The National Courier Awards 2013
Wednesday 18th September 2013 at IoD, Pall Mall, London SW1Y 5ED
Reception of the sold out 2013 National Courier Awards at the Institute of Directors in London was awash with gossip of Royal Mail privatisation as friends and colleagues, regional and national networked on a year's adventures in the business of logistics. There was no doubt 2013 saw the attendance of more courier companies from more regions, large and small than have ever been in one room before.
Norman Baker MP was joined by IOC Vice President, former transport minister David Jamieson, the duo of transport ministers celebrated safety in presenting five times ROSPA gold medal winners, City Link for workplace safety in the courier and logistics industry. Skills council boss Mick Jackson handed a technology award to DX for starting a step change in delivery times. David Stringer-Lamarre IOD spoke logistics as life blood of the City before presenting some of the strongest contract nominations in the history of the awards.
Guests for the gala evening were deafened by drums of the Clatteratti band in a crescendo finish to the awards sponsored by Ears communications and Briggs, the awards were sold out, companies large & small, network & independent, all at one with each other for what was clearly the best networking event of mail and logistics this year.
Click Here: for more of the winners profile and photos.
Services to Industry - Kevin Grey FFIoC, NCA, Point to Point
Services to industry presented by IOC President Lord Falkland and existing life time winners, Jeffrey Ritterband and Marc Chauveau to Kevin Grey Point to Point. 41 years in the industry.
His company has won the National Courier Association best logistics five times, he is a key player in both the Despatch Association and the APC network, he started on the road riding a Yamaha 80 with the Sammy Rose fleet and an orange Mercury top box.
Those were the days when Mercury orange was brighter than the sunrise. The Dally brothers ran AtoZ couriers, everyone collected waiting time at Red Star and OnyerBike ruled the bicycle fleets. Kevins day job was at the stock exchange but from that first motorbike he graduated to a Sherpa van, then joined the office team at Point to Point with Surya Patel.
Communication was a pager, computer screens were green & TVs were all black and white. Kevin has been heart and soul in this industry from road to company owner, from courier to elected chairman of the NCA. He has seen technology change and customer demand move a pace with the professionalism demanded in the modern day courier industry.
Today Kevin Grey is the president of the National Courier Association and is presented with the IOC services to Industry award.
Training - UK Mail
Training presented with the Minster Norman Baker & by National Apprenticeship Service, NAS, Anthony Knowles to UK Mail for ‘Apprenticeship engagement'
Head of HR Sarah Maddox to receive the award.
No cheap labour solution at UK Mail, Apprentices will get full pay after three months' probation. A proper career step into logistics.
Birmingham-based UK Mail launched their new apprenticeship programme, called ‘AppForThat' offering young people a new career start in the mail industry
The trial began in Leeds, Milton Keynes, Runcorn and Croydon and the pilot ran for six months and may now be rolled out to the rest of the country.
UK Mail is recruiting apprentices via local job centres and charity organisations, with recruits undergoing an assessment and four-week pre-training programme. Successful applicants receive a minimum of 12 months training and support, during which they will achieve a competency qualification. UK Mail apprentices receive 75% of a standard salary during an initial probationary period, rising to a full salary after three months.
UK Mail full pay apprenticeships
provide a large number of opportunities available across a range of positions in mail sorting centres, customer care centres and warehouse operations.
Guy Buswell, UK Mail chief executive,
“The programme will provide real opportunities for more young people to gain meaningful employment and new skills in logistics. “We believe apprenticeships are at the heart of the economy and with the support of employers like UK Mail, we are committed to ensuring logistics is a first class career move.”
Saftey - City Link
Presented by former transport minister & IOC Vice President, David Jamieson to City Link ‘5 ROSPA gold foundations to health and safety'
Dave Smith MD of City Link, a former MD of the Post Office collects the award.
Coventry-based City Link has firmly established itself as the health and safety conscious courier employer after achieving its fifth Gold Award from ROSPA the Royal Society for the Prevention of Accidents.
City Link's efforts to ensure the ongoing health and safety of employees in the depots and on the roads have helped the company match that magnificent achievement.
Five gold ROSPA awards recognizes commitment to accident and ill health prevention at City Link. In true Olympic style City Link had to meet an exacting set of criteria over a five-year period. Experts looked at the company's accident records and the health and safety management systems in place at the various City Link depots across the country.
Not the first time to the national Courier Awards stage, City Link are delighted once more to return to the National Courier Awards and bring Gold status to our shortlisting nomination.
David Jamieson was the transport minister who took a huge focus on safety.
As IOC vice president he is here this evening to recognize this extraordinary commitment to safety by City Link.
In a statement by City Link they said "The health and safety is of paramount importance here at City Link and consistent good practice forms an integral part of our work ethic which we aim to instill in each and every one of our employees, whether in the depots and offices or out on the roads, so it becomes second nature in their everyday work. - A second National Courier Award is testament to the conscious efforts of all our employees over the past five years. Not a company to rest on our laurels we will strive to keep up the excellent standards we have achieved in the last five years and continue to build on these in the years to come."
Ecology - DHL
DHL ‘Go green envelope'
Pierre de Carteret receives this award for DHL
DHL proves that quick document delivery can be green with new carbon neutral feature of recyclable, environmentally friendly packaging, the Gogreen envelope for everything under 300g.
By offering carbon neutral shipping as a free of charge feature for all DHL Express Envelope shipments, they are building industry leadership in environmental sustainability, as demonstrated through Deutsche Post DHL's pioneering GoGreen program,
Roland Thomas, Global Head of Products, DHL Express. “We are increasingly being challenged by our customers to help them build a green supply chain for their global operations. We are certain that the enhanced DHL Express Envelope GOGREEN service will deliver one more answer to that challenge.”
DHL Express has introduced the GOGREEN carbon neutral feature , allowing customers to further reduce the environmental impact of their shipping activities.
The calculation and offsetting process for GOGREEN is verified annually based on the ISO14064 standard, by Société Générale de Surveillance, an independent audit company. The enhanced service is available for customers of DHL in over 100 countries across all continents.
Minister is joined by Mick Jackson Skills 4 Logistics boss to present the technology award to DX ‘delivery time technology, shaping an industry standard'
Chris Bowden, DX Marketing director and Paul Tyson for DX two man to stage.
From am to pm, then three hour and now one hour windows.
Technology excellence to time slot delivery at DX has created a step change in the industry perception.
Paul Tyson points out that DX was one of the first home delivery companies to offer a choice of am or pm deliveries and consumer text alerting. “In the past we offered deliveries between 7am and 1pm, or between 12.30pm and 6pm. We have become confident enough to tell consumers to expect us between 9.30 and 12.30.” More recently we have now brought the time scales to an incredible one hour window.”
DX is producing increasingly accurate delivery schedules. This is because data captured reflects actual delivery times for different products and types of environment.
Dwell times perfection,
As part of DX telematics system, drivers have handheld terminals for recording drop details and capturing proof of delivery, the data is then used to measure dwell times on site for various consignment types. We can plan true delivery times. We might for instance allocate 14 minutes for delivering a sofa, and so on.”
The company runs its home delivery operation from more than half its branches – an unusually extensive network for this type of business, and one that helps reduce unforeseen delays by keeping travel times down. In addition, DX can bring further depots into the network to cover peaks or changes in delivery patterns.
The Categories focused on individuals, two wheel, four wheel, contract and office follow...............
Two Wheels Award Winners:
Stephanie Bartczak. Pushbike Courier CitySprint, London. Years in Industry 15
Stephanie has been a push-bike courier with City Sprint for nearly 15 years. She works one of our busiest contracts out of London Bridge which sees her travel across London, up to Notting Hill, down to Elephant and Castle and right across the City, 5 days a week.
As well as being a great courier who consistently delivers for our clients, Stephanie is extremely dedicated to the messenger community, an inspiration for other couriers and an asset to our company and the industry.
Founder of the London Courier Emergency Fund
In addition to the day job, Stephanie set-up and manages the London Courier Emergency Fund (LCEF) which provides support and financial help to injured couriers. We are very proud of the work Stephanie does for the LCEF and the time that she puts into it is a testament to her love for the job. Due to her commitment to the industry Stephanie won the Marcus Cook Award in 2011, which recognises the efforts of individual couriers around the world.
John Pope. Motorcycle Courier at GLH. Years in Industry 29
John has chalked up nearly thirty years in our industry, starting as a Despatch Rider in 1984, working for various companies until he joined GLH. He finds the flexible working hours compliment his responsibilities as a parent of two after he became a widower.
Since joining GLH he has proved to be a shining star within the Courier Department, assisting clients, fellow Couriers and Control whenever he can. To John, anything else would be illogical.
In his spare time John's a massive Star Trek fanatic .
He regularly attends conventions all over the Country. His prize possession being an original Star Trek uniform!
His most recent commendation was from David Lees of the Charing Cross Hospital,
After delivering a heart monitor at Warp speed with all the rigor of a Vulcan. David said “Please thank John for making a very important delivery so easy. I'm very impressed with the service and would strongly recommend John and GLH ''
Michael Barrett. Pushbike Courier Rush, London, Years in Industry 17
One of the pillars of our push bike circuit and considering that unfortunately he is Tottenham supporter with an Arsenal supporting controller. That is no mean feat.
