Skip to the full nominations...

 

Two Wheel category

 

Kamal Colubali - Santis Global - Cargo and motorbike

Michael Fawcett - Absolutely Couriers - Cycle courier

Luiz Fellipe (S29) - Santis Global - Motorcycle courier

Richard Hope - Absolutely Couriers - Cycle Courier

Kurt Peil (B33) - Santis Global - Motorcycle courier

Stuart Ramdhanie (P51) – Addsion Lee - Motorcycle courier

 

Four Wheels Category

 

Gary Bailey & Damian Palmer – Dpd – Van Courier

Michael Carter - DX Haydock - Self-Emp Van Driver

Ray Coombs (V361) - Addison Lee – Van Courier

Robert Irish (V301) – Addison Lee - Van Courier

Sammy El Kurd - Santis Global – Multidrop Van Courier

Stephen - Cal Couriers - Manchester – Van Courier

Arnold – Dpd - Multidrop Van Courier

Contract Category

Everard Reid (known as Colin) - DX on SWS contract – Van Courier

Natalie McEwan - DX Express Northampton for Viking UK – Contract Manager

Addison Lee - Courier co-ordination team Matt Philips

TVS SCS London Docklands - Courier Control Team

 

Office Category

 

Lee Farmer - DX - Regional Director

Mark Georgiou, Addison Lee, Lead Logistics Operator London

Reece Hardy - Santis Global London - Courier Controller

Tyler Hayward - Santis Global - Customer service clerk

Rusheen Hemley - Smiths News Birmingham - Operations Manager

Gary Hindle – Whistl Astley/Wigan - Transport Planning Supervisor

Craig Hyland - Proactive Despatch - General Manager

Mariola Kowalczyk - Smiths News Slough - Regional Operations Manager

John Mason - TVS SCS Holford/Minworth - Operations & Development Manager

Andrew McCarthy- TVS SCS Birmingham - Head of Service Delivery Courier Division

Graham Patten – Smiths News Newcastle - Van driver route Manager

Stuart Pittaway - TVS SCS Minworth - Night Manager

Denise Sanderson - Proactive Despatch - Accounts Team Manager

Katie Sauve – Santis Global - Customer Service / Operations Manager (joint employee of the year Sophie Scoot)

Sophie Scoot – Santis Global - Accounts Admin (joint employee of the year Katie Sauve)

Sandra Smith - DX Nuneaton - Regional Manager

Kath Wade - TVS SCS Chorley - Senior Customer Services Manager

Rebecca Young - APC Stobart – Pro Despatch – Commercial Sales Manager

 

Super Hero

Rhys Alexnder, Jason Langfors, Rozi Oprescu – Whistl Bolton – Teamwork

Lee Clayton - DX Express - General Manager, Operations Support

Bassett Hazeem (B358) - CitySprint Birmingham – Multidrop Van Courier

Agnieszka Straczkowska and Artur Straczkowski - Whistl Bedford – Community Action

Lavina Tudorteo - CitySprint Birmingham – Self Empl Van Courier

Jose Vargas – SBL Couriers Crawley – Cover Van Driver

Tony Warner – Quickline Manchester - Large Van driver

Olie – Royal Mail, Hampshire - Postie

 

 

Full nominations

 

 

Two Wheels Category

 

Two wheels - Kamal Colubali - Cargo and motorbike Santis Global London

The right person with the right attitude. The right work ethic.
A little gem who works conscientiously
Reliable punctual and efficient

Kamal responded to one of our rounds of recruitment and was quick to explain that he was young, enthusiastic, fit (as a semi-professional footballer), very local to our head office, but knew very little of the industry  - as many recruitment heads will recognise, sometimes we are better taking the right person, with the right attitude, the right work ethic, and a willingness to learn over riders or drivers who may have experience, but then we all need to mould them to our circuit and work methods 

Kamal proved why every so often we unearth a little gem, who works so conscientiously that he blends in seamlessly – always with a smile on his face - reliable, punctual and efficient - can we clone couriers yet?!!!

 

Two Wheels – Michael Fawcett Absolutely same Day cycle courier, London (chose to stop and help)

Above and beyond as courier and for his community
Extremely uncomfortable situation – courier chose to stop and help.
‘remained calm, used his judgement and helped to de-escalate the situation.’
‘he plaid his part in keeping London moving.’

‘He chose to stop. He saw people who were distressed and a situation where he believed he could make a difference, and he acted.’

Jo Ferrari nominates, ‘Mike’. Michael Fawcet for going above and beyond, not just in his role as a courier, but as a member of the wider London community.

Whilst cycling through Central London making deliveries, Mike noticed a bus had stopped and its alarm was sounding. Realising that something wasn't right, rather than simply continuing with his working day, Mike stopped to see if there was anything he could do to help.

When he approached the bus, he discovered that an intoxicated man was intimidating both the driver and the passengers. The situation had become extremely uncomfortable and both the driver and passengers were understandably distressed.

Mike could very easily have decided that it was nothing to do with him and carried on with his deliveries. Instead, he chose to stop and help.

With both the driver and passengers distressed, Mike stepped in and calmly brought the situation under control. He reassured those around him and calmly engaged with the man, managing to persuade him to leave the bus. Mike then safely helped him off the bus, allowing the driver and passengers to carry on with their journey.

What stands out to me about Mike's actions is the way he responded. He didn't panic or make an already difficult situation worse. He remained calm, used his judgement and helped to de-escalate the situation so that everyone involved could move forward safely.

In our industry, we talk a great deal about reliability, responsibility and keeping London moving. On this occasion, Mike demonstrated that this means much more than simply collecting and delivering packages.
As a cycle courier, Mike is already part of the network of people working across the capital every day to keep the logistics of London moving. On this particular day, however, his contribution extended far beyond his own deliveries. By acting quickly, calmly, and compassionately, he helped the people on that bus while also enabling the driver to get the service moving again and the passengers to continue with their journeys.
There is something particularly admirable about the fact that Mike didn't have to stop. He chose to stop. He saw people who were distressed and a situation where he believed he could make a difference, and he acted.
His actions demonstrated courage, compassion, good judgement, and a genuine willingness to look out for others. They also reflect the spirit of the courier industry, with people out on the streets of London every day who don't simply travel through the communities they serve but are very much a part of them.
Mike went above and beyond what could ever be expected of him as a courier that day. He helped a driver and a group of passengers when they needed support, calmly resolved a difficult situation and, quite literally, helped to keep London moving.

Two Wheels S29 Luiz Fellipe Brazil Santis Global London Motorcycle courier

Progressing from meal delivery to parcel.
ALWAYS has a smile on his face. Agreed to come out for early work, stayed out for later work.
Always happy to do work at the weekend too to help out
Every circuit can benefit from a Fellipe, and we are very grateful to have him and proud to have him recognised.

Fellipe rides a 125cc scooter, and his calls sign is S29 (Sierra Two Nine)

Luiz is known to us as Fellipe, and he ALWAYS has a smile on his face –

He came in to the industry having very little experience, as many of the younger scooter riders do as they tend to cut their teeth in the food delivery sector, logging onto apps, and working in a very small area, so learning the ropes in a same day circuit when they may do double ups, or multiple collections and multiple deliveries, and Fellipe worked so hard, so conscientiously, so reliably, that as essentially a newbie he picked it up far quicker than virtually everybody that has gone before him, and always with a smile on his face - in addition, he has agreed to come out for early work, stayed out for later work, and is always happy to do work at the weekend too to help out - every circuit can benefit from a Fellipe and we are very grateful to have him, and proud to have him recognised

Two Wheels - Richard Hope Cycle Courier London - Absolutely Courier

Over seven decades remains regular and incredibly valuable member of the team
Commitment every day to a standard of service.
Playing his part whatever the weather.
Attention to detail second to none. ‘Assurance for work in the legal sector’

Jo Ferrari nominates London cycle courier, Richard Hope for his remarkable commitment, professionalism and dedication to the courier industry, and for proving that age should never be a barrier to continuing to do a job you enjoy and take enormous pride in.

Richard joined Absolutely in 2022 as a pushbike courier at the age of 70. Four years later, at 74 years young, he remains a regular and incredibly valuable member of our bike circuit, cycling around London every day and providing the same reliable and professional service that he has since the day he joined us.
What makes Richard particularly deserving of recognition is not simply the fact that he is still riding a pushbike professionally at 74, impressive though that undoubtedly is. It is the standard of service, attitude and commitment that he continues to demonstrate every single day.

Whatever the weather, Richard gets on his bike and gets on with the job. Whether London gives him sunshine, wind, rain or freezing temperatures, Richard can be relied upon to be out there collecting and delivering for our clients and playing his part in keeping the logistics of London moving.

Richard's attention to detail is second to none. He is someone who understands that being a professional courier is about far more than simply getting a package from one place to another.

We work with clients in the legal sector, where Richard is regularly trusted with important documentation. If there is an issue with an address, difficulty locating the correct recipient or a requirement to wait patiently at the delivery point, Richard will take ownership of the situation and do everything he can to complete the delivery correctly. For me and the rest of the operational team, that provides a huge amount of reassurance.

When a job is allocated to Richard, we know it is in safe hands. We know that he will be patient, thorough and professional and that he will represent Absolutely in exactly the way we would want one of our riders to represent us. That trust is incredibly important in our industry.

Richard also brings something to the team that cannot be measured through delivery numbers or performance statistics, and that is his personality. He has a fantastic sense of humour and regularly manages to put a smile on my face. On a beautiful sunny day, Richard will happily remind me just how lovely it is outside while I am sitting behind my desk in the office. Equally, when the weather turns and he is out cycling through the wind and rain, he is just as quick to remind me how lucky I am to be sitting in a warm, dry office while he is outside facing the elements! That good humour sums Richard up perfectly. He doesn't complain. He doesn't expect to be treated differently. He simply gets on his bike, does his job and does it to an exceptionally high standard.

There is something incredibly inspiring about someone who decided at the age of 70 to take on a role as a pushbike courier in one of the world's busiest cities and who, four years later, is still out there at 74, riding his bike and delivering for our customers. But I don't want Richard to be recognised simply because of his age. I want him to be recognised because of what his age makes his continued commitment, resilience and professionalism represent. Our industry relies on people who are dependable. People who take responsibility. People who understand the importance of the item they are carrying and the promise that has been made to the customer. People who will go out in difficult conditions and still provide the same level of service. Richard represents all of those things.

