The robots can also be used to support consumers who need more time to get to the door. Evri expects to uncover unexpected benefits as part of the trial. Additionally, Evri will be taking the robot into local schools to demonstrate its capabilities to young children and give them the chance to name the robot.

 

 

 

Individual Awards

 

Presented by Master Fueler Ashutosh Shastri and IOC Fellow Carman Vince Dignam

 

Road category - Push Bike

 

 

Ben Bonnici (PB16) Addison Lee Push Bike 16 years - Wealth of Knowledge.

(PB16) Push Bike 16 years - Wealth of Knowledge.
Upholds company reputation
Delivering Urgent Consignments on Time Against All Odds of gridlock incident
A Cool Head for Critical Deliveries – A Master of the City Streets

In recognition of being an exceptional pushbike courier. His deep knowledge of the job, passion for the role, and tireless dedication make them a standout courier and a valued part of the operations team.
What truly distinguishes this courier is his encyclopaedic knowledge of London’s postcodes, street names and traffic patterns. Their understanding of the city’s logistics is nothing short of exemplary. Whether navigating the narrow alleys of EC1 or the complex one-ways of W1, they consistently find the fastest, safest, and most efficient routes – often pre-empting delays or disruptions before they even appear on the dispatch radar.
A recent example that stands out occurred near Berkeley Square, when a serious traffic incident caused sudden closures and gridlock in the surrounding area. With several key routes blocked and motor couriers delayed, this courier calmly assessed the situation and made a rapid decision to divert via a series of back streets and service alleys known only to the most experienced riders. Despite the chaos, the urgent consignment was delivered on time – a delivery that would have otherwise been at serious risk.
This kind of agility, combined with his deep familiarity with city geography, is typical of this courier. Their ability to think on their feet, adapt quickly, and stay calm under pressure reflects the professionalism and experience they bring to every shift.
Beyond his technical skills, this courier is genuinely passionate about what they do. They take pride in representing Addison Lee, often going the extra mile - literally and figuratively - to uphold the company’s reputation. Their attitude is positive and proactive, and they consistently demonstrate a strong work ethic that inspires those around them.

From the moment the day starts, this courier approaches their work with purpose and drive. They are conscientious in every aspect of their work from route planning and timekeeping to communication and client service. They consistently strive to get the utmost from each working day, ensuring that every delivery is handled with care, professionalism, and a keen eye for detail.

Colleagues often speak of this courier as someone who leads by example. They support newer riders, offer advice without hesitation, and maintain a calm, solutions-focused demeanour even under pressure. Their dedication to continuous improvement, combined with a strong sense of responsibility, makes them a true asset to the team.

We believe this courier embodies the very best qualities of a professional courier - knowledgeable, passionate, and deeply committed to excellence. It is with great pride that we submit this nomination in recognition of their outstanding service and unwavering commitment.

 

 

Jason O'Connor (PB11) Addison Lee Push Bike - Ten years of flawless service

Ten years of flawless service – Trusted representative of the Brand
Saved the day during political protest road closures
Strong relationships with repeat customers
Street-Smart Problem Solver

Recognition for outstanding contribution as a pushbike courier. With an impressive tenure of ten years, he exemplifies professionalism, reliability, and dedication in every aspect of his work.

Over the years, he has built strong relationships with repeat clients who regularly commend his professionalism and friendliness. His experience and knowledge of London’s streets are second to none - especially in SW1, where he navigates complex routes with speed and accuracy.

For one key client in SW1, this courier has become their favourite, thanks to his unmatched familiarity with their delivery points and preferences.
In the heart of a political protest this two-wheeler saved the day. One standout moment came earlier this year, when a last-minute legal document urgently needed to reach a client’s office before close of business. With roads gridlocked due to a protest in Westminster, several routes were blocked or heavily delayed. Jason calmly plotted an alternative using his deep knowledge of SW1’s back streets and cycle-friendly lanes, reaching the destination with minutes to spare. The client later wrote:
Client testimony - “They absolutely saved the day. We were on the verge of missing a critical deadline, but thanks to his quick thinking and knowledge of the area, the document arrived just in time. He’s an absolute asset – always professional, always reliable, and we’re so grateful to have him on our routes.”
This courier's dedication extends beyond his deliveries – he often mentors new riders, offering tips and guidance, and leads by example through his quiet professionalism.

Throughout the past decade, he has consistently demonstrated an unwavering commitment to excellence. He has never had a single issue or complaint raised against him – a remarkable feat in such a fast-paced and often unpredictable industry. His calm, courteous demeanour and meticulous approach to each delivery have made him not only a reliable team member but also a trusted representative of the brand.

What sets this courier apart is his consistency. Week after week, he delivers with precision, ensuring that clients receive their parcels on time, regardless of weather or traffic conditions. His timekeeping is impeccable, and he is known across the dispatch team for being dependable and proactive. He communicates clearly, solves challenges on the road with a cool head, and always puts safety and service first.

In an industry where reliability is everything, he has proven time and again that he can be counted on. Ten years of flawless service is no small achievement, and it speaks volumes about his integrity, work ethic, and pride in his role.

This nomination recognises not only an outstanding record, but also the unwavering dedication and spirit of excellence this individual brings to every single day on the job.

 

 

Szabolcs ‘Szabby’ Kalman Santis Global Push Bike - Go to ask cyclist

Trademark welcoming smile.
Go to person for coming in early.
Charming, good nature.
Constantly amazing the control team with his consistent first time every time.

Szabolcs “Szabby” Kalman joined us 3 years ago at a time when an opportunity arose to join our group of experienced cyclists; he immediately brought his trademark welcoming smile and cheery approach to a job which at times is the most demanding of roles - he uses an old school fixed wheel bike and flies around central London (and the outskirts as he just loves to widen his scope beyond the strict confines of central London), constantly amazing the control team at the speed of which he can accomplish the tightest of deadlines with ease. During our press days, and at times when we have increased workloads, he has always been our “go to” to ask for help in coming in early or working on later delivering to private addresses long after most of the fleet are at home and finished. We would like to recognise his commitment, ability, and all round charming, good nature despite the physical and mental rigours of the job.

 

 

 

Road category - Cargo and motorbike

 

 

 

Mark Aisthorpe (P77) Addison Lee Two Wheel motorbike CB500 - 27 years of Unmatched Commitment

 

 

27 years of Unmatched Commitment
Almost three decades - The definition of a Professional
Escaping Mayfair Demo to get Client Passport to Heathrow
Can do attitude. “Never says no” – Even Under Pressure

Recognition of outstanding professionalism, extensive experience, and a consistently positive can-do attitude. This motorbike rider has an incredible 27 years of dedicated service and has proven to be a key figure in the team - reliable, capable, and always ready to take on a challenge.
A recent example highlights exactly why this courier stands out. On a hectic Friday afternoon, Central London ground to a halt due to roadworks and a major demonstration. A high-profile client urgently needed a passport delivered from their Mayfair office to Heathrow within the hour for an international flight. Several riders had already declined the job due to the severe traffic and time constraints, but this courier didn’t hesitate.
Remaining calm and composed, they assessed the situation and set off on the CB 500. Drawing on years of experience and in-depth knowledge of backroads, bus lanes, and live traffic patterns, they navigated through the chaos with precision and speed. The passport was delivered just in time, a mission-critical success that ensured the client made their flight, earning praise from both dispatch and the client.
Performances like this are far from rare. This courier never seeks recognition – simply gets on with the job and delivers, time after time. Professionalism, consistency, and courtesy are evident in every interaction. Whether speaking with clients or dispatch, communication is always clear and respectful. The rider's appearance is smart, the bike immaculately maintained and conduct at all times reflects the high standards of the Addison Lee brand.
For nearly three decades, this rider has been a steady and reassuring presence on London’s roads. Over the years, the city has changed, traffic has become more complex, and technology has evolved – but the commitment to reliability, quality, and hard work has remained constant.
With a deep understanding of the courier role and its many demands, this individual handles every delivery – from urgent single drops to complex multi-route schedules – with the same calm efficiency. Time-critical? No problem. Last-minute? Still yes. The defining trait here is a refusal to say “no.” This can-do mindset has made the courier a go-to resource on the busiest and most pressurised days.
Dispatchers and clients alike know they can count on this rider to deliver. Always.
After 27 years of exemplary service, this individual continues to raise the standard for professionalism, reliability, and pride in the job. Their steady presence, quiet excellence, and team-focused attitude have played a significant role in shaping the culture of our courier operation.
For unmatched service, a tireless “never say no” approach, and ongoing dedication to the role, we are honoured to submit this nomination.

