Kathy Smart City Link & Dennis Coates City Sprint.

Average Age 55, typically 13 years service

Customer: 'she did not give up until she had the answer'

-Unsung hero, a powerhouse behind the scenes.

John Augustin, Rush, Ty Reeves DHL, Micheal Scully CitySprint, Gordon smith TNT

Average Age 40, typically 6 years service

-He is at the core of customer need when change arrives.

-'He has made an incredible impact on how we send our packages with you.'

-Saving patients from serious injury or illness on several occasions.

-The incident detailed shows outstanding integrity.

Luke Turner City Link, Peter Jones Swift, Carl Balfe Citysprint

-His hard work and dedication is exemplary.

-Ambassador and an asset to not only our business, but also our industry.

-Customer testimonial 'He's amazing'

Robert Murray RUSH, Georgina Evans CitySprint, Simon Hurst GLH

Cycles & Motorcycles, girls and boys.

-Awareness that excellent customer service is key to the role.

-Immersing herself fully in the cycle courier world.

-26 years and always willing to assist

Robert Reid TNT, Joe Dodd City Link, Brian Anderson DHL, David Hosler GLH

-A courier driver who went above and beyond his job role

-Highway agency support to get the package delivered.

-Customer comments, 'he played a blinder for us.'

-Public spirited and brave

Ivor Skinner. Job Title: Director / Co-Secretary, Age: 66, Years in Industry: 25

The Master Carmen elect, Cmdr Robin Bawtree joins the Minister Norman Baker.

The magnitude of the responsibility involved in the safe and secure escort of the nation's classified postal material cannot be overstated and to be involved in the Postal and Courier specialisation for almost 50 years (and counting) is nothing short of remarkable.