At 74 years young, Richard continues to demonstrate resilience, reliability, professionalism, attention to detail and genuine pride in the job he does. There are people who simply do a job, and then there are people whose attitude towards that job represents everything you would want your business and your industry to stand for. Richard is undoubtedly one of those people. He is an exceptional character, a trusted and valued member of our team and a fantastic example of the people who make the courier industry what it is.

Two Wheels - Kurt Peil (B33) Santis Global London - Late shift

We could never have dreamed of recruiting this quiet, always polite, reliable and soft spoken Belgian. A star from the beginning - Motorcycle courier (late shift). On the road UK wide
Keen and enthusiastic motorcycle rider with an abundance of energy.

Kurt Peil rides a 650cc motorcycle and his call sign is B33 (Bravo Three Three)

When we were looking for some couriers to work the later shift, preferably to show flexibility on where to finish and what time, we could never have dreamed of recruiting this quiet, always polite, reliable and soft spoken Belgian.

Kurt has been a star from the very beginning, even though he had limited experience of a busy same day circuit in London,but was a keen and enthusiastic motorcycle rider with an abundance of energy to learn the job, and has shown us that sometimes you are better off teaching somebody virtually from scratch how to do the job, and he absorbed every instruction like a sponge. Kurt has shown us what can be achieved through extremely hard work, dedication and attention to detail. He has also had to deal with looking after his partner and also a spill off his motorbike, and we would love to recognise him for his commitment

Two Wheels - Stuart Ramdhanie (P51) – Addsion Lee - Know it will get there.

Always Moving – Reliability, Knowledge and Outstanding Delivery
Sixteen years on the road, whatever the weather, whatever the deadline – when this courier gets the job, you know it will get there.
Exceptional Motorbike Skills.
London Knowledge That Keeps Deliveries on Track

There’s a reason this courier, Papa 51, Stuart Ramdhanie has built such a strong reputation on two wheels. He is an exceptionally skilled motorbike rider, he combines outstanding road knowledge with experience, reliability and an unwavering commitment to getting the job done.

With 16 years of service at Addison Lee, he has developed a wealth of knowledge that few can match. His understanding of London stretches well beyond the city and towards the M25, allowing him to anticipate delays, navigate efficiently and make the right decisions when every minute counts.

Whatever the weather or season, he is out there delivering. Rain, cold, wind or sunshine, his commitment remains the same – turn up, get the job done and deliver on time. His consistent working pattern and operational reliability make him someone the team can depend on every day.

A memorable example came when a critical, time-sensitive delivery needed to reach its destination within a demanding deadline. With traffic threatening the delivery window, he drew on his extensive road knowledge, adapted his route and remained focused on the task. Through experience, determination and a willingness to go the extra mile, he completed the delivery within the required timeframe.

It was a perfect example of his reputation: when the clock is against him, he finds a way to keep moving.
His record on direct and deadline deliveries is impressive. He understands that when a delivery is time-critical, every minute matters. He plans carefully, remains focused and delivers with the professionalism expected when handling important deliveries.

What really stands out, however, is his attitude. When circumstances change or a delivery becomes challenging, he doesn't look for reasons why it can't be done – he looks for a way to make it happen.
Being a great bike courier requires far more than getting from A to B. It takes judgement, reliability, road awareness, communication and the right attitude every day. He consistently demonstrates all of these qualities across London and beyond, whatever the conditions.

Four Wheels Category

 

Four Wheels - Gary Bailey & Damian Palmer - Eighty-year celebrations for DPD driver pair. Relationships built along the way.

A Journey of collective success.

Jon Stockton, DPD COO is incredibly proud to report two monumental career milestones that represent the very heart of DPD.

Celebrating Gary Bailey, who has achieved an astonishing 45 years in role. To mark this incredible milestone. Jon Stockton presented Gary with his name printed on his very own 45-year truck. Reflecting on his time, Gary shared: "I feel privileged to have worked with and met so many great people at DPD over the last 45 years; the time has flown by. Having my 45-year truck presented to me by Jon Stockton, COO, was an honour."

Alongside Gary, DPD are celebrating Damian Palmer, who has reached an outstanding 35-year work anniversary! Damian perfectly captures how these milestones are ultimately about the relationships built along the way: "Thirty-five years is an incredible milestone, and when I look back, it’s the people who stand out most. The relationships, shared experiences, and the passion we’ve brought to what we do have shaped not only my journey, but our collective success. I feel a genuine sense of pride in the DNA of DPD. After 35 years, that pride remains as strong as ever, and I’m incredibly grateful to have been part of the journey."

Jon Stockton, ‘It is the daily dedication of people like Gary and Damian that drives our collective success and builds the true DNA of our company.’

Four wheels – Michael Carter - Self-Emp Driver - DX Haydock

Delivering reassurance for two decades – Target Express – CityLink to DX
‘Deep experience, familiar, trusted presence, warmth, unwavering sense of responsivity’
‘security conscious – completing safely’

DX Duncan Rickard and Natalie McEwan nominate Michael Carter, a self-employed courier at DX Express Haydock, Michael has devoted more than 20 years to the industry through Target Express, CityLink and DX Express. He combines deep experience with humility, warmth and an unwavering sense of responsibility.

Michael knows the Warrington customer base exceptionally well and has become a familiar, trusted presence. Customers regularly ask when he will return from holiday or after another contractor has covered his route. Their affection has been earned through thousands of dependable interactions in which every person is treated with respect and every delivery with care.

Punctual, reliable and consistently security-conscious, Michael understands that he often carries far more than parcels. Medicines, optical items, passports and visas can affect a person’s health, livelihood, travel or family life, and he handles every consignment with discretion and personal accountability. He represents himself and DX professionally, communicates clearly and gives customers confidence that what matters to them is safe in his hands.

Michael is equally respected by colleagues. Generous with his time and route knowledge, he supports others and steps forward whenever extra effort is needed. During peak periods, operational pressure and adverse weather, he remains calm, flexible and focused on completing the job safely. His exceptional standards are demonstrated every day through integrity, courtesy, resilience and a genuine commitment to putting customers first. For more than two decades, Michael has delivered reassurance, trust and continuity alongside every parcel.

Four Wheels - Addison Lee – Ray Coombs (V361)

Always Delivers – Exceptional Customer Service and a Positive Attitude
One reputation that says it all – “Postman Ray Always Delivers!"
Nine years of experience, thousands of deliveries

Victor three six one, Ray Coombs, there’s a reason this courier is affectionately known as “Postman Ray – Always Delivers!” It perfectly captures both his reliability and his approach to customer service.

In recognition of nine years of dedicated courier service, he is a truly valued member of the team whose experience, professionalism and positive attitude consistently make a difference.

A defining quality of his approach is his ability to deal with the unexpected. Every day brings different challenges, from changing delivery requirements and difficult access points to customer queries and last-minute requests. Rather than seeing these as problems, he uses his experience to find practical solutions, think on his feet and keep the job moving.

A great example came when a time-sensitive delivery was required at short notice, with a demanding delivery window and changing client instructions. Rather than simply accepting the challenge, he took ownership, worked through the practicalities and used his experience to ensure the consignment reached its destination on time.

It was exactly the kind of situation that explains his reputation: when something needs delivering, he finds a way to deliver it.

His extensive knowledge of the courier industry and London delivery environment allows him to assess situations quickly and make informed decisions. Whether answering a customer’s question, resolving a delivery issue or adapting to circumstances on the road, he approaches every situation with patience, professionalism and a genuine desire to help.

What truly sets him apart is his attitude. Customer service isn't simply something he provides – it is part of the way he approaches every job. He listens, understands what is needed and finds the best possible solution, always maintaining a friendly and approachable manner.

And true to his reputation, he is rarely without a smile. His positive personality makes him a pleasure to work with and a valued member of the team. Customers and colleagues know they can rely on him to approach even the most challenging situation with a calm attitude and willingness to help.
He represents everything great courier service should be: experienced, dependable, knowledgeable and genuinely committed to the customer.

Four Wheels Van Driver - Robert Irish (V301) – Addison Lee

Instinct and service excellence. This courier is the person you want when the unexpected happens.
The Consummate Professional Courier – Experience, Instinct and Service Excellence
London throws the challenge. He finds the solution.
Central London Knowledge That Delivers

Victor three zero one, Robert Irish, In recognition of a consummate professional whose experience, exceptional knowledge of Central London and unwavering commitment to client service make him a truly outstanding member of the Addison Lee team.

This courier is the person you want when the unexpected happens.

A typical example came during a busy Central London delivery run. A time-sensitive parcel was heading to a client in the West End when a sudden road closure disrupted the planned route. With traffic building and a tight delivery window to protect, this courier immediately assessed the situation and drew on his extensive knowledge of the capital to identify an alternative route.

Rather than allowing the disruption to become a problem, he adapted, kept operations updated and continued towards the destination. His knowledge of the less obvious routes through Central London enabled him to avoid the worst congestion and complete the delivery within the required timeframe. This is typical of his approach.

Road closures, congestion, restricted access, demonstrations and constantly changing delivery requirements are all part of a London courier’s working day. This courier consistently remains calm, thinks practically and makes sound decisions under pressure, ensuring challenges are overcome rather than becoming excuses for delay.

He knows Central London beyond the sat-nav – understanding the roads, access points, traffic patterns and alternative routes that can make the difference between a successful delivery and a significant delay. But his strengths go far beyond driving and navigation. He consistently goes the extra mile for clients, taking genuine pride in delivering a professional, courteous and dependable service. He understands that a courier is often the face of Addison Lee and represents the company with professionalism at every interaction.
Operationally, he is a pleasure to work alongside – reliable, communicative, positive and always willing to help. When a challenging job comes in, he can be trusted to approach it with the right attitude and find a way forward.

He embodies what it means to be a consummate professional courier: experienced, adaptable, dependable and committed to getting the job done properly. When London throws up an obstacle, this courier doesn’t see a problem – he sees another route.

Four Wheels - Sammy El Kurd Santis Global - Home counties

Almost fifteen years - Sammy makes our job easier
Extraordinary work ethic, go to person for early shift.
Without fail bespoke morning run never failed
Well tsked across short, long and multi.