 

 

Derek Beckwith (P65) Addison Lee Two Wheel motorbike - 24 years of Relentless Reliability.

24 years of Relentless Reliability
The Definition of Resilience on Two Wheels
Unwavering work ethic in All weather.
Trusted by All, Complained About by None.

With 24 years of dedicated service on two wheels, this courier has shown what true professionalism looks like, committed, reliable, and always ready to deliver, no matter the weather.
Widely respected across the team, this courier is known for an unwavering work ethic and the ability to power through even the most difficult conditions. Among dispatchers and fellow riders alike, they have earned a reputation as someone who can always be counted on, no matter the challenge.
Controller Testimony: “Their reliability is unmatched. No matter what we throw at him – late jobs, tight deadlines, bad weather – he never complains and never lets us down. He’s a rock. A true professional.”
This motorbike courier is out on the road in all weathers - whether it’s freezing cold, pouring rain, or a scorching summer day - always pushing forward with the same determination and focus. His resilience and commitment are second to none, and he continues to set the benchmark for what it means to be dependable in a demanding role.

With more than two decades of experience, they bring not just skill, but a depth of practical knowledge and calm efficiency. Often, they’ll resolve issues on the move before they even reach dispatch. Their command of London’s roads and instinct for logistics allow them to anticipate challenges and find solutions quickly, making them an invaluable part of the courier team.

This courier gets the job done without fuss or complaint. Communication is always professional and clear, service levels consistently high, and the client always comes first. After 24 years, they remain as dependable, capable, and driven as ever.

In an industry that demands stamina, independence, and reliability, this courier continues to deliver it all in abundance. Their long-standing loyalty, unshakeable standards, and wealth of experience make them a truly deserving nominee.
We thank them for their continued contribution and proudly put forward this nomination in recognition of their outstanding service.

 

 

 

Alexander Kite – Santis Global – cargo bike and mechanic dual role excellence

 

Exceptional London roads route skills
Incredible consistency meeting schedules
A complete company person.
Dual role mechanic to the fleet of Omniums

We were very lucky to secure the services of Alex for a number of reasons. First of all, he brings a wealth of experience to the role and relishes the challenge of working out in which order to do his many deliveries, in order to make sure all delivery schedules are met, often with commanding ease. Along with several of his peers, he shows astonishing turn of speed, and incredible consistency of attendance, rarely taking time off, and always advising if he is even running just a few minutes behind schedule. Secondly, as one of his previous roles was a cycle mechanic, he has helped to both maintain the fleet of Omniums that we have, and that has led to greater efficiency and less down time for our vehicles. Thirdly, he has helped to adjust some of the individual bikes to the preferences of the riders, which has in turn helped our fleet be happier and led to an appreciation all round that Alex has managed to turn his role into that of a complete company man. Always happy, and an absolute pleasure to deal with - Well done Alex, and thank you

 

Martin Robertson – Santis Global two wheel motorbike - Over forty years Goldust of experience

 

With us since the eighties
Over forty years delivers gold dust of experience
There is nowhere that he doesn’t know
In his element on distance jobs

We feel very lucky to have recruited Martin, as he has been a courier since the 1980s and that length of experience is like gold dust and getting rarer and rarer. He hates doing short jobs in the West End (always reminding the control team!!) but given the longer distance jobs, he is in his element, and he is immediately much happier! There is nowhere that he doesn’t know, and it is comforting for the control team to know that once you have given him a job, it is taken care of and whatever the requirement, be it an early start, or working a later shift in order to complete a longer job, Martin is always prepared, literally, to go the extra mile. A rare member of the fleet in that he feels guilty if he has to take time off (including his wife’s birthday!!) – the control team would like to recognise what a wonderful rider he is to have as part of their team - thank you Martin!

 

 

 

Road Category - four wheels and more

 

Darren Cheetham DB couriers Manchester 4 wheels - The most reliable courier anyone could ask for

 

The most reliable courier anyone could ask for
We want to clone him.
Customers value him. Proven feedback reviews
Safe and confident - Never had an accident or incident

Four years for four wheels. Courier manager says – ‘without doubt the most reliable driver anyone could wish for.’ I often joke with Darren that if we could clone him, the courier world would be a far better place.

Darren consistently goes above and beyond – whether it’s taking on extra runs, covering early or late shifts, or stepping in for those final jobs that others might shy away from. He is always willing, always positive, and always eager to see our brand succeed.

In his four years with us, he has never had an accident or incident and has maintained a completely clean record. He has an outstanding reputation for safe driving and always ensures that every load is properly secured, guaranteeing both safety and customer confidence.

Our customers value Darren not only as a dependable driver but also as a trusted representative of our company. He treats every client with respect and professionalism, and he is just as highly regarded by his colleagues. Darren is also a qualified FLT Operator, often stepping in to provide additional support when needed.

Beyond his skill and reliability, Darren is a true gentleman – hardworking, dedicated, and an excellent ambassador for both DB Couriers and the courier industry as a whole. We are proud to put him forward for this award, which he more than deserves for his contribution and commitment.

 

 

 

Thomas ‘Tam’ Geddes Whistl driver nightshift dedication – Glasgow

 

Nightshift dedication and professionalism
Supportive to colleagues, assisting above and beyond
Works Above and beyond to alleviate business pressures.
Invaluable asset to the Glasgow transport team

 

In the demanding environment of our nightshift operations, Tam exemplifies dedication and professionalism through his exceptional service in delivering first-class mail to Scottish Royal Mail Centres, including late customer collections, notably from one of our clients, Adare.
Beyond his core responsibilities, Tam demonstrates a proactive approach to teamwork and problem-solving. A notable instance was during a period when the Glasgow depot faced challenges in covering van routes during the dayshift. Recognizing the urgency, Tam voluntarily offered to assist by working dayshift for 2-3 weeks, significantly alleviating operational pressures.

While on his nightshift route, Tam consistently seeks opportunities to assist colleagues without being prompted. He often helps to load or tip trailers in the warehouse before his route begins, his readiness to lend a hand fosters a collaborative and supportive work environment. His actions exemplify his dedication but also his willingness to go above and beyond to support the team and ensure service continuity.

Despite facing personal hardships, including the loss of his wife earlier this year, Tam maintains a positive outlook and continues to serve with resilience and compassion. His ability to remain focused and helpful during such challenging times speaks volumes about his character and dedication.

In addition to his reliability, Tam upholds the highest standards of integrity and professionalism. His consistent performance and positive attitude make him an invaluable asset to the Glasgow transport team. His colleagues and customers alike hold him in high regard, recognizing his contributions and character.

 

 

 

Nikki Littlejohn - HGV Contract Driver – Northampton Route One – Load safety

 

 

New to sector with exceptional focus on Load Safety
Willing to help other team members and staff from all departments
Well-liked by team - Strong positive customer feedback
Manager comments, ‘a pleasure to work with, fast growing driver skills and well liked.’

Nikki has been with us for some months now and has shown that she has the knowledge, skills plus experience by doing the job correctly, ensuring products are correctly strapped down for not only the safe transportation of products but the safety of others plus members of the public.

Nikki is well presented and always has the correct PPE, also the vehicle and cab is always clean and tidy

Team Member - Nikki is an important member of the Amari Bedford operations Team, always willing to help other team members and staff from the departments
Nikki communicates well and informs the Manager of any issues or concerns during the day

Customer Service and Communication:
Nikki communicates well with the Manager and Sales Office, we have received positive comments from customers and is well liked, over the few months Nikki has built up a good relationship with the customers

Nikki has shown that she can handle a difficult situation and has the ability to solve an issue face to face with the customers

Nikki ensures that the delivery documents POD’s are completed correctly and checked/filed the next morning

Overall comments from the Manager - In general it is a pleasure working with Nikki, keeps me informed and up-to-date on how things are going during the day, always helpful and pleasant in her manner, good with the customer and where possible on time with deliveries . I’m Pleased that Nikki is working with us here at Amari Plastics Bedford Branch and long may it continue, a skilled well liked driver

 

 

 

Richard Kesterton – Royal Mail Postie of the year

 

Job Title Postman and Workplace Coach
Work Location Shrewsbury
Lives the values of the brand.
Royal Mail Postie of the year and part of the community he delivers in Shrewsbury
25 Years from cadet to postie of the year
Manager comments on unwavering dedication to brand and delivery
He lives the brand
Colleagues say ongoing support hs been exemplary, leading daily hudles and driving training for next generation

He lives Royal Mail’s values every day: Be Positive – calm and motivated under pressure; Be Brilliant – a high performer who tackles challenges head-on; and Be Part of It – a collaborative force who strengthens the team and supports others.