In the time he has been at Rush, we have found Michael to be: ultra reliable, excellent with the customers and willing to go the extra yard on every occasion. Always polite and unflappable.
Michael Barrett has been despatching for nearly 20 years. After starting his career as a courier with Redchurch couriers back in 1996 he has spent time at Challenger, Lewis Day, Destinations and Excel amongst others.
An example of the standard of work Rush have come to expect from Michael.
On a snowy Friday last December (which I am sure you all remember). Trains, flights and buses were all cancelled but SP05 was out at 8am sharp worked through till 6pm, brushing the snow from his bike and clearing the icicles from his nose.
It was a truly impressive effort, one that lasts long in the memory and coupled with his excellent all year round performance well worthy of this nomination at the highest level.
Four Wheels Award Winners:
Shane Khan, Van Driver UPS, Congleton, Years in Industry 2
We would like Shane to be recognised for his outstanding behavior, under extreme circumstances that made our depot, UPS and our industry proud of him.
Asked for his van keys during a robbery, Shane said, ‘No'
Shane had parked up between deliveries and was checking on his parcels when a masked man demanded the van keys and punched him in the face. A second attacker appeared but Shane overpowered both of them, wrestling one to the ground before the pair fled empty-handed from the scene in Stockport.
Shane commented that he was just angry that someone should just try this out of the blue he said “I'm a pretty big guy but it happened so quickly you don't really have time to think.
Inspector Pete Smith from Manchester police was in praise of how brave Shane was to take these men on. “Shane forced one to the ground, overpowering both men when we believe both men were just as big if not slightly larger than Shane himself. He showed courage and we are delighted to support a nomination in his profession”
‘No one will stop me doing my job'
This may be an extreme case but it just shows what sort of a man Shane is and how proud he is of driving his van and making his deliveries and as he said to me ‘No one will stop me doing my job'
Shane joined UPS as service provider, He completed his training and gained an NVQ in the process.
To Shane h is customers always come first, whether that's getting there early or going back during the day to make sure the customer gets there package. Shane can always be relied up on to get the job done. He is also passionate about growing the business; he is constantly looking for new customers in his area. He is well liked by his work colleagues and gets on well with his customers; he has become a stand out team member with in the centre.
Ian Pomphrett, Van Driver TNT, Southampton, Years in Industry 2
During the snow blocked roads TNT received a desperate call from central support regarding a consignment of urgent tissue samples that had been sent through the network. Due to the severity of the snow the fleet had been recalled and several stranded vehicles on the industrial estate were blocking the road.
Asked to get the samples to the hospital for a patient who urgently needed them. Ian and two other drivers dug out vehicles and cleared the road. Ian went on to collect the consignment from the depot and carefully made his way through extremely challenging weather conditions in his Nissan NV200 to the hospital delivering the vital item.
Ian is a natural.
He has seamlessly fitted into his role without any difficulty so it was no surprise that he rose to the challenge when we got the call in during last winters harsh weather conditions.
Had the tissues not reached the hospital when they did, they would have been rendered useless and no longer viable for their use. It is thanks to Ian's actions that the samples arrived at all but also in good time for the patient to be treated with them.
Jaspreet Singh, Van Driver GLH, London, Years in Industry 2
Since joining GLH only two years ago, Jaspreet has proved to be credit to the company. His constant willingness to assist and exemplary behaviour have made him a favourite with clients and the Courier Department alike.
Jaspreet was truly humbled by his shortlist nomination.
He is proof of the fact that respect, dedication and a positive attitude are three of the biggest assets you could ever wish to ever possess. These have certainly helped him to succeed in the courier industry.
In a sector where complaints are loud and thanks are thin, Jaspreet has received multiple recommendations from clients within the last year.
From Pooja at Shutl; just wanted to drop you a quick line to say how polite and professional Jaspreet (T50) was when he delivered to us today.
From Bea at Shed Media; I was in reception today and one of your couriers was so sweet to David (who works on reception and has just returned after a 3 month sabbatical) Lovely chap by the name of Jaspreet, T50 I believe. Just thought I'd pass my thoughts on.
Angela from Conel; I just wanted to let you know how helpful Jaspreet was this morning and what a wonderful man he is. I have the return journey booked for Saturday and wondered if I may request him for this?
Contract Award Winners:
Trevor Dunbar, Contract Operations Manager City Sprint, London, Years in Industry 8
Trevor was originally a courier, he moved into fleet recruitment and training for our growing Healthcare service where client testimonials support Trevor's shortlist nomination.
During 2012, Trevor worked with a client to change their operational processes to ensure they were prepared for the impact of the Olympics. Trevor works so well with them that they will call him for his advice about any new routes they are considering and really value Trevor's professional opinion as he is so focused on the specific needs of the specialised healthcare market.
Trevor's professionalism was quickly recognised
Trevor was promoted to Account Manager for one of our largest clients. They are always complementary about Trevor and the work he has done to maintain the high level of service across the account. Trevor worked with the client from the beginning to ensure the service met the client's requirements and now attends weekly meetings to monitor and report on the current service and to bring new innovative ideas to the client.
Trevor was recently promoted to Operations Manager but has also kept his role of Account management as they do not want to part with him! A great testimonial if ever there was one.
Ross Harrison, Contract van Driver TNT, Bristol. Years in Industry 7
Ross Harrison covers about 60 thousand miles a year in his Peugot Bipper, he was requested to cover a delivery run when the usual courier suffered a vehicle breakdown. Ross set off to complete the run and shortly after his first collection was involved in what can only be described as an horrific accident.
The incident took place between Malborough and Royal Wootton Bassett on a notorious accident black spot. Ross's vehicle clipped a bank and due to the adverse camber of the road, flipped onto its roof. Ross suffered severe cuts to his head which were bleeding profusely. Nethertheless he immediately evacuated his vehicle and went to the rear to check that the voucher bag of important documents were still secure in its tote box.
Police and paramedics assessed Ross's condition and decided to transport him to Swindon General Hospital. However Ross understanding the importance of the shipment he was carrying insisted he could not leave the scene without it. The police officers insisted he left for hospital and again Ross would not leave with out the box, explaining that he also couldn't disclose its contents due to the nature of his work.
Finally Ross agreed to be taken to hospital
But not before getting a promise from the police officer in charge to personally deliver the tote box to him in hospital. Ross then contacted his contract manager to advise what had happened and o assure him that the shipment was safe.
That afternoon – and 45 stitches later- the officer delivered the still secure consignment to Ross. The shipment was then handed on to a relief courier.
Just four days later Ross was back at work, serving his customers in his usual well-mannered and cheerful way.
This is just one of the reasons we recommend Ross for an award. He continues to be one of our greatest couriers and carry's out his work to the highest standard of professional care.
Garry Timmis, Contract van Driver CitySprint, Oxford, Years in Industry 4
Credited by clients, courteous and reliable, Garry is one of the best medical couriers I have ever known. He's an asset to this fleet, and a true ambassador of our industry.
Garry has never let us down – from his polite and helpful approach to work, to his reliability in delivering even the most urgent and time-critical consignments, his work cannot be faulted.
Garry primarily covers night jobs, working particularly closely with one of our most demanding medical accounts, but has also made himself available on numerous occasions on weekends and holidays to ensure the team is fully manned.
As part of on-going customer survey clients are asked to talk about their service experiences.
Garry is always mentioned and credited with providing excellent service to the client. “Polite professional and always willing”
A true testament to his work, Garry has now been security cleared to move samples from the laboratory sites at Oxford hospitals, Churchill and Nuffield to level four laboratory – level four representing the highest biosafety level that can be awarded by the John Radcliff Lab.
Garry is an integral member of his team, they can think of no one more deserving of this award.
Office Award Winners:
Joe King. Fleet Liaison Advisor CitySprint, London, Years in Industry 22
Joe King is known as a father and brother among our couriers at CitySprint, Joe is a highly respected and valued member of our team. Joe is a real hero among our couriers, and deserves recognition for the exceptional work he does, and the supportive environment he creates.
Joe started his career as a courier and so really understands what it is like to work as a courier and the pressures that can be felt by the team. Through hard work and dedication he worked his way up through the teams and is now Fleet Liaison Adviser. Joe's skills to understand and empathise with couriers, as well as defuse tension, proved invaluable during company transition, with Joe at the forefront of transferring operations, we were able to carry on running a smooth service for customers throughout the transition period.
Joe was the lead on installing a new recruitment process,
This has led to a dramatic reduction in courier churn, and the introduction of a rigorous training and development programme for all inexperienced new recruits to help them prepare for the demands of a career as a courier.
Beyond his day-to-day work, Joe is something of a handyman – he has repaired several items of courier equipment over the years, such as GPS trackers, radios and top boxes, as well as the odd pair of glasses here and there. Joe is never one to leave a fellow courier behind.
Barnaby Reardon, Special services Operator TNT, Croydon. Years in Industry 6
Barnaby is one of those people who is absolutely 100% dedicated to his job and routinely goes the extra mile to exceed customer expectation.
A customer sent in this commendation:
Ever since I starting working in my current position 4 years I have always dealt with Barnaby, He is a vital part of the TNT team.