Sammy has also worked for the Santis same day manager at 2 different companies for over 14 years, joining us at the same time as Chris Mackmurdie – despite his lack of Central London expertise, Sammy has such an extraordinary work ethic, that he learned really quickly, and is our go to man for early work, and will always make himself available for later work and weekends where required  - he also does a bespoke run every Monday morning and delivers the multi drop quicker than people a lot younger than him (we never ask his age!!). Unlike some others, he can do both short and long distances, multi drops or same day, and always with his special request for a little extra for loading and unloading!! Sammy makes our job easier - Thank you Sammy.

Four Wheels – Stephen - Cal Couriers, Manchester

Highlands and Islands final mile success
Bute – A challenge accepted by Cal Couriers & logistics
Delivered by van driver Stephen

IOC fellow, Glenn Chambers (FIoC) Cal - Courier & Logistics, A great example of the team going the extra mile ‘Late Tuesday afternoon, we received a tricky request: collect from the Isle of Bute the very next morning and return the kit to stores in Glasgow the same day. For many, the ferry timings, location, and tight turnaround would have been enough to shy away from it. For us, it was a challenge accepted. One of our drivers, Stephen, set off from mainland Scotland first thing, made the crossing over to the Isle of Bute, completed the collection, and had everything returned safely to Glasgow the very same day.

It also turned out to be a beautiful sunny day on the island, and our driver managed to capture some brilliant photos along the way — never thought I’d be saying that about Scotland! Another great example of the team going the extra mile, *quite literally*, to get the job done.’

 

Four Wheels - DPD driver Arnold – three stars Champions league standard.

Justin Pegg – Meet Arnold – ‘15 years of incredible service’

Three stars – over three hundred thousand deliveries.

IOC fellow, DPD boss Justin Pegg was down at the local bank, ‘A fabulous end to the week, meet Arnold. Arnold is from our Birmingham depot and I just met him at the bank drawing out cash like me in Oldbury. Arnold has served 15 years of incredible service! He has delivered over 300k parcels in that time. 3 x 100k Stars on his polo shirt .

Champions league standard in our business. True Super Hero, Delivering What Matters to our customers.’

 

Contract Category

Contract – Everard Reid, known to colleagues and customers as Colin at DX on SWS contract

Five tear valued member at Heathrow depot – ‘the informal driver leader’
‘unwavering commitment to customers.’
‘taking personal ownership of deliveries’
‘demonstrates what outstanding looks like’

In an industry where service excellence can make all the difference, Colin consistently demonstrates what outstanding looks like. His longevity on the contract, exceptional customer feedback, and commitment to supporting both customers and colleagues make him an ideal candidate for this award.

Colin does not simply deliver consignments; he delivers confidence, trust, and a level of service that customers remember.

For more than five years, Everard Reid, known to colleagues and customers as Colin, has been a valued member of the DX team on the SWS contract. Based at Heathrow, Colin is much more than a driver. He is the informal leader of the Heathrow driver team, setting the standard for professionalism, customer service, and dedication every single day.

What makes Colin truly deserving of recognition is his unwavering commitment to customers. Time and again, DX has received positive customer feedback praising his exceptional service. Customers consistently comment on how he goes above and beyond what is expected, taking personal ownership of deliveries and ensuring every interaction reflects positively on both DX and SWS.

Whether resolving an issue, accommodating a customer's needs, or simply taking the time to provide reassurance, Colin's focus is always on delivering the best possible outcome.

Colin embodies the values that define excellence in the courier industry. He understands that every delivery is important and every customer interaction matters. His attention to detail, reliability, and willingness to help have earned him the trust and respect of customers, colleagues, and management alike.

As a senior and highly experienced member of the Heathrow operation, Colin also plays a key role in supporting and guiding other drivers. He leads by example, promoting high standards of safety, service, and professionalism. His positive attitude and strong work ethic have helped build a culture of accountability and pride within the team.

Contract - Natalie McEwan - DX Express Northampton for Viking

‘Three years taking dedicated ownership of a strategically important partnership.’
‘Commercially aware, 13 million annually - genuinely collaborative’
‘Understanding colleagues’ contribution.’ ‘connector and catalyst’

Steve Bescoby DX nominate Natalie McEwan for Contract Award. ‘As Contract Manager for Viking at DX Express Northampton, Natalie has spent three years taking dedicated ownership of a strategically important partnership worth approximately £13 million annually. She exemplifies modern contract management: commercially aware, operationally credible, relentlessly customer-focused and genuinely collaborative.

Natalie connects every part of the relationship: service, customer care, account management, renewal, Irish services, operations, claims, IT, peak planning and opportunities for new and organic growth. She brings the right people together, creates shared accountability and ensures decisions work for Viking, DX and the consumers who rely on the service.

Viking regularly receives service above 98% under Natalie’s stewardship. This reflects disciplined governance, early risk identification and her ability to turn issues into coordinated action. Trusted relationships at senior and working levels across both organisations support open conversations, faster decisions and constructive challenge. Her ideas—from improved packaging and service propositions to clearer consumer messaging and closer IT collaboration—translate insight into practical improvements that strengthen experience, protect quality and reduce friction.

Natalie also recognises great work and ensures colleagues understanding their contribution. During peak planning she aligns capacity, communication, contingencies and expectations well in advance; when challenges arise, she remains visible, accountable and solutions focused. Her rare ability to protect a major contract, unite multiple logistics functions and continually create value makes her a custodian, connector and catalyst. Through integrity, strategic thinking and continuous improvement, Natalie has helped both businesses—and their customers and consumers—succeed.

Courier Team, Addison Lee Courier co-ordination team Matt Philips

Demonstrated exceptional collaboration, communication, and operational excellence.
Innovative use of technology, data, and cross-functional teamwork,
Team significantly enhanced service reliability, courier support, and customer satisfaction,
Reinforcing Addison Lee's brand in the courier industry.

At Addison Lee, the Courier Operations Co-ordination Team, led by Matt Philipps, has consistently demonstrated exceptional collaboration, communication, and operational excellence. Through innovative use of technology, data, and cross-functional teamwork, the team has significantly enhanced service reliability, courier support, and customer satisfaction, reinforcing Addison Lee's position in the courier industry.

Patrick Gallagher, COO - "Matt and the Courier Operations Co-ordination Team embody what makes Addison Lee successful - a relentless focus on operational excellence, innovation, and customer service. Through strong leadership, effective collaboration, and a commitment to continuous improvement, the team has delivered meaningful results for our customers, our couriers, and the wider business. Their contribution has been instrumental in strengthening our market-leading courier operation."

Key Achievements - Enhanced Cross-Functional Coordination. Under Matt's leadership, the team introduced an integrated communications framework that seamlessly connects dispatch, couriers, customer service, and technology teams. This has enabled real-time information sharing, faster decision-making, and more effective resolution of operational challenges.

Optimised Delivery Performance - By leveraging advanced data analysis and improved information sharing, the team has streamlined route management processes, reducing average delivery times across central London to just 91 minutes and delivering a more reliable service for customers.

Allocation Software Improvements - Continuous enhancements to allocation technology have transformed operational efficiency, with 86% of all courier jobs now automatically allocated. This has allowed the co-ordination team to focus more time on supporting couriers in the field, resolving exceptions, and maintaining high service standards.

Proactive Issue Management - The development of an early-warning system to identify potential delays and service disruptions has enabled the team to intervene before issues impact customers. As a result, customer queries have reduced by 20%, strengthening customer confidence and retention.

Driving Measurable Business Results - The team's coordinated approach has contributed to a 9% increase in courier productivity, delivering tangible benefits for both customers and couriers through improved service performance and increased earning opportunities.

Why This Team Deserves Recognition - Matt Philipps and the Courier Operations Co-ordination Team exemplify the very best of Addison Lee's values. Their ability to manage complex operational information, collaborate effectively across departments, and continually seek improvements has resulted in outstanding operational and customer outcomes. Their proactive, customer-focused approach ensures Addison Lee remains at the forefront of courier service excellence in one of the world's most challenging urban environments.

Office Team - London Docklands Courier Control Team TVS SCS ‘Saving a red panda’

Time-critical veterinary sample movement
Contributed to saving the life of a critically endangered red panda.
Exceptional Service and Operational Excellence – three locations co-ordinated
Operations team identified the developing issue through live vehicle tracking and took immediate action.

Simi Punn nominates TVS SCS Docklands Sameday Team - including both Customer Service and Operations, for their exceptional handling of a time-critical veterinary sample movement that ultimately contributed to saving the life of a critically endangered red panda.

The team received an urgent booking request to recover veterinary samples from three separate locations after the customer's regular driver had been unable to complete the collections the previous evening due to an emergency.

From the moment the booking was received, the Docklands team recognised that this was not a routine courier movement. Customer Service immediately contacted the client to confirm the requirements and obtain additional collection instructions to ensure the recovery could be completed successfully.
During this conversation, the team learned that one of the samples related to a critically ill endangered animal and that urgent laboratory testing was required to determine the appropriate course of treatment.
Understanding the importance of the shipment, the team immediately prioritised the booking for allocation.
Once a driver had been secured, the driver was personally briefed on the critical nature of the consignment and the importance of completing all three collections and the final laboratory delivery as quickly and safely as possible.

From that point, Customer Service and Sameday Operations worked together to manage the movement from end to end. The team proactively monitored the driver's progress, coordinated the three collection points and maintained regular communication with the customer, providing updates on driver allocation, collection times, estimated delivery times and any emerging risks.
The greatest challenge arose when severe congestion around the M25 and Dartford Crossing threatened to delay the shipment by as much as two hours. The original delivery deadline was 15:00, and such a delay could have had serious consequences.

Rather than simply accepting the traffic delay, the Sameday Operations team identified the developing issue through live vehicle tracking and took immediate action. The driver was diverted away from the congestion and redirected via the A406.

As a result of this intervention, the shipment arrived at the laboratory at 15:57, significantly reducing what could otherwise have been a substantial delay.
The importance of the team's actions only became fully apparent afterwards.
The customer contacted us to explain that the sample was from a critically ill red panda. Had the sample not reached the laboratory when it did, the animal would most likely have had to be euthanised.
Because the Docklands team and driver ensured the sample reached the laboratory as quickly as possible, testing was completed promptly, the correct treatment was identified, and the veterinary team was able to provide the care required.

The customer was incredibly impressed with the service and specifically praised the driver for their professionalism, determination and commitment to completing the delivery.