Richard joined Royal Mail as a Postal Cadet in 1999 and in May 2025 was awarded Royal Mail’s first ever ‘Postie of the Year’ at the inaugural Heart of Royal Mail Awards. He plays an important role in his Delivery Office as a Workplace Coach with responsible for coaching colleagues and equipping new recruits for success.

Richard is truly part of his local community across his delivery round in Shrewsbury.
Richard’s unwavering dedication to learning and development makes him an invaluable asset and a truly deserving nominee for this award. Richard’s line manager David said: ‘ I could list a thousand reasons why Richard is deserving of continued recognition, his support, guidance and unwavering dedication not only lift our team every single day but personally help me grow as a leader. I genuinely couldn’t do it without him’.
Richard’s colleagues have nominated him for his ongoing dedication, professionalism, and his passion for developing others which has made a lasting impact on his unit and the wider business. He consistently goes above and beyond to ensure every colleague—especially new entrants—feels supported, informed, and confident from day one. Richard leads the office induction process with energy and precision, ensuring new starters receive a comprehensive and engaging introduction to Royal Mail. From building tours and safety briefings to completing essential documentation, he creates a structured and welcoming experience that sets the tone for success in Shrewsbury Delivery Office

A standout example of Richard’s contribution is his involvement in a practical training exercise. Richard plays a key role in delivering hands-on activities in the operational yard, including reversing manoeuvres, bay parking, and blind spot demonstrations—critical elements that enhance safety and operational awareness. Earlier this year, Richard’s expertise was recognised when he accompanied his line manager to present his induction work to the area senior leadership team. Despite the pressures of presenting to senior leaders, Richard delivered with confidence and professionalism, showcasing the value of his work and its impact on the business.

His contribution extends beyond formal training. Richard leads daily huddles with enthusiasm, reinforcing key messages and fostering a positive team culture. His coaching reaches both new and long-serving colleagues, offering guidance, support, and encouragement. He is a role model for great behaviour and a steady presence on the operational floor.

Richard has also driven safety improvements, particularly through the implementation of new yard training focused on slow manoeuvring. His commitment to safety and performance is reflected in the consistent 10/10 Net Promoter Scores he receives—clear evidence of the respect and appreciation he earns from colleagues. Most recently, Richard has led new starters through slow manoeuvring but personal demonstrating with one of our vans. What really stood out to everyone was just how big the blind spots are – something you only truly appreciate once you’re behind the wheel and seeing it for yourself.

 

 

 

 

 

Igor Fernando Pitondo Dos Santos – 4 Wheel driver DX Express / SBL – Strong client feedback & assisting other drivers

 

Builds strong relationships
Client recognition and feedback for recent furniture delivery
Fosters the trust that underpins continued growth and success
Assisting other drivers

Igor has significantly shaped the customer experience. He consistently earns praise from both customers and colleagues for his work ethic and positive demeanour. He drives a Mercedees e Sprinter in the South London postcodes

His ability to build strong relationships is evident, illustrated by his recent assistance to an elderly customer with a furniture delivery, an act of going above and beyond that prompted a personal thank-you call from the customer's son.

Paul Lopez at DX South London explains . ‘His professionalism and reliability foster the trust that underpins continued growth and success.’

Igor supports depot operations and is often found assisting fellow drivers, with route advice and client locations, his impact is profound.

Igor takes pride in his work and fosters meaningful relationships for the brand.

As the primary touchpoint for many customers and partners, Igor significantly shapes the customer experience at DX.

Since joining SBL and DX, Igor has demonstrated unwavering commitment to delivery excellence and customer care, swiftly gaining recognition from colleagues. Igor is known for his reliability, volunteering for busy routes, and willingness to offer extra support.

Contributions across multiple DX depots. His consistent dependability ensures every delivery is completed safely, accurately, and punctually, with a compliant photo confirmation for customer assurance.

 

 

Massoud Gauori 4 Wheels Driver - London - DX Express / SBL – helps shape the brands customer

 

All Four years from the beginning of the brand partnership
Willing to work a variety of routes - Helps shape the brands customer experience
Breadth of route coverage from West End to City of London
Supporting new drivers with route knowledge

Massoud willingly works in various locations with an E Sprinter, covering more routes in unfamiliar areas while sharing route best practices with both new and seasoned colleagues. He is a true team player, often taking the time to support new drivers with advice guidance and always a “CAN DO” attitude. Over time, he has become the main SBL driver trainer for the DX contract, ensuring new starters are well prepared and feel supported from the start.

A cross-area route example, opening of a new dedicated DX/SBL Depot in mid-2024 at Park Royal, tailored to meet the exclusive needs of the Viking Account for DX. Massoud was at the heart of ensuring the secure and precise delivery of Viking products to customers in the West End and The City of London.

Demands a particularly adept individual. Massoud embodies these qualities, having earned accolades from customers and colleagues for his outstanding attitude and work ethic.

Individuals like Massoud are often the only point of contact that many of our customers & their customers have. His work shapes the customer experience at DX, with his professionalism fostering the trust upon which our growth is built.

Massoud has been with SBL for more than four years and has supported the DX partnership from it’s very beginning. With his extensive experience, he consistently represents the values of both SBL and DX to the highest standard.

Massoud is also recognised for his positive attitude and willingness to go the extra mile, particularly during peak periods, to make sure deliveries and collections are completed smoothly. Customers regularly provide excellent feedback about his professionalism and friendly manner.

Jodelle Silva, Director Silva Brothers Logistics Ltd comments, He always calls in when he finishes his route to support other drivers on the road, showing his care about the operation & the DX/SBL partnership. Massoud takes pride in his work and the relationships he cultivates for the brand.

 

 

 

Apprentices

Presented by Marta Gajewska, Principal West Thames College and Rt. Hon. Seema Malhotra MP

Rashid Choudhary – L7 Apprentice - Royal Mail’s rising star of the year

 

 

After thirty years in operations used a L7 Masters degree apprenticeship to step up
Operational experience brought performance with learning to evolve as an exceptional leader whose influence extends beyond region.
Brand star of the year
A rising star in sector

Rashid Choudhary exemplifies what it means to be a modern, inclusive, and impactful leader. His journey, achievements, and dedication to others make him a truly deserving nominee.
His influence extends beyond his region—Rash is a trusted mentor across the wider business and a go-to leader for central functions seeking insight and feedback. His thoughtful, intentional approach to leadership has earned him widespread respect and admiration.
Rash also champions inclusion and belonging. He invests time in understanding others’ perspectives and cultures, and actively participates in the embRACE group, sharing his own heritage and faith to foster openness and understanding.

Rashid (Rash) Choudhary’s career at Royal Mail spans over 30 years, beginning as a machine operator with no formal qualifications. Today, he is Lead Plant Manager (LPM) for the South Central Region, accountable for over 1,200 colleagues across Swindon, Greenford, and Southampton Mail Centres.
In September, achieved a Distinction in his Level 7 Senior Leader Apprenticeship with Corndel on the job learning.
Rash’s Plants currently top the national leaderboards, and he attributes his recent success to the skills, knowledge and motivation gained through his apprenticeship studies. Most recently Rash was named as Regional Apprentice of the Year by the Department for Education.

His journey is a powerful example of personal growth, strategic leadership, and unwavering commitment to developing others. Over the past four years, Rash has grown exponentially as a leader. Starting as an Operations Manager at Greenford, his potential was quickly recognised, leading to promotion to Plant Manager and most recently to LPM. Rash’s leadership style is high-energy, collaborative, and purpose driven. He consistently creates a shared vision across all levels, enabling teams to achieve ambitious goals. A standout example is his leadership during Peak, where he coordinated daily calls across the pipeline, driving joint problem-solving and ensuring the successful delivery of Royal Mail’s customer promise. The Regional Director called this out as the best Peak Period the region has ever had.
Rash’s investment in his own development has been transformational, and his apprenticeship has enabled him to evolve his leadership style—shifting from directive management to coaching, empowering his team to take greater accountability and ownership. His strategic planning has driven performance across all three sites, with his overall performance sitting at the very top of the national league tables.

