Coronavirus Final Mile – pinch point to delivery

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Coronavirus Final Mile – pinch point to delivery congerdesign@pixabay

Express sector is at the heart of sustaining stay-at-home self-isolation delivery for the UK - from food to prescriptions & computers for home-working.

IOC asks the public to help complete the final mile food delivery, mark your door, ‘I am at home, please knock and leave goods outside

PM speaking evening Monday March 23rd, ‘The way ahead is hard...You must stay at home...Use food delivery services where you can’



Carl Lomas IOC Chairman.

We are entering a period of finest hour for final mile delivery to support stay at home, self-isolation. Our sector is being tested beyond any peak we have seen and that peak may be longest period on record. We are asking the public to mark their doors and help our sector complete the food delivery without contact.

Tracey Worth, IOC CEO,

Couriers that were focused on business to business deliveries have resource availability to deliver to the home door. The IOC are working to link resource to need across the sector – Essential final mile after the PM stay-at-home speech is about food, medical, prescription and work-at-home goods.

Express courier supporting the client chain has proven resilience to deliver; from national networks to regional and local owner-operator couriers.


Wed 25th March DfT – Roadworthy vans facing an MOT can stay on the road for deliveries

DfT report companies & owner-operators will be granted a 6-month exemption from MOT testing, enabling them to continue to stay on the road.

 Transport Secretary Grant Shapps said:

We must ensure those on the frontline of helping the nation combat COVID-19 are able to do so. Allowing this temporary exemption from vehicle testing will enable vital services such as deliveries to continue.



DfE - express sector kids get priority access to school while parents deliver final mile - DfE link


Friday 20th March Mike Brown, Hon fellow IOC and Commissioner for Transport for London,

'This morning the Cabinet Office offered some advice on the definition of key workers. For the transport sector this includes:

Those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which the supply chain passes.


Friday 20th March - IOC, with Kate Lester, Diamond Logistics, have produced a template authority letter to identify express final mile workers, download the pdf, individuals must email for an authority code identifying their role and the company they deliver for.



Mon 16th March - DfT Sec of State, Grant Shapps,  ‘This weekend I set up my 80-year-old parents' online grocery delivery account.’

Final mile is not just food; NHS don’t deliver prescriptions, that client chain lies with the pharmacies.

Graham Thomas. FLEET OPERATIONS MANAGER – TRUCK, OCADO GROUP plc 'Final mile food is likely to be tested to extreme levels in the coming weeks and months, the UK Supply Chain is second to none, however it will struggle if the levels of panic buying we are currently seeing continue.'

Health secretary, Matt Hancock now talking self-isolation for the elderly. People talking long isolation periods and whole home isolation,


Supermarkets ask shoppers to be sensible. Message from Sainsbury's Chief Executive Mike Coupe. ‘Please think before you buy and only buy what you and your family need.’ ‘Over the past two weeks we have put more capacity into our warehouses.’ (full report below)

Will resilience in final mile out-perform resilience in wide supply chain? Express & courier delivery has strengthened links direct to supplier distribution centres and that will bring strength in sustained client chains for final mile.

Where will the final mile pinch points be?

Final mile worker status focused on self-employment sees the owner-driver at the front line, both economically and for client.

Cough and you're off’ How will this impact the self-employed van driver? Sick pay support for self-employed is great news, but we are talking seventy pounds per week.

Thinking pinch point in wider supply chain stretch.

Need for fuel for final mile will be at heart of delivery success.

Owner van drivers using their own fuel - if supply chain is stretched on fuel at public stations this will be a pinch point for final mile.

IOC are asking DfT to recognise fuel need for final mile. Fuel need will be key to sustaining delivery supporting final mile and this need will be in the public petrol stations.


Message from Sainsbury's Chief Executive Mike Coupe

‘Please think before you buy and only buy what you and your family need.’

‘You will have seen that, due to the ongoing uncertainty around the full impact of Coronavirus, supermarkets have been much busier than usual and customers are choosing to stock up.’

I wanted to personally reassure you that we have more food and other essential items coming to us from manufacturers and into our warehouses and distribution centres. If we all shop just for the food that we and our families need, there will be enough for everyone.

I also wanted to let you know that at Sainsbury's, we are working really hard to ensure this remains the case.