This movement demonstrates everything that outstanding same-day courier operations should represent teamwork, communication, urgency, intelligent decision-making and complete ownership of the customer's requirement. The Docklands team did not simply allocate a vehicle and monitor a delivery. They understood the importance of what they were carrying, anticipated potential problems, intervened when the delivery became threatened and worked collectively to achieve the best possible outcome.
It is not every day that a courier team can say their work directly contributed to saving the life of an endangered animal. For their exceptional teamwork, professionalism and determination, and for demonstrating the genuine difference that outstanding courier services can make, we are proud to nominate the Docklands Sameday Team for recognition at the National Courier Awards.

 

Office Category

Office - Lee Farmer - Regional Director DX

Three decades - ‘regular regional wins for brand’ ‘regional winner of year’

‘exceptional results while building strong and lasting relationships with both customers and colleagues’
‘consistently lead a team to a high standard.’

DX Scott Hattrill nominates Lee Farmer for this award in recognition of the outstanding leadership, commitment, and influence he had demonstrated throughout his career in the courier industry.

Having worked in the sector for nearly three decades, Lee has consistently delivered exceptional results while building strong and lasting relationships with both customers and colleagues. His achievements are reflected in the fact that his region regularly wins Region on the Year within the division, demonstrating not only his ability to deliver quality, but his ability to consistently lead a team to a high standard.

What really set Lee apart, however, is the way he achieves those results. He is direct, driven and highly experienced, but combines this with a friendly, approachable and flexible personality. He is someone who genuinely cares about doing the right thing for customers and colleagues. He manages the divisions largest customer, a responsibility he has earned though the trust and relationship he has built over many years. His attitude is simple, nothing is too much trouble, and he will always look for a way to help.

As a leader, Lee does not simply delegate and expect others to deliver. He gives people ownership and responsibility but provides consistent support and guidance. He trusts his team, develops those around him and is always available when someone needs help. This creates an environment where people feel empowered to perform at their best while knowing they have a leader behind them.

His positive influence extends beyond results. He sets the standard through his work ethic, reliability and commitment, and his approach inspires those around him to take pride in what they do.

‘For me, Lee embodies what outstanding leadership in the courier industry should look like: operationally and commercially successful, customer focused, consistent and, most importantly, committed to the people he leads. His contribution over nearly three decades makes him a highly deserving candidate for this award.’

Office – Mark Georgiou, Addison Lee, Lead Logistics Operator London

Commitment to people
Championing the wellbeing, development and success of the drivers and riders
Quarter of a century unwavering dedication to sector and people
Corner stone of operation, deep understanding of challenges, invaluable leader

Mark Georgiou outstanding 26-year career, exceptional leadership, and unwavering dedication to both the courier industry and the people who make it thrive.

Throughout more than two decades with Addison Lee, Mark has become a cornerstone of our courier operation. His extensive industry knowledge, operational expertise, and deep understanding of the challenges faced by drivers, riders and clients alike have made him an invaluable leader. His ability to make informed, strategic decisions under pressure ensures that our operations continue to run smoothly, efficiently and reliably, even in the most demanding circumstances.

What truly distinguishes Mark, however, is his commitment to people. He is a leader who consistently puts others first, championing the wellbeing, development and success of the drivers and riders he supports every day. Whether mentoring new couriers, helping colleagues navigate difficult situations, or simply taking the time to listen, Mark creates an environment built on trust, respect and encouragement. His approachable nature and genuine concern for others have earned him the admiration of colleagues across the business.

Mark is also deeply committed to delivering exceptional service. He sets high standards for operational excellence and never loses sight of the importance of the customer experience. Combining professionalism with empathy, he works tirelessly behind the scenes to ensure every job is managed fairly, efficiently and with care. His calm demeanour, reliability and solutions-focused approach make him a trusted figure for both clients and colleagues.

Beyond his professional responsibilities, Mark is known for his generosity and community spirit. He actively supports charitable causes, regularly raising funds and dedicating his time to initiatives that make a positive difference. This commitment to helping others reflects the same values he demonstrates in the workplace every day: integrity, kindness and selflessness.

Mark's impact on the courier industry extends far beyond his role. For 26 years, he has demonstrated remarkable dedication, resilience and passion, helping to shape a culture of excellence while supporting those around him to succeed. His contribution has been both significant and enduring, and he continues to inspire colleagues through his leadership and example.

Office - Reece Hardy - Courier Controller Santis Global London

Level-headed – positive impact – composed under pressure
Brings a sense of stability to the department
Dependable approach is invaluable in a role
Clear judgement and effective coordination.

Reece Hardy, Courier Controller recognition of his consistently calm, level‑headed approach and the positive impact he has on both the department and the wider operation.

Reece maintains a steady and a composed attitude at all times, even in high‑pressure or fast‑moving situations. His ability to remain calm and focused brings a sense of stability to the department, helping workflows run smoothly and ensuring challenges are handled efficiently and professionally. This dependable approach is invaluable in a role that requires clear judgement and effective coordination.

His approachable personality and respectful manner have earned him the trust and loyalty of the driver team, with whom he is a firm favourite. He communicates clearly, listens carefully, and treats everyone with fairness and understanding, fostering strong working relationships and a positive team culture.

Through his calm presence, strong people skills, and commitment to doing things the right way, Reece makes a significant contribution to the success of the department and is a thoroughly deserving nominee.

Office - Tyler Hayward - Santis Global - Customer service clerk

Retail background contribution to customer services – remarkable adaptability
Quickly grasped our industry’s complexities, mastered working practices, and became a key team member

Tyler Hayward nominates for recognition of her exceptional contribution as a Customer Service Clerk.
Since joining Santis Global team two years ago from a retail background, Tyler has demonstrated remarkable adaptability, dedication, and a keen willingness to learn.
Despite having no prior experience in logistics, she quickly grasped our industry’s complexities, mastered our working practices, and became a key team member in a short period. Her proactive approach, problem-solving skills, and commitment to providing excellent customer service have had a significant positive impact on both our internal operations and our customers’ experiences.
Tyler consistently goes above and beyond, ensuring that our processes run smoothly and efficiently. Her ability to learn rapidly, coupled with her strong work ethic and customer-first attitude, makes her a truly deserving candidate for this award.
Having Tyler on the team in the Customer Service Department makes the department tick and run smoothly on a daily basis
We are fortunate to have Tyler as part of our team, and I am happy to nominate her for this award.

Office - Rusheen Hemley Smiths News Operations Manager Birmingham

Led two major operational transformation programmes Led change affecting more than 1,800 customers. She established countdown meetings to create clear governance, accountability and visibility of risk.
Enabled several sites and specialist functions to work towards one coordinated implementation plan with minimal customer disruption.
Ability to turn complex plans into successful operational change, while keeping people and customers central to every decision.

Wayne Foster Smiths News nominates Rusheen Hemley smith Operations Manager Birmingham, ‘Delivered two major operational transformation programmes Led change affecting more than 1,800 customers Managed extensive contractor, colleague and stakeholder engagement Maintained service through depot closure, integration and network redesign Over the past 12 months, Operations Manager Rusheen Hemley has demonstrated exceptional leadership through two of the most significant network transformation programmes undertaken by Smiths News.

Although nominated within the Office category, Rusheen delivered these achievements at the heart of the operation, working across multiple depots, delivery networks, contractor communities and specialist functions.

The first programme involved closing the Worcester depot and integrating its operation into Gloucester. Approximately 210 customers were transferred, creating a complex challenge involving routes, contractors, colleagues, equipment, facilities and customer continuity. Ten contractors were affected and offered the opportunity to transfer, with Rusheen securing four transfers through open and constructive engagement. Five employed colleagues were supported through the process and offered alternative opportunities at Gloucester or elsewhere within Smiths News.

Rusheen established countdown meetings to create clear governance, accountability and visibility of risk. She coordinated Facilities, IT, Customer Services, HR, Contractor Management, Growth, local management and senior operational leadership, while also maintaining publisher confidence. The integration was delivered seamlessly with service maintained, and Rusheen continued supporting Gloucester afterwards to ensure the change remained successful.

Her second programme was a major network redesign across Birmingham, Wednesbury and Shrewsbury. It involved transferring approximately 500 customers from Birmingham to Wednesbury, moving 90 customers from Wednesbury to Shrewsbury and completely redesigning the delivery arrangements for the remaining 1,000 Birmingham customers.

The contractor challenge was considerable. Rusheen led 57 new contractor negotiations in Birmingham and a further 17 negotiations to establish 17 new routes at Wednesbury. She also managed the successful relocation of a management colleague from Birmingham to Wednesbury.

Once again, she brought structure to complexity through disciplined countdown meetings, visible milestones and clear accountability. This enabled several sites and specialist functions to work towards one coordinated implementation plan with minimal customer disruption.

Throughout both programmes, Rusheen applied Operational Excellence principles in practice: Right First Time to protect service; Visual Management to make progress and risks transparent; Standardisation to create consistency; and Go See Do to understand and resolve issues at source.

Equally important was how she led people. Her fair, friendly, trusted and open approach enabled honest conversations with colleagues and contractors during periods of uncertainty. She balanced empathy with the need to make decisions, maintain momentum and deliver the required outcome.

Rusheen’s ability to turn complex plans into successful operational change, while keeping people and customers central to every decision, makes her highly deserving of the IOC Office Award.

Office - Gary Hindle – Whistl North (Astley, Wigan) -Transport Planning Supervisor

‘Dedication, reliability, and willingness to support others make him an invaluable member of the team.’ ‘Unwavering commitment to supporting the team.’
Colleagues and managers alike, knowing they can always count on him when support is needed most.
‘Support others and put the needs of the team first.’

‘Gary Hindle is a truly outstanding colleague whose dedication, reliability, and willingness to support others make him an invaluable member of the team. Day in and day out, he demonstrates the qualities that embody this award, consistently going above and beyond to help both his colleagues and the wider business succeed.

One of Gary's most remarkable strengths is his unwavering commitment to supporting the team. He regularly volunteers to cover shifts, often at very short notice, ensuring operational demands are met and helping to minimise disruption. His flexibility and dependability provide reassurance to colleagues and managers alike, knowing they can always count on him when support is needed most.
Beyond his own responsibilities, Gary is a trusted source of guidance and encouragement. He is approachable, knowledgeable, and always willing to share his experience to help others overcome challenges. Whether he is assisting a colleague with a process, offering practical advice, or simply taking the time to listen, Gary consistently demonstrates patience, professionalism, and genuine care for those around him.