Beyond operational excellence, Rash is deeply committed to talent development. He has implemented a multi-layered talent strategy, with 20% of his management team gaining experience in new roles or shifts. He actively shares talent across functions and supports colleagues through coaching and mentorship. Rash is a passionate advocate for apprenticeships, having created multiple early career opportunities and personally sponsoring several Scholar apprentices.

 

 

 

Matthew Crane – Whistl Apprentice Bolton - HGV Apprentice of the year nomination: Outstanding academic achievement

 

Role model with exceptional dedication
Outstanding academic achievement on HGV apprenticeship
Pro-Active attitude with dedication and professionalism
promising future with technical skills and leadership qualities built from apprenticehip

Nomination from John Metcalfe – Transport Manager, ‘I would like to recommend Matthew Crane for Apprentice of the Year. Throughout his HGV driver apprenticeship, Matthew has demonstrated exceptional dedication, professionalism, and a proactive attitude that sets him apart as a true role model within our organization.

Outstanding Academic Achievement - Matthew successfully completed his end-of-year assessments with distinctions in every single test, showcasing his commitment to excellence and his ability to master complex skills efficiently. His academic success reflects his strong work ethic and his determination to excel in all aspects of his training.

Supportive and Knowledgeable Peer - Beyond his academic accomplishments, Matthew is highly regarded among his peers for his willingness to assist others. He consistently goes above and beyond to offer help and advice, establishing himself as the go-to person for colleagues seeking guidance. His approachable nature, combined with his extensive knowledge, fosters a collaborative and supportive work environment. His patience and understanding of his colleagues' challenges further exemplifies his leadership qualities.
Adaptability and Professionalism in the Field - Since transitioning to HGV driving, Matthew has integrated seamlessly into his new role. He maintains a positive attitude, never complains about his assignments, and demonstrates a high level of professionalism. His exemplary driving record, characterized by the absence of infringements and consistently high rankings in safety and performance, underscores his dedication to responsible and skilled driving.

Leadership and Initiative - Matthew's capabilities extend beyond his immediate role. Earlier this year, he was selected for a secondment to a Transport Planning position to cover an illness within the team. His recommendation for this role was based on his proactive 'can-do' attitude and his distinguished performance during his apprenticeship. Meeting Matthew reveals a person who is highly intelligent, quick to adapt, and eager to contribute beyond expectations.

Personal Attributes and Future Potential - While Matthew has a passion for driving, he has expressed a preference to continue in operational roles rather than transitioning into office-based positions permanently. His enthusiasm for his work, combined with his proven capabilities, indicates a promising future within the organization. His dedication, combined with his technical skills and leadership qualities, makes him a deserving recipient of the Apprentice of the Year award.

 

 

 

Army RLC Private Freeston-Shaw

Express Delivery Operative L2 Apprentice
Class 2 P&C Operator, 80 Sqn, 29 Regt RLC
Completed the DFE Apprenticeship, Express delivery operative at Level 2.

A true asset to the squadron

He has been employed as a Class 2 Postal & Courier (P&C) Operator within 80 Squadron, a deployable sub-unit of 29 Regiment RLC.

He has consistently demonstrated exceptional performance across a range of environments, including deployment on Exercise CETUS in Norway and Operation SCORPIUS.

A true asset to the Squadron, Pte Freeston-Shaw has shown unwavering commitment by regularly volunteering for Squadron taskings and Regimental duties. Notably, during Exercise CETUS, he assumed responsibility as I/C of the BFPO in the absence of the SNCO—a significant leadership role for a Class 2 soldier—which he executed to an exemplary standard, earning commendation from the Chain of Command. He also successfully completed the Cold Weather Survival Course and the Snow & Ice Driving Course, enhancing his operational adaptability.

Pte Freeston-Shaw consistently displays confidence and initiative, as evidenced during the Squadron P&C Exercise where he managed the counter service effectively. He is already demonstrating leadership traits expected of a JNCO, further supported by his completion of Naval Coaching Level 1 & 2 courses. His willingness to undertake less desirable tasks, such as working the Regimental bar on weekends and covering guard duties over Christmas prior to deployment, reflects his selfless attitude and dedication.

His commitment to personal development is evident in his physical fitness and his role in motivating peers during PT and exercises. This drive for self-improvement sets a strong example within the Squadron.

Pte Freeston-Shaw has delivered an outstanding performance throughout the reporting period. His professionalism, initiative, and leadership potential mark him as a soldier operating at the highest level for his rank

 

 

 

Amber Pickard – Whistl Apprentice in Express sortation L2 - Bedford Depot – Learning progression excellence - Sortation to Asset Controller

 

First apprentice on sortation, trailblazer among peers for on job learning
Adapting learning to achieve progression and promotion
A drive to succeed and an inspiring example
What can be achieved through learning commitment and a proactive attitude

Her success in being the first Whistl team member to pass this apprenticeship, made her a trailblazer among her peers.

Starting her career as a Warehouse Operative, Amber's dedication and performance led to her earning her apprenticeship qualification. Her commitment to excellence was further recognized when she was promoted in June of this year to the role of Asset Controller. This progression highlights her ability to adapt, learn, and excel in increasingly responsible positions. She has demonstrated a real drive to succeed and operates at a quality standard that is always at the top of the performance metrics.

Amber’s pursuit of continuous development and her focus on enhancing her skills and responsibilities underscore her professional maturity. Her approach to work is characterized by a positive attitude, resilience, and a problem-solving mindset, making her a role model within her team. She is a true example of what can be achieved with hard work, dedication and application.

Amber’s journey serves as an inspiring example of what can be achieved through commitment and a proactive attitude. Her story encourages others to pursue excellence and embrace opportunities for growth, making her a deserving candidate for this recognition.

 

 

 

 

 

Contract

Mohammed Raza Ali Afzal MO39 - CitySprint Contract Driver. Manchester SC – Wickes contract / same day.

 

Impeccable work ethic
Multiple Review headlines – Extracts -
Carried my delivery to back of my home as I couldn't lift it.
A credit to your company.
Ensured my delivery didn’t get damaged by the weather.
Top Man. Professional very hardworking man a pleasure doing business with.

Raza has been with CitySprint since April 2023, and he has impressed us from the start. His work ethic is impeccable, and no task is too much for him.

Raza is one of our Wickes drivers but the support he provides the service centre, and the controllers is outstanding. If another driver has a breakdown and Raza has completed all his Wickes deliveries, he is always willing to go meet the driver and complete their deliveries – no matter where he is. This has happened three times already this year and he never questions it; just goes and does it.

Additional to this Raza works out of the Bury Wickes store where he completes average of 20+ deliveries a day, 6 days a week. We have provided Raza with Trustpilot cards, and he has recently won most improved driver, with quite a number of positive reviews.

Headline Reviews

• Carried my delivery to back of my home as I couldn't lift it. Very pleasant delivery guy. M039
• A professional, courteous, respectful service! The delivery included some very large plasterboards and Kingspan insulation. Despite our front garage door being unable to be opened, the courier (M039) was very helpful and went about carrying the order carefully into the garage through the side door to the place I requested. He was very courteous and respectful of me and my property. A credit to your company. Thanks.
• This courier went the extra mile to ensure my delivery didn’t get damaged by the weather. I cannot thank him enough for helping to deliver my item with care. Thank you sooo much. He was very polite and pleasant really amazing customer service.M039
• Top man polite helpful - Carried the concrete gravel boards fence panels and loose timber to the rear of my home very great full
• Great delivery service. Courier was on time and placed my item just where I needed it to be. Courier. (Mo39) was also very helpful and pleasant . Great service all round.
• Great delivery. The delivery man (MO39) was friendly and kindly waited for me to answer the door.
• The driver as delivered before and is a top man M039 on time and professional very hardworking man a pleasure doing business with.

 

 

Natalie Eamer – Smiths News Newport Depot - Contract Compliance Coordinator - Delivery Contractors excellence.