Over the past two weeks we have: Ordered more stock of essential items from our suppliers. Put more capacity into our warehouses and

There are gaps on shelves because of increased demand, but we have new stock arriving regularly and we're doing our best to keep shelves stocked. Our store colleagues are working tirelessly and doing the best job they can.

Which brings me onto a request. Please think before you buy and only buy what you and your family need. If we all do this then we can make sure we have enough for everyone. And please help elderly and vulnerable friends, family and neighbours with their shopping if you can.’


Visit the High Street or get home delivery?

Are we about to see the biggest peak of final mile?

Stay at home stance, aligned with the ongoing shift from high street retail to home delivery looks set to peak final mile exponentially and this may be ongoing.

Alan Lewis of Constantine Law says events are moving rapidly with the Coronavirus. The Government publishes helpful daily updates at 2-00pm at


Statutory Sick Pay will be made available from day 1 when self-isolating, instead of day 4

Wednesday March 4th Updating Parliament on the Government’s response, Prime Minister Boris Johnson told MPs: ‘I can today announce that the Health Secretary will bring forward, as part of our emergency legislation measures, to allow the payment of Statutory Sick Pay from the very first day you are sick instead of four days under the current rules. No one should be penalised for doing the right thing.’

Explaining the rationale for the measure, the Prime Minister had earlier said:

We are not at the point yet where we are asking large numbers of people to self-isolate, but that may of course come if large numbers have the symptoms.


If they stay at home, they are helping to protect all of us by preventing the spread of the virus. The change will be a temporary measure to respond to the outbreak and will lapse when it is no longer required.


Looking at the self-employed owner-driver. Those who do not receive statutory sick pay.

There is a range of support in place for those who do not receive Statutory Sick Pay, including Universal Credit and Contributory Employment and Support Allowance. The move will be included in emergency legislation to deal with coronavirus.


If an employee is not sick but is in quarantine or self-isolation?

Alan Lewis answers the question...

Alan Lewis explains,

The Health Secretary has said that those in self-isolation on medical advice should be treated as on sick leave and may be eligible for statutory sick pay (subject to the usual SSP criteria). So, it seems the Government’s current position is that someone who self isolates because they are given a written notice issued by a GP or by NHS 111 are deemed to be incapable of work and entitled to statutory sick pay. However, if somebody chooses to self-isolate, and/or is not given that written notice, they are not entitled to statutory sick pay.

It has been announced this week by the PM that SSP for medically advised quarantine will be paid from day one. Normally an employee has 3 waiting days when nothing is payable and SSP kicks in on day 4. Presumably this new arrangement is to encourage employees to remain off by removing at least some of the financial burden (albeit moving it to the employer, but preferable ultimately to coronavirus spreading throughout your workforce).



Official Dept Work & Pensions announcement - Friday 13th to IOC

Coronavirus support for self-employed and businesses

DWP - Following announcements in the Budget, we are making temporary arrangements for those impacted by coronavirus. Please share this information with your IOC fellows & members.


Employees and self-employed people

To make sure people in work can take the necessary time off to stay at home if they are suffering from coronavirus or to prevent its spread, changes have been made to Statutory Sick Pay and how Universal Credit supports self-employed claimants.

• People who cannot work due to coronavirus and are eligible for Statutory Sick Pay will get it from day one, rather than from the fourth day of their illness. We intend this measure to apply retrospectively from 13 March.

• Statutory Sick Pay will be payable to people who are staying at home on Government advice, not just those who are infected, this measure will apply from 13 March. Employers are urged to use their discretion about what evidence, if any, they ask for.

• If employees need to provide evidence to their employer that they need to stay at home due to coronavirus, they will be able to get it from NHS 111 Online instead of having to get a Fit Note from their doctor. This is currently under development and will be made available soon.

• Self-employed claimants on Universal Credit who are required to stay at home or are ill as a result of coronavirus will not have a Minimum Income Floor (an assumed level of income) applied for a period of time while affected.



The Government wants to ensure businesses are supported to deal with the temporary economic impacts of an outbreak of coronavirus. Employers with fewer than 250 employees will be able to reclaim Statutory Sick Pay for employees unable to work because of coronavirus. This refund will be for up to two weeks per employee.


Last modified on Saturday, 04 April 2020 22:35