The Sunday Times praised DPD’s company values and approach to customer service, saying: “DPD understands it needs to retain and develop the most customer centric people in their industry and they’ve wowed us with how they’ve achieved it.”
DPD’s inclusion in the 'Best Place to Work’ list is the latest award in an incredible 12 months for the company. In April, DPD was honoured with a prestigious Queen’s Award for Innovation; which was followed by the 'Special Award’ from consumer champion magazine 'Which?’ for consistently high customer satisfaction scores. DPD then made history by becoming the first company to win five Motor Transport awards in a single year. The company ended 2015 by topping the Which? customer satisfaction polls for delivery companies, for the third year running.
Dwain McDonald, DPD’s CEO commented, “What we’ve achieved in the last year is quite extraordinary and way beyond my expectations. The Queen’s Award and now this have just moved us into a different league altogether. A lot of people have recognised the fact that we have been growing rapidly. But it is just as important to me that we’re growing the right way - by investing in our network, innovating with market leading technology and by nurturing and developing our people. To make the Sunday Times 'best places to work’ list is a fantastic validation of this ethos.
"As a business we aim to put people at the heart of everything we do, so we do like to think that we have the most motivated staff in our industry. However, it is results like this that prove it, and it’s all the more precious to us because it’s our people saying DPD is a great place to work.”
DPD’s success is due largely to its unique Predict service which notifies parcel recipients of their one-hour delivery timeslot, in advance, by email or text and gives them access to a range of 'in-flight options’ such as deliver to a specific neighbour, leave in a specified safe place or divert delivery to the nearest DPD Pickup parcel shop. Predict enables recipients to manage their own delivery via their smartphone or PC and to communicate with their driver in real-time to ensure that millions more parcels are delivered, right, first-time.