 

 

A dependable anchor – the very best of colleagues
Over three decades she has become the constant thread running through multiple areas of the business
Perseverance, adaptability and service
Building knowledge and trust - Managing the full contract lifecycle

Natalie has been part of Smiths News for an incredible 30 years, from waste tracking to payroll, and most recently contractor compliance. Her story is one of perseverance, adaptability and service, with a reputation built not just on knowledge, but on trust. Today, Natalie leads the Self-Employed Contractor Compliance function, supporting a network of circa 1,000 drivers. She and her team manage the full contract lifecycle — from onboarding to renewal and exit — ensuring accuracy, transparency, and compliance with legislation. Her meticulous approach has safeguarded the business against risk, while giving contractors confidence that their livelihoods are being managed professionally and fairly.

Natalie Eamer has been part of Smiths News for an incredible 30 years, joining the Newport depot in 1995. Over three decades she has become the constant thread running through multiple areas of the business — from waste tracking to payroll, and most recently contractor compliance. Her story is one of perseverance, adaptability and service, with a reputation built not just on knowledge, but on trust.

Today, Natalie leads the Self-Employed Contractor Compliance function, supporting a network of cica 1,000 drivers. She and her team manage the full contract lifecycle — from onboarding to renewal and exit — ensuring accuracy, transparency, and compliance with legislation. Her meticulous approach has safeguarded the business against risk, while giving contractors confidence that their livelihoods are being managed professionally and fairly.

Beyond compliance, Natalie manages the weekly contractor payment process, guaranteeing that every driver is paid accurately and on time. This reliability underpins trust across the network; contractors know that if an issue arises, Natalie will pick up the phone, investigate and resolve it — often going far beyond her official remit to ensure no one is left unsupported.

One recent example of her willingness to step outside her role was taking ownership of Waste Licences for contractors — a process she could have left to others, but instead absorbed fully, building a system that is now both robust and future-proof.

What makes Natalie stand out, however, is her humanity. Many drivers and colleagues will recall occasions where she has personally guided them through complex situations — from helping contractors understand contractual obligations to supporting individuals with personal difficulties that risked impacting their work. Her approach blends professionalism with empathy, creating loyalty and respect across the business.

Natalie has also invested in herself, gaining a Level 4 Diploma in Business and Professional Administration, demonstrating her belief in continuous learning even while balancing the demands of her role.

In every sense, Natalie represents the best of office-based colleagues in our sector: a dependable anchor who ensures that thousands of moving parts continue to function smoothly, and a supportive leader whose quiet dedication has shaped the success of Smiths News for three decades.

 

 

 

 

 

Office category

 

 

Connor O’Neil – Whistl, Bolton - Optimisation Manager – Asset Administrator – Pivotal team figure

 

Established pivotal figure in team
Developed innovative process for data analysis, enhancing operational efficiency.
Outstanding contribution to transport optimisation
Setup of several successful third party platforms

 

Since joining Whistl in 2019 as an Asset Administrator, Connor has demonstrated exceptional dedication and leadership, quickly establishing himself as the pivotal figure within his team. His proactive approach led to the development of innovative processes for data analysis and presentation, significantly enhancing operational efficiency. Recognized for his contributions, Connor was promoted in 2020 to the role of Asset Analyst, reflecting his growing influence and expertise.

Just two years later, Connor's outstanding performance and customer service excellence earned him a promotion to his current position as Optimisation Manager within the Network Design team. In this capacity, he has continued to drive transformative initiatives that have had a profound impact on the company's operational excellence.

Outstanding Contributions to Transport Optimisation – I would like to nominate Connor, for his outstanding contribution to transport optimisation and customer service excellence. As an expert in managing change within our network, he has demonstrated exceptional leadership in driving operational improvements while maintaining our high service standards. His calm, collaborative approach fosters trust and cooperation across diverse teams and stakeholders, making him a vital partner in the company's ongoing development.
Through his efforts, Connor has delivered remarkable cost savings—over £100,000 annually from van route optimizations and more than £200,000 from trunking efficiencies. These savings exemplify his ability to identify and implement impactful solutions that benefit the company's bottom line.

Notably, he also led the successful setup and integration of several third-party platforms, significantly enhancing transport capacity and enriching customer offerings. His meticulous management ensured that these technological advancements did not compromise the collection success rate, underscoring his commitment to delivering value without compromising the customer experience.

Leadership in Change Management and Continuous Improvement - What truly sets Connor apart is his ability to manage change across a wide range of stakeholders, both internal and external. By championing the adoption of optimisation technology and fostering a culture of continuous improvement, he has established himself as a key driver of innovation in our transport operations. His work has delivered measurable benefits and provides a clear model for how strategic transformation can support both cost efficiency and excellent customer service.

 

 

Office - Holly Carter – Controller – Courier Company Nationwide – Solutions orientated

 

Work Location Edison Road, St Ives, Cambs

Praised by drivers who say their welfare is on her agenda
Colleagues describe her as approachable, collaborative, and solutions oriented.
Resolving delivery issues and anticipating client needs.
Handles every interaction with professionalism.
New to sector delivering exceptional empathy
Can-do attitude well beyond her years.

Since joining the company she has made an immediate and positive impact through exceptional customer service, strong interpersonal skills, and a proactive approach to problem-solving.

Despite being new to the role and having no prior logistics experience, Holly quickly adapted to our fast-paced environment and consistently goes above and beyond to ensure smooth operations and client satisfaction. Her ability to communicate effectively with both internal teams and external clients has fostered trust and efficiency in our logistics processes.

Whether resolving delivery issues or anticipating client needs, Holly handles every interaction with professionalism, empathy, and a can-do attitude. What has also been impressive is although Holly is still very young, she has already shown maturity, professionalism, and drive well beyond her years, proving herself as someone with huge potential for the future. Holly is championing and helping to break down barriers and demonstrate the value of greater diversity in the sector.

Colleagues describe her as approachable, collaborative, and solutions oriented. Her positive energy and willingness to help have not only improved team morale but also enhanced overall service delivery. Our drivers have also praised Holly, commenting on how much warmth and positivity she has brought to the company. She makes sure that driver welfare is high on her list of priorities, making sure they feel supported and valued. Her ethos is “Happy Drivers, Happy Customers”. Strong relationships have been built with them all. Even on the tougher days, Holly’s sunny disposition keeps the teams’ spirit lifted. She is a joy to be around.

Holly exemplifies what it means to be a dedicated and customer-focused team member. In recognition of her achievement's Holly has since been promoted to Senior  Controller.

 

 

 

Danielle Collins- Santis Global Operations – employee of the year - meticulous

 

Voted by her brand as employee of the year 2024
She meticulously oversees procedures,
Proactively identifies and address challenges
Unwavering commitment to excellence

A key member of our operational logistics team, Danielle (who joined us in early 2023) consistently goes above and beyond to ensure that every procedure is executed with precision and efficiency. Her dedication to upholding operational standards, problem-solving skills, and unwavering commitment to excellence have made a significant impact on our team and the company as a whole.

Day in and day out, Danielle takes ownership of ensuring that all operational processes run smoothly. She meticulously oversees procedures, proactively identify and address challenges, and maintain a standard of accuracy that helps our operations function seamlessly. Whether it’s managing complex workflows, ensuring compliance with company policies, or stepping in to support colleagues when needed, Danielle approaches every task with professionalism and a strong work ethic.

Beyond her technical expertise, Danielle has a positive work ethic and harbours on a daily basis strong teamwork attributes, leadership, and willingness to go the extra mile. Her reliability and problem-solving mindset inspire those around her, making her an invaluable asset to our company.

Danielle was also voted Employee of the Year for 2024 at Santis Global by all her work colleagues – something that was truly deserved.

For these reasons and many more, Danielle is more than deserving of this nomination. Her exceptional contributions exemplify the values and mission of our company, and we are grateful to have her as part of our team.

 

 

 

Dan Howell – Transformation in Action Heart of Royal Mail USO compliance algorithm - Award Winner based London

 

Work Location London

Wins Transformation award at National Brand,
developing an algorithm to control entry line to the delivery flow.
Operational example of Cross matching bank holidays between Scotland and England.
Focus on delivering a key part of compliance reform

Colleagues consistently describe Dan as a driving force behind the USO programme’s success—someone who brings clarity, innovation, and momentum. His work has enabled transformational change, improved cross-functional collaboration, and delivered lasting value to Royal Mail and its stakeholders.
Dan’s initiative, expertise, and unwavering commitment make him a truly stand out member of the team.
Dan is a Business Analyst who has played a key role in enabling Royal Mail to make technological changes which make its USO Reform model possible. Universal Service Reform introduces a new alternate day delivery model at Royal Mail so an updated algorithm was crucial to control the flow of mail through the pipeline so that the delivery operation receive the mail that is due for delivery that day.