Right from the start Barnaby was courteous, bubbly very friendly but above all extremely efficient at what he does.
I am thoroughly happy with Barnaby and his team, their attitude and hard working approach making sure the customer is always happy. I wish Barnaby well in his nomination
Barnaby unerringly stepped up to the mark
When our depot was recently experiencing staffing level issues, Barnaby unerringly stepped up to the mark undertaking a senior managers role during her absence. On countless occasions Barnaby has stayed on after hours to ensure jobs are completed. I even saw emails from him at 7pm on the Thursday before Good Friday!
Barnaby is a true all rounder, with excellent knowledge of the operation. He is always available to help and coach new sales operators. He is also accomplished at sales, recently having to deal with a customer quotation that turned into a confirmed order resulting in more than £2,500 revenue.
With his senior manager away once again he is taking on a more senior role and already looking at ways to improve areas of operations.
Shelly De Redenat, Contracts Manager CitySprint, Southampton, Yrs in Industry 6
Shelly is a real credit to her team. She has an incredible amount of drive, tenacity and dedication, which combined make her one of the best contracts managers in the CitySprint team. She never settles for second best, and constantly looks for ways to improve the services provided.
Following on from her successful management of contracts the decision to make better use of Shelly's skills promoted her to her current role in November 2012. Within weeks, she had already liaised with Business Development department to create a number of reports and identified several new business opportunities, many of which are now being pursued by other sales teams.
Shelly then went on to look at ways in which CitySprint could enhance service levels and create business development opportunities among existing clients.
Using raw customer data, Shelly designed and submitted an entirely new proposal format to the marketing department.
This was not enough to satisfy her. Since her promotion, Shelly has generated face-to-face appointments with prestigious customers, opened new accounts, up-sold on existing accounts and helped cement a strong partnership between CitySprint Southampton and it's ever-growing client base, all the while continuing to contribute to the day-to-day operations of the service centre. Southampton is currently over target for new accounts and this is in no small part thanks to Shelly, and all her hard work.
Military Award of Honour - DC Richard Bullock & Clifford Symes BFPO RLC
Lt Colonel Ian Stark BFPO reads the military nominations of 100 years of service.
The Master Carmen elect, Cmdr Robin Bawtree joins the Minister Norman Baker.
The magnitude of the responsibility involved in the safe and secure escort of the nation's classified postal material cannot be overstated and to be involved in the Postal and Courier specialisation for almost 50 years (and counting) is nothing short of remarkable.
Tonight I have not one but two nominations of this remarkable ACHIEVEMENT
Defence Courier Clifford Symes, joined the Royal Engineers Junior Leaders in December 1961 aged 15 years 6 months. He joined the Royal Engineers Training Regiment and at this point decided to join the Postal and Courier specialisation and completed his Basic Level 3 trade training at Mill Hill in 1964. He rose through the ranks and completed his service as a Warrant Officer before retiring from the Army in 1991.
He joined the Defence Courier Service directly after leaving the Army in Apr 1991 where he remains 22 years later! He has now worked for over 50 years for HM Forces and the Civil Service combined.
During his military career as a Postal and Courier Operator, Cliff was assigned to various locations within the United Kingdom, including Northern Ireland and he also served in Yemen during the troubles, the Netherlands, Thailand, Brunei and Belize. For this Service he was the first member of the Postal and Courier trade to be awarded the Meritorious Service Medal as well as the Long Service and Good Conduct medal and the General Service Medal 1962 with Clasps for Northern Ireland and South Arabia.
His 22 years service as a Defence Courier has literally taken him all over the world and frequently at very short notice! He was awarded the Iraq Medal and came under rocket attacks in both Iraq and Afghanistan. Whilst also exceptionally demanding at times, his more routine courier tasks have taken him to the United States of America, Canada, Singapore, Diego Garcia, Italy, Gibraltar, Cyprus, Germany and to The Falkland and Ascension Islands.
Professional, dedicated and thoroughly loyal by nature, Cliff has upheld the values and standards within both HM Forces and the Civil Service with exemplary execution. The Defence Courier role requires the utmost professionalism, trust and resourcefulness; Cliff has displayed these qualities in abundance throughout. Cliff is already one of the longest ever serving Defence Couriers and it is to his credit that he remains capable of completing any task worldwide including providing support to Op HERRICK, Afghanistan.
Defence Courier Richard Bullock, joined the Army in December 1963 at 18 years old. He chose the Postal and Courier specialisation and completed his Basic Level 3 trade training at the Home Postal Depot, Inglis Barracks, Mill Hill. He rose through the ranks and completed his service as a Warrant Officer Class One before retiring from the Army in 1987.
Richie then joined the Territorial Army (TA) in 1988 as a Warrant Officer and was commissioned in 1989. He retired from the TA in 2001 having reached the rank of Major. He joined the Defence Courier Service in November 1988 and is the longest serving Defence Courier with over 24 years service! He has now worked for almost 50 years for HM Forces and the Civil Service combined.
His travels across the globe increased due to the nature of his responsibilities when he became a Defence Courier. His 24 years service as a Defence Courier has literally taken him all over the world and frequently at very short notice! He was in Saudi Arabia during the first Gulf War on the ground in a VC10 aircraft when an incoming Scud missile was shot down by 2 Patriot missiles fired 100 metres from him. He has also been to Kabul, Kandahar and Camp Bastion since the conflict in Afghanistan commenced in 2001. Whilst also exceptionally demanding at times, his more routine courier tasks have taken him to the United States of America, Canada, Singapore, Diego Garcia, Italy, Gibraltar, Cyprus, Vanattu, Germany and to The Falkland and Ascension Islands.
Professional, dedicated and thoroughly loyal by nature, Richie has upheld the values and standards within both HM Forces and the Civil Service with exemplary execution. The Defence Courier role requires the utmost professionalism, trust and resourcefulness; Richie has displayed these qualities in abundance throughout. Richie is the longest ever serving Defence Courier and it is to his credit that he remains capable of completing any task worldwide including providing support to Op HERRICK, Afghanistan.
The magnitude of the responsibility involved in the safe and secure escort of the nation's classified material cannot be overstated and to be involved in the Postal and Courier specialisation for almost 50 years (and counting) is nothing short of remarkable.
(back to the Top)
Pre Event Booking The National Courier Awards 2013 Wednesday 18th September 2013
To make a nomination Call or Email Tracey on 07976 263745 firstname.lastname@example.org
Reserve your place NOW email: email@example.com
Tickets £ 95 per person inc. Drinks reception, three course dinner with wine.
Judging Panel 9th Sept 2013
National Courier Awards - Wednesday Sept 18th, London
The 2013 awards are shaping up to something very special for an evening at the IOD Pall Mall London, transport minister Norman Baker will be taking the stage, key Vips include TFL Sir Peter Hendy, former transport minister David Jamieson, IOC President Viscount Falkland, Carmen Cmdr Robin Bawtree, IOD City VC David Stringer-Lamarre, Skills for Logistics boss Mick Jackson, MAG president Ian Mutch.
Judges sit on Monday to choose the winners of four categories from road to office that will remain secret until the night. Companies in the short list include CitySprint, City Link, DHL, DX, GLH, Hermes, Rico, Rush, TNT, UK Mail, UPS, further individuals have been nominated for individual awards and there is a strong position for the army postal service.
The CX500 courier bike will be on display clothed in Delta, Pony Express, SD Security Despatch and Mercury colours of the eighties. It will be a night not to be missed, almost sold out but some tickets are still left for the Sept 18 gala celebration that will see 200 whos who of the courier industry at the event, call urgently to secure the last few places, Tracey Worth 07976 263745
The National Courier Awards 2012
Tuesday 18th September 2012 at IoD, Pall Mall, London SW1Y 5ED
Shortlisters for 2012 walked into the National Courier Awards laden with bottles of bubbles for a celebration of the best of the best.
For 2012 a rare duo win for Bill & Sharon Green in the Contract category for Excel. Contract category also portrayed pharmaceuticals & Open University success and HGV age 25 wins. Two wheels dominated by cycle couriers, Steve Hamilton and Nicholas L'estrabge with only one motorbike winner Jose de Santana for TNT. Four wheels featured road success over the ash cloud, organ deliveries and sincere client testimonials. Dionne Reid takes the Future Women in Transport award supported by the National Skills Academy, already a CILT northern region winner for logistics. Jogpost walked to a win on the Olympic Team Medal with nominations for closed road support across their industry peers. Colonel Stephen Heron read the nomination for Sgt Hardcare Royal Logistics Corps who received his award from IOC Service to Industry winners Marc Chauveau and Jeffrey Ritterband. Carmen Master Neil Coles spoke of the Best of British and David Stringer-Lamarre IOD recognised logistics as life blood of the City.
Guests for the gala evening wowed out by a light show of Olympic proportions, balance fit for the best two wheelers. Zoe Powers GLH for the legacy award in a gala evening of logistics excellence.
Winners for 2012:
Zulu 24 Steve Hamilton GLH ‘cycle courier'
Steve's positive and cheerful approach to his work means he is the ‘complete package' when it comes to representing GLH! He was voted our top cycle courier for 2012.