What truly sets Gary apart is his positive attitude. He approaches every task with enthusiasm and a strong work ethic, regardless of the challenge. His commitment to teamwork creates a supportive environment where colleagues feel valued and respected. By leading through his actions, he inspires those around him and contributes significantly to the strong team culture we are proud to have.

Gary's contribution extends far beyond his day-to-day role. His willingness to step up, support others, and put the needs of the team first has had a lasting positive impact on both colleagues and operational performance. He exemplifies the values of teamwork, commitment, and excellence, making him thoroughly deserving of recognition.

For his consistent dedication, exceptional support of colleagues, and outstanding contribution to the business, we are delighted to nominate Gary Hindle for the Office Category Award. Few individuals demonstrate such a sustained commitment to helping others succeed, and Gary truly deserves this recognition.

Office - Craig Hyland - Proactive Despatch - General Manager

‘He has overseen 30% revenue growth in the business.’
‘Over a decade’s service’ ‘Boundless energy is infectious and fires everybody up every day.’
‘Mentored his team to significantly grow professionally and personally.’

Paul Woods nominates Craig Hyland, as General Manager of Proactive Despatch and my number two in the business. Craig's responsible for the Sales, Operations and Customer Service functions in our business.

In the last financial year ending August 31st 2026, he has overseen 30% revenue growth in the business, whilst still maintaining the extremely high service standards that our customers expect from us.

He leads from the front, rolls his sleeves up and gets stuck in as required. He is a radiator and not a drain his boundless energy is infectious and fires everybody up every day.

His people skills are first class, he has the ability to talk to anyone at any level, and an enviable knack of making anyone in his company feel good.

His core role at Proactive Despatch is to develop more leaders in the business, and due to his tutelage, his team have significantly grown professionally and personally.

All this aside I want to give you an example of what a decent human being Craig is.

About nine years ago as my mobility declined and I started to use a wheelchair, I developed a plan to turn a negative situation into a positive one, and made a decision to enter the Swansea 10k in my wheelchair. Now my wheelchair is just a standard one, not a racing chair that you see in the London Marathon, so I knew it would be challenging. When Craig found out I was doing this, he did nothing more than hired a wheelchair and did it alongside me. Wheeling with me in torrential conditions side by side, just like we are in business. Doing it together we raised £4500 for a local children's hospice.

This is just one example of when and how Craig has stepped up for me and the business, but it gives you a good idea of the sort of character he is.

Office - Mariola Kowalczyk - Smiths News Slough - Regional Operations Manager

She demonstrates a genuine willingness to develop - stepped from operational to strategy.
‘progression is a great example of what she can be achieved through hard work’
She is approachable, supportive and always willing to get involved when somebody needs help.
But equally she is prepared to challenge where standards are not where they need to be

Craig Lawson, Smiths news nominates mariola Kowlczyk regional Ops Manger Slough. ‘Mariola’s progression within Smiths News is a great example of what can be achieved through hard work, determination and a genuine willingness to develop. I have had the opportunity to work closely with Mariola and have seen first-hand the amount of effort she has put into progressing through the management ranks. She has never been someone who has simply waited for the next opportunity to come along; she has actively worked on her own development, taken on additional responsibility and continually looked for ways to broaden her knowledge of the operation and the wider business.

One of Mariola’s biggest strengths is her willingness to challenge herself and step outside of her comfort zone. As she has progressed, she has had to adapt from being heavily involved in the day-to-day operation to thinking more broadly and strategically. She has invested a significant amount of time in her own development, including completing her apprenticeship alongside the demands of her operational role. Her recent project work is another good example of this, where she demonstrated her ability to use data, process mapping and colleague engagement to understand operational issues and drive improvements.

Mariola has also built strong relationships with the people around her. She is approachable, supportive and always willing to get involved when somebody needs help, but equally she is prepared to challenge where standards are not where they need to be. That balance has helped her gain the respect of colleagues at different levels of the business.

Her progression into the Operations Manager/ROM role is thoroughly deserved and reflects the journey she has been on rather than one individual achievement. She has continued to develop, learn from challenges and take on greater accountability at every stage. For me, Mariola is a strong example of internal progression within Smiths News and somebody who demonstrates that with the right attitude, commitment and willingness to learn, there is a genuine pathway to progress through the organisation.

Office - John Mason - TVS SCS Holford/Minworth – Operations & Development Manager

Lasting contribution of two decades contributing to growth, systems and service in the warehouse network. Key role in consolidating several sites – creating a stronger base to grow.
He has become the essential link between Operations and IT
Across the accounts added to Visibility, proven achievement 40% more efficient.
‘Transformed our warehouse network,’

Simi Punn nominates John Mason for recognition by the Institute of Couriers. Over 19 years with our business, John has helped shape how our warehousing operation works. He has made a lasting contribution to its growth, its systems and the service we deliver to customers.

John played a key role in consolidating several sites into our main distribution centre at Minworth. This was a major operational change that brought activity together, improved efficiency and gave the business a stronger base from which to grow. John’s value was in making the change work in practice: understanding the detail of the operation and helping turn a strategic decision into a functioning, effective warehouse.

More recently, John has been instrumental in developing and implementing Visibility, our warehouse management system. He has become the essential link between Operations and IT. John can listen to a challenge on the warehouse floor, identify what the process needs to achieve and explain it clearly to the technical team. Just as importantly, he can bring a proposed system solution back to Operations and test whether it will work in a busy, live environment. That ability to connect two teams with different priorities has been critical to the success of the platform.

The results demonstrate the scale of his contribution. Across the accounts added to Visibility, we have become 40% more efficient while delivering 99.98% on-time, in-full service. John has helped us build a system that improves the way colleagues work while protecting the high standards our customers depend on.

John has done this alongside the demands of his day job. His tenacity, reliability and sense of ownership stand out. If John takes on an idea, he will listen, challenge it constructively and see it through to delivery. He does not regard implementation as the finish line: he looks at the data, learns from what has happened and asks what we can improve next. His focus is always on making tomorrow’s operation better than today’s.
John’s contribution is both substantial and measurable. He has helped transform our warehouse network, connected operational knowledge with technology and delivered improvements that benefit colleagues, customers and the business. After 19 years, he continues to drive change with the same commitment and determination.

Office - Andrew McCarthy - TVS SCS Birmingham - Head of Service Delivery Courier Division

Exceptional leadership in a 48-hour window dealing with lithium battery size change
Translated a technical Dangerous Goods requirement into a practical operating model that could be understood and followed by the supplier network.
Maintained clear compliance controls while remaining practical, proportionate and capable of being deployed rapidly across the network.

Simi Punn nominates, Andrew McCarthy - Outstanding Operational Leadership and Compliance Response, exceptional leadership in developing and implementing a new Dangerous Goods compliance process within just 48 hours, enabling a major routed collection programme to continue safely and compliantly following a significant change in battery specification.

The requirement arose following the introduction of a new generation mobile device containing a 21.751 wh single-cell lithium battery. The increased battery size meant that the previous operating process could no longer simply continue unchanged and additional Dangerous Goods controls were required before suppliers could undertake the work.

The challenge was significant. A compliant process needed to be understood, designed, communicated and implemented at pace, while ensuring that independent suppliers could clearly understand what was required of them and that the operation could continue without compromising safety, compliance or customer service.
Andrew took ownership of the requirement and, within 48 hours, established a structured end-to-end process covering the operational, supplier and compliance requirements associated with the new activity.

The framework Andrew put in place included:
ADR Chapter 1.3 Dangerous Goods awareness training for individuals undertaking the work.
A formal online assessment covering UN3481 requirements.
Completion and submission of a supplier training declaration.
A requirement for compliant vehicles to carry minimum 2kg dry powder fire extinguishers.
Photographic verification of the extinguisher against the vehicle registration.
Clear controls around recording quantities collected and entering the required information into the tracking app.
Photographic evidence at collection and delivery where required.
Defined communication and escalation requirements through the Control Tower.
A structured supplier onboarding process so that only suppliers meeting the required standards could be allocated the work.

Importantly, Andrew did not approach the issue purely as a compliance exercise. He translated a technical Dangerous Goods requirement into a practical operating model that could be understood and followed by the supplier network. The process clearly set out what suppliers needed to do, what evidence they needed to provide and what standards had to be met before work could be allocated.

This was particularly important because the operation relies on independent suppliers. Andrew therefore had to create a solution that maintained clear compliance controls while remaining practical, proportionate and capable of being deployed rapidly across the network.

The speed of implementation was exceptional. - Within 48 hours of the change being identified, Andrew had helped move the operation from recognising a new compliance risk to having a defined process covering training, declarations, vehicle equipment, insurance, operational controls and supplier verification.
This provided the business with a controlled route to continue supporting the customer while ensuring that the changing requirements associated with transporting lithium battery products were properly addressed.
Andrew's contribution demonstrates the value of operational leadership behind the scenes. The courier industry regularly depends on teams being able to react quickly to unexpected changes, but doing so safely and compliantly is just as important as moving the consignment itself.
In this instance, Andrew brought together compliance, operational requirements and supplier engagement at considerable pace, creating a process that protected the customer, the business, the supplier network and the individuals undertaking the work.

What could have become a significant operational disruption was instead converted into a clear and controlled operating process within two days.

For his ownership, pace of response, attention to compliance and ability to translate a complex technical requirement into a practical solution for the courier network, we are proud to nominate Andrew McCarthy for recognition at the National Courier Awards.

Office - Graham Patten – Smiths News – Newcastle - Van driver route manager

Three decades, progression from single route to manging 19 routes. Remains hands-on, closely connected to the service. Regularly on site each morning supporting his drivers and ensuring the operation runs smoothly. Still completing delivery routes. Strong family values that have underpinned father and daughter long-standing partnership to delivery
Sharing his experience with fellow contractors, he consistently demonstrates a commitment to the wider success of the depot.

Tony McCall Smiths News nominates Graham Patten, ‘When considering commitment to the news industry, Graham stands out as an exceptional individual.

With more than 30 years in the industry, he has progressed from a single-route contractor to a highly respected multi-route Delivery Service Partner, now successfully managing 19 routes in Newcastle.