Dan created an algorithm that was applied to machines in 37 Mail Centres across the UK and truly transformed the flow of workload across the organisation. Dan also needed to develop a solution that accounted for bank holidays across different nations to truly ensure we deliver our customer promise. Another complexity Dan needed to consider was accounting for 35 pilot sites that had regulator agreement to trial a new approach - this work played a significant role in Pilot success.
In addition to this, Dan supported other stakeholders both internally and externally to visualise the new model and simply explained the complex algorithm – a true skill for somebody that is embedded in the detail and a true subject matter expert. This enabled decision making both internally and externally. Dan’s initiative, technical expertise, and collaborative approach have made him a standout leader in one of Royal Mail’s most complex and high-impact projects.

His dedication is unmatched—often supporting colleagues outside his remit, including during annual leave, and always bringing energy and positivity to every interaction. Dan’s people skills are exemplary. He is a trusted advisor across functions, regularly mentoring others and helping teams understand the operational implications of change. His support has extended to Mail Centres, where his guidance on algorithm logic has improved engagement and accuracy.

Dan embodies Royal Mail’s core values: positive, brilliant, and part of it. He is proactive in all USO discussions, always considering the broader impact on operations and customers. His ability to simplify complexity and empower others has made him a go-to expert and a valued team member.

 

 

 

 

 

 

Kamila Lewandowska – TVS SCS – mentor to women in brand Job - Service Delivery Manager – Southampton

 

Work Location Southampton

Promoted to manager just 18 months ago, set the stage for the next step
Running a courier service centre to excelling as Service Delivery Manager
Significant impact for customer support with metrics and KPI build
Strengthened internal process
Strength is her ability to build strong, lasting relationships both internal and with clients

A champion in our Women in Logistics Mentoring Programme. - In this capacity, she has supported and guided colleagues

Having been promoted into the new role of Service Delivery Manager just 18 months ago, Kamilla has quickly proven herself to be a real success. Previously, she led the Southampton courier team as Service Centre Manager, where she built strong foundations in operational leadership and customer service.

Her proven track record in this role set the stage for her next step, and since her promotion, she has made a significant impact not only for our customers but also in strengthening internal processes at TVS.

Kamilla’s dedication to going above and beyond for customers is truly impressive. She consistently focuses on the key performance metrics our clients value most and ensures these are delivered with precision. Her professionalism and enthusiasm set her apart, and she tackles every challenge with a proactive mindset that inspires confidence. One of Kamilla’s greatest strengths is her ability to build strong, lasting relationships. Whether with colleagues across the business or with external customers, she brings a collaborative and approachable style that has been pivotal to our recent successes. By fostering open communication and trust, Kamilla has strengthened customer partnerships while also uniting internal teams behind shared goals. Her innovative approach to problem-solving has set a new standard for service delivery excellence. By identifying opportunities for improvement and implementing practical solutions, she has raised performance levels across the board. Her work has not only improved operational efficiency but also contributed directly to shaping our positive reputation in the market.

Beyond her day-to-day role, Kamilla has also been a mentor in our Women in Logistics Mentoring Programme. In this capacity, she has supported and guided colleagues, helping to develop the next generation of talent within the sector. Her willingness to share her knowledge and invest time in others reflects her commitment to building a stronger, more inclusive industry.

Kamilla’s career journey — from leading a courier service centre to excelling as Service Delivery Manager — highlights her exceptional capability, resilience, and ambition. She is a true ambassador for service delivery excellence.

 

 

 

Rachel O’Connor TVS SCS - Snow fall delivery to engineers head of service delivery based Chorley

 

 

Delivering parts directly into engineers’ vans overnight so they can begin work without delay the following morning.

Failure was not an option during one of the harshest snowfalls in recent years
Roads became impassable, visibility was poor, and the snow showed no signs of easing.

Safe option solutions – with unwavering support for her drivers.

Siemens’ engineer Brian Long — and others like him — had the parts they needed by morning to continue supporting their customers without disruption.

During one of the harshest snowfalls in recent years, our Premium Transport Service was put to the ultimate test. This service is critical to our customers, delivering parts directly into engineers’ vans overnight so they can begin work without delay the following morning. Reliability is everything — one missed delivery can mean downtime, missed appointments, and a direct impact on customers.

On this particular night, conditions were extreme. Roads became impassable, visibility was poor, and the snow showed no signs of easing. Many companies would have suspended operations, but under Rachel O’Connor’s leadership, failure was not an option. As manager of this service desk, Rachel coordinated with drivers in real time, providing guidance and reassurance while making rapid decisions to keep deliveries on track. When one route became too dangerous to complete by vehicle, Rachel worked with the driver to agree a safe alternative. The vehicle was parked at the top of the road and, with Rachel’s direction, the parcels were carried on foot for the final stretch. This ensured Siemens’ engineer Brian Long — and others like him — had the parts they needed by morning to continue supporting their customers without disruption. From the customer’s perspective, the delivery simply “happened” as expected. What they could not see was the calm but decisive management behind the scenes. Rachel’s ability to navigate the situation, support her team, and uphold service reliability during such challenging conditions is a true reflection of her dedication and leadership. This story is just one example of how Rachel ensures the Premium Transport Service delivers, no matter the circumstances.

Her commitment to problem-solving, customer focus, and unwavering support for her drivers makes her a standout candidate.

 

 

 

Oliver Swan TVS SCS Leeds – regional support excellence - next generation progression

 

Job Title Mobile Pudo Regional Support Supervisor

 

A shining example of operational excellence, leadership, and character.
A true story of progression, resilience, and leadership in his next generation progression
Responsible for the largest regional PUDO network.
He consistently delivers results while instilling confidence in colleagues, customers, and suppliers.
Consistently exceeds KPI performance,
Demonstrating versatility and ensuring continuity - A human touch to every challenge.

Oliver Swann’s career with TVS SCS is a true story of progression, resilience, and leadership. Having been with the business for more than eight years, he has approached every role with enthusiasm and a genuine appetite to learn. From starting as a warehouse apprentice to becoming a warehouse manager at one of our medium sites, and then returning after a short break, Oliver has built a successful and inspiring career.

Now responsible for the largest regional PUDO network, he consistently delivers results while instilling confidence in colleagues, customers, and suppliers.

Key Achievements • Oversees 58+ sites across the North, Midlands, and East Anglia, managing one of the most complex and demanding PUDO regions. • Consistently exceeds KPI performance, balancing customer expectations with operational excellence. • Leads new site rollouts, coordinating resources, staff, and systems to deliver seamless project launches. • Manages new customer onboarding into the network, ensuring smooth integration without disruption. • Regularly steps into supervisory and management roles during absences, demonstrating versatility and ensuring continuity. Leadership & Impact Oliver’s “can-do” approach and deep operational knowledge make him a natural leader. He is frequently trusted to deputise for FSL warehouse managers and the National PUDO Support Manager, overseeing customer support, supplier management, and senior stakeholder coordination.

His strong system expertise enables him to lead investigations, resolve issues quickly, and implement corrective actions. With a focus on compliance and health and safety, Oliver strengthens operational resilience across the network with character & Resilience.

Becoming a father has only enhanced Oliver’s maturity and drive. Known for his humour, positivity, and energy, he motivates those around him and brings a human touch to every challenge.

Conclusion Oliver exemplifies the next generation of leadership at TVS SCS. His ability to manage a vast and complex network, deliver new site rollouts, and inspire those around him makes him an exceptional candidate for recognition. He is a true asset to the business and a shining example of operational excellence, leadership, and character.

 

 

 

 

Mark Georgiou Addison Lee Office - Lead Logistics Operator (controller) - Office - 25 years

 

25 Years of People-First Leadership
The Heart of the Operation
A People-First Problem Solver
Community spirit regularly raising funds for charity

With 25 years of exceptional service in a leadership role, this individual has become a pillar of strength, reliability, and compassion within the courier operation

Operations Manager Testimony: “Not just a controller – the glue that holds the operation together. Their instinct for logistics is razor sharp, but it's his humanity that really shines through. Drivers trust him. Staff respect him. And as an operations leader, I’ve never once doubted that they have the team’s best interests at heart.”

