Courier Team Award
Presented by Minister of State for Transport John Hayes MP and IoC President Viscount Lord Falkland
Hermes
A courier team that in the last 12 months has also launched a major transformation programme designed to accelerate innovation throughout the business. It builds on the customer experience through leading-edge technology, with its key focus on meeting the increasing demands of online consumers that are revolutionizing the e-commerce market.
In August this team opened its brand new parcel distribution hub in Rugby, the biggest of its kind in the UK, creating 100 new jobs. The £31m development represents the most the significant investment in the company's history. More than quarter of a million square feet, the hub has the capability to efficiently process in excess of one million parcels each day.
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This team and its transformation process is driving one of the largest UK express companies, they handled over 260m parcels last year. The company operates a network of 15,000 couriers and 4,500 pick up points. They work with a wide-range of leading high street, catalogue and online retailers in the UK, including Next Directory, ASOS, Tesco, John Lewis, Debenhams and Arcadia Group.
As part of the transformation team programme , together with the company’s commitment to innovation, Hermes invested £18m in new hand-held terminals, created a dedicated Innovation Lab, become the first parcel company in the UK to fully integrate its end-to-end tracking solution with Amazon’s line of Echo smart speakers, and launched a trial of self-driving delivery robots in London.