Nominated by IOC fellow and GLH despatch manager Steve Purkis, ‘I nominate our singing cyclist, Steve Hamilton, call sign Zulu 24, for a National Courier Award . I've yet to see this guy without a smile on his face and he is always singing whilst he works, even in the rain! He has been absent only one day this year so far.'
He cycles in every day from Morden in Surrey and is one of our most popular fleet members amongst clients, riders and office staff alike because of his helpful and happy-go-lucky nature. Steve was recently voted GLH's cycle courier of the year by the office staff at the GLH staff awards. The Olympics seemed to make little or no difference to his speed and efficiency. In fact we think he could have given some of the British Cycling Teams' medal winners a run for their money! When his bike was stolen! This was considered a minor setback for him and next day he returned on a new machine, ready to work and still warbling tunelessly!! Whilst Steve's attitude is a credit to himself and GLH, his voice unfortunately isn't music to our ears. Should Steve be recognised for his achievements could we request a voice coach instead of an award please?
Papa 51 Nicholas L'estrange-West ‘cycle courier - Wurzle'
Nicholas has excelled since joining CitySprint 7yrs ago, nickname “Wurzle” he is one of the fastest and most reliable pushbike couriers on our fleet.
Kenny Brown, service centre manager nominated Nicholas, ‘Nicholas never loses his smile and goes about his job with an infectious sense of humour, he is very well liked by our client base and always has time to mentor lesser experienced couriers and portrays CitySprint in a positive and honourable light to both.'
He services London, when he's not at the ‘office' he works for Barnados and is a hearty member of the green party. He is a well known and well liked member of the London pushbike courier community and has even appeared on Tv for C4`s Party Wars. He loves his job and believes in his chosen career. He is a superb ambassador for the pushbike profession and CitySprint are very proud of him.
Jose de Santana . TNT ‘motorcycle courier'.
José is an incredible individual who carries out his job with the utmost professional attitude.
Nominated by Steve Brown Divisional General manager, TNT Express Services who commented ‘ He nurtures his motorcycle and it is kept with pride to ensure it is always operational for his job. When someone like José shows so much care and attention to the vehicle that he uses to deliver the job you can feel assured that he will be treating your client with the same care.' José has been wholly supported by his peers for this nomination as well as having ticked all the boxes for the TNT internal Super Stars selection. He is a worthy winner who represents the two wheel courier with great pride and dedication.
His nomination is supported by the two incidents that José has unfortunately been subjected too but emphasises how committed to his profession he is. In May 2011, José was assaulted by a group of men who were waiting outside one of his bank branches and managed to snatch the work he had just collected. Although very shaken, José insisted he would carry on with his run as he did not want to let anyone down. José was determined not to let the incident affect him and, true to form, was back at work the following day. Two months later in July, José had the misfortune to be attacked a second time. However, this attack was much more violent. For any driver who has been the victim of violent crime of this kind it is very difficult to return to work, let alone go straight back onto the same run. But José just stated that he had known the risks when he took on his role many years ago, he enjoyed his run and would not let criminals get the better of him.
Craig Fashola - TNT
Client nomination by Tracy McMahon a very “Happy Customer” – ‘my father could not praise the ‘delivery boys' enough. Craig and his partner were so respectful… nothing was too much trouble'
Craig recently made a delivery to an elderly customer who was anxious that he may have to help to manoeuvre the consignment into his house. Craig put the customer completely at ease – to the point where his daughter was moved to write to TNT Croydon to extend their warmest thanks to Craig: “I had ordered a special chair for my 86-year old father which could only be delivered at a time when I was at work. My father was suffering from a broken wrist, and as we knew it would be a two man job to manoeuvre the chair into the house, he was concerned that the two people promised would actually turn up. Just prior to the delivery I had a call from a very chirpy Craig, asking directions to my father's house, which is very tucked away. I mentioned my concerns to Craig, who put my mind completely at rest and promised that my father would not have to help in any way. When I returned from work, my father could not praise the ‘delivery boys' enough. “Craig and his partner were so respectful… nothing was too much trouble!” It is rare these days to come across such warm, compassionate people who give that little extra. I was so delighted with how Craig had treated us that I found his mobile number from his earlier call and texted him a big Thank You. I truly believe Craig is an asset to your company and genuinely hope he is rewarded somehow.”
Glynn Smith – CitySprint
Glynn has worked with us as a self-employed courier for over four years, during which he has taken a number of overseas jobs at the drop of the hat. It's great to have someone so reliable that we can call on at any time, day or night. We've often called him at 2am for MoD deliveries to Belfast, and he's never once let us down.
Nominated by, Andy Davies Telford service centre, ‘Glynn deserves to be recognised for his hard working attitude and dedication. He's one of the most reliable couriers I've ever worked with, and as such we have given him some of the more sensitive and complex jobs. He is fantastic to work with such a dependable courier. On top of this, Glynn is always very polite, courteous and smart. I couldn't think of a better ambassador for CitySprint. He is a real asset to our team.'
He's a very safe pair of hands for urgent medical jobs where a transportation/organ has required urgent movement for a patient. For these jobs on-time delivery is crucial, and we know we can rely on Glynn 100%. We also trust Glyn moving sensitive items for forensics on behalf of the Police.
Ray Smith - Rush Couriers.
Controllers Go to man who defeated the ash cloud. Ray joined Rush couriers in 2008, an already experienced van driver he settled in quickly and was soon the controllers go-to man. Always well presented (we let him off the beard) punctual and polite with customers. Not afraid of working long hours or putting in hard work it's his willingness to go the extra step to ensure the customers receive good service that has earned him this nomination.
Nominated by IOC fellow, Leon Gamble, London office Rush couriers ,‘During the 2010 ash cloud, at short notice Ray managed to battle on to a ferry and spent the weekend delivering parts to the European stock exchanges using his van as his bed and breakfast. The willingness to drop his plans at the last second and get the goods delivered impressed everyone and the letter of congratulations from the MD of the company was very well received. ‘
Ray has consistently given an extremely high level of customer service, been a credit to our industry and is well worthy of this nomination.
‘The Bills' Bill & Sharon Green Excel
Bill & Sharon always go the extra mile, they are affectionately known at Excel as “The Bills”. They have been working as a partnership, sharing the driving and parcel movement load for many years and originally started with Excel on the Sameday circuit. An opportunity arose for a contract placement at one of the nation's leading beauty and cosmetic brands and Bill and Sharon were deemed the perfect people to undertake the project.
Nominated by Martin Williams Excell London, ‘For contract service excellence, look no further than “The Bills” -What started out as a couple of hours a day has now resulted in the nationwide delivery of products by a team of dedicated van drivers organized and marshalled by Bill and Sharon. As ambassadors of Excel they have helped develop the business into one of Excel's leading clients. They are totally committed to the client and ensure that every driver on the contract has an understanding of the requirements and has the same work ethos as their own. Bill and Sharon always go the extra mile. They are well known in the stores they visit and will always assist in the moving stock and display materials.'
When the Olympics posed a problem for the client, night time deliveries were deemed the best solution and since 23 rd July, finishing on 7 th September, they have been undertaking their daily routine during the silent hours. The Bills were engaged in all arrangements with the security at key London department stores and were accompanied nightly by a security keyholder. Security has always been at the top of their list and the nature of what they carry has often attracted interest from unwanted persons and a lasting memory for many of us at Excel is that of Sharon chasing an opportunist attempting to break into their van down a busy street.
Dominika Kopka - Mobile worker champion - TNT
Dominika joined TNT after arriving from Poland, became mobile worker champion, took an open university degree and is set to claim her HGV licence age twenty five. Started TNT as a valued member of the Barclays Bank delivery and collection team. After a change of contractor in 2008, Dominika was singled out as potential supervisor material and took over the role of Field Supervisor. She has since embarked upon an Open University Degree in Leadership and Management, and has used her new skills to great effect in the daily running of three of our bank contracts. As part of her course, Dominika has put a Driver Training Programme in place to improve scanning performance, security procedures and good practice across the whole operation.
Nominated by Jon Stockton, head of opperations for TNT Business Solutions, ‘ Dominika has also spent her own time in becoming the ‘Mobile Worker Champion' – identifying faults on scanners and carrying out basic repairs to keep them operational. The work Dominika has put in since becoming supervisor has driven operational efficiency, improved compliance and enhanced the service we deliver to our customers in the South West of England. ‘
She is now receiving training in safe and fuel-efficient driving techniques to further her skills and help gain her HGV licence, age twenty five. The regular driver training sessions she championed have delivered great improvements in accident rates, fuel economy and contract performance. Dominika has a great future in the logistics industry and will be someone to watch over the coming years.
Garry Thomas - Contract Supervisor - Citysprint
Over the last 5 years, Garry, as Contract Supervisor, has been and continues to be a significant contributor to our pharmaceuticals contract operation in Weedon. During this time, he has worked hand in hand with the client to resolve a number of challenges, including a consistent approach to hiring, training and managing over 25 self employed drivers. The routes he manages have grown from 5 rimes their size, including some very remote areas in Norfolk.