Despite the scale of his operation, Graham remains hands-on and closely connected to the service. He is regularly on site each morning supporting his drivers and ensuring the operation runs smoothly. When required, he will still step in to deliver routes himself. His commitment is also reflected in the involvement of his daughter, who supports the business in his absence, demonstrating the strong family values that have underpinned their long-standing partnership with us.

Graham has played a significant role in the success of the Newcastle operation. He was one of the first contractors in the area to invest in electric vehicles, supporting the transition to Ultra Low Emission Zone requirements and showing a willingness to invest for the future. During the COVID-19 pandemic, when contractor numbers were severely impacted, Graham provided invaluable support that helped maintain service continuity and operational stability.

Graham embodies the values of being friendly, firm and fair. He operates with integrity, builds strong relationships based on trust and mutual respect, and remains a dependable partner whose word carries genuine weight. His professionalism and reliability have earned him widespread respect across the operation.

Customer service is another area in which Graham excels. He is proactive in identifying issues, communicating concerns early and helping minimise customer impact. Equally, when feedback is provided, he responds positively and implements improvements quickly and effectively.

Beyond his own routes, Graham is always willing to support others. Whether helping with route coverage, providing vehicles during breakdowns or sharing his experience with fellow contractors, he consistently demonstrates a commitment to the wider success of the depot.

After more than three decades of service, Graham continues to lead by example through his dedication, reliability and customer focus. His contribution to Newcastle's success has been significant, and he is a truly deserving nominee for this year's IOC Courier Award and a fantastic ambassador for the industry.

Office – Stuart Pittaway - TVS SCS Minworth - Night Manager

Outstanding commitment, dedication, and contribution to the successful implementation of IEX.
Leading real time GPS – photographic POD proof.
Strong technical understanding, careful planning, resilience, collaboration.
An unwavering focus on achieving the right outcome.
‘A real and lasting difference to the business.’

Simi Punn nominates Stuart Pittaway for his outstanding commitment, dedication, and contribution to the successful implementation of IEX.

The introduction of IEX has been a significant and ambitious transformation for the business. More than simply replacing an existing system, the project has provided us with a modern, market-leading technology platform that strengthens our operational capability and creates a solid foundation for future growth and innovation.

Stuart heading IEX has brought several important new capabilities to the business, including real-time GPS tracking, enhanced operational visibility, and the ability for drivers to capture photographic proof of delivery (POD) at the point of delivery. These capabilities provide greater transparency and accountability, while also giving the business access to better information to support decision-making, customer service, and operational performance.

Delivering a transformation of this scale is never straightforward. It requires strong technical understanding, careful planning, resilience, collaboration, and an unwavering focus on achieving the right outcome. Throughout the project, Stuart consistently demonstrated all these qualities. His exceptional attention to detail and thorough approach were fundamental to keeping the implementation moving forward. Stuart played a key role in identifying and resolving issues, managing challenges as they emerged, supporting colleagues across the business, and ensuring that the implementation remained focused on delivering a successful outcome.

What has been particularly impressive is Stuart’s perseverance and professionalism. Even when faced with challenges, he remained committed to finding solutions and continued to go above and beyond what was required. His willingness to take ownership, maintain momentum, and support the wider team made a significant difference throughout the journey. The successful rollout of IEX represents an important milestone for the business. We now have a more modern and connected operating platform, greater real-time visibility of our activities, improved proof-of-delivery capability, and a technology foundation that enables us to continue developing the way we operate.

This achievement reflects the hard work and commitment of everyone involved, but Stuart’s contribution has been particularly significant. His dedication, expertise, attention to detail, and determination have been instrumental in turning an ambitious technology programme into a successful business transformation.
For these reasons, I am delighted to recognise Stuart for his exceptional contribution and to thank him for the commitment he has shown throughout the IEX programme.

His efforts have made a real and lasting difference to the business, and his contribution should be rightly recognised and celebrated.

Office - Denise Sanderson - Proactive Despatch - Accounts Team Manager

‘Lynchpin that holds us all together’
‘She is a wizard with our numbers’
‘Runs our accounts function with military precision.
‘If the numbers do not balance to the penny, it causes her anguish.’

Paul Woods nominates Denise Sanderson Accounts Team Manager of Proactive Despatch in the office category with a decades service.

As Accounts Team Manager of Proactive Despatch Denise is the lynchpin that holds us all together.

Denise is responsible for all things numbers, in the business. She runs our accounts function with military precision. If the numbers do not balance to the penny, it causes her anguish.

What Denise does not know about excel is not worth knowing, she is a wizard.

We have an incredible reputation for paying our suppliers in a timely manner, in fact knowing that courier cash flow can be a challenge she ensures we mostly pay our suppliers earlier than the invoice due date. Our credit control approach whilst robust, still aligns with our customer service principles and probably explains why we have had minimal bad debt over the years.

I know she represents our brand impeccably and has our company's best interest at heart. Denise works so hard, yet she also works smart always looking to improve our processes all the time and make us even slicker. Denise has been with us for over a decade, has a great moral compass and we are lucky to have her on the team.

Office - Katie Sauve – Santis Global - Customer Service / Operations Manager (joint employee of the year)

Joint employee of the year – decade of operations contribution
Long‑standing commitment, exceptional performance
Positive impact on the organisation same day
fosters strong relationships across departments, creating a positive and collaborative working environment.

Katie Sauve - Customer Service / Operations, in recognition of her outstanding contribution to the business and her well‑deserved achievement as Joint Employee of the Year 2025. With over 10 years of service to the company, she has consistently demonstrated exceptional dedication, leadership, and professionalism.
Katie has an excellent work ethic and is deeply committed to ensuring the Customer Service and Operation departments operates smoothly and effectively at all times. She consistently goes above and beyond her role, proactively addressing challenges, supporting her team, and maintaining the highest standards of service. Her hands‑on approach and attention to detail ensure that processes run correctly and that both customers and colleagues receive the best possible experience.

Beyond her operational excellence, her friendly and approachable demeanour makes her a highly respected and well‑liked member of the business. She fosters strong relationships across departments, creating a positive and collaborative working environment. Her leadership inspires trust, motivation, and loyalty within her team.

Her long‑standing commitment, exceptional performance, and positive impact on the organisation make her a truly deserving nominee and an invaluable asset to the company.

Office - Sophie Scoot – Santis Global - Accounts Admin (joint employee of the year)

Exceptional contribution to the business
Joint employee of the year
Dedicated to continuous improvement - Proactively undertaken AAT
Demonstrating dedication and enhancing knowledge across team.

Recognition for her outstanding commitment to professional development and her exceptional contribution to the business. Currently working within the Accounts team, she has proactively undertaken the AAT qualification, clearly demonstrating her dedication to furthering her career in finance and enhancing her technical knowledge.

Alongside her account’s role, she brings a strong and well-rounded background from previous experience at Santis Global where she joined us originally working in our parcel sort operations area, she then transferred to our Customer Service department. This has equipped her with excellent communication skills, a customer-focused mindset, and a strong understanding of operational processes. She consistently applies these skills within accounts, working collaboratively across teams and maintaining a high level of accuracy and professionalism.

Her impact and dedication were formally recognised when she was awarded Joint Employee of the Year 2025, a testament to her consistently high performance, positive attitude, and the value she brings to the organisation.

Her willingness to learn, strong work ethic, and proven track record of excellence make her a highly deserving candidate for this nomination. She is a true asset to the business and a role model for continuous improvement and professional growth.

Office - Sandra Smith – DX Nuneaton - Regional Manager

‘focused principle – customer comes first’
‘Superb work ethic’ ‘consistent, aware to every account’ ‘builds rapport’
‘Shares her knowledge generously, develops confidence’

Steve Becosby nominates Sandra Smith as Regional Customer Service Manager at DX Express Nuneaton, Sandra has built a long and distinguished career around one clear principle: the customer comes first. Her superb work ethic, industry knowledge and personal commitment represent the very best of office-based customer service.

Sandra looks after a multimillion-pound portfolio containing flagship names across many sectors. She understands each customer’s pressures and brings consistency, care and commercial awareness to every account. Customers regularly seek her support with discrepancies and complex service issues because they know she will listen, establish the facts, take ownership and work relentlessly toward a fair, practical resolution.

Sandra combines warmth and humour with complete professionalism. She builds rapport in difficult conversations, leads from the front and communicates clearly with customers, operations and senior stakeholders. Confidently self-sufficient, she also knows when collaboration or escalation will secure the best outcome. Her administration is accurate and organised, yet grounded in the realities of depots, drivers and freight. She turns information into action, tracks commitments and ensures issues never lose momentum.

Sandra regularly remains available when customers or colleagues need her most. She shares her knowledge generously, develops confidence in others and creates an environment of support and accountability. This has earned genuine respect from her team, peers, customers, senior managers and directors. Sandra sees the people and businesses behind every query; her leadership protects relationships, strengthens confidence in DX and helps colleagues succeed. For her sustained excellence, compassionate leadership and unwavering commitment.

Office - Kath Wade TVS SCS Chorley - Senior Customer Services Manager

‘achieving significant operational challenges that extended far beyond a standard delivery service.’
Leading complex logistics supporting oversized two person Guiness Self pour bars throughout UK
‘Developed and managed the end-to-end delivery process, coordinating multiple stakeholders.’
Service did not simply end with delivery.
Every installation required precision execution - operational and ready for customer use on arrival.

Simi Punn nominates Kath Wade for her outstanding leadership and coordination of a highly complex logistics operation supporting Diageo's innovative Guinness Self-Pour Mobile Bar programme. This initiative required the transportation, installation, and commissioning of oversized mobile bars across venues throughout the UK, presenting significant operational challenges that extended far beyond a standard delivery service.

The bars are large, specialist units requiring two-person handling teams, careful transportation planning, and detailed operating procedures to ensure safe movement and installation. Kath developed and managed the end-to-end delivery process, coordinating multiple stakeholders including warehousing, transport providers, technical support teams, and customer locations. She was instrumental in creating a robust operating model that ensured each bar was stripped down prior to loading, safely transported, reassembled at the destination, and fully tested before handover.

What makes this achievement particularly impressive is that the service did not simply end with delivery. Every installation required precision execution to ensure the equipment was operational and ready for customer use on arrival. Kath's attention to detail and commitment to service excellence ensured that venues could immediately offer visitors the unique experience of pouring their own perfect pint of Guinness, protecting both the customer experience and the Diageo brand.