More than a logistics operator based in Paddington - he is the heart of the operation. With a career spanning over two decades, he brings a wealth of industry knowledge that is unmatched. His experience allows him to make informed, strategic decisions that keep the courier operation running smoothly, even in the most demanding circumstances.

But what truly sets this individual apart is his people-first approach. He is constantly looking out for the wellbeing and success of our drivers and riders. Whether it’s providing practical support during a difficult shift, offering guidance to new couriers, or ensuring the team feels valued and heard, their presence is one of reassurance, encouragement, and respect.

They exemplify service excellence – and is deeply service-driven. They hold the highest standards for operational excellence and always put the client experience at the forefront. He understands the pressures on the road and works tirelessly behind the scenes to ensure jobs are managed efficiently, fairly, and with care. His reliability, calm nature, and solutions-focused mindset make him a trusted figure across all levels of the business.

Outside of work, their impact continues. This individual is a passionate supporter of charitable causes, regularly raising awareness and funds particularly for “Let’s Get Penelope Stronger” – a campaign supporting a young girl’s fight against serious illness. His involvement reflects the same generosity and commitment he brings to the workplace: always thinking of others, always willing to help.

After 25 years, their passion for the courier industry remains as strong as ever. Their leadership, loyalty, and heart have made a lasting mark , and we are proud to submit this nomination in recognition of their remarkable career and continued contribution to the courier profession.

 

 

 

Jack Murray Addison Lee Logistics Operator – Office - 25 Years of Flawless, Behind-the-Scenes Excellence

 

25 Years Behind the Scenes
Calm, Clear and Always in Control
Flawless Excellence - Master Problem Solver in High-Stakes Situations
The Trusted Voice of Calm and Clarity

In recognition of 25 years of dedicated service, exceptional customer communication, and unwavering commitment to excellence in logistics operations.

With a quarter of a century of experience, they are a true veteran of the industry - bringing not only in-depth knowledge of courier logistics but also the calm, dependable presence that comes with years of consistent, high-quality performance. They are a trusted figure within the team, known for his conscientious work ethic and professional approach to every task.

One example that highlights their exceptional problem-solving ability occurred during a high-demand afternoon when multiple time-sensitive legal documents needed to be collected and delivered across several London postcodes. Just as the jobs were being scheduled, one of the primary riders was delayed due to a mechanical fault, and another had become stuck in unexpected traffic caused by a road closure.
With no time to spare, this operator immediately rerouted the remaining riders, identified a nearby courier finishing up an unrelated job, and coordinated a mid-route package handover to prevent any delay. At the same time, they liaised directly with the client to provide accurate updates, reassure them of the revised delivery timeline, and ensure their service expectations were still met. Thanks to a calm, hands-on approach, all items were delivered on time – with zero disruption to the client.
Client Testimony: “They saved the day - kept us informed the whole time, came up with a solution on the spot, and made sure everything arrived exactly when and where it needed to. It’s rare to feel so supported from behind the scenes, but with them, you know you're in safe hands.”
Their contribution to the courier team is both operational and interpersonal. They are particularly valued for their outstanding communication skills – always ensuring that interactions with clients, couriers, and colleagues are handled with clarity, courtesy, and a solutions-first mindset. They are a clear and consistent voice for the brand, taking pride in delivering service excellence from behind the scenes.
In addition to their logistical coordination duties, they play a key role in the day-to-day administration of the courier operation. From handling complex bookings and last-minute job changes to monitoring workflow and maintaining process accuracy, they ensure that everything runs smoothly, efficiently, and in line with the company’s high standards.
They approach every challenge with a level head, practical thinking, and a proactive attitude. Whether resolving last-minute delivery complications, rebalancing workloads, or covering for colleagues during peak periods, they lead by example and never hesitates to step up.
Their 25 years of consistent service not only reflect loyalty and professionalism but also their ability to adapt to the ever-evolving demands of the courier industry. They embody the kind of experience, reliability, and behind-the-scenes leadership that keeps operations running smoothly.
For their exceptional problem-solving, operational precision, and long-standing dedication, we are proud to nominate this individual for their well-deserved national recognition.

 

 

 

Military

 

PO Gary Chenery Royal Navy - exceptional dedication and professionalism on the Naval Desk within the Defence Courier Service (DCS).

 

Throughout his tenure, he has been instrumental in the global coordination and movement of Protected Marked Material

Served with exceptional dedication and professionalism in his role

Recognising previous procedural failings, he took decisive action to address and rectify these issues, implementing new measures that streamlined the process and enhanced operational efficiency

His proactive approach improved communication across all levels

Demonstrated his commitment to mission success by volunteering for courier duties, often placing the mission’s needs before his own.

Played a pivotal role in the mission’s flawless logistics execution.

PO Gary Chenery has served with exceptional dedication and professionalism in his role as the Operations Senior Non-Commissioned Officer (Ops SNCO) on the Naval Desk within the Defence Courier Service (DCS). Throughout his tenure, he has been instrumental in the global coordination and movement of Protected Marked Material (PMM), ensuring its secure and timely delivery across multiple theatres of operation.
As the lead operator for all Naval Desk activity in support of the recent Carrier Strike Group (CSG) deployment, a critical worldwide tasking, Chenery played a pivotal role in the mission’s flawless execution. Recognising previous procedural failings, he took decisive action to address and rectify these issues, implementing new measures that streamlined the process and enhanced operational efficiency. His proactive approach improved communication across all levels, ensuring that every stakeholder clearly understood the protocols and objectives.
Demonstrating confidence and professionalism, Chenery effectively engaged with personnel at all ranks, including one-star officers, earning their trust and respect through his clear, concise communication and sound operational judgment. His ability to operate seamlessly within this high-pressure environment exemplifies his leadership and composure under demanding circumstances.
Beyond his core duties, Chenery has consistently sought to identify and implement better working practices, improving the efficiency and reliability of Naval Desk operations. His contribution to DCS operations has been invaluable, his knowledge, attention to detail, and operational foresight make him an indispensable member of this small, highly capable team dedicated to the secure global movement of PMM.
When faced with workforce shortages, Chenery has repeatedly demonstrated his commitment to mission success by volunteering for courier duties, often placing the mission’s needs before his own. His selflessness, professionalism, and drive to deliver have been a key factor in the ongoing success of DCS and the wider operational output of the Naval Desk.
Through his exceptional leadership, initiative, and unwavering commitment to excellence, Chenery has made a significant and lasting contribution to Defence operations. His performance reflects the highest standards upon himself, the Royal Navy and Defence as a Whole.

 

 

 

Super Hero Category

 

Ben Fergus-Woolf - Assistant Controller – Phone snatch victim – Absolutely

 

Absolutely Central WC1 nominated by Jo Ferrari

Outstanding attentiveness supporting a phone snatch victim outside control office.

Provided sanctuary, a calm environment for recovery and provided contact facilities to family

Exemplary conduct and professionalism during an incident that occurred while on duty at the weekend (14th September).
Turned a distressing situation into one where the victim felt supported, protected, and respected. Providing safe space and calm until Police arrived.
Providing sanctuary for the victim and support.
Client - The lady was so grateful to this individual and his kind actions, that she returned 2 weeks later to thank him profusely and gave him a book of chocolates for all his support

Recognition of outstanding response and the positive impact of their actions.

Ben witnessed a phone snatch involving a member of the public and responded with exceptional composure, initiative, and care. He immediately invited the victim into the office to ensure her safety and wellbeing, offering reassurance and providing a calm environment in which she could recover from the distressing incident. Demonstrating outstanding attentiveness, Ben ensured the individual had the means to contact her family, friends, and the police, and remained supportive throughout. This incident is a clear example of Ben going above and beyond the expectations of their role
When officers arrived, Ben facilitated the process by allowing the police to take the victim’s statement inside the office, maintaining both the victim’s comfort and the integrity of the investigation. Their thoughtfulness extended to small but significant gestures, such as making cups of tea, which helped restore calm and demonstrated genuine care. Also sharing CCTV footage of the incident with the police. Their actions showcased not only their quick thinking and professionalism, but also the values of compassion, caring, and respect that our organisation strives to embody. Ben turned a distressing situation into one where the victim felt supported, protected, and respected.