Nominated by Ian Miller, SCM Milton Keynes, ‘Garry has been instrumental in organising, training and recording new initiatives including statutory requirements for health and safety, controlled drugs legislation and epod reporting. He works seamlessly with the transport management as well as the branch manager and has been regularly commended for his attitude towards improving the AAH Weedon site's profile within the national AAH community.'
He normally works on-site alongside the client's transport department. However, recently, due to sickness absences, he has been managing the whole process on his own, taking everything in his stride and always radiating his positive attitude to both the client and the couriers. His attitude strongly motivates the couriers as he holds weekly “improvement meetings” with them to ensure high delivery standards and maintain good driver morale – often with the help of chocolate and biscuits !
Paul Guerrier Excel
Paul joined Excel as a van driver, the company soon harnessed Paul's considerable experience in the Overnight and International field, (6 years Citysprint – 14 years Transworld Couriers) and since then the department has seen an enormous growth. ‘Service above and beyond the call of duty.
Nominator Martin Williams, ‘ Paul's wealth of knowledge and exemplary customer service has allowed Excel to provide a service that matches and often betters that of the major names. What sets Paul apart is his commitment to the client. We have showcased his best practice actions on our website‘ but the final word goes to the client Peter Slade, - “Wow! Service above and beyond the call of duty… Paul was excellent and the all the people at Excel inspire supreme confidence in their abilities.”
On a Friday evening in November 2011, just when everyone was packing away and thinking of the weekend, Paul took a call from a key client who was distraught that his conference material destined for New York was stuck in a hub in Hamburg with a household named international company, and had no chance of realizing the 9am Monday deadline. What could we do? Despite a long day, Paul tucked into the project and arranged with the printers to collect a reprint on Sunday morning to be taken by 9 on board couriers flying out Sunday afternoon. He arranged each courier transfer, flights and accommodation, ensuring valid passports and credentials so there was no hiccups. Paul remained on call all weekend, liaising with the printers and monitored the whole journey throughout which was delivered on time and to clients expectations.
Paul Reddy – Control co-ordinator Rush Couriers
Pauls nomination reflects an individual who's had an excellent year and continues his development. Paul came to work for Rush in April 2010, he had just left UPS so as you can imagine he was strong on his systems. His role within Rush was as a control co-ordinator. However in the last year Paul has managed to redesign and implement a new recruitment process, take on the overnight collection circuit, introduce an ID system and over hauled the PDA programme.
Leon Gamble nominating comments, ‘He has a good touch with the customers and has become an all-round excellent member of the team. As the company has grown this year Paul has really shown he will be able to grow with it, taking on new duties at the same time as keeping his own up to a very high standard. When we received the new PDA's he'd sourced himself; he then spent the entire weekend getting them ready to roll out for Monday morning. ‘
Jane Weaver AYS Couriers.
Jane is raising the profile of the Courier Industry showing that it is a diverse and exciting career option in logistics. She has personally achieved a key role in attracting and retaining individuals into the courier industry.
Jane commented publically “I joined AYS from the utilities industry and was enormously enthused by the wealth of help I had, the logistics industry is welcoming with many people who have years of experience willing to help a newcomer. I still after 10 years find that customers and suppliers help me on a day to day basis with the benefit of their knowledge, people enjoy seeing a business doing well and admire those who work hard to progress.”
Jane won MAN Women in Business Award 2012, is nominated for Business Woman of the Year (Birmingham) 2012. Jane is a constant voice in our business community, assisting other businesses with her experiences and offering help whenever it is asked for.
This nomination has to be done in recognition of Janes work for her profession. Jane is showing the way in transport and logistics, demonstrating that in this industry an individual can make a difference Jane has brought this particular company from the brink when she took over a management buyout in 2011. Her big passion in the industry are the opportunities she hopes to offer to others; she is committed to allowing others to rise through the ranks into influential positions in Logistics not allowing anything to hold them back, she actively encourages individuals to better their professional skills and did exactly that when as the PA to the Director of AYS Couriers she was informed of the closure of the company.
Future Women in Industry Dionne Reid Manchester Met Univ.
NSAL National Skills Academy for Logistics supports the nomination for Dionne Reid, a master graduate of Manchester Met University in Logistics & Supply chain Management. Paul Gaut TNT & Dean Mansel Briggs, both academy directors were on hand to deliver the award to Dionne Reid who has already scooped the CILT northern winnings for her first steps in logistics.
Dionne holds a MSc in Logistics and supply chain management, has just finished her Masters and hopes to move on to a Phd whilst still working in the industry. She gained sponsorship for her master dissertation from LCP Consulting which involves categorizing supply chain disruptions and investigation the causes of supply chain risk which has real benefits to the logistics and transport industry. Whilst in a turbulent global business environment there is a growing threat of disruptions in supply chains, academic research into supply chain risk and resilience management is in its infancy.
Dionne has a passion for the industry, committed to her studies and is pursuing every available opportunity to gain industry experience to enhance her employability with the logistics sector.
Olympic team Medal Jogpost
A walking solution to the Olympic game's road closures.
In the lead up and during the Olympic period Zogpost worked closely with DHL sameday and International, DPD, CitySprint, Rico Logisitics and TNT to provide fit healthy and enthusiastic people who jog and deliver consignments using public transport to avoid traffic congestion.
Having only started the JogPost Courier company this year they have successfully worked along with and across all courier companies to provide a solution to an issue that effected the whole industry. Jogpost showed integration, collaboration and solutions to other courier companies needs as well as for the client base.
Legacy award – Zoe Powers GLH
Environmental practice alongside business and community issues.
Zoe joined GLH in 2005 as a customer services agent since then she has risen through the ranks and now holds the post of Sales and Customer Services Director.
Zoe has been fundamental in the policies drawn up originally which have become embedded as part of the company's philosophy and define our core values. Zoe has been directly responsible for introducing ISO 14001 environmental standard having past every year for the last 5 years. Zoe Monitor's the emissions levels and is responsible for reaching targets which has a direct impact on how we procure our fleet. Electric bikes, LPG and hybrid fuel and bio-diesel. Over the first two years fuel consumption fell by 35%. All riders and drivers have also been trained on fuel efficiency techniques.
Zoe initiated relationships with C-Change Trust to offset carbon emissions with the planting of trees and the relationship has now moved to a local secondary school where GLH fund green intiatives including workshops and the John Scott Nature Reserve which provides children places to explore and research natural phenomena in and out of the class having reached the climax of our relationship with this school Zoe plans to foster relations with another.
Zoe has nurtured and successfully broaden the environmental issues into a sustainability strategy incorporating corporate social responsibility with the general and local environment.
Military Award of Honour – Sgt Matthew Hardacre RLC
Nominated by a member of Brigadier Deas staff, Lt Colonel Curnow RLC.
Sgt Hardacre has proved to be a pivotal member of the postal & courier services division outperforming expectations. He's award nomination is for recognition of professional effectiveness, commitment to training excellence and continuous improvement in course delivery for postal operations.
Sgt Hardacre discovered a number of working practices that required teaching so he developed and implemented better process through every Forces Post Office operating with PACER2. The system during its infancy was deemed by many PCS operators as a complicated system and with little or no working manuals. It had suffered numerous operational errors and increase malcontent. Since the production of the Aide Memoire these issues have been minimised drawing BFPO global recognition for this outstanding document which has proven to turn a complete novice into a competent user within only a few days. Sgt Hardacre designed and implemented this training programme within 6 weeks, requiring extended days and working weekends to ensure that it was delivered in good order.
Sgt Hardacre is therefore recommended for the National Courier Awards, Military Award of Honour in recognition of his professional effectiveness, commitment to training excellence and continuous improvement in delivery.
Reserve your place NOW email: firstname.lastname@example.org
Tickets £85 per person inc. Drinks reception, three course dinner with wine.
Judging Panel Voted 11th July 2012
Minister of Transport Mike Penning MP 2011 Awards
The National Courier Awards 2012 will be held in the glorious Waterloo Room of the IOD, Pall Mall, London SW1Y 5ED. The Seventeeth anual awards will offer an olympic warm welcome to all those in attendance. Drinks reception at 6.30pm before entering the waterloo room for pre dinner entertainment, three course sumptious dinner and finally the awards to be presented to those individuals who have shown exceptional skills and contribution not only to their company but to the Courier Industry.
Chairman of the Institute of Courier Carl Lomas MBE coments "Each year we hear of the marvellous qualities of those who carry our industry in name, service and by delivery.These individuals make up our industry and this occassion highlights the recognition for those who are the work force and are proud to be a Courier"
Ticket cost is £85 per person inc vat. Tables are a maximun of TEN.
Payment for your reservation must be followed by a credit/debit card payment.
Bookings can be made by email: email@example.com or Call Tracey 07976 263745
National Courier Awards 2011
The fifteenth National Courier Awards last year with the Minister for Transport Mike Penning, delighted to show government support for the Courier Industry with a heart felt speach of motorbikes and hgv licenses that touched the heart of the logistics audience. Cliff Jordan delivered a state of the Industry speach while GP125 race pilot Lee Bob Jackson age 15 delivered lap times of the futrure. City Link bagged the coveted David Jamieson Safety Award and TNT Phil Bown achieved a quality champion comendation amongst best of the best winners in a gala evening of transport celebration.