Throughout the rollout, Kath demonstrated exceptional problem-solving, planning, and communication skills. She successfully brought together multiple internal and external partners to create a scalable, repeatable solution for a completely new logistics requirement. Her dedication, professionalism, and customer focus were critical to the success of the programme and helped establish TVS as a trusted partner in delivering an innovative and high-profile national initiative.

Kath's contribution exemplifies the very best of the logistics industry, combining operational excellence, innovation, customer service, and teamwork.

Office - Rebecca Young APC Stobart – Pro Despatch

People first approach – two decades
natural people person with two decades of logistics experience.
She combines operational know-how, customer service expertise
Sales drive to deliver real results

Office shortlisting for National courier Awards, Rebecca Young, Commercial Sales Manager at Pro Despatch, has been at the heart of the depot’s growth since its relaunch. Pro-Despatch offers first-class same-day and next-day courier services from Warrington and Liverpool across the UK, specialising in high-value goods with expert care and security,

Rebecca, a natural people person with two decades of logistics experience, she combines operational know-how, customer service expertise and sales drive to deliver real results. Her persistence and people-first approach have strengthened the way Pro Despatch runs day to day, helped secure new business and built a reputation for reliability and service excellence.

APC Stobart caught up with Rebecca to hear more about her career journey, the challenges she’s overcome and what motivates her day to day.

What attracted you to a career in logistics in the first place? - “I never really set out to work in logistics, but once I started, I quickly realised how much I enjoyed it. I loved the variety, the fast pace and the fact that no two days were ever the same. One day you’re dealing with customer queries, the next you’re looking at operations and the day after that you’re out meeting people. That mix kept me engaged right from the beginning. Most importantly, the thing I started appreciating early on was the people side of it. Logistics gave me the chance to build genuine relationships and support small businesses as they grew. I’ve always believed that people buy from people and this industry allows you to live by that. Twenty years on, I still love the variety and the opportunity to make a difference every day, which is why I’m just as passionate now as I was at the start.”

When you joined Pro Despatch, what were some of the first things you focused on to help the business move forward? “When I first joined Pro Despatch, it was an exciting time of change. The new owners were getting to grips with The APC processes, and there was a real opportunity to build structure and put new systems in place. My focus was on creating that framework so the team had clear processes to support growth and efficiency. We also had the amazing opportunity to strengthen relationships with our long-standing customers while building new ones along the way. It’s been incredibly rewarding to see that effort pay off - we’ve grown from a small operation to handling hundreds of consignments every night. Establishing those foundations early on, while maintaining strong relationships with our customers, has been key to that success.”

What do you think makes someone successful in sales? - “For me, success in sales comes down to persistence and building strong personal relationships. It is about being consistent and staying connected, even when a prospect says no at first, because keeping in touch means you are there when the timing becomes right. Equally important is showing genuine care. Customers want to work with someone they trust, someone who understands their challenges and is committed to helping their business grow rather than simply focusing on a sales target. I also think it’s my wider experience. I don’t just do sales - I’m involved in operations, HR, invoicing, customer service and even transport. That means when I sit down with a customer, I can give them straight answers: what time a driver can collect, how we’ll handle their freight and what to do if something goes wrong. Customers can see I really understand the depot inside out, and that builds trust.”

How have you managed the balance between being a new mum and your role at work? - “Balancing work with being a new mum has definitely been a juggling act, but the team has been amazing throughout. My little boy has just turned one, and while there have been challenging days, the support I’ve had has made everything so much more manageable. The flexibility to adjust my hours meant I could prioritise my family without stepping away from the business. It gave me the chance to keep our customers happy, progress in my career and still be there for my son during those important moments. Without that understanding and support, I don’t think I’d have managed both as well as I have, and for that, I’m really grateful.”

What do you do to switch off? - “Outside of work, everything centres around family time. I love spending time with my husband and my little boy, whether that’s going out for a meal, heading to the park or planning our next holiday together. Life looks very different now from how it used to be. I was always out late, socialising and travelling, but these days I find the most joy in the simple things - cosy nights in, watching films, hot chocolates and just being together. Watching my little boy grow, say new words, or take his first steps has been such a special part of this past year. Those moments mean the most to me and give me the balance and motivation I need.”

 

Super Hero

Rhys Alexander, Jason Langford, Rozi Oprescu - Whistl

‘courage, teamwork, and decisive actions during a life-threatening medical emergency directly contributed to saving the life of a fellow courier.’
Saving the life of sub-contract courier at Bolton depot – CPR and defib device.
‘Exceptional demonstration of quick thinking, leadership, and teamwork under immense pressure.’
extraordinary composure, and selflessness in a moment when a colleague's life depended upon them.

Simon Briggs assistant Transport Manager Whistl jointly nominates, Rhys Alexander - Transport Supervisor; Jason Langford - Driver Trainer and Rozi Oprescu - Shift Manager (Whistl North)

‘I am proud to nominate Rhys Alexander, Jason Langford and Rozi Oprescu for the Institute of Couriers Superhero Award. Their courage, teamwork, and decisive actions during a life-threatening medical emergency directly contributed to saving the life of a fellow courier.

On 15 November 2025, a subcontractor driver, Mustafa, arrived at our Bolton site to cover a delivery route. Shortly after entering the Transport Office, he collapsed at the front desk. What followed was an exceptional demonstration of quick thinking, leadership, and teamwork under immense pressure.
Recognising immediately that the situation was critical, Rhys and Jason rushed to assist. When it became apparent that Mustafa was unresponsive and had stopped breathing, Jason took charge of coordinating the emergency response, calling 999 and directing actions at the scene, while Rhys immediately commenced CPR. At the same time, Rozi responded without hesitation, bringing the site's defibrillator and joining the life-saving effort. Despite the highly stressful circumstances, all three remained calm, focused, and determined.
Working together and following the guidance of the emergency call handler, they continued CPR and administered the Automated External Defibrillator (AED) twice before paramedics arrived. Their actions ensured Mustafa received vital treatment during the critical minutes when every second mattered. Without their immediate intervention, the outcome could have been very different.

After being stabilised, Mustafa was taken to hospital, where he was later diagnosed with a major heart attack requiring extensive surgery, including a heart bypass and stent fitting. He was placed into a coma before eventually regaining consciousness and beginning a long recovery journey. Paramedics informed the team that the speed of their response and the immediate commencement of CPR had given him the best possible chance of survival. Most remarkably, just a few months later, Mustafa returned to our North site, fully recovered and back at work.

The actions of Rhys, Jason, and Rozi represent far more than professional duty. They demonstrated extraordinary bravery, composure, and selflessness in a moment when a colleague's life depended upon them. Their instinctive response, unwavering teamwork, and commitment to helping another person embody the very best of our industry and our company values. They did not simply respond to an emergency; they helped save a life.

Lee Clayton, General Manager – Operations Support, DX Express

‘Go to leader’ - ‘The person others turn to - Helps others succeed.’
‘Helps sustain improvements across 40 sites.’
‘Colleagues value his patient coaching.’
‘Senior managers and directors recognise his lasting benefit.’

Steve Bescoby DX, nominates Lee Clayton. As General Manager – Operations Support for DX Express, ‘Lee helps others succeed on a scale that goes far beyond any job description. He is the person colleagues turn to when an operation needs strengthening, a team needs confidence or a difficult situation demands calm, experienced leadership.

Lee has supported more than 40 UK sites, training teams in standard operating procedures and Operations Excellence while grounding every principle in day-to-day practicality. He listens, works alongside colleagues and helps them sustain improvement. His expertise spans logistics, sales, commercial management, operations, safety, people, finance, process and mechanisation, enabling him to connect challenges and leave tangible results that can often be scaled across the wider network.

Feedback after Lee’s visits is consistently exceptional: colleagues value his patient coaching, while senior managers and directors recognise the lasting benefit for people, customers and performance. He is the go-to leader for operations under pressure, including deployments across Scotland, Yorkshire and Devon during Christmas 2025. This demands long journeys and nights away from his family. Even while facing serious personal illness, Lee has continued to inspire others with remarkable positivity, warmth and humour.

Whether helping a depot, mentoring a colleague or stopping for a stranger, Lee shows up, takes responsibility and gives everything he can. He would be a profoundly deserving winner of the Institute of Couriers 2026 Superhero Award.

Bassett Hazeem (B358) - Van courier - CitySprint Birmingham

Displayed the vigilance and commitment that define an Everyday Hero.
Exceptional bravery in service, demonstrating outstanding courage, initiative and duty of care
B358's actions ensured the individual was discovered as quickly as possible
life-saving assistance reached them at the earliest opportunity.

Volkan Bellikli Opps director CitySprint, nominates Birmingham four-wheel courier Bassett Hazem, (B358)
‘Driver B358 is being nominated for recognition for his exceptional bravery in service, demonstrating outstanding courage, initiative and duty of care during what began as a routine delivery to Good Hope Hospital.

Upon arriving to deliver pathology samples, B358 found that repeated attempts to gain access to the pathology department were unsuccessful. Calls were made to the on-call senior nurse, but there was no response. A hospital staff member also arrived at the department but was equally unable to gain entry.

Rather than simply reporting the issue and moving on, B358 displayed the vigilance and commitment that define an Everyday Hero. While checking through the pathology sample hatch, he noticed what appeared to be a person's legs lying motionless on the floor inside the department. Recognising that something was seriously wrong, he immediately alerted the member of hospital staff.

Despite efforts to get the attention of anyone inside, there was still no response and no way to access the area. In a moment that required real courage under pressure, B358 made the decision to climb through the pathology sample hatch to investigate.

Inside, he discovered a pathology staff member unconscious on the floor. Acting quickly and without hesitation, he opened the door to allow hospital staff immediate access so emergency treatment could begin without further delay.

B358's actions ensured the individual was discovered as quickly as possible and that life-saving assistance reached them at the earliest opportunity.

B358's actions went far beyond the normal expectations of a courier. He demonstrated outstanding initiative and bravery, compassion for another person's welfare, and an unwavering sense of responsibility in an emergency situation. His professionalism, awareness and selfless actions embody the very definition of Outstanding Duty of Care and Commitment Beyond the Call of Duty.

Agnieszka Straczkowska, Artur Straczkowski - Whistl Bedford

12-month extraordinary support for colleague.
Fears for his survival - in recovery from life changing cycle accident.
Emotional period – constant source of support.
Together, they took on numerous practical responsibilities that helped both him and his family navigate an incredibly complex situation.