 

 

 

Gary Jones, courier – Body Collective – Scope £125k

 

Evri amputee Gary a launch member of the firms Body Collective

A key member of the brand’s Body Collective since its launch,
A true ambassador - Proud to share his story and inspire others
empowers individuals with lived experience of disability to share insights for tools and time at delivery point
Drives progress in a listening session with Brand leaders.
Bran also launched accessibility preferences on the doorstep, including options such as needing more time to get to the door and support for sheltered accomodation
£150,000 milestone with Scope charity

Staffordshire SG5 postcode Evri courier Gary. As a left arm amputee, Gary has been a key member of the firm’s Evri Body Collective since its launch, and proud to share his story. The Evri Body Collective is an initiative that empowers individuals with lived experience of disability to share insights and drive progress in a listening session with Evri leaders.

Within the first few months of Evri’s partnership with Scope, the business exceeded its £125,000 target and reached a £150,000 milestone. Evri also launched accessibility preferences on the doorstep, including options such as needing more time to get to the door.

Courier is in the family; Gary's wife Emma is a nominated five-star courier in the same Staffordshire SG5 postcode.

 

 

 

 

Shamshair (Sham) Singh Uppal – Woodstock DPD Van driver – Star driver - Community recognition BBC Ambassador

 

DPD Woodstock star driver Shamshair Sing Uppal – Woodstock DPD Van driver – Community recognition BBC Ambassador

BBC Radio Oxford's Sophie Law interviews Sham, top courier in Woodstock

Star driver - An ambassador Passionate about service
Exceptional Recognition by the community
The subject of praise in we love our town – over 700 likes
Community says their courier of the year

This individual made such an impression that the local residents organised a special surprise

Residents and BBC News crew organised and wited at a very special celebration

BBC Radio interview by Sophie Law with a residents thank you

Exceptional brand ambassador super hero

Exceptional recognition for star driver. DPD comment, ‘Our drivers are always passionate about serving their communities, but one of our drivers in Woodstock has made such an impression that the local residents organised a special surprise for him. Shamshair Singh Uppal, known as Sham to the locals, became the subject of praise in the 'We Love Woodstock' Facebook group, with over 700 people liking the post and residents describing him as "courier of the year 2024".

Among the 300 comments including how he helped one person scrape ice off their car, and another said, "when your delivery driver hugs you when you've been made redundant... you know you've been Sham'd." After the Facebook post took off, locals got in touch with Sham's depot to organise something special for him. Sham's manager arranged to have him pick a parcel up at a shop where he was surprised by the familiar faces of the Woodstock residents and a BBC news crew.

Sham was presented with screenshots of comments from the Facebook group and personalised messages written by his fans; he was then interviewed by BBC Radio Oxford's Sophie Law.

Facebook – ‘Well done to Sham for such an amazing job over the past seven years!

 

 

 

Jacob Felton DPD Van driver - Wrexham - praised for helping woman after fall breaking her hip.

 

 

Client forever grateful for driver actions

Acting without hesitation - Driver comes to aid of fallen lady
Broken hip, lying outside the delivery point
Drenched and cold, danger of becoming hyperthermic
Driver secured the woman with plastic sheets in the rainstorm
Provided next steps for hospital transport – sorted board and carried to estate car
Couple have expressed their immense gratitude to driver for his efforts.

Luke Meadowcroft, DPD cluster general manager, said: "We are incredibly proud of Jacob, and we think he is a star. We knew he always went above and beyond for his customers, but this was a real act of kindness.

DPD has praised its special driver who came to the aid of a Wrexham woman who had fallen and fractured her hip. Lying outside the delivery point she was drenched and cold, the driver acted to secure the woman in the rainstorm environment and organise next steps to the hospital

The woman, Susi Jones and her husband, Keith, said they will be "forever grateful" to DDP driver Jacob Felton who acted without hesitation.

Luke Meadowcroft, DPD cluster general manager, said: "We are incredibly proud of Jacob, and we think he is a star. We knew he always went above and beyond for his customers, but this was a real act of kindness.

Jacob had been delivering at their home in Worthenbury on the evening of December 16 when he came across Susi in the back garden of the property after she had fallen.

Keith said: "Susi was unable to move having broken her hip. I covered her with some plastic sheet and went to try and get help from one of our neighbours. John and Michell were out, but their son Will immediately came to help and at the same time a DPD driver named Jacob arrived with our delivery, and without hesitation he also came to help.

By this time Susi was drenched through from the freezing rain and was in danger of becoming Hypothermic. "She was unable to move, we needed to get her to hospital immediately," Keith said. "Jacob and Will managed to get her onto a board, and then carried her round to my estate car and slid the board complete with Susi into the rear of the estate car. Will and I would not have been able to achieve this without Jacob’s help."

Thankfully, Susi is now on the mend following the incident and the couple have expressed their immense gratitude to Jacob for his efforts.

And as thank you, Susi recently presented Jacob with his DPD CEO Award in recognition of his efforts. This is a special award for outstanding service, from DPD's CEO Elaine Kerr.

Luke Meadowcroft, DPD cluster general manager, said: "Susi and Keith have been very generous and really wanted to make sure the NHS and Jacob got the credit they deserved, so it was lovely to see Susi on the mend and able to present Jacob with his award.

 

 

 

 

 

Services to Industry

 

Louise O’Neil, Whistl

 

Champion for next generation in the Express Logistics sector.
Champion of women in brand
Co-Chair of IOC Education group and Govt trailblazer for apprenticehips with DWP Skills England.

 

This individual has a wealth of experience working for some of the UK’s leading business spanning almost 30yrs working across multiple areas and sectors.

Twenty years in the evolution of her current brand.

Her brand leaders say it is sometimes astonishing how she contributes to our business and our people today.

We recognise this person who is an individual whose vision, dedication, and leadership have had a profound impact on our industry and more importantly, on the lives of countless young people who now see a future in logistics.

She has made a remarkable difference with fresh ideas for new talent, and brought the energy of the next generation to thrive and grow from both in and outside her brand.

Through tireless work, she has championed initiatives that open doors for young people, offering them opportunities to learn, grow, and see themselves as future leaders in logistics. Whether through mentoring programs, partnerships with Government, schools and colleges, or creating pathways for apprenticeships and internships, she has shown what it means to not only lead in business but also to lead in community impact.

What sets her apart is not just a commitment to developing young talent, but the passion and persistence with which she has inspired others to join the cause.

Colleagues, peers, and organizations across the sector have been encouraged by her example to invest in the future workforce, ensuring that logistics is not only strong today but also vibrant tomorrow and can attract anybody from any walk of life through her EDI initiatives that have encouraged specifically the young and females so they see this sector can offer them a fulfilling and long term career.

Young people who may never have considered logistics as a career now see it as a place where they can innovate, contribute, and belong. That is a legacy that will continue to grow for years to come.

She has led a women in brand programme to champion diversity.
It’s about creating opportunities, opening doors, and helping others believe in their own potential.

Stepping outside her brand, she is Sector co chair for the IOC education group, engaged with govt for the whole sector, giving expert advice to DFE, Inst of Apprenticeships and Skills England, working with the employer operator Trailblazer group in vision for next generation express logistics candidates.

Matching vocational workplace learning to education standards and leading the sector subgroup for best practice.

She is a champion of next generation for our sector.

Synopsis of previous roles and pathway for Louise O’Neil

This individual has a wealth of experience working for some of the UK’s leading business spanning almost 30yrs working across multiple areas and sectors.
In 1997 she was a Senior Area Manager for JD Williams (now called N Brown). In 2002 she then moved onto Whirlpool UK as Sales and Training Officer to help nurture the sales teams and growth of the business. In September of that year she then moved onto Barnados as an Area Manager support the business change.

Then in 2024 she moved to Avon Cosmetics as District Manager supporting the Regional Teams. Its then in October of that year she moved back to JD Williams as HR Advisor to support the business and its people.
Then in August 2006, she move to TNT Post (which is now Whistl). Whilst at Whistl, she has given 19yrs of absolute commitment and dedication to making Whistl a place for people to grow and express their ability and talents. She is an Important cog in our wheel and we are all very proud of her and her achievements.
Recognizing her for this award is more than deserved. Well done from the entire Team here at Whistl.