Brigadier Alistair Deas MBE guest wrote his thanks 'The the Institute of Couriers dinner and Awards ceremony on Tuesday night was a superb affair – outstanding company and excellent food, with some very inspirational award winners, the recognition to Sgt Whalley and Cpl Kendall was tremendous, both individuals have gone back to their organisations uplifted and with a genuine feeling of being appreciated.'
Corporate Saftey Award Winners City Link
Military Commendations for Sgt Whalley 25th Regt RLC and Cpl Kendall 29th Regt RLC
Further photos and report of the Courier Event of the year will follow shortly.
Click on 2011 Winners Photos at top of page
The Courier Industry Event of the Year: Minister of Transport Mike Penning MP
In attendance for the fifteenth National Courier Awards will be the Minister for Transport Mr Mike Penning MP. IoC are delighted that the minister will be speaking at the event alongside Brigadier Deas RLC Commander of Deepcut Barracks, ten times world sidecar champion Steve , Master Carmen Bob Russett as well as senior representatives from all related associations. Skills for Logisitic's chairman Mick Jackson FIoC will again be supporting the event and in atttendance. We shall be welcoming our supporters back from Ears Communication with Dee Barratt-Davies and her team offering goody bags to all those who attend the event. Grant Cochrane FIoC Divisional General Manager TNT has confirmed they will be continuing their support of the event again this year.
Nominations and Tickets. Please call or email Tracey with your nominations and tickets orders. Call Tracey 07976 263745 or email firstname.lastname@example.org
Nominations in the first instance need only the persons name and job title. Email the details of who you think deserves to be recognised for their efforts and professionalism in the courier industry
The National Courier Awards 2010
Tuesday 14th September 2010 at IoD, Pall Mall, London
The Courier Industry Event of the Year:
200 guests for a sold out event, gala dinner to celebrate the best of the best same day industry. Introductions by Viscount Falkland, Carl Lomas MBE Chair of the IOC launched the winners with a DHL franchise office, Southern most courier comapny on earth at Port Stanley, award was collected by Mike O'Connell DHL. IOC Secretary Tracey Worth introduced Parlimentary Under Secretary of State for Transport Norman Baker MP who had a key word message focusing the same day industry. Winers came thick and fast from a broad spectrum of courier companies, large and small across the UK. Vice president of the IOC former transport minister David Jamieson championed the Saftey Award to worthy winner Home Delivery Network. John Scott GLH and Jeffrey Ritterband Lewis Day took to the stage to hand out a Services to Industry award to Marc Cheauveau MPC Logistics
Ian Mutch President MAG presented the Two Wheel Awards to Emily Chappell Pink Express, Ivan Da Silva TNT, Christopher Perrotton GLH, Tom Pinniger eCouriers.
Chris Hodder Political Advisor for BMF presented the Four Wheel Awards to Paul Da Silva Rush Couriers, Brian Edgar eCouriers, Andrew Field TNT, Laszlo Forgo Lewis Day Transport, Dermott Jackson Sameday UK, Paul Johnson DHL, Ephrem Mebrahtu Pink Express and John Souter DHL
Dee Barratt-Davies Ears Plc presented the Contract Category Awards to Shane Barclay Pink Express, Cayleigh Haddock UK Mail, David Johnson Lewis Day Transport, Martin Johnson Excel, David Morris TNT and Kevin Pitts Redcare Logistics.
Dr Mick Jackson CEO for Skills for Logistics presented the Office Awards to Tariro Bungu eCouriers, David Hicks CitySprint, Gary Musson DHL, Mark O'Sullivan Excel, Dominic Rainford, Tracey Ramsay Lewis Day Transport and Mark Wilson Pink Express.
Dr Mick Jackson then presented a very special Team Award to Point to Point Couriers.
Corporate Safety Award was recieved by Brain Wheddel on behalf of Home Delivery Network - YODEL
Jeffrey Ritterband Lewis Day Transport and John Scott GLH the only two reciepients of the Services to Industry award present the industry's highest acholade to Marc Chauveau Founder of MPC Logistics.
Skills for Logisitcs continues its supports for the National Courier Awards. All star VIP invitation to the Courier Event of the year. Key words on Apprentice training were delivered by Dr Mick Jackson.
Dee Barratt-Davies Ears Plc and Viscount Falkland with some of the Short-listed nominees.
Full press and download photos of the 2010 event to follow in next 24 hours
Categories for Two wheel, four wheel, office and contract are contested from courier company's small to multi-national, local to nationwide. Make sure your nomination is made today. Be proud of those who work in our profession and industry. Get them recognized
and rewarded for their high standard of service achievement.
Contact Tracey by email: email@example.com
National Courier Awards Judging Panel select Winners 2010
National Courier Awards Judge announcement
An early announcement of the first judge for the National Courier Awards 2010 is Mr Richard Howard FIoC. Richard is honoured to take the place of the late Judy Benn FFIoC who sadly was lost to us all in February 2009. Richard represents the APC network and has twenty years experience in the courier sameday, overnight and international industry. The Chairman of the judging panel Marc Chauveau FFIoC comments "This coming year will test the courier industry, as a core industry to the supply of all other industries we will have to be at the top of our game. This brings out the best in all our staff and this will reflect in the high standard of nominations that the judges will have both the pleasure and difficult task of judging. I am pleased to welcome Richard to the judging panel" The full panel of judges will be announced in January 2010.
The date for the next industry awards has been set for Tuesday September 14th, 2010. The venue will be the Insitute of Directors, Pall Mall, London. Carl Lomas MBE Chairman of the IoC comments 'The IoC is proud to host the National Courier Awards but we are sensitive to the opinions of those professionals who work in the industry. Companies are being cautious and ensuring that all areas of the business are lean and cost efficient. Companies large and small want to apply their energies to the business in hand and the National Courier Awards will showcase the sucesses at the awards to be held in September 2010'.
National Courier Awards 2010.The Intitute of Couriers hosts the National Courier Awards as an event that recognises individuals contribution to the industry as a whole. Across all types and sizes of companies, the courier professionals gather to pay tribute to those who have made an outstanding contribution to their own company and the courier industry.
In a year following many upsets in commerce and the very public closure of every childs 'pick a mix favourite' Woolworths their is no doubt that businesses are making themselves leaner. The last year has squeezed all businesses into a new way of thinking and budgeting for the future. Graeme Leach Chief Economist and Director of Policy at the IoD comments on the credit crunch. ‘After 15 years of economic growth the party is over. Across the whole economy companies are undoubtedly leaner and fitter this time around compared with the last recession. But that doesn’t mean there aren’t any significant savings to be made. Budget setting for 2009 is going to be a very tough process in order to squeeze out every possible cost saving’
The Institute of Directors made a fine venue for the 2008 National Courier Awards and now its words ring very true for the economy today. The IoC wants to celebrate those who dedicate their lives to the industry and those who excel but not at the expense of the industry. The next awards will be held at the IoD, Pall Mall, London in 2010 and will offer us the finest of venues to celebrate those who are the best of the very best in our industry.
Nominations can be made throughout the year. Email in the first instance to Tracey at: firstname.lastname@example.org
National Courier Awards 2008
Tuesday 16th September 2008 at IoD Pall Mall, London
Short-listers laden with Champaign (click here to see Photographs of the evening)
Chairmen of the judges Marc Chauveau provided bubbles for the 2008 short-lister photograph of the National Courier Awards. Pink Express race bike squeezed the edge of frame to get a best of the best image that displayed the most professional image of the same day courier industry.
An evening to remember, custard and steam pudding before a desert of winners, Master of the Carmen fully robed delivered glass for two and four wheels. Dr Mick Jackson presented Contract & Office. A special team price for decades of delivery to Liverpool’s Swift Dispatch. IAM Seb Golding presented the Safety Award to TNT. Former services to industry winner Jeffery Riterband was called to present a services award, a standing ovation saluted the recipient, John Scott GLH. David Jamieson wrapped up with the success story of road safety achieved way ahead of targets and the party celebrated into night. Billed the courier event of the year companies large and small, national, London and network booked up for the 200 seat sold out National Courier Awards. A gala celebration dinner at the Institute of Directors, Pall Mall. Key sponsors, Skills for Logistics, Ears Communications, UK Mail, IAM Fleet and TNT Sameday Express.
Main Sponsors for 2008 - Skills for Logistics, supported by Ears Plc, TNT Sameday Express, IAM Fleet and UK Mail Specialist Services.
Top Winners of 2008
Watch this section of the site for individual nomination remarks
Gabriel Alves-Dias / TNT - Gabriel is without doubt the best biker Vauxhall TNT depot has ever seen. He gets every job done with speed and efficiency. He does not know the meaning of the word ‘no’. Any weather, any day he is ready and willing to work with a smile on his face. “he is the most commite and professional courier I have seen in my sixteen years at TNT and we would struggle to replace him” says his manager. Gabriel is professional with his appearance from start to finish, he treats every job with the same level of respect. He maintains a clean and well maintained bike, he is courteous and polite to all our clients and his attitude is second to none, nothing is too much trouble for him. He ensures that he presents TNT in a professional light and advises his team of any delays. He works under difficult weather conditions but Gabriel gets on with the job making sure that riding safe gets him there on time. Gabriels key attributes include excellent communication skills and dedication to the job. He always deliver on time and in Gabriels line of work this is priceless. He is a conscientious individual who always ensures that his approach to work is methodical and professional, thus enabling him to achieve the highest standard of customer service. Customer testimonial: Gabriel is a very reliable, trustworthy and courteous rider. He is always security conscious when collecting and delivering our goods. When Gabriel comes to collect our goods we are 100% confident our packages will be secure and will get there on time. Secretary to a London City Hospital.