Their actions have inspired colleagues across the business. Through their humanity, commitment, and selfless dedication, they have shown what true colleague support looks like and have made a lasting difference to another person's life.

Steven Pickard, (General Manager – Whistl Central & SE nominates, Agnieszka Straczkowska (Shift Manager – Whistl Central and Artur Straczkowski (Supervisor – Whistl Central & SE) - Aga and Artur deserve recognition for the extraordinary compassion, dedication, and selflessness they have demonstrated over the past year in supporting a colleague (Janusz Krystecki – Warehouse Operative) through an incredible recovery journey following a life-changing cycling accident. Janusz suffered a major traumatic brain injury and was in a Neuro Critical Care unit and placed in a coma with an uncertain prognosis. There were genuine fears for his survival. During this extremely difficult and emotional period, Agnieszka and Artur became a constant source of support, hope, and reassurance. From the day of the accident, they made a commitment to be there for him, visiting regularly in hospital and ensuring he was never alone during one of the most challenging times of his life.

Their support extended far beyond friendship and emotional encouragement. Together, they took on numerous practical responsibilities that helped both him and his family navigate an incredibly complex situation. They assisted with coordinating medical appointments, assessments, welfare meetings, and essential documentation, while also helping to manage personal affairs and financial commitments. Their willingness to give up countless hours of their own time allowed our colleague and his family to focus on what mattered most: recovery.

Throughout every stage of this journey, Agnieszka and Artur demonstrated exceptional kindness, empathy, resilience, and determination. They provided encouragement during the darkest moments and remained unwavering in their support, even when the future was uncertain. They never sought recognition for their efforts and instead acted purely out of genuine care and concern for another person.

The impact of their actions cannot be overstated. Initially, Janusz had severe memory and speech loss. Their dedication has played a significant role in supporting a recovery that many feared might never be possible. Less than a year ago, the focus was on survival. Miraculously, today, Janusz has returned to work, his speech and memory have returned, and he is regaining his independence. A remarkable achievement made possible not only through his own determination but also through the unwavering support network provided by Agnieszka and Artur.

Their actions have inspired colleagues across the business and demonstrated the very best of our company values. Through their humanity, commitment, and selfless dedication, they have shown what true colleague support looks like and have made a lasting difference to another person's life.

Lavina Tudorteo - CitySprint Birmingham - Van Courier

‘making a real difference in people's lives beyond the delivery itself.’
‘recognising that something did not seem right.’
‘Her prompt actions enabled the team to intervene quickly’
‘demonstrated empathy, emotional intelligence and a strong sense of responsibility.’

‘recipient later wrote to express their gratitude, praising Lavinia's actions, highlighting outstanding customer service, genuine care, courage and quick thinking under pressure.’

Colette Trippick CitySprint nominates Self-employed courier Lavinia from Birmingham for her outstanding commitment to customer care and for demonstrating how couriers can make a real difference in people's lives beyond the delivery itself.

While delivering a prescription to a patient, Lavinia encountered some confusion regarding the delivery. Having completed the drop, she could easily have continued with the rest of her route. Instead, recognising that something did not seem right, she returned to check on the recipient and found them in a highly distressed state.
Understanding that the situation required immediate attention, Lavinia acted quickly and contacted the Pharmacy Team, ensuring the issue was escalated without delay. Her prompt actions enabled the team to intervene quickly, providing support and helping to resolve what could have become a very serious and worrying situation for a vulnerable patient.

What makes this story exceptional is that Lavinia's actions went far beyond the role of a courier. She demonstrated empathy, emotional intelligence and a strong sense of responsibility for the wellbeing of the person she was serving. Rather than simply focusing on completing the delivery, she remained alert to the needs of the customer and took decisive action when she recognised that help was needed.

The recipient later wrote to express their gratitude, praising Lavinia's actions and highlighting her outstanding customer service, genuine care, courage and quick thinking under pressure. They recognised that by going above and beyond her normal duties, she helped protect the wellbeing of a vulnerable patient and ensured the appropriate support was put in place.

Lavinia embodies the very best of the courier profession. Her compassion, professionalism and commitment to delivering what matters transformed a routine prescription delivery into an act of genuine human kindness.

Through her initiative and care, she made a meaningful difference to a customer when they needed it most.

Jose Vargas – SBL Couriers Crawley – Cover Van Driver

‘Compassion has made a lasting difference.’
‘Three years of pride in work.’
‘Someone the team can depend on’
‘repeatably flexible across different depots’
‘continues to go above and beyond. ‘

SBL national operations manager Thaylon Marinho, ‘This award recognises someone whose dedication, hard work and compassion have made a lasting difference to his colleagues, the business he represents and the customers he serves. That person is Jose Vargas.’
Jose has been part of SBL Couriers for nearly three years. Throughout that time, through challenging periods and changing demands, he has consistently proved himself through his commitment and the pride he takes in his work. He has become someone the team can depend on, stepping forward where support is needed and giving his best to every assignment.
As a cover driver, Jose’s role requires considerable flexibility. He works across different sites and contracts, each with its own procedures, performance targets and expectations. Covering an unfamiliar round means adapting quickly, learning the operation and delivering a reliable service while representing both SBL and its customers.
Jose has repeatedly risen to that challenge. Whether working at a different depot, covering a new route or putting in long hours to support an operation, he approaches the task with determination and dedication. Wherever he has worked, he has made a positive difference.
Living in Bristol, Jose has also travelled far from home to provide that support. His willingness to do so reflects his commitment to the team and his understanding of how much dependable cover matters. Behind every round is a customer waiting for a delivery, a colleague relying on support and an operation that needs to keep moving. Jose takes those responsibilities seriously.

Case Study – Powerful example of quality.
‘When the client was vulnerable and needed someone beside her, Jose made sure they was not left alone.’
Jose was covering a delivery round in Crawley demonstrated the depth of his character.
During a delivery, Jose encountered an elderly lady with a heart condition who was experiencing difficulty. He recognised that she needed help and acted. He called for assistance and stayed with her until she was in safe hands.
At a moment when she was vulnerable and needed someone beside her, Jose made sure she was not left alone. Although he was away from home, working on a round he was covering, he took the time to notice her distress and respond with care.
That decision speaks volumes about the person Jose is. A delivery driver’s working day brings pressures, deadlines and responsibilities, but Jose recognised the importance of stopping and helping someone who needed him. He showed awareness, compassion and a willingness to take responsibility when it mattered.

For SBL, this incident stands out as a powerful example of the qualities Jose has shown throughout his time with the company. His hard work supports the operation. His flexibility supports his colleagues. His care reaches the people he meets along the way.

Over nearly three years, Jose has earned the respect and appreciation of his team through his actions. He has supported different sites, adapted to different contracts and consistently given his best, even when the work has been demanding. He has shown that being an outstanding courier includes the way you treat people, the attention you give them and the decisions you make when something unexpected happens.
Jose deserves this recognition for the commitment he brings to his work every day and for the compassion he showed to that customer in Crawley. His actions reflect the very best qualities of our industry: reliability, dedication, responsibility and care.

Tony Warner - Quickline Manchester - Large Van Driver

Truly valued member of the community
Supporting vulnerable members of the community

Shared his personal journey of home regeneration to help inspire others
During the Christmas period, rather than celebrating solely with family, Tony opened his home to people experiencing homelessness.
In a local supermarket, Tony witnessed an elderly lady preparing to return her shopping because she could not afford to pay for it. Without hesitation, he stepped forward

Anthony Warner (Known as Tony) is an exceptional individual whose kindness, generosity, and commitment to others extend far beyond his role as a frontline driver for Quickline. He consistently demonstrates compassion, integrity, and a genuine desire to make a positive difference in the lives of those around him.
Supporting His Community
• Tony shared his personal journey with RBH Housing in the Manchester Evening News, highlighting how the organisation supported him through a regeneration programme and helped him move into a safer, better-quality home. By openly sharing his experience, he has helped raise awareness of the positive impact of community regeneration and has inspired others who may be facing similar challenges.
https://www.manchestereveningnews.co.uk/iconic-seven-sisters-rochdale-pigeons-34231508
• During the Christmas period, rather than celebrating solely with family, Tony opened his home to people experiencing homelessness. He welcomed them with warmth, provided a freshly cooked meal, and ensured that no one had to spend Christmas Day feeling isolated or alone. This selfless act reflects his belief that everyone deserves kindness, dignity, and companionship.
• In a local supermarket, Tony witnessed an elderly lady preparing to return her shopping because she could not afford to pay for it. Without hesitation, he stepped forward and paid for her groceries, allowing her to leave with the essentials she needed. His quiet act of generosity made an immediate and meaningful difference to someone at a difficult moment.

Alongside his remarkable contributions to the community, Tony gives 110% every day in his role as a frontline driver for Quickline. He drivers a Vauxhall Movano LWB van. He is from Manchester but employed under Quickline head office in Liverpool.

He is dedicated, reliable, and always willing to go the extra mile for customers and colleagues alike. His positive attitude, professionalism, and friendly approach have earned him consistent praise from customers, with regular positive feedback recognising the outstanding service he provides.

Tony doesn't just do his job—he represents the very best of Quickline's values. Whether he is supporting vulnerable members of the community, helping strangers in need, or delivering exceptional customer service, he approaches everything with humility, compassion, and unwavering commitment.

Tony is an incredibly deserving candidate for this award. His actions demonstrate that making a difference isn't limited to the workplace—it is simply part of who he is.

IOC Fellow, Quickline boss, Andy Martin, ‘He is an outstanding ambassador for Quickline and a truly valued member of the community.’

Olie - Royal Mail - Postie on Hampshire delivery round saves child.

Royal Mail Stephen Heath explains, a normal delivery round on a quiet street in Andover.

In the mix for a National Courier Award hero, delivery took an unexpected turn for Postie Ollie when he spotted a two-year-old girl walking alone towards a busy road. Ollie immediately realised something wasn’t right. Without hesitation, he ran towards the child and reached her just in time, gently guiding her out of danger. Ollie stayed with the girl and called the police, keeping her safe while help arrived. Thanks to his knowledge of the local area, officers were quickly able to find her home, and she was safely reunited with her family. Hampshire Police later praised postie Ollie for his quick thinking and calm response. Well done, Ollie.