Will Hepworth / Connections - Will has been with Connections for over 5 years. He previously worked for another London courier company and 5 years ago they were oversubscribed with bikes so he came recommended to us. We do work for several large courier companies around the city and we feel that our couriers have a harder job of representing not only the industry but another courier company as well as Connections. Will is a mature man (over 60) who has been involved in the transport industry for many years having been a van driver, coach and bus driver as well as a motorcycle courier. Several clients ask for him by name if a job requires extra special care and attention. He always keeps us informed if there are any difficulties and we know he is totally reliable. He will always get up early if we have a collections or delivery to Manchester, Leeds or further etc where he has to be there for 8.00 am. He has 3 bikes available so that he can always be at work if one has a problem. He rarely has holidays or time off sick so we can always rely on him to be available.
John Powell / Post Haste. - John worked as part of the Post Haste team for over twenty five years. John joined before the age of computers, mobile phones & e-mails, all of which he managed to catch up with and use as part of his daily routines. Throughout his time he has proven to be efficient, loyal and trustworthy. Post Haste have become accustomed to clients requesting John personally for a particularly sensitive or important delivery. Despite lengthy service, he shows the vigour and stamina of a man many years younger than himself. Ever cheerful, he shows himself to be the epitome of riders at all times and in all weathers.Over the years he has helped considerably to promote the company, and offered guidance to new recruits. Post Haste put forward the nomination that they felt would be a well deserved “pat on the back” for such a reliable and duty bound member of their team.
Mel Gabitas / MPC Excell - Mel, aged 42 has worked for MPC as a van driver for 10 years, having joined our sameday night operation “to fit in with his commitments to his band”. Mel, always courteous, always polite and nothing is too much for him. He cut his teeth sweeping up for our international courier side one night when a major City client had 27 very urgent shipments ready at 2.30 am that needed to be packaged, airway bills raised, manifested and delivered to 7 agents at Heathrow by 4.30 am – Mel made it with 2 minutes to spare and all shipments made their delivery deadlines. Mel was quickly promoted to days, handling the sameday operation for MPC international department. That entails making time critical collections from clients and delivery back to our international operations centre in London Bridge. Though a sameday driver, when Mel delivers back to our international operations centre, he often ‘mucks’ in in busy times, helping our international staff prepare airway bills and packaging consignments. He has received particular praise from clients, one specifically telephoned to thank him for helping one of their partners who was struggling with her own case files which were spread over the pavement, not even a job for him, he just went to help a damsel in distress, collected her files and delivered her to her meeting. Mel has also proven completely reliable when it comes to on-board couriers. On-boards are particular stressful, incredibly urgent and always come through at the last minute. Mel, passport at the ready, is prepared to drop everything and go. His latest delivery was to Serbia where he slept with his head on the shipment, scared it might have vanished by the morning. Mel truly has taken sameday couriering to a new level, changing his 4 wheels for wings to meet sameday courier requirement overseas. I am told the original band has disbanded due to Mel’s work pressures but a new band is about to “go into the studio” Watch this space.
Harry Holland / TNT - A previous National Courier Award winner, Harry continues without a doubt to be one of the most professional drivers within TNT. Performance profile Harry achieve 94.4% out of 100. An amazing achievement. Harry stands out from the rest because of his positive attitude, no matter what time of day or night. He shows enthusiasm, dedication and professionalism in everything he does. He is always extremely smart and well presented in his uniform. He is easily identified when out and about with a personalised TNT number plate. Harry was given some batch of parcels for delivery to a different clients branch when he came across one item that was not address for that branch. Harry brought this to the attention of the Centre Manager and upon further inspection, the package contained a large amount of South African currency (£340). Because of Harry’s actions TNT were able to notify the customer and get the money returned safely back to them. This incident highlights how the integrity and honesty of Harry represents TNT. Another example of Harry’s willingness to go that extra mile is when another courier broke down and Harry volunteered to drive 40 miles to bring in the packages on board resulting in minimising any negative impact on the customer, delivering the clients work on time. Another occasion whilst Harry was out on the A1 he spotted another TNT Van broken down on the roadside, he noted it was a lady driver. With no packages onboard he called into his control and informed them he would wait with her until the RAC came out. This is typical of Harry putting others before himself.
Anthony Rudder / eCourier. - Anthony portrayed the courier industry on national TV, he has been with eCourier for the past 4 years. Certainly the most helpful, polite and courteous on our team. Anthony has been with eCourier from the beginning and is a great ambassador for the company. Anthony and his vehicle are smart and clean, on time and keen to help the company grow. He sometimes gets sent the work that no one else wants but he just knuckles down and gets on with it. He was the subject of a prank for a Channel 4 TV programme called “Balls of Steel”, it was by chance that Anthony was the victim of the prank but it proved his patience and customer services skills. The idea behind the prank was to see just how far someone can be pushed before they react. Thankfully the patience of the production team ran out before Anthony’s and they blew their cover long before the Anthony blew his top. It is just one of the examples that emphasizes Anthony’s personality. Patience and care, helpful and persistent, smart and presentable to the customer face. He is liked by the customer, receives praise from all client levels and his is popular with the fleet. He has shown the world of television that he can’t be shaken from his professional task.
Raymond Beer / TNT - Ray is commended by his client (Financial sector) for his tireless and never ending dedication to getting the job done. He regularly meets the incoming flight from the Channel Islands, often the weather hampers take-off and those delays impact on his schedule. Often waiting for the work to arrive, aircraft cancelled and arrive at a totally different time. Ray is always willing to assist and because of the close rapport he has built up with the airline they often advise him of flight status and arrival times directly. A director of the aviation company wrote in commendation of Ray, “Ray has a great sense of humour which is tempered with enthusiasm and professionalism” It is this enthusiasm that makes Ray see a difficult situation as an opportunity to shine. Ray approaches his work in the same way that he approaches his home life. “I treat people the same way I wish to be treated with respect and humility” He delights in exceeding expectations in everything he does and is well known by his colleagues as a man who will put himself out for others. His attention to detail is remarked upon as is his appearance starting the day with a crisp, white ironed shirt and freshly shined shoes. His painstaking approach to the cleanliness of his vehicle is also an example of how dedicated he is. Ray is liked by all his colleagues and on one occasion Ray noticed a member of staff was not her usual self. She broke down in tears whilst speaking with him. Ray took time out to console her and offering her some words of encouragement causing her to comment “I wish I had a Grandad like Ray” He is one of the most respected couriers we have ever had and has many testimonials from customers commenting: “how courteous, smart, timely and well mannered he is”
David Green / Post Haste - David has worked as part of Post Haste APC team for 18 months delivering on a daily basis up to 60 consignments a day in London East postcodes. These are areas that were new to our depot but when we were asked to service these areas by APC David personally helped to make the transition from one depot to another as smoothly as possible. His previous four years experience was invaluable during this time, and with his help many new clients were introduced. Since joining our company, we have been impressed by his reliability and professionalism, his coolness under pressure and his can-do attitude that every multi-drop driver needs. Nothing prepared us for the event that took place in May 2007 when David was attacked in the Custom House area. The attackers knocked David to the ground, stole his vehicle, including the remaining APC deliveries and callously drove the vehicle over David in order to escape. After being resuscitated at the scene and airlifted to the Royal London Hospital David’s injuries were described as life changing, although for a time we thought that it may be life threatening. His wife and children were devastated by this event and upon hearing that the Metropolitan Police were treating the attack as attempted murder. David’s recuperation took over six months, but with support and encouragement from family, friends, colleagues and customers we were delighted when David returned to work in time for the Christmas rush. During his absence we would often receive calls from customers and regular delivery addresses asking for reports on his recovery. Of course the reports on the various news programmes and newspapers ensure that he will remain a celebrity, but we remember that he is a competent and able driver who does his work to the best of his ability, day after day. In similar circumstances many drivers would not have returned to work or would have requested a change of delivery route but not David. His commitment is an inspiration for his colleagues and his enthusiasm infectious.
Paul Johnson / DHL. - Paul is an individual that stands out from the rest of the crowd. Running from DHL Heathrow depot our van couriers deal with a variety of on the spot changes as well as not knowing whether the job is local or national. Over this last six months Paul has been collecting material from a particular city legal firm from the DHL aviation depot at Luton Airport. Paul has handled objectives such as material not being labelled therefore delaying the release from Luton, he has contact DHL or the client and updated on any problems enabling control to rectify, Paul then would transport shipments to LHR, whereby he has on occasion re-packed the shipment (due to rain damage) to make ready for handing to British Airways Secure area after it had been refused due to the same reason, he has personally marked and labelled the shipments sometimes totalling up to 50 which is time consuming, and ensured all paperwork is processed with DHL Aviation in LHR and British Airways. As Paul is an owner driver and this is out of his normal remit, I feel that should he not have gone the “extra mile”, this would have caused major delays to a high profile client, knock on effect resulting in loss of revenue, this has occurred on more than one occasion and DHL strongly feel this individual has showed true commitment and dedication to the business needs. Paul is also very polite and his Customer Service skills both internal and external have been noted. Indeed British Airways Commercial Operations Manager has called DHL personally to reiterate his thanks and praise Paul for his efforts and assistance.
Ros Grinham / Prestige - Ros started with Prestige 22 years ago as a telephonist has moved on to bike controller, car controlling, car coordinating and now organises all the PCO paperwork, employing of drivers, complaint letters etc.etc. and generally is capable of doing anything! Nothing is too much trouble and the clients are delighted to deal with her. When asked to do something it gets done professionally and efficiently. She has dedicated herself to the company and the industry tirelessly aiming for better and better ways of giving a service to the customer. She is capable of supporting any one member of our team and knows how to get the job done. She is a marvel to Prestige and without her a huge gap would or could only probably be filled by several others. Her standards are high and she inspires those she works with. A true professional person who represents the company unfailingly. Without a doubt we would not have made it this far without her. She is also a single Mum who drops her child into nursery before school and still gets into our office come rain or shine by 8am. The whole company know how good she is and Prestige just want to say so.
Lee Lloyd / MPC Excel - Lee started as motorcycle courier at the age of 20 as a first job - “just to see what it was like” After 8 years on the road Lee found himself at MPC where he was the top earner for over 12 months. He was also the top moaner for 12 months and after one of his lectures of how to run a courier business, MPC’s sameday operations manager asked him if he wanted to cover a telephonist position for a week, covering a holiday period. The idea was to show him the pressures of a busy control office so he could never moan again. After his one week cover, Lee asked if he could cover a co-ordinators position for a week, again to cover a holiday. That one weeks cover was in 1999. Since then he has now risen to senior controller. Lee has a special quality that only a very few top controllers have. He is brilliant with the riders and drivers, having his own nicknames for them, he is excellent with the customers, often taking over an irate caller from a customer service staff member, placating clients with consummate ease. He never panics, loves Friday afternoons and really makes is job look easy. MPC have the lowest turnover of drivers which I believe is partly due to Lee running ‘his control desk ’ with a great deal of fun but never forgetting the professional side to the business. His character and professionalism was recently tested further by the merging of our sameday courier operation with Excel Couriers. Though he could see the benefits, nobody likes change and he had to keep the sprits high with fellow member of staff. He was an integral part in the merger of the two control rooms. Without him it would not have worked so smoothly.
Jean Lowe / Pink Express - Jean joined Pink in 2000 as a clerk in the finance department. She quickly displayed the professionalism and dedication to get promotion to Finance assistant, and then supervisor. In the following years she progressed to Finance Assistant Manager and then to her present role as Finance Manager. She is now a very important part of the management team and runs the entire finance operation. Along with this dedication to the professional side of the business she is also know as the company ‘mum’ and spends considerable amounts of her personal time helping staff with personal issues. Jean undertook accounting qualifications in her personal time to better prepare her for her finance role. She organises Pink charity donations which support numerous children’s charities. Party in the Park, Breast Cancer and Children’s Leukaemia. All in all she is a credit to Pink and to our industry. A customer reccomendation wrote: “When I deal with Jean I know she is dealing with the issue with the utmost attention and clarity. She never fails to be helpful and polite and will always ensure we are looked after. I am very happy to support a nomination for her professional ability”
Kenny Muir / DHL. - Kenny Muir has been with DHL for almost 10 years which in today’s climate is a very long time to be dedicated to one company, he still shows his commitment and enthusiasm for the company by working tirelessly to help RFOM as much as possible without fuss or complaint. Kenny over a period of 8 months has been managing Aberdeen branch as well as Edinburgh. This has meant he has spent a lot of time apart from his wife and small child. While at Aberdeen he has undertaken the task of training all staff at this branch as they only started as he took over and keeping the branch ticking over by working all day and being on call through out the night. While there he had to train the couriers on how to use the very important HHCD equipment, and train staff. Kenny has had to do all the reporting for both branches i.e. overtime, P&L etc. When a new manager was appointed in April he then undertook the task of training him on the branch and reporting systems. As the new manager departed DHL Kenny stepped up again to help his RFOM keep the site running with the best of their abilities. On his return to Aberdeen the warehouse had to go through several movements and through sickness Kenny took it upon himself to do this. He also went through DHL level 4 security training to gain access to the warehouse as the staff on site were going through the checks for this. He took over OOH picking as they are not aloud out to the warehouse. Kenny found £3000 of lost revenue for the branch and has not claimed his overtime (60 hours) he is entitled to to save costs on the regions monthly P&L report. His mobile phone is on 24/7 365 days – even when he is on holiday!! And if the need arises he will cut short any holidays if possible and come to the office, which he has done this year. Also, on three separate occasions there have been alarm malfunctions at the Livingston Service centre and Kenny has spent the night acting as a security guard to ensure that the building was safe and naturally to ensure no harm came to the customer stock stored in the warehouse.Kenny has red and yellow DHL blood running through him and is a company man. With this sort of dedication he will and is an invaluable asset to the company
Team Prize Special
Swift Despatch Liverpool, recognition for multiple decades of dedicated service. - Forty four years of unbroken four wheel service from two van drivers who began work over twenty years ago. Independent courier Company Swift of Liverpool boasts this outstanding long service. The drivers themselves could list nominations but this is about the individual who creates the ethos and environment to boast such long stay records. Mark Davies running today’s operations is responsible for keeping the team together and what a star job he has done. Making the industry his life he should get recognition for outstanding problem solving, people handling and life skills which he has matched to industry knowledge and professional stature in the courier industry. Credentials of the drivers that have stayed on his team for so many years are the signpost that marks him out for a national courier award at an independent courier company. The two gentlemen of particular note, nurtured on Marks team are David and Phil. They started work with us within one week of each other and they have carried out 22 years of service each. There professional ability and skills have adapted to all the changes the industry has seen over the years and they have shown an outstanding wiliness to learn. We are proud that they have stayed with our company but also by their preference to continue working as van couriers with Swift under Marks leadership for so many years. In a changing industry he has kept both them and many others on a level footing and made their jobs their lives too. There can surely be few independents who could claim such a stay record and I believe Mark Davies to be key to the success of that record.
TNT an ethos of safety in logistics, presented by Seb Goldin IAM Fleet Director
Services to the industry
John Scott FFIoC of GLH, past chairman of the DA, a founding fellow of the IOC, key supporter to courier NVQ development, top man in private hire too. Presented by former winner Jeffrey Ritterband FFIoC of Lewis Day.
Top Brass judges for the 2008 job find the Best of the Best in the Sameday
Twenty one short-listers will be laden with Champaign
Billed the courier event of the year companies large and small, national, London and network have booked up for an evening to remember. The National Courier Awards for 2008 gala celebration dinner will be at the Institute of Directors, Pall Mall. Tracey Worth co-ordinated nominations and chairman of the judges Marc Cheauveux held the meeting of the panel on Tuesday September 9 th in the presence of Steve Norris former transport minister and Vice President of the Institute.
Decisions and discussion covered most of the day for a run of short-listers that drew the highest quality seen in the history of the awards. Lunch was an opportunity for the top brass to take on thoughts from Steve Norris that covered transport, green issues & push bikes, congestion and business needs for same day transport. There was no easy answer to find the winners who remain a secret until the evening, Don’t miss the results, 2008
Judges for 2008 by name in alphabetic order.
- Marc Chauveau - MPC Excel - Chairman of Judges
- Quentin Abel - APC
- Judy Benn - Poste Haste
- Dee Barrett-Davies - Ears Communications
- Chris Hodder - BMF
- Carl Lomas MBE - IoC
- Mike McCartney - Road Runners (Swindon)
- Neil Michaeloudis - GLH
- Ian Mutch - MAG
- Am Pall - CitySprint
- Len Rainford - Sameday UK
- Jeffrey Ritterband - Lewis Day Transport
Support of these annual awards recognises the professional skills of individuals and applaudes the dedication of a niche industry. Short listed nominee's will be placed infront of the Judging Panel. The judging panel is brought together from senior, highly experineced individuals of the industry. Most judges are Fellows of the Institute of Couriers and have been recognised for their dedication to the industry. Four categories are used:Two wheels, Four wheels, Contract and Office. Each of these awards recognise the skill, apptitude, attitude towards and delivery of professional conduct within the sameday courier industry.
There is also one Corporate Award given to a company who has been proactive in their industry to raise the level of Road Safety for all users of the road. Previous winners of this award Fedex was recognised for its leadership and support towards Safety Training Academy's and this year 3 leading transport related associations are in the running for this prestigious of Safety Titles.
The evening usually opened by Viscount Falkland the President of the Institute of Couriers will host the reception for VIP guests. Representatives for all major transport authorities and associations will be in attendance.
IOC, 2 Broome Road, Billericay, Essex CM11 